Category: Podcast
Last updated on Jan 19, 2022
Patrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance of quality article index for quality documentation. Check out all the other episodes here.
Patrick believes that he has learned the most about documentation from KCS Academy (Knowledge-Centric Service) from a product support perspective, especially the value of creating content and publishing
Don’t rely on your head too much; you can’t remember everything. When I started, I wasn’t even thinking about documentation, but the internet has changed so much that everything is available at the tips of your finger. Don’t think your brain can remember everything, create documentation reference as it would help at some point.