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If you have a site that is running on WordPress you have access to a multitude of plugins and themes to create a knowledge base. A robust customer knowledge base has many business advantages, from saving your agents time to reducing the number of customer support tickets you receive.
There is a mixture of free and paid options, each with their own benefits and drawbacks. If you want top quality results from your knowledge base, it’s best to approach this task with a budget.
As an alternative to WordPress, we highly recommend our own SaaS product Document360 which lets you create a robust knowledge base right out of the box.
1. BasePress (free)
BasePress is a plugin that allows you to create multiple knowledge bases to document your products and services. There is a dedicated wizard to guide you through the setup procedure so it’s easy to get started. You can choose from three templates for your BasePress knowledge base and customise the look in the CSS. Use the drag and drop interface to organise articles into categories.
2. WordPress Knowledge Base and Documentation Plugin (free)
WordPress Knowledge Base and Documentation Plugin is a very simple free plugin that you can use to add a knowledge base to your WordPress site. It’s fully responsive and you can customise the presentation of your knowledge base by choosing the theme colour, sidebar layouts, and the number of knowledge base articles to show.
When you search in the knowledge base the search bar includes predictive text so customers can find what they’re looking for faster. You can use integrated documentation breadcrumbs so users will have an easier time navigating your site.
Considering it’s a free plugin, you get a lot of features in your knowledge base.
3. KnowAll ($149+)
KnowAll is a theme to turn your WordPress site into a fully-functioning knowledge base. It’s published by HeroThemes and has a beautiful front-end design. This theme enables featured articles, answers to frequently-asked-questions and related articles. Your theme is easily personalised with your company’s brand, with the ability to change the logo and colours with the click of a button.
Since this is a premium theme, you get access to knowledge base analytics that tell you what your customers are searching for. Customers can also rate articles, showing you the ones that are performing well and where things could be improved.
It’s not the cheapest option, but you do get a lot of functionality for what you’re paying. The $149 plan includes one year of updates and premium support.
4. BetterDocs ($39+)
BetterDocs is a WordPress plugin that allows you to create a knowledge base to sit alongside your main site. You can install BetterDocs on your site in just a few minutes, and it comes ready with templates to start building your knowledge base.
It includes a powerful search function, floating table of contents, and a knowledge base bot that tries to find answers to common queries. It includes insightful analytics to gain insight from your knowledge base. It includes a 14-day cancellation window in case you aren’t fully satisfied with BetterDocs.
5. Heroic FAQs plugin ($49+)
Heroic FAQs is a plugin for your knowledge base so you can create FAQs to sit alongside your main site. It makes managing your FAQs for your site smooth and easy. The FAQ builder is a drag-and-drop interface so you can effortlessly configure your FAQs. It comes with 5 predefined FAQ styles with customisation options so you can match your FAQs to your WordPress site.
You can add images, lists, quotes, and videos to your FAQs easily in the interface. The FAQs are optimised for every type of device, so customers can access your help content from anywhere.
An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!
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6. Ultimate FAQ (free)
Ultimate FAQ is a WordPress plugin that allows you to create a knowledge base to go alongside your main site. You can create unlimited FAQs and FAQ categories to help customers answer their questions about your products. The site also allows comments on your FAQ pages, although users have to be logged in. There are a variety of styling options and Ultimate FAQ integrates with WooCommerce, so you can add an FAQ to your product pages.
There is unfortunately no way to search your Ultimate FAQ plugin so customers have to resort to browsing the categories. This option is good if you don’t have much content and only need to categorise your FAQs to one level deep.
7. Flatbase ($49)
Flatbase is a WordPress theme that enables you to turn your WordPress site into a knowledge base. It’s responsive to different devices and includes a powerful search bar to enable customers to search for answers to their questions. You can build a community support forum, since this theme is compatible with the bbPress plugin.
Features include predictive search, article feedback for users to like your articles, and add accordion or list style FAQs to your knowledge base.
8. Helpie WP (69$)
Helpie WP is a knowledge base plugin to help you create a documentation site for your customers. You can also turn your plugin into a wiki and allow your users to add their own content. You can create a knowledge base that provides user insights and has a powerful search function to help customers find what they’re looking for.
Helpie includes front-end editing features such as restricting user roles to Authors, Editors and Administrators. There is an automatic table of contents feature that allows you to turn your article headings into in-page navigation links, which is incredibly useful for breaking up long articles.
9. Yada Wiki (free)
Yada Wiki is a wiki-style plugin for your WordPress site. You can build a knowledge base full of interconnected pages to which you can refer your customers for product support. It’s a little complex to use, requiring users to be familiar with shortcodes that you use to build your wiki site. There is also no way to search through your wiki and customers have to navigate from the table of contents.
As a free option, your choice of features is very limited and the plugin takes considerable effort to set up.
10. MinervaKB ($69)
MinervaKB is a knowledge base plugin that makes your life easier. It includes a powerful search to help customers find the information they need, and topics to organise your content intuitively. MinervaKB comes with its own internal analytics dashboard and also integrates with Google Analytics, so you can stay on top of how your content is performing.
You can restrict access to content so it’s only viewable by employees, or premium content for registered users. MinervaKB offers many features that come as part of SaaS helpdesk solutions without the monthly fee – you just pay a one-off charge of $69 to access everything this plugin has to offer.
11. Echo Knowledge Base (free)
Echo Knowledge Base is a free WordPress plugin for creating your own knowledge base for customers. It comes with a setup wizard to help you customise your knowledge base. You have multiple layouts to choose from and the ability to customise every part of the design.
You can choose from the Basic layout and the Tabs layout, and choose your articles with table of contents. The search bar is fast and you can have up to five levels of categories in your documentation. You can choose from over 500 icons with the option to upload your own icons. You can choose whether to organise your categories chronologically or alphabetically, and you have the ability to add tags, breadcrumbs, back button, and comments to your documentation.
12. weDocs (free)
weDocs is another free WordPress plugin that allows you to create a knowledge base. You can host documentation inside your WordPress site, create and add new docs, organize with ordering, tags and even fetch docs from external sites using this plugin.
It’s an extremely plain knowledge base with no ability to search. On the other hand, this is open source software.
Final remarks
As we mentioned earlier, Document360 is available as an alternative to WordPress plugins and themes. You can easily create your own knowledge base in our drag-and-drop interface and customise it to suit your needs. Sort your documentation into categories and offer powerful search to customers with the search bar on your site.
If you’re still interested in WordPress, choose from one of these plugins and themes to bring knowledge base capabilities to your WordPress site. You can choose from free plugins right through to paid options that offer more functionality. Help more customers with your self-service knowledge base and reduce the number of support tickets your agents receive.
An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!
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