Document360’s November Release With Federated Search & Additional Reviewers!

In this dynamically transforming digital ecosystem, we can observe significant changes in the behavior of how information is created and consumed. In this scenario, content creators and readers are expecting to get the required information with as little effort as possible. Our Document360 team is super excited to present to you the new features we have deployed this November, which are designed exclusively to boost your documentation process and enhance your overall product experience.

Be it the AI-driven search or the improved user management capabilities, these new features are built to meet the needs of both readers and technical writers. This article will explain how these features will transform your experience with documentation. Whether you are a technical writer looking to streamline your process or a user seeking tailored and engaging content, we offer the perfect solution for your needs.

Use Eddy AI to Search Across Multiple Resources

We know that the evolution of AI has now dramatically influenced the user’s search behavior. Users often refer to information that is disseminated across various sources including internal documents, external databases, and third-party URLs in conventional search systems. Using these systems is tiresome and often frustrating, especially when looking for quick answers and solutions. The inconvenience of browsing through different search spaces is eliminated with the improved search feature. You can now index data from several sources into a single list. Eddy AI fetches information from all the items listed to answer your questions.

This search experience revolutionizes information retrieval by allowing users to search multiple resources from a single interface, consolidating search results from your knowledge base, third-party webpages, and sitemaps (with external link references). This surpasses the limitations of conventional search engines, allowing you to choose where your information is picked from. Your readers no longer have to spend too much time jumping between their organization’s knowledge base and other resources to search for information.

This feature optimizes documentation efforts for technical writers, eliminating the redundant content creation effort. You can easily link all materials, irrespective of whether they are internal or external, and let Eddy AI search do the heavy lifting for you. For end-users and readers, this feature greatly reduces the time spent switching between resources, allowing greater engagement with relevant content. By streamlining the search process, the federated search experience enhances user satisfaction and extends functionality, pulling from various knowledge management systems and support portals to deliver comprehensive results.

Empower Your Team With Additional Reviewers

Managing a growing documentation team often brings more changes and challenges, particularly if your review process demands more hands on deck. To make this process as seamless as possible, Document360 now enables you to purchase additional Reviewer roles as an add-on through the knowledge base portal. You no longer need to upgrade to a higher plan. You can evaluate your team’s needs and adjust the number of reviewers accordingly.

While importing team accounts, Document360 can also map users to reviewer roles, ensuring that the right users are assigned the right permissions and roles. Whether you are expanding your documentation team or managing a dynamic workflow, this update ensures the review processes run in an uninterrupted manner.

That’s Not All. We Have a Few More Updates to Make Your Life Easier!

Do you need to keep track of your article URLs for reporting or auditing? We’ve got you covered. While exporting articles as a CSV file, URLs from both the Knowledge base portal and site are now included. This makes it easy to manage and share your content.

When using a table in the document, the autofit tool now makes it easy for you to adjust the width of the table to match the window width without the need for manual adjustment. This facilitates optimized space utilization, enhanced readability, consistent formatting, and better print compatibility.

During language selection, you can now see the language names in their native scripts, improving familiarity and accessibility throughout the product.

At Document360, we’re constantly innovating and coming up with solutions to make your documentation process faster, smarter, and more intuitive.

Ready to explore these features and much more? Log in to Document360 today and experience it for yourself.

An intuitive AI-powered knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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