Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. …
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars …
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role …
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those …
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …
Feb 15, 2019 • Jubina Prabhakaran
Customer churn also referred to as customer attrition, is a business metric that …
Jan 25, 2019 • Document360 Team
In today’s world, as the advancements in the technology, the accessibility of information, …
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS …
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them …
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