50+ Powerful features, & growing…
Everything you need to build the perfect self-service knowledge base.
Documentation
Create and manage knowledge-base articles with powerful out-of-the-box documentation features.
Workspace
Create & manage separate documentation for different product packages to appeal to different buyer segments.
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In-line Comments
Collaborate with authors in your team to write or review published and draft articles.
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Advanced Search
Fast and robust search capability to get a list of suggested articles based on your search query.
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Difference Viewer
Get a bird’s eye view of the differences between the two article versions in Markdown and Rendered format.
Learn morePreview
Empower admins with tools and collateral to roll out features and product changes.
Article Lifecycle
Visual cues to let users know if the article has been published, needs review, or is in the draft state.
Learn moreArticle Settings
Define the article SEO settings with page title, description, slug, tags, and custom feature image.
Learn moreBulk Operations
Perform actions such as publish, hide, show, delete, move multiple articles, and much more in a few clicks.
Learn moreTag Manager
Ability to add, modify and delete tags at scale. Utilise tags to perform bulk operations.
Learn moreWorkflow
Design and manage your documentation workflow process. Roles and due dates can be assigned at each step.
Learn moreImport from Word
Import Word document and split its content into single or multiple articles based on your requirements.
Learn moreArticle Templates
Create and apply article templates for consistent structure, styles, format, and design.
Learn moreExport to PDF
Export knowledge base contents as PDF format with customizable design and layout.
Learn moreCategory Manager
Easily create and maintain a structure for your documentation effectively.
Editors
Designed with handpicked features that will shift your writers’ focus more on content than on formatting.
Markdown support
Familiar with Markdown? Compose your documentation using Markdown keyboard shortcuts and get things done quicker.
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Code Block
Share code snippets with your readers in a distinct code-friendly visual formatting view.
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Callouts
Alert your readers with callouts to highlight important tips, warnings, errors, and information.
Embed Images/Videos
Upload as many screenshots into your documentation. Embed videos from third-party platforms like YouTube, Vimeo, and Wistia.
HTML (WYSIWYG) Editor
An editor more suited for articles with more images, and video content with extra formatting.
Learn moreHyperlinks
Create internal links to articles within your knowledge base or to content available on the internet.
Learn moreTables
Add tables to your knowledge base articles. Create table rows and columns using the Markdown editor.
Full Screen
Get a clutter-free, full-screen view of the editor area. Helpful for content writers to focus on their writing.
Lists
Add ordered and/or unordered lists to your articles to explain a sequence or important points.
Auto Save
Worried about losing content while creating it? Don’t panic. Your content is safe and automatically saved.
Inline Preview
Get a real-time inline adjacent preview of the content as you type in the Markdown editor.
File attachments
Help users understand your documentation better with attachments at the end of the article.
Learn moreBranding
Give your knowledge base the perfect look and appeal that is more in line with your brand identity.
#1 rated knowledge base software among leading platforms
Security
The information architecture can be structured and lead users to the right category or topic.
Team Roles
Grant roles to users based on the project requirements. Provide specific roles with specific access like admin, editors, and readers.
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Private Documentation
Protect your documentation to make it visible to only internal users/team members. Only authorized users will have access to the documentation.
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Custom Domain Mapping
Host your documentation website in same domain as your company name.
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Backup and Restore
Stop worrying about deleted articles or missing content. Take advantage of automatic scheduled backups and/or manual backups.
Learn moreExport and Import
Export your articles in a single click and import them into the new project.
Learn moreEnterprise SSO
Identity protection and authentication are made easy with Single Sign-On using IDP like Okta, Azure AD, and Auth0
Learn moreCookie Consent
Get your readers’ consent in the form of cookie bars or pop-ups before you collect, store, and use their data
Learn moreAnalytics
Understand end-user engagement in your knowledge base with valuable insights base and take data-backed decisions.