EN 
Document360 is back with a game-changing release that aims to redesign your documentation process. This June release doesn’t just introduce features, it redefines the way teams create, edit, and expand their knowledge bases.
Alice, a technical writer, uses Document360 as her knowledge base platform. Let’s see how this update has transformed her content creation journey.
AI That Writes It All
Alice stares at her screen, the cursor blinking before a blank article. A major feature rollout has just shipped, and now she must turn technical jargon into crisp, understandable documentation. All she had was a transcript of the last meeting, and with back-to-back deadlines, she was getting frustrated and in urgent need of a breakthrough.
That was when she turned to the Eddy AI writing agent.
With this recent upgrade from Document360, Alice’s entire documentation process was transformed from a clunky edit-and-style grind to something that felt almost magical, smarter, and lighter. As though she had a co-author who already knew her product, and audience, and had her unique voice.
This time, Alice was not beginning from scratch. She imported the meeting transcript, selected her preferred style guide, and watched as Eddy AI created a tidy, polished article with SEO keywords, metadata, and tone perfectly suited to her knowledge base, which was ready to publish.
What was the difference? Eddy AI produced more than content; it had context. She could refine the voice, expand sections of the work, and condense long paragraphs without having to work back and forth on several tools or copy content between applications.
The output wasn’t merely a draft; this was a conversation starter that seemed to be written by her team. The real deal wasn’t what Eddy AI was authoring, but the way that it was authoring. Thanks to the new Style Guide module, Alice had already established her organization’s preferred structure, tone, and tagging conventions. Whatever content Eddy AI created was consistent, coherent, and right on point for her brand.
Before this update, Alice spent an hour adjusting the AI-written content to “sound just right.” Today? AI does it for her automatically.
Smarter Search, Deeper Knowledge
You no longer need to reproduce text from PDFs into your articles. Eddy AI indexes your PDF attachments automatically and pulls pertinent answers with citations when readers search your knowledge base site.
When authoring an article on a complex user workflow, Alice remembered a critical technical detail buried within a PDF attached to an article in the knowledge base. Previously, she would need to open the article, identify the document manually, wade through pages, and extract the relevant details herself.
With this new feature, she found just the very reference she was searching for right through the search panel of her knowledge base site, openly highlighted and contextually aware.
Documentation isn’t merely faster; it is downright more intelligent.
Experience AI documentation like never before. Let your team create, edit, and publish faster with an intelligent knowledge base powered by Document360.
GET STARTED
Preview Content Elements as You Write
Back in the Advanced WYSIWYG editor, Alice discovers yet another thoughtful refinement. Her reusable snippets, glossary terms, and variables are no longer mysterious placeholder codes. They are now displayed as inline, readable content: underlined, editable, and instantly recognizable.
Previewing these elements in articles now felt natural, being able to watch them live with the flexibility to make instant adjustments.
Making Every Element of Your KB Multilingual
Localization of documentation was among Alice’s primary responsibilities. Her organization was entering global markets, and the knowledge base needed to be indigenous to each of its readers. While Document360 had already made it easy to translate articles into multiple languages, recent enhancements took it a step further.
This latest update brought localization functionality to what were previously unattainable parts of the UI, including breadcrumbs, search filters, tooltips, pop-up notifications & error messages. Now she could be confident that everything about the knowledge base, from its smallest interface labels, was correctly localized.
API Integration That Streamlines Your Workflow
One repeated question from Alice’s development team was: “How can we manage workflow statuses via the API?”
This update makes this management possible. The draft, review, and published workflow statuses are now accessible in the API responses. Programmatic updating and tracking of workflow stages are available for developers, which makes automation easier than ever.
Other Delightful Features to Delight You
When she published her article, Alice noticed that the category tree had received a visual overhaul. A leaner layout with horizontal linking lines made the parent-child structure immediately apparent at a glance.
User experience testing revealed additional thoughtful refinements:
- The knowledge base now remembers the navigation state, no more collapsed trees between article views, and the formatting toolbar stays pinned where you prefer it
- PDF exports honor custom fonts—say goodbye to style mismatch.
- The ticket deflector has a clear Subject line for better issue reporting. Readers will also receive an acknowledgment email once they submit a query via the ticket deflector.
Check out our video on using the AI Writing Agent to instantly turn ideas, audio, or video into complete help articles!
One Update, Infinite Possibilities
By the end of the day, Alice had composed four articles, which were double her normal number, with less friction, more regularity, and much less second-guessing.
Document360 updates aren’t just about features; it’s about delivering momentum. For writers like Alice, it translates to more time spent thinking strategically and less time wrestling with tools. For teams, it enables faster documentation cycles, more knowledge discovery, and a better experience for users around the world.
For you? Perhaps it’s the upgrade that brings a drastic change in the way your team documents.
–