Scale Your Documentation Effortlessly with Eddy AI – Your AI Writing Assistant

Documentation teams today are under constant pressure to produce more content, more frequently, and do it more quickly. However, the problem isn’t with writing; it’s about rapidly scaling your content creation to produce high-quality documentation while maintaining accuracy and your brand’s voice. 

Technical writers thrive when they can put their attention towards clarity, accuracy, and creativity in the documentation. But in reality, many hours are typically spent formatting drafts, rewriting for search engine optimization, or stitching together pieces from various inputs such as meeting notes, demo recordings, and scattered ideas. This can result in writer fatigue, an inconsistent voice, and broken workflows.

That’s where Document360’s AI Writing Agent comes into the picture—not as a way to replace writers but to relieve them from the repetitive tasks that burden their work. The AI Writing Agent has the potential to ease the groundwork, which relies upon input from the writer. This helps improve clarity, quality, and creativity in documentation without losing valuable time in redundant tasks.

Introducing Eddy AI: Your AI Writing Agent

Document360’s Eddy AI assistant allows you to produce documentation quickly, flexibly, and easily while maintaining high quality. With just a prompt and the ability to upload an entire video or audio file, Eddy AI can deliver an entire article written to match your organization’s structure, tone, and formatting.

Whether you’re starting from blank or just tweaking a pre-written document, Eddy AI is designed and implemented to work like a teammate, delivering documentation that is aligned with your goals.

Minimal Input, Maximum Output

Eddy AI can take even the most preliminary form of input and turn it into publishable content. Here’s how:

1. Multiple input points:

Start from wherever you are:

• Top navigation bar – Use the Create with Eddy AI option
• Categories & articles pane – Use the Create option
• Empty article – Use Eddy AI button, slash menu, or quick insert menu

2. Flexible inputs:

Choose the method that works best for your workflow:

• Direct user prompt – Write a one-liner and have Eddy do the rest.

Example prompts:

Create a how-to guide for setting up a custom domain in Document360.

Create a troubleshooting guide for iPhone connectivity issues.

• Video uploads – Eddy parses the content for each step and adds screenshots from the video, if desired, to create how-to guides.
• Text or audio files – Upload .txt or .mp3 files. These can be your meeting recordings or discussion calls. Eddy will reconfigure them into an article.

3. Customization choices:

Before launch, choose from:

• Templates – for your article structure
• Style guides – for your brand voice, tone, inclusivity, and compliance
• Source choice – all sources I can access, Knowledge base only, or real-time web results recommendations via Bing

Each article appears in a preview dialog where you can tweak, edit, or accept the AI content.

Your Brand, Your Terms

You want consistency, especially given the size of your knowledge base documentation. This is where Eddy AI’s Style Guide integration comes into play.

Writers often apply style guides that enforce formatting rules, tone of voice, SEO best practices, tags, and structure. Eddy AI will reflect these choices during content generation, keeping all articles aligned with your brand voice regardless of their source.

The ability to use multiple languages and custom rules means that even localized and multilingual documentation will be of the same quality as the documentation in English.

Smart Refinements at Your Fingertips

The real magic happens once the content is generated. Eddy AI puts you in the driver’s seat with the ability to refine content on the fly:

• Make longer/shorter
• Make smart writing improvements
• Change your tone or voice
• Summarize
• Convert speech to writing
• Rewrite to take a different angle

All of this is shown in a live dialog box so that you can preview and approve all of the changes. You can pivot between different responses based on previous prompts and select the one that fits best.

Eddy will auto-generate article titles based on the article context, even if you leave the title field empty, saving you steps otherwise.

Built for Teams, Designed to Scale

Documentation isn’t an individual sport. Eddy AI ensures collaboration and accountability by keeping the following factors pinned:

• Audit trails: Every article created or rewritten using Eddy AI is recorded under team audit. Each log entry includes contributor info and a timestamp.
• Role-based access: Gain control over who can create, edit, or post AI-related content.
• Usage metrics: Analyze the amount of AI-related content generated by the team or an individual.

From the Professional and Enterprise plans, Eddy AI’s features are scalable for all document generation needs, from startups to global and enterprise-sized organizations.

What’s Next for Eddy AI

This picture of Eddy is just the start of many improvements to come. With the upcoming releases, we are working on building more cool features:

• Meeting assistant: Auto-generate articles based on MS Teams or Zoom meeting recordings.
• Grammar & style coach: Providing suggestions for writing improvements in real-time.
• AI-driven visuals: Convert process steps into sketches, diagrams, or illustrations.
• Article profiles for different languages: Create slight variations of articles that are language aware using automatic translation with built-in localization rules.

Interested in trying Eddy AI? Go to your Document360 project and click on the new “Write with Eddy AI” flow. You can start with a prompt, from a video, or even from a note, and let Eddy AI handle the rest!