How Document360 Leverages Azure AI to Elevate Knowledge Management

At Document360, we have always aimed at providing businesses with a seamless and intelligent knowledge management experience. We understand organizations’ challenges in making information accessible, organized, and easy to navigate. That’s why we’ve continuously invested in cutting-edge technology to enhance our platform and always tried to provide features even before our customers know they require them.

We’re excited to share that Microsoft has published a case study highlighting how we at Document360 have leveraged Azure AI to transform how the businesses manage knowledge, read the story. This recognition is a reaffirmation of our commitment to innovation and customer success, and we would love to take you behind the scenes of how Azure AI has helped us take Document360 to the next level.

A Strong Foundation with Microsoft Azure

From day one, we chose Microsoft Azure as the foundation for Document360. Scalability, security, and performance were key factors in this decision. With businesses across the globe relying on us for their knowledge base needs, we needed an infrastructure that could support large-scale operations while ensuring data security and compliance. Azure provided exactly that.

Our CEO, Saravana Kumar shares that Azure’s localization and multilingual support play a key role in making the platform more accessible, inclusive, and transparent. With Azure, Document360 seamlessly adapts to different languages and regional documentation needs.

To further enhance the user experience, Document360 leverages Azure AI, particularly Azure AI Search, to power intelligent search and content management. Azure App Service ensures smooth operation of web and mobile apps, while Azure SQL provides a secure and scalable database.

He also highlights that Azure App Service serves as Document360’s web layer, helping developers work more efficiently and speed up feature releases. Additionally, the team integrates Azure OpenAI Service, Azure Logic Apps, and Azure Service Bus to bring everything together.

As Andrew Cloke, our COO, puts it: “Our customers expect top-notch security, and Azure compliance capabilities provide a comprehensive solution under one roof.” With Azure’s robust infrastructure, we’ve built a platform that scales effortlessly with growing customer demands while ensuring enterprise-grade security and performance.

Transforming Customer Experience with AI

One of the biggest challenges in knowledge management is making information retrieval effortless. That’s where Azure AI comes in. We’ve developed AI-powered features in Document360, making knowledge discovery smarter and more intuitive for our users.

Introducing Ask Eddy – AI-Powered Knowledge Search

We created Ask Eddy, an AI-powered search assistant based on Azure Cognitive Services and OpenAI, to enable users to find answers instantly. Rather than scrolling through articles manually, users can pose a question in natural language and get AI-curated answers. This has greatly enhanced customer experience by delivering instant and accurate information without requiring extensive navigation.

AI Article Summarizer – A Game Changer

Another innovation we’re very proud of is our AI Article Summarizer. We understand that time is money, and long documentation can sometimes be overwhelming. Through natural language processing, our AI Summarizer reduces long articles to bite-sized, easy-to-read summaries. This enables users to get the key takeaways in seconds, without having to navigate through long content.

The Impact of Azure AI on Document360

The implementation of Azure AI on our platform has delivered measurable returns. Here are some of the key results we’ve observed:

50% increase in customer engagement – With AI-powered search and summarization, users can find relevant information in an instant, resulting in increased engagement with our platform.

40% reduction in operational expenditure – Knowledge retrieval and content processing automation has optimized our support and minimized manual effort.

100,000+ active monthly users – Our increasing user base is a testament to how AI-powered features enhance the overall knowledge management experience.

A Commitment to Continuous Innovation

At Document360, we’re not resting on our laurels. AI is constantly evolving, and we’re committed to staying ahead of the curve by embracing emerging technologies continuously. Our goal is to make knowledge management smarter, more efficient, and more accessible to businesses globally.

Being recognized by Microsoft as a standout SaaS company is a proud milestone for us. It’s a validation of the impact we’re creating, and it fuels our drive to innovate even further.

We’re excited about what the future holds, and we can’t wait to bring even more AI-powered enhancements to Document360. Stay tuned for more updates as we continue to push the boundaries of knowledge management!

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