Unwrap the New Features to Supercharge Your Documentation

Hello Document360 family! We are excited to share awesome updates.  Yes, as said, I still hear you and we plan the road to your expectations. Document360 team is very grateful to serve you with the right solution, with the best customer support and brilliant product team. Glad that you stayed with us throughout this journey.

We have launched some mind-blowing features and made some remarkable UI updates this year. Knowing that these features have made a difference brings us great joy!   We are getting some more updates this new year, making your documentation process both easier and enjoyable.

Organize Your Content with Tabs

Organize your articles wisely with categorization features. Categorize articles from headings, accordions, or tables to tabs.

Tabs allow you to: Showcase code snippets in various programming languages. Segment complex information into clearly defined sections. With Tabs, readers can avoid excessive scrolling and swiftly find the information they require, while authors can effectively manage and replicate content. Whether dealing with product variations, multilingual content, or comprehensive guides, Tabs facilitate effortless navigation for all users.

Elevate Your Knowledge Management with Custom Pages

Document360’s Custom pages allow you to create standalone pages for essential information outside your standard articles. Let’s say you are launching your new product in multiple regions. You want to have dedicated pages for the privacy policy and compliance information. However, you do not want it to be buried in your user manual or the rest of the documentation. With Custom pages, you can now create standalone pages that can be linked to your site’s header or footer for quick access.

These pages also accommodate multilingual translations, ensuring that your content is accessible to a worldwide audience. They are ideal for legal disclaimers, company policies, or any other content that warrants its own dedicated space.

Improve Content Management with Labels

It may be overwhelming to manage a huge knowledge base with articles in different stages. With the labels feature, you can now add custom identifiers to articles to help organize, filter, review, and perform bulk actions within your content library. Unlike tags, these labels are visible only within the knowledge base portal and not to your readers. You can filter articles by labels to perform bulk actions, group them by topics, and identify key content for a specific audience.

For example, if you’re preparing for a product update, filtering by the “Release version number” label lets you quickly review and finalize all related articles. This helps teams stay aligned and meet deadlines with ease. Not just that, labels allow you to mark articles for various purposes, such as assigning them to writers, tracking their status (e.g., “In Progress,” “Needs Review”), identifying content for release notes, or categorizing topics, making article management easy.

Transform Your Accessibility with Eddy AI-Generated Alt-Text for Images

If you’re putting together a detailed manual filled with illustrations to guide users on how to use your product, you’re probably aiming for top-notch accuracy. But there’s one important thing you can’t skip—adding alt texts to your images. Alt text is essential for making your content accessible to visually impaired users and those who enjoy listening to articles in audio format. Plus, it gives you a nice SEO boost. Writing clear and descriptive alt text for every image can be a real drag, but guess what? You don’t have to do it all by hand anymore!

Eddy AI now has the superpower of writing these alt-texts for you. Any time you upload or embed an image to the articles you write, Eddy AI suggests appropriate alt-text that you can accept, edit, or regenerate. This ensures that your articles are SEO-friendly and meet accessibility standards, saving time and effort.

Know Your Search Result Sources with Eddy AI’s Citation

Imagine your support team accessing your knowledge base search to address a customer query. As with any chatbot, they pose a question to Eddy AI, and within a few moments, they get a quick, specific response. But here’s where it gets even better—each response now comes with citations.

The Ask Eddy AI responses now include citations, linking users to source articles for quick validation of information and further investigation into the topic. Numbered references are supported across internal and external sources, and they display titles and short summaries when you hover over the citation. Regardless of whether it is an internal knowledge base article or an external source, you can check the sources and extend the search in one click. Whether you’re verifying facts or exploring complex topics, this feature ensures you’re never left wondering about the reliability of your information. This feature is available across the Knowledge base site, widgets, APIs, and extensions, working in all Eddy AI-supported languages.

Other Notable Features

Transform how you manage and access content with our enhanced Eddy AI Assistive Search. Now, you can configure Eddy to focus on specific workspaces, languages, and categories, allowing for precise control over content sources. Whether it’s narrowing down search results to a particular workspace or customizing responses based on public or private content, Eddy ensures only the most relevant information surfaces.

With the all-new Global Workspace functionality in KB Site 2.0, you’ll enjoy seamless switching between global and individual workspaces. This includes updated filters in search, as well as a new API documentation tab in the search results, which includes relevant search results from any API documentation workspaces in the project.

We have enhanced the feedback and content navigation to provide a more seamless user experience. Users can now easily switch between likes and dislikes, and the Undo Dislike feature has been improved to include comments with negative feedback, offering valuable insights. In the All-Articles view, you can now access articles by category in addition to your usual articles. Additionally, you will notice some user interface updates in the left navigation pane and content tools, designed to facilitate easier navigation throughout the platform.

Wrapping Up

We’re thrilled to bring you these highly effective and powerful new features, aimed at simplifying your workflow, boosting productivity, and elevating your content management experience. Right from tabs and custom pages to AI-generated alt-text, we’ve tailored each update to make your documentation journey efficient and impactful.

At Document360, your feedback drives our innovation. We’re thankful that you stayed with us, and we hope to introduce even more exciting features in the coming year. Here’s to making your documentation process smoother, smarter, and more efficient!

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