Feb 18, 2025 • Jubina Prabhakaran
Do you want to improve your call center quality assurance process? Looking to …
Sep 27, 2024 • Jubina Prabhakaran
Chatbots vs. Knowledge bases is a tricky choice to make. Surely, keeping up …
Sep 20, 2024 • Jubina Prabhakaran
In UX design, support is pivotal in guiding users through their journey. Designers …
Jun 21, 2024 • Jubina Prabhakaran
Are you limiting your business growth only to balance your customer service cost? …
May 28, 2024 • Jubina Prabhakaran
In today’s fast-paced world, customers are unwilling to hold on to a phone …
Mar 29, 2024 • Jubina Prabhakaran
If you’re running a call center, you’ll undoubtedly have encountered spikes in call …
Feb 29, 2024 • Pradeepa somasundaram
Money is a very sensitive topic for almost everyone. When customers newly open …
Feb 29, 2024 • Pradeepa somasundaram
When you think of client onboarding in wealth management, you may picture a …
Jan 24, 2024 • Selvaraaju Murugesan
We all know conventional ways of answering customer queries will not satisfy today’s …
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