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Write Call Center Call Flows That Create a Seamless Customer...
Aug 4, 2025 • Janeera
Do you want to optimize your existing call flows or create new ones …
The Complete Guide to Effective Call Center Training
Jun 25, 2025 • Pradeepa somasundaram
Put a finger down if your call center agents seem unsure or overwhelmed. …
Decision Trees for Support Agents: A Smarter Way to Support
Jun 6, 2025 • Jubina Prabhakaran
You can use decision trees to guide your support agents through the step-by-step …
Troubleshooting Trees in Customer Service: The Key to Stream...
May 13, 2025 • Jubina Prabhakaran
In customer service, knowledge is power. The longer you spend on troubleshooting customer …
Why Call Center Quality Assurance is Key to Customer Satisfa...
Feb 18, 2025 • Jubina Prabhakaran
Do you want to improve your call center quality assurance process? Looking to …
Chatbots Vs. Knowledge Bases: Choose the Ideal Support Tool
Sep 27, 2024 • Jubina Prabhakaran
Chatbots vs. Knowledge bases is a tricky choice to make. Surely, keeping up …
Contextual Help: Relevant Support at the Right Time
Sep 20, 2024 • Jubina Prabhakaran
In UX design, support is pivotal in guiding users through their journey. Designers …
Reduce customer service costs without compromising Quality
Jun 21, 2024 • Jubina Prabhakaran
Are you limiting your business growth only to balance your customer service cost? …
10 Ways to Reduce Call Center Volume in Customer Service
Mar 29, 2024 • Jubina Prabhakaran
If you’re running a call center, you’ll undoubtedly have encountered spikes in call …
