Powered by AI
Quick answers for customers and teams with AI Knowledge Base
Create an AI Knowledge Base for instant customer support and equip agents with resources for faster issue resolution.
of customers self-troubleshoot before contacting support.
of an employee’s workweek spent searching for info
of customers expect instant answers to their queries.
Trusted by SaaS companies globally
AI-powered
Knowledge base software
ChatGPT style answers, instantly
Ask
Leverage Ask Eddy, our AI-powered search assistant, to instantly give customers the correct information, improving issue resolution time and boosting customer satisfaction.
Write
Use AI to refine your knowledge base articles – automatically shorten, expand, or adjust the tone for clarity and readability, ensuring your customer always get the best experience.
Automate
Automate the tedious tasks. Instantly generate glossaries, summaries, title and meta descriptions, allowing your team to focus on delivering high-quality support content faster.
Everything you’ll need for the perfect knowledge base
Keep articles organized
Organize large volume of help articles in your knowledge base by efficiently categorizing your content. Improve information discoverability, reduce search time, and make it easier for users to navigate through your knowledge base.
Measure article performance
Track metrics such as views, search queries, geography and beyond to know how users are interacting with your knowledge base. Document360 reveals what your users are searching for but can’t find, helping you create the content they need most.
Stay on top of the search engines
Optimize your knowledge base for search engines with our SEO tools. Boost your visibility on search engines, drive traffic and ensure that information is easily discoverable for everyone.
Easy to customize and style
Incorporate your own CSS and JavaScript to style your knowledge base with custom domains, videos, codes, tables, and more. Deliver a visually appealing site that meets your brand guidelines.
Why Choose Document360?
Effortless,
user-friendly interface
Quick setup with
ready-made templates
Tailored to
fit your needs
Scalable for
growing demands
Frequently Asked Questions
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How can Document360 help reduce support ticket volume?
By providing a well-structured, AI-powered knowledge base, Document360 enables users to find answers on their own, minimizing the number of repetitive inquiries reaching your support team.
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Can I control who accesses different parts of my knowledge base?
Absolutely. Document360 allows you to set different access levels (Public, Private, or Mixed), ensuring that sensitive internal information is protected while making other resources available to your users.
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Can I customize the look and feel of my knowledge base?
Yes, Document360 allows for full customization, including custom domains, CSS, and JavaScript, enabling you to create a knowledge base that aligns with your brand and style.
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How does Document360 help improve content quality over time?
With built-in analytics, Document360 lets you track user engagement, search queries, and performance metrics, allowing you to make data-driven decisions and continually refine your content.
Read what users love about Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman | Customer Experience Consultant, Prerender
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel | Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák | Communications and PR Manager, Comgate
Top choice on G2, Capterra, and beyond…
