A Knowledge Base platform that drives performance
Secure Knowledge Base + Documentation platform designed for growing companies.
Trusted by global brands
#1 rated knowledge base software among leading platforms
Build the next-gen knowledge base
Knowledge Base Portal
Create a state-of-the-art knowledge base using an easy, no-code approach.
Knowledge Base Site
Provide content consumers with a quick-access self-serve site.
Knowledge Base Assistant
An automated support system with the capability to deflect incoming support tickets.
Integrations and Extensions
Connects with your help desk, analytics, commenting, chat, and translation systems.
Platform API
Integrate your knowledge base with your day-to-day tools using our APIs.
Security
With SOC2 compliance, Document360 ensures leading industry data protection and security standards.
Introducing the all-new API Documentation
Elevate developer’s experience by combining Product Documentation and API Documentation into one streamlined project.
How does Document360 fit into your stack?
API Documentation
Automatically generate customizable API Documentation from your API definition files.
User Manuals
Create technical communication documents with our best-in-class formatting options.
Employee handbook
Transmit your company’s mission and values to employees in an easy-to-read format.
Technical Documentation
Platform to create how-to guides, tutorials, system documentation, and release notes.
Online User Guides
Develop user guides that replace static PDFs, to suit the internet era.
Internal knowledge base
Build private, SSO-enabled documentation exclusive for your employees.
Document360 vs. Others: Comparison
The best alternative to MadCap Flare
Document360 offers its users multiple user-friendly customization options. Also, make the best of our plugin at an affordable price.
| Features |
|
MadCapFlare |
|---|---|---|
| Content resurfacing | ✓ | ✓ |
| Collaboration | ✓ | ✓ |
| Private hosting | ✓ | ✓ |
| Redirect Rules | ✓ | × |
| API platform | ✓ | ✓ |
| Sandbox | Built-in(add-on) | × |
| API Documentation | Add-on | × |
| Editor | Markdown and WYSIWYG | XML editor |
| Search | AI-powered | Limited |
| Customization | Advanced | Limited |
| Analytics | Advanced | Limited |
The best alternative to Confluence.
Access the ability to create a public Knowledge Base. By using a custom domain, your documentation site can reflect your brand power and track article lifecycles to remove deprecated content.
| Features |
|
Confluence |
|---|---|---|
| Custom domain | ✓ | × |
| Article lifecycle management | ✓ | × |
| Public knowledge base site | ✓ | × |
| Home page | ✓ | ✓ |
| User restrictions | Granular access | No granular access for private knowledge base |
| Analytics | Advanced Analytics | Intermediate analytics |
| API Management | Advanced | Basic |
| User access management | Granular control | Basic |
| PDF Export | Advanced customization | Basic |
| Editor | Markdown + WYSIWYG | HTML based WYSIWYG editor |
The best alternative to Paligo
Prefer a product that hosts your data securely. With Document360, you can access the customer feedback module in a pre-built format.
| Features |
|
Paligo |
|---|---|---|
| Customization | ✓ | ✓ |
| API platform | ✓ | ✓ |
| In-app assistance | ✓ | × |
| Article reminder | ✓ | × |
| Ticket deflector | ✓ | × |
| IP restriction | ✓ | × |
| Knowledge base type | Public, Private, Mixed | × |
| Hosting | Self | Others |
| Editor | Markdown and WYSIWYG | XML |
| Analytics | Advanced | Rudimentary |
| Content Search | AI-powered | Rudimentary |
| Peer review | Seamless | Cluttered |
The best alternative to Helpjuice
Among other features, Document360 offers private hosting, bulk PDF export, and an option to view the broken link status in your documentation.
| Features |
|
Helpjuice |
|---|---|---|
| Private Hosting | ✓ | × |
| Broken Link status | ✓ | × |
| Bulk Export PDF | ✓ | × |
| Custom Workflow | ✓ | × |
| Bulk Operations | ✓ | × |
| In-app assistance | ✓ | ✓ |
| CSS and Javascript | ✓ | ✓ |
| Analytics | Advanced | Basic |
| File Management | Advanced | Basic |
The best alternative to Guru
Create a custom domain for your docs. Reducing support ticket inflow into your system will not be a challenge anymore with our ticket deflector.
| Features |
|
Guru |
|---|---|---|
| Private Hosting | ✓ | × |
| Custom domain | ✓ | × |
| In-app assistance | ✓ | × |
| Ticket Deflector | ✓ | × |
| Customization CSS and Javascript | ✓ | × |
| Automatic Backup | ✓ | × |
| Article revision | Unlimited | Limited |
| Versioning and Rollback | Both available | Versioning only |
| Workflow | Well supported | Verification workflow |
| Knowledge base | Internal and/or public | Internal only |
| Editor | WYSIWYG +Markdown Support | WYSIWYG |
The best alternative to ClickHelp
Creating online user manuals or training documentation is easier now. Access features like broken link analytics to scale documentation experience.
| Features |
|
ClickHelp |
|---|---|---|
| Private Hosting | ✓ | × |
| Broken link Analytics | ✓ | × |
| Sub-folder Hosting | ✓ | × |
| Ticket Deflector | ✓ | × |
| Integration with Collaboration tools | ✓ | × |
| Integration with Helpdesk | ✓ | × |
| Team Audit | ✓ | × |
| Public Documentation | Available | Restricted |
| Search | Advanced with AI-Powered | Comprehensive |
| Embed Code blocks | Basic | Advanced |
| Custom Domain | Possible | Supported |
User’s voice on Document360
100k+ Users Use Document360 Every Day
Ease of Use
Quality of Support
Ease of Setup
User Ratings
Source:
