End-to-End Migration Support & Free Audit
Searching for a smarter knowledge base than Zendesk? Switch to Document360
Experience the future of public-facing documentation that’s intuitive, customizable, and built to enhance your customers’ user experience.
Trusted by global brands
Active users per month
Articles served per month
Articles published per month
Help customers and support agents find information faster
Reduced support ticket volumes
Free your support team to tackle what matters most. When customers can solve common issues on their own, your experts can focus on the complex challenges that truly need their attention. The result? Faster resolutions, happier customers, and a more efficient support operation.
Enhanced self service
Stop losing customers to confusing documentation. Document360’s intuitive knowledge base puts answers at your customers’ fingertips, turning frustration into satisfaction and first time visitors into loyal advocates.
Customize and design your way
A poorly organized knowledge base can impact your brand’s credibility. With Document360’s flexible customization options, you can design a knowledge base that perfectly reflects your brand’s identity in both appearance and structure.
ChatGPT-like search
Empower your agents with instant access to information. Our seamless integration with Zendesk allows your team to stay focused on delivering exceptional support, reducing tool fatigue and minimizing support ticket volume.
Advanced analytics
Leverage advanced analytics to transform unanswered queries into a strategic content roadmap. By capturing real-time user feedback and eliminating broken links, you’ll ensure your documentation remains current and aligned with customer needs.
Ticket deflector
Proactively direct users to relevant self-service resources within your knowledge base. This automated approach reduces support ticket volumes, streamlines resolution times, and enhances customer satisfaction, all while optimizing operational costs.
SEO optimization
Create internal articles at scale using Markdown or the Advanced WYSIWYG editor. Add images, leave comments, and share drafts for review—all with AI-powered tools to simplify and accelerate your documentation process.
Among the five alternatives we assessed, Document360 stood out significantly. There has been a clear enhancement in productivity and efficiency among individuals. The rise in usage also suggests that people are relying less on seeking help from others and instead referring to the knowledge base for assistance.
– Michelle Van Kolck | Global Specialist, Design Technology
Security & Compliance
Enterprise–grade security & reliability
Scalable, Secure, and Future-Proof Documentation
Enterprise-grade security
We adhere to stringent data security practices to safeguard against cybersecurity threats, prioritizing your safety and trust.
GDPR compliance
We are fully compliant with GDPR regulations and have implemented rigorous security measures to safeguard your data.
SOC 2 certification
Our SOC 2 certification underscores our unwavering commitment to data security and privacy, ensuring your information is protected.
Integrations
Stay seamlessly connected with today’s business tools
Read what users love about Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman | Customer Experience Consultant, Prerender
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel | Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák | Communications and PR Manager, Comgate
Top choice on G2, Capterra, and beyond…
