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Quick answers for customers and teams with AI Knowledge Base

Create an AI Knowledge Base for instant customer support and equip agents with resources for faster issue resolution.

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Faster answers for customers and teams with AI-powered Knowledge Base

81%

of customers self-troubleshoot before contacting support.

20%

of an employee’s workweek spent searching for info

90%

of customers expect instant answers to their queries.

Trusted by SaaS companies globally

Ask Eddy, anything

Provides accurate answers from your knowledge base through conversations. Increase content engagement though automated article recommendation and article summary

Ask Eddy, anything.

Assist content creators to quickly create, organize and manage content at scale. Enhances productivity of content creators and reduces admin overheads

Ask

Helps your customers engage with content better and get answers to their questions in any format.

Manage

Supports you to undertake admin related activities at scale and you can stay in control over the outputs.

Automate

Accelerate content creation utilizing existing content with ease.

Write

Streamlines content creation process by curating content from various trusted sources to produce new knowledge.

Public

Allow customers to access helpful resources such as How-To-Guides, FAQs, & troubleshooting guides via a public help center.

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Private

Securely store and share best practices, SOPs, policies and company-specific knowledge with your team.

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Mixed

Combine the best of both worlds by offering public access to general resources and keeping internal information private.

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Why Choose Document360?

Effortless,
user-friendly interface

Quick setup with
ready-made templates

Tailored to
fit your needs

Scalable for
growing demands

Frequently Asked Questions

How can Document360 help reduce support ticket volume?

By providing a well-structured, AI-powered knowledge base, Document360 enables users to find answers on their own, minimizing the number of repetitive inquiries reaching your support team.
Can I control who accesses different parts of my knowledge base?

Absolutely. Document360 allows you to set different access levels (Public, Private, or Mixed), ensuring that sensitive internal information is protected while making other resources available to your users.
Can I customize the look and feel of my knowledge base?

Yes, Document360 allows for full customization, including custom domains, CSS, and JavaScript, enabling you to create a knowledge base that aligns with your brand and style.
How does Document360 help improve content quality over time?

With built-in analytics, Document360 lets you track user engagement, search queries, and performance metrics, allowing you to make data-driven decisions and continually refine your content.

Read what users love about Document360

Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.

Raquel Heyman | Customer Experience Consultant, Prerender

Read Prerender Case study

Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.

Rachel | Product Manager, SysAid

Read SysAid Case study

Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.

Michal Petrák | Communications and PR Manager, Comgate

Read Comgate Case study

Top choice on G2, Capterra, and beyond…