Confluence Server is Shutting Down
Migrate seamlessly to Document360
Transition to a cleaner, faster and more intuitive knowledge base – zero data loss, continuity assured, and compliance-safe migration.
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7 reasons to switch from Confluence to Document360
Reason #1
Confluence Server is shutting down
Atlassian has ended support for Confluence Server, pushing teams toward the Cloud or costly Data Center plans. For many, that means losing control and flexibility.
Solution: With Document360, you can self-host your knowledge base on your own servers — keeping full control over your data, setup, and costs.
Reason #2
Your migration path is manual,
risky, and expensive
Moving from Server to Cloud in Confluence is slow, error-prone, and mostly manual. Performance issues and long support SLAs persist.
Solution: Document360 offers a fully managed, automated, and compliance-safe migration with content analysis, formatting, crawlers, redirects, and QA. A dedicated migration team ensures zero data loss, security at every step, and 2-hour support SLAs, so you transition smoothly without disruption.
Reason #3
Your users spend too long
searching for answers
Confluence search is slow and keyword-dependent. It struggles to surface the right content - especially as your knowledge base grows.
Solution: Document360’s AI-powered search delivers direct answers to user questions, complete with smart summaries, relevant articles, and citations.
Reason #4
Your knowledge base
is hard to navigate
Confluence’s layout becomes cluttered as content grows. Navigating hundreds or thousands of articles is frustrating and unintuitive.
Solution: Document360 gives you a clear category and subcategory structure. Content stays organized, scalable, and easy to browse - even without search.
Reason #5
Your docs are delayed
by team dependencies
In Confluence, documentation teams depend heavily on product teams for updates. Writing from scratch delays publishing and slows your workflow.
Solution: With Document360’s AI Writing Agent, you can turn KT recordings into draft articles automatically - cutting time, reducing dependency, and helping your team move faster.
Reason #6
Your users have to leave
the app to get help
Confluence doesn’t support in-app help. Users must switch tabs or search elsewhere, breaking their workflow.
Solution: Document360’s embedded widget delivers contextual help directly inside your product. Users get answers without leaving the page - improving experience and reducing friction.
Reason #7
You need expertise just to
make Confluence usable
Confluence isn’t built for simplicity. You need specialized knowledge just to keep things usable. Without it, your content turns chaotic - fast.
Solution: Document360 is built for everyone. Non-technical users can set up a clean, intuitive knowledge base without needing design or IA expertise.
Migration, Fully Handled - End to End
No manual work. No downtime. No disruption.
We take care of your entire move from Confluence Server - so you don’t have to.
Automated content ingestion at scale
Our custom-built crawlers migrate your articles, categories, links, and images — without you copying and pasting a single thing.
Structured setup with branded design
Your knowledge base is organized, formatted, and styled to match your brand — no dev team required.
Pre-launch QA with post-migration support
Every link, redirect, and image is verified. We stay with you for 30 days to ensure a smooth transition.
Migration was the scariest part - until they switched to Document360
We recently migrated over 2,000 articles to the Document360 system. Their team was instrumental in making this transition seamless - highly communicative, keeping us updated every step of the way, and incredibly organized.
Jessie Valle | Director of Customer Education, ClickFunnels
The Document360 team made our knowledge base migration super smooth. They were organized, communicative, and genuinely easy to work with. They took care of everything from content transfer to redirects, and even stayed late to help us troubleshoot a few hiccups.
Michelle Utley | Director, UX Context Design, 6sense
I am frankly amazed at how well and how rapidly the team was able to migrate such a large body of complex documents to the Document360 platform. Also, your communication with us has been terrific: we always knew what was going on and where they were in the process.
Ed Dejesus | Sr. Technical Writer, Nasuni
Security & Compliance
Enterprise–grade security & reliability
Scalable, Secure, and Future-Proof Documentation
Enterprise-grade security
We adhere to stringent data security practices to safeguard against cybersecurity threats, prioritizing your safety and trust.
GDPR compliance
We are fully compliant with GDPR regulations and have implemented rigorous security measures to safeguard your data.
SOC 2 certification
Our SOC 2 certification underscores our unwavering commitment to data security and privacy, ensuring your information is protected.
Integrations
Stay seamlessly connected with today’s business tools
Compare plans
Features
Professional
Business
Enterprise
Editors (Markdown, Advanced WYSIWYG) Create content effortlessly with Markdown or our Advanced WYSIWYG editor, improving editing speed by up to 30%.
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Articles revision history Track changes with article revision history, ensuring you can revert to previous versions and maintain content accuracy.
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Category management Organize your content efficiently with category management, making it easier to find and manage articles.
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Project Organize content efficiently with projects. Use private projects for storing confidential information and public projects for broader content sharing.
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Reusable content blocks Save time by reusing content snippets and variables, to insert frequently used text and update single-line items like phone numbers across multiple articles, ensuring consistency and saving time.
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Glossary management Define and manage business terms with glossary management, helping users understand key concepts and improving clarity by up to 40%.
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Global find and replace Quickly update content with global find and replace, saving time on edits and ensuring consistency across your knowledge base.
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Tag management Use tags to help users find relevant articles quickly and improve navigation.
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Template management Streamline content creation with article templates, reducing setup time and ensuring consistent formatting.
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Manage articles in bulk Manage multiple articles at once with bulk actions such as publish, hide, move to, delete, review reminder and etc. - saving time and improving efficiency in content management.
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Media dependency viewer Identify and manage media dependencies with our viewer, ensuring all linked media is correctly displayed and reducing broken links.
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Review reminders Keep content reviews on track with automatic reminders, improving accuracy and ensuring timely updates.
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Export to PDF Export articles to PDF effortlessly, providing easy offline access and sharing with up to 20% faster turnaround time.
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Import articles Quickly import articles from other sources, saving time on content migration and boosting setup efficiency by up to 30%.
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Approval and publishing workflow Streamline content approval and publishing with automated workflows, ensuring timely and accurate content updates.
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SSL Secure your site with SSL encryption, protecting user data and building trust with a secure connection.
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SOC 2 compliance Ensure your data handling meets SOC 2 standards, demonstrating commitment to security and compliance to your customers.
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Alert notifications Receive instant alerts for critical events, enabling prompt responses and maintaining smooth operations.
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Datacenter location Choose your datacentre location for optimized performance and compliance, ensuring your data is managed securely and efficiently.
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Backup & Restore Safeguard your data with backup and restore options, ensuring you can recover quickly from any issues.
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Custom email domain Boost your brand’s credibility and trust by sending emails from a custom email domain. This can improve open rates by up to 20% and reduce spam filters, reinforcing your company’s identity in every interaction. Enjoy up to 30% stronger brand recognition and increased customer loyalty with every professionally branded email.
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Customize site Personalize your site’s appearance and layout, ensuring a unique look that aligns with your brand identity.
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List related articles Suggest related articles to keep users engaged, increasing page views and session duration by up to 25%.
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Customize error pages & Login page Customize error and login pages to align with your brand, improving user experience and maintaining professionalism even when issues arise.
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Article status indicator Track article status at a glance with indicators, streamlining content management and ensuring timely updates.
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Custom CSS & JavaScript Tailor your site’s look and functionality with custom CSS and JavaScript, allowing for unique branding and interactive features.
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Smart banners Use smart banners to highlight important information and notifications, improving user awareness and engagement.
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Contextual help mapping With Contextual Help Mapping, you can decide where the Embedded Help Centre shows up, hide it on certain pages, or add a custom search bar.
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Search filters Offer precise search results with advanced search features, improving user satisfaction and reducing search time by up to 30%.
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Search within attachments Enable search within attachments for quicker information retrieval, enhancing user efficiency and satisfaction.
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Articles & Categories analytics Analyze performance metrics for articles and categories, gaining insights to optimize content and improve engagement.
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Country specific analytics Control content visibility by country, tailoring information to specific regions and enhancing relevance for local users.
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Search analytics Monitor search analytics to understand user queries and improve content relevance, boosting search effectiveness.
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Author analytics Gain insights into user behavior with analytics, allowing you to tailor content and improve engagement based on real data.
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Reader analytics Track how readers interact with your content, identifying popular topics and improving content strategy based on engagement metrics.
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Feedback analytics Analyze feedback trends to understand user opinions and improve content quality, increasing user satisfaction.
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Eddy analytics Use Eddy Analytics to track and analyze user interactions. See what they’re searching for, where they’re spending time, and how they’re interacting with your content, giving you the insights to keep improving.
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Page not found analytics Monitor 404 errors with page not found analytics, helping you identify and fix broken links.
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Link analytics Check the health of hyperlinks with analytics, ensuring all links are functional and improving content reliability.
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Roles and Permissions Manage user permissions with security groups and roles, ensuring appropriate access and enhancing content security.
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IP restriction Restrict access by IP to control who can view your knowledge base, enhancing security and protecting sensitive information.
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Meta title and description Optimize your meta titles and descriptions for better search engine visibility, enhancing click-through rates by up to 25%.
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Article redirect rules Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience.
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Robots.txt Manage search engine indexing with robots.txt, controlling which pages are crawled and improving SEO efficiency.
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Automatic sitemap generation Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience.
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Zendesk Integrate with Zendesk to streamline support operations and enhance customer service efficiency.
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Freshdesk Connect with Freshdesk for improved ticket management and customer support efficiency.
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Freshservice Use Freshservice integration for streamlined IT service management and support operations.
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Intercom Integrate with Intercom to enhance customer communication and support with real-time chat and messaging.
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Slack Connect to Slack for seamless team communication and collaboration, keeping everyone in the loop.
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Microsoft teams Integrate with Microsoft Teams for efficient collaboration and communication within your organization.
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Drift Enhance live chat support with Drift integration, providing real-time assistance and improving customer engagement.
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Zapier Automate workflows and connect with other apps using Zapier, streamlining processes and saving time.
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Make Use 'Make' to automate tasks and integrate with other tools, enhancing efficiency and reducing manual work.
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GitHub Sync with GitHub to streamline version control and collaboration, reducing code integration time by up to 40% and enhancing team productivity.
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Crowdin Integrate with Crowdin to manage translations efficiently, accelerating localization processes by up to 50% and ensuring your content reaches a global audience.
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Phrase Connect with Phrase for seamless translation and localization, improving content accuracy and reducing translation turnaround time by up to 30%.
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Salesforce Link with Salesforce to integrate CRM data and streamline your sales process.
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Frequently Asked Questions
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Is it easy to move my documentation from Confluence to Document360?
Yes. You can import spaces, pages, and media directly from Confluence with just a few clicks.
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Will my existing Confluence structure and formatting stay intact?
Mostly yes. Document360 keeps your hierarchy, links, and formatting as close to the original as possible. Minor cleanups might be needed after import.
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Do I need to train my team to use Document360?
Not really. The interface is intuitive, and most users (both technical and non-technical) get comfortable within an hour. Plus, our onboarding team make the transition smoother.
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What happens to our Confluence integrations?
Many Confluence workflows can be replaced with built-in Document360 features or native integrations. You can also connect tools like Slack, Zendesk, and Intercom directly.
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Why do teams usually switch from Confluence to Document360?
Most teams switch because Confluence feels heavy for documentation. They want faster search, cleaner organization, and built-in tools for publishing and maintenance.
Top choice on G2, Capterra, and beyond...
Confluence server is ending. We’ll handle your migration start to finish
