One platform. For secure, self-service Knowledge Base
Document360 helps you build Knowledge Base, Documentation & more, your way.
Powering Knowledge base and Software documentation for companies like
#1 rated for knowledge base software among leading platforms
MEET DOCUMENT360
Everything you need, in one place
Features that matter the most to improve your overall article publishing and consumption experience.
Knowledge Base Portal
For Editors, Writers, and Reviewers
An advanced portal for content producers, with the state of the art editor, category manager, analytics and more.
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Knowledge Base Site
For Customers and Employees
Brand, style, and create a public or private knowledge base with a custom home page and domain.
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Widget
For your websites and applications
An embeddable widget that connects your product or website to your knowledge base so users can get answers instantly.
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API Documentation
Developer Tools
Create customizable API documentation automatically for customers & developers at a scale.
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Secure by default
Security takes the centre stage at Document360 to ensure full data security of your business.
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The possibilities with Document360 are endless
Customer Support
Build a self-service knowledge base that reduces support ticket inflow.
Product Documentation
Create product docs for release notes, manuals, help files & more.
Technical Manual
Develop clear how-to guides, step-by-step instructions in customer language.
FAQs
Provide answers to frequently asked questions by customers at their fingertips.
Internal knowledge base
Get all your employees on one page, while reduces training & onboarding costs.
Installation Guide
Communicate more easily with customers via product tutorials & reference documents.
Here’s how Document360 stacks up against others
The best alternative to Paligo
Prefer a product that hosts your data securely. With Document360, you can access the customer feedback module in a pre-built format.
| Features |
|
Paligo |
|---|---|---|
| Customization | ✓ | ✓ |
| API platform | ✓ | ✓ |
| In-app assistance | ✓ | × |
| Article reminder | ✓ | × |
| Ticket deflector | ✓ | × |
| IP restriction | ✓ | × |
| Knowledge base type | Public, Private, Mixed | × |
| Hosting | Self | Others |
| Editor | Markdown and WYSIWYG | XML |
| Analytics | Advanced | Rudimentary |
| Content Search | AI-powered | Rudimentary |
| Peer review | Seamless | Cluttered |
The best alternative to Helpjuice
Among other features, Document360 offers private hosting, bulk PDF export, and an option to view the broken link status in your documentation.
| Features |
|
Helpjuice |
|---|---|---|
| Private Hosting | ✓ | × |
| Broken Link status | ✓ | × |
| Bulk Export PDF | ✓ | × |
| Custom Workflow | ✓ | × |
| Bulk Operations | ✓ | × |
| In-app assistance | ✓ | ✓ |
| CSS and Javascript | ✓ | ✓ |
| Analytics | Advanced | Basic |
| File Management | Advanced | Basic |
The best alternative to Guru
Create a custom domain for your docs. Reducing support ticket inflow into your system will not be a challenge anymore with our ticket deflector.
| Features |
|
Guru |
|---|---|---|
| Private Hosting | ✓ | × |
| Custom domain | ✓ | × |
| In-app assistance | ✓ | × |
| Ticket Deflector | ✓ | × |
| Customization CSS and Javascript | ✓ | × |
| Automatic Backup | ✓ | × |
| Article revision | Unlimited | Limited |
| Versioning and Rollback | Both available | Versioning only |
| Workflow | Well supported | Verification workflow |
| Knowledge base | Internal and/or public | Internal only |
| Editor | WYSIWYG +Markdown Support | WYSIWYG |
The best alternative to Clickhelp
Creating online user manuals or training documentation is easier now. Access features like broken link analytics to scale documentation experience.
| Features |
|
ClickHelp |
|---|---|---|
| Private Hosting | ✓ | × |
| Broken link Analytics | ✓ | × |
| Sub-folder Hosting | ✓ | × |
| Ticket Deflector | ✓ | × |
| Integration with Collaboration tools | ✓ | × |
| Integration with Helpdesk | ✓ | × |
| Team Audit | ✓ | × |
| Public Documentation | Available | Restricted |
| Search | Advanced with AI-Powered | Comprehensive |
| Embed Code blocks | Basic | Advanced |
| Custom Domain | Possible | Supported |
The best alternative to Google Docs
Document360 offers its users multiple user-friendly customization options. Also, make the best of our plugin option.
| Features |
|
Google Doc |
|---|---|---|
| Search | ✓ | × |
| Analytics | ✓ | × |
| Publish public repository | ✓ | × |
| Documentation Home page | ✓ | × |
| White labeling | ✓ | × |
| Integrations & extension | ✓ | ✓ |
| Versioning | ✓ | ✓ |
| Collaboration | ✓ | ✓ |
| Editor | Markdown & WYSIWYG | Google Docs Editors |
| File Storage | Nested | Flat/ Linear |
User’s voice on Document360
100k+ Users Use Document360 Every Day
Ease of Use
Quality of Support
Ease of Setup
User Ratings
Source:
Hear from expert
Gideon Behrensmeyer, Head – Product Knowledge & Training at SafeBreach, shares how Document360 is a preferred Knowledge Management solution.