Answer faster with
AI-powered
Knowledge Base
A robust knowledge base software for efficient documentation, collaboration, and seamless access to critical information.
Trusted by global brands
Key Benefits
- Create an Internal and External Knowledge base in the same portal.
- Organize your documentation with AI.
- Build FAQ pages to save cost on Customer Support.
- Equip your sales team with the right knowledge.
- Make your documentation user-friendly.
#1 rated knowledge base software among leading platforms
Centralized Knowledge base
All-in-one Knowledge base platform for your internal teams and Customers.
Customer Knowledge base
Improvise User Satisfaction through Self-Service
- Empower customers and employees with self-service Knowledge base options.
- Save time by reducing support tickets with external Knowledge base.
- Ensure quality and consistency of information shared.
- Provide a centralized platform for customers to access FAQs.
Internal Knowledge base
Drive Success Through Knowledge Exchange Across Departments
- Breakdown organizational silos with Internal Knowledge base.
- Make information accessible organizational-wide.
- Preserve tacit Knowledge even when an employee leaves your organization.
- Foster innovation and collaboration across departments.
Key features to redefine your Knowledge base
Master your knowledge base journey with Document360
AI Category Management
Maintain your documentation effectively with AI-assistance for organizing the content in a hierarchy-based structure.
Versioning
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Analytics
Helps you understand end-user engagement with your knowledge base and make data-driven decisions.
AI-powered Search
With intelligent search capability, understand the users and get accurate information within seconds as you type the search text.
SEO Friendly
AI tag manager helps you create relevant tags and suggests SEO descriptions to attract right customers with good article snippets.
Business Glossary
Create a single source of truth for all your business terms so your customers can understand your business vocabulary.
According to 
, we’re the LEADER!
