End-to-End Migration Support & Free Audit
The Microsoft Word alternative for teams who’ve outgrown files
Move from desktop files to a cloud-native documentation platform. Centralized, searchable, versioned, and published in one click.
Trusted by global brands
Scattered docs are not a filing problem. It’s a business problem.
When knowledge lives in hundreds of scattered Word files, your team pays for it every single day.
lost per employee, every day, searching for information across documents
Source: McKinsey & Companyof employees struggle to find the latest version of a document
Source: M-Files Benchmark Reportof workers recreate documents that already exist because they cannot find them
Source: M-Files Benchmark ReportWhy teams switch from Microsoft Word to Document360
Microsoft Word is great for creating individual documents. It was never built for documentation at scale. Here is what changes for your business when you switch.
| Business Challenge | With Microsoft Word | With Document360 |
|---|---|---|
| Working from one source of truth |
Desktop-first files shared as attachments and duplicate copies
|
Cloud-native platform with one live version of every article
→ No more Final_v7_FINAL.docx
|
| Finding answers fast |
No built-in knowledge discovery, answers hide inside individual files
|
AI-powered enterprise search across every article
→ Win back the 1.8 hours a day employees lose to searching
|
| Supporting customers at scale |
No customer-facing portal, documents travel as email attachments
|
A centralized, branded documentation portal on your own domain
→ Deflect up to 60% of repetitive support tickets
|
| Keeping versions under control |
Multiple document versions drift apart with every edit
|
Release management, versioning, and one-click publishing
→ Ship product updates and their docs on the same day
|
| Reusing content |
Copy-paste between files, and every copy drifts out of date
|
Snippets and reusable content blocks shared across articles
→ Update once, and it is correct everywhere
|
| Proving documentation ROI |
No visibility into what gets read, searched, or ignored
|
Search and article analytics reveal gaps and measure engagement
→ Show leadership exactly which content drives self-service
|
Your Word documents, imported. Your knowledge base, live.
- Step 1 Gather your Word documents, or export them as PDF
- Step 2 In Document360, import .pdf or .docx as a single file or a multi-file batch
- Step 3 Select a Drive location for media files and click Import
- Step 4 Done. Your content lands as structured categories and articles
Your migration, handled by our experts
Share your knowledge base vision, then sit back and relax. Our migration specialists take care of the rest.
Intelligent migration analysis
Receive expert analysis of your existing knowledge base structure.
Automated content transfer
Handle your content migration with comprehensive quality verification.
Structure optimization
Receive smart suggestions for organizing your transferred content.
AI is the new way to document
Every layer of Document360 is AI-native. Word stops at the file. This is where your documentation starts working for you.
Word offers no knowledge discovery beyond opening files one by one. Ask Eddy reads your entire knowledge base and returns a direct, semantic answer with the source cited, so customers and teammates stop digging and start doing.
- Semantic answers with the source article cited
- Understands code blocks, tables, and LaTeX
- Answers in English, French, Spanish, German, Norwegian, and Dutch
Eddy helps your team draft, refine, and publish on-brand help articles in hours instead of weeks. No more writer’s block, no more inconsistent tone across hundreds of docs.
- AI writer with article summarization and improvement suggestions
- Tone and voice control to keep every article on-brand
- Automated business glossary plus tag and related-article recommendations
Embed an AI chatbot trained on your documentation directly in your product or website. It answers customer questions instantly, around the clock, grounded in your own content.
- Answers grounded in your knowledge base, with sources
- Deflects repetitive tickets 24/7 across timezones
- Hands off to your support team when a human is needed
Document360’s MCP server exposes your knowledge base to AI assistants and agents your team already uses. Your documentation becomes the source of truth for every AI workflow in the company.
- Connect your docs to Claude, ChatGPT, and internal copilots
- Agents query live, up-to-date documentation instead of stale copies
- Secure, permission-aware access controls
See every search that returned nothing, every article that underperforms, and every gap in your content. Your documentation roadmap writes itself.
- Search analytics reveal unanswered questions
- Article performance and reader engagement insights
- Content gap reports that prioritize what to write next
Recognized as leader in Knowledge Base category
Integrations
