Reduce operational inefficiencies and improve productivity. Centralize your SOPs to streamline HR onboarding, reduce incoming support queries and guide new hires with clarity.
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MEET DOCUMENT360
With Document360, your employees and customers can stop browsing multiple articles to find answers.
With Ask Eddy, our interactive AI search, everyone can get instant help with accurate answers.
Apart from answering in English, Eddy can provide help in French (fr), Spanish (es), German (de), Norwegian (no), and Dutch (nl).
“Document360 has helped us cross-train staff from different departments. We can now quickly onboard new staff and train them to acquire service and product related knowledge.”
Mark Cattlin | Product Manager
Features that matter the most to improve your overall article publishing and consumption experience.
Scattered and outdated SOPs can demotivate a new hire. Document360 helps you to reduce the time it takes to create or update your SOPs. With a centralized repository of accurate information, you can ensure your new hires have a smooth onboarding process
Customers often ask repetitive questions to support teams. An SOP can reduce the volume of these queries, allowing your customers to use your product or service to the fullest. And in return, your support can be more productive by focusing on priority tickets.
Benefits
Improve quality assurance of your business processes and ensure consistency across your organization.
Reduce ambiguity in employee activities to achieve expected results.
Avoid operational inefficiencies and promote a good working culture.
Limit legal liability in mishandling a procedure.
Helps to promote positive changes to existing business processes.
Onboard new hires quickly and enable them to learn faster.
Define roles and responsibilities of employees involved in business workflow.
Integrations
EN 
SV
PT-BR
ES
DE