{"id":34773,"date":"2025-10-01T13:27:18","date_gmt":"2025-10-01T13:27:18","guid":{"rendered":"https:\/\/document360.com\/?page_id=34773"},"modified":"2026-10-01T09:10:32","modified_gmt":"2026-10-01T09:10:32","slug":"base-externa-de-conhecimento","status":"publish","type":"page","link":"https:\/\/document360.com\/pt-br\/solucoes\/base-externa-de-conhecimento\/","title":{"rendered":"Base de Conhecimento Externa"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n    <div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n        <div class=\"container pt-5\">\r\n\r\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                                height=\"115\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__text\">Base de conhecimento externa<\/span>\r\n\r\n                    <\/span>\r\n\r\n\r\n\r\n                    <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                        Deixe seus clientes encontrarem<br> as respostas sozinhos\r\n\r\n                    <\/h1>\r\n\r\n\r\n\r\n                    <p class=\"text-large mb-4 pe-lg-5\">\r\n\r\n                        Ofere\u00e7a aos seus clientes uma central de ajuda que resolve d\u00favidas antes que virem tickets, com respostas diretas, chatbot confi\u00e1vel e resumos de artigos que reduzem o tempo de leitura de minutos para segundos.\r\n\r\n                    <\/p>\r\n\r\n\r\n\r\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                                placeholder=\"Digite seu email\">\r\n\r\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Solicitar demo<\/button>\r\n\r\n                            <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                                <div id=\"exception_message_content\"><\/div>\r\n\r\n                                <div class=\"alert_close\">&times;<\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/form>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-6\">\r\n\r\n                    <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.webp?ver=1\"\r\n\r\n                            type=\"image\/webp\">\r\n\r\n                        <img decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.svg?ver=1\"\r\n\r\n                            alt=\"Base de conhecimento externa\">\r\n\r\n                    <\/picture>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <h5>A escolha de milhares de empresas em mais de 150 pa\u00edses<\/h5>\r\n\r\n            <div class=\"row\">\r\n\r\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n    <div class=\"d360-shape_card py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-7 mb-4 text-center\">\r\n\r\n                    <h2>Por que sua equipe de suporte vive lutando contra o backlog<\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row  justify-content-center\">\r\n\r\n                <div class=\"col-lg-9\">\r\n\r\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>01<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">At\u00e9 60% dos tickets s\u00e3o d\u00favidas repetitivas de como fazer. O conhecimento existe, mas est\u00e1 nos tickets, e n\u00e3o em um documento.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>02<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Os clientes n\u00e3o encontram respostas online, e o formul\u00e1rio de contato vira o caminho mais f\u00e1cil.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>03<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Artigos ausentes ou desatualizados transformam d\u00favidas simples em escalonamentos. O uso do autoatendimento cai mesmo com mais conte\u00fado.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- =============================================== 4. FEATURE CARDS\r\n\r\n         Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n         script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n    <section class=\"pb-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Ajude os clientes a encontrar respostas. <br> Evite mais tickets.\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n                <!-- 4.1 Customer self-service -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-1\">Autoatendimento do cliente<\/span>\r\n\r\n                                <h3>Seus clientes resolvem sozinhos, \u00e0s 2h da manh\u00e3<\/h3>\r\n\r\n                                <h4>O desafio<\/h4>\r\n\r\n                                <p>Os agentes repetem a mesma explica\u00e7\u00e3o todos os dias, e cada resposta perde a validade assim que \u00e9 enviada.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                    <p>Uma central de ajuda com a sua marca, no seu pr\u00f3prio dom\u00ednio e organizada em temas claros, para que uma resposta escrita uma vez funcione 24 horas por dia.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.webp?ver=1\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.svg?ver=1\"\r\n\r\n                                        alt=\"Autoatendimento do cliente\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.2 Ticket deflection -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-2\">Deflex\u00e3o de tickets<\/span>\r\n\r\n                                <h3>Intercepte o ticket antes que ele seja enviado<\/h3>\r\n\r\n                                <h4>O desafio<\/h4>\r\n\r\n                                <p>O formul\u00e1rio de contato est\u00e1 a um clique de qualquer p\u00e1gina, e ningu\u00e9m consegue provar quanto a central de ajuda realmente economiza.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                    <p>O defletor de tickets sugere artigos relacionados enquanto a solicita\u00e7\u00e3o \u00e9 aberta, e as an\u00e1lises registram quantas consultas nunca viraram tickets.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.svg\"\r\n\r\n                                        alt=\"Deflex\u00e3o de tickets\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.3 Global & multilingual customers -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-3\">Clientes globais e multil\u00edngues<\/span>\r\n\r\n                                <h3>Responda no idioma do cliente<\/h3>\r\n\r\n                                <h4>O desafio<\/h4>\r\n\r\n                                <p>Uma central de ajuda s\u00f3 em ingl\u00eas empurra todo cliente que n\u00e3o fala ingl\u00eas direto para a fila de suporte.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                    <p>A localiza\u00e7\u00e3o nativa oferece vers\u00f5es de cada artigo em v\u00e1rios idiomas, reduzindo o volume global de tickets sem uma central regional.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        alt=\"Clientes globais e multil\u00edngues\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.4 AI answers for customers (dark) -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-4\">Respostas por IA para clientes<\/span>\r\n\r\n                                <h3>Resolva a d\u00favida na barra de busca<\/h3>\r\n\r\n                                <h4>O desafio<\/h4>\r\n\r\n                                <p>A busca por palavra-chave retorna quarenta artigos vagamente relacionados, e os clientes desistem e abrem um ticket.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>A vantagem do Document360<\/h4>\r\n\r\n                                    <p>O Eddy AI d\u00e1 uma resposta direta e com fonte, a partir de toda a base de conhecimento, e abre um ticket com a conversa quando \u00e9 preciso um atendente.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        alt=\"Respostas por IA para clientes\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.5 Search & AI discoverability -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-5\">Busca e visibilidade em IA<\/span>\r\n\r\n                                <h3>Encontrado no Google e citado por assistentes de IA<\/h3>\r\n\r\n                                <h4>O desafio<\/h4>\r\n\r\n                                <p>A maioria dos clientes pesquisa antes de visitar o seu site. Se o artigo de ajuda n\u00e3o aparece na busca, o ticket aparece.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                    <p>Controles de SEO, metadados escritos por IA e sitemaps tornam o conte\u00fado de ajuda index\u00e1vel, e o servidor MCP permite que assistentes de IA respondam com base nele.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        alt=\"Busca e visibilidade em IA\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Cada recurso, ligado a um<br> resultado de neg\u00f3cio\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Recurso<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Busca com Eddy AI<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Defletor de tickets de suporte<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Gerenciador de categorias<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Suporte a v\u00e1rios idiomas<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">An\u00e1lises Pro e feedback<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Personaliza\u00e7\u00e3o de SEO e MCP<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Acesso misto e grupos de leitores<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                    <div class=\"ikb-cap-head\">Com o Document360<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Responde \u00e0 d\u00favida na barra de busca e cita o artigo usado<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Sugere artigos relacionados enquanto a solicita\u00e7\u00e3o de suporte \u00e9 enviada<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Organiza o conte\u00fado de ajuda nos temas que os clientes realmente navegam<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Exibe cada artigo no idioma do pr\u00f3prio leitor<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Mostra buscas, buscas sem resultado, leituras e curtidas ou descurtidas dos artigos<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Torna o conte\u00fado de ajuda index\u00e1vel por buscadores e leg\u00edvel por LLMs<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Mant\u00e9m algumas se\u00e7\u00f5es p\u00fablicas e protege outras com login de leitor<\/span><\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Resultado de neg\u00f3cio<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Resolu\u00e7\u00e3o sem um agente<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Redu\u00e7\u00e3o mensur\u00e1vel de tickets<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Menos depend\u00eancia do suporte<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Escala global, sem central regional<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Lacunas de conte\u00fado fechadas com dados<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Encontrado antes da p\u00e1gina de contato<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Um s\u00f3 site para todos os p\u00fablicos<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n    <div class=\"ikb-dark mcp-dark\">\r\n\r\n        <!-- 6. Help delivered where customers already are -->\r\n\r\n        <section class=\"py-80\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"ikb-deliver\">\r\n\r\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                        <div class=\"row align-items-center\">\r\n\r\n                            <div class=\"col-lg-6 pb-3\">\r\n\r\n                                <h2>Ajuda entregue onde seus clientes j\u00e1 est\u00e3o<\/h2>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"col-lg-6\">\r\n\r\n                                <p>Uma central de ajuda s\u00f3 evita tickets se os clientes a encontrarem antes do formul\u00e1rio de contato. As respostas aparecem no app, no helpdesk e nos resultados de busca, e cada consulta volta como dados acion\u00e1veis.<\/p>\r\n\r\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Ver as integra\u00e7\u00f5es<\/a>\r\n\r\n                                    <span class=\"ikb-avatars\">\r\n\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                            alt=\"integra\u00e7\u00e3o\">\r\n\r\n                                    <\/span>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"ikb-deliver-cols\">\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Widget no app<\/h4>\r\n\r\n                            <p>Ajuda contextual dentro do seu produto, para que o cliente nunca saia da tela.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Dentro do ticket<\/h4>\r\n\r\n                            <p>Agentes do Zendesk, Freshdesk e Zoho recebem o artigo certo na tela do ticket.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>No seu dom\u00ednio<\/h4>\r\n\r\n                            <p>Site com a sua marca em help.suaempresa.com, index\u00e1vel pelo Google.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Pronto para LLMs<\/h4>\r\n\r\n                            <p>O servidor MCP permite que assistentes de IA respondam com base no seu conte\u00fado de ajuda aprovado.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n\r\n\r\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">O que nossos clientes conquistaram <br class=\"d-none d-lg-block\">com o Document360\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">O Document360 nos ajudou a capacitar os clientes para encontrar o conhecimento de que precisam, em vez de restringir o acesso a ele. Mudou o jogo. Assim que publicamos um artigo sobre um problema espec\u00edfico, os tickets de suporte sobre esse problema caem de 20% a 30%.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Consultora de Experi\u00eancia do Cliente, Prerender<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/prerender-support-tickets-reduced-by-30percent\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Saiba mais<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fastmag-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">O Document360 oferece uma vis\u00e3o completa do que est\u00e1 acontecendo em todas as facetas do seu conte\u00fado.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Thibaut de robien<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">CEO da Fastmag<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a data-fancybox href=\"https:\/\/youtu.be\/QiZiF06LNb4\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Saiba mais<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Em compara\u00e7\u00e3o com as ferramentas anteriores, a SysAid est\u00e1 colhendo muitos ganhos de produtividade, pois o Document360 permite publicar artigos da base de conhecimento mais r\u00e1pido. As an\u00e1lises robustas do Document360 ajudam a SysAid a responder rapidamente ao feedback dos clientes, em linha com nossos valores centrados no cliente. <\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Gerente de Produto, SysAid<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/sysaid-created-interactive-documentation-site-for-customers\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Saiba mais<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\"\r\n\r\n                                                        style=\"height:35px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Antes, as liga\u00e7\u00f5es com clientes demoravam mais, porque at\u00e9 o b\u00e1sico precisava ser explicado e muitas vezes t\u00ednhamos que esperar na linha at\u00e9 eles testarem a nossa solu\u00e7\u00e3o e ela funcionar. O Document360 ajudou a aliviar a carga da nossa equipe de suporte, porque agora os clientes conseguem resolver os problemas sozinhos.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Michal Petr\u00e1k <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Gerente de Comunica\u00e7\u00e3o e Rela\u00e7\u00f5es P\u00fablicas, Comgate<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/comgate-hosts-user-guides-for-customer-self-service-to-set-up-the-payment-gateways\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Saiba mais<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n        <!-- 8. Closing CTA + FAQ -->\r\n\r\n        <section class=\"pb-80 pt-5\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                    <div class=\"col-lg-5\">\r\n\r\n                        <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                            <h2>Pare de responder <br class=\"d-none d-lg-block\"><span>o mesmo ticket duas vezes<\/span><\/h2>\r\n\r\n                            <p>Traga suas vinte perguntas mais repetidas e mostraremos como a deflex\u00e3o funciona com elas.<\/p>\r\n\r\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                                <!-- <a href=\"https:\/\/document360.com\/pt-br\/conheca\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Teste gr\u00e1tis<\/a> --> <a href=\"https:\/\/document360.com\/pt-br\/request-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Solicitar demo<\/a>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                        <h2 class=\"ikb-faq-head mb-4\">Perguntas e respostas<\/h2>\r\n\r\n\r\n\r\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                        Como o Document360 d\u00e1 suporte a bases de conhecimento externas?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Hospedagem em dom\u00ednio pr\u00f3prio, personaliza\u00e7\u00e3o do site com a sua marca, configura\u00e7\u00e3o de SEO para metat\u00edtulos, descri\u00e7\u00f5es e sitemaps, e busca com Eddy AI. Curtidas e descurtidas dos leitores e as an\u00e1lises ajudam as equipes a melhorar o conte\u00fado continuamente.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                        Como ele realmente reduz os tickets?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        O defletor de tickets sugere artigos relevantes quando o usu\u00e1rio est\u00e1 prestes a enviar uma solicita\u00e7\u00e3o de suporte, e a m\u00e9trica \u201cRespondido pela base de conhecimento\u201d acompanha quantas consultas foram resolvidas sem que um ticket fosse aberto.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                        Partes da base de conhecimento podem continuar privadas?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Sim. Com o acesso misto, parte do conte\u00fado fica p\u00fablica enquanto outras se\u00e7\u00f5es exigem login de leitor, para que voc\u00ea restrinja artigos premium ou contratuais a clientes autenticados.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                        H\u00e1 suporte a v\u00e1rios idiomas?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Sim. Cada artigo pode ter vers\u00f5es em v\u00e1rios idiomas, e os leitores alternam entre as vers\u00f5es dispon\u00edveis no site.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                        Os assistentes de IA v\u00e3o conseguir responder com base na nossa central de ajuda?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        O conte\u00fado p\u00fablico \u00e9 index\u00e1vel, e o servidor MCP do Document360 conecta sua base de conhecimento diretamente aos LLMs, para que os assistentes respondam com base no seu conte\u00fado aprovado, e n\u00e3o em suposi\u00e7\u00f5es.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\r\n\r\n                                        Base de conhecimento externa ou interna: de qual precisamos?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        A externa atende clientes e reduz o volume de contatos; a interna atende colaboradores e acelera a resolu\u00e7\u00e3o. A maioria das equipes usa as duas na mesma plataforma, com configura\u00e7\u00f5es de acesso diferentes e um fluxo de trabalho de cria\u00e7\u00e3o compartilhado.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n    <\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de conhecimento externa Deixe seus clientes encontrarem as respostas sozinhos Ofere\u00e7a aos &#8230;","protected":false},"author":66,"featured_media":24096,"parent":20435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34773","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de conhecimento externa de autoatendimento | Document360<\/title>\n<meta name=\"description\" content=\"Reduza tickets sem aumentar a equipe. 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