{"id":34772,"date":"2025-10-01T13:27:20","date_gmt":"2025-10-01T13:27:20","guid":{"rendered":"https:\/\/document360.com\/?page_id=34772"},"modified":"2026-10-01T09:10:19","modified_gmt":"2026-10-01T09:10:19","slug":"base-de-conhecimento-interno","status":"publish","type":"page","link":"https:\/\/document360.com\/pt-br\/solucoes\/base-de-conhecimento-interno\/","title":{"rendered":"Internal Knowledge Base"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n<div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n    <div class=\"container pt-5\">\r\n\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                    <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                            height=\"115\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__text\">Base de conhecimento interna<\/span>\r\n\r\n                <\/span>\r\n\r\n\r\n\r\n                <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                    Todas as respostas de que seus colaboradores precisam, sem perguntar a ningu\u00e9m\r\n\r\n                <\/h1>\r\n\r\n\r\n\r\n                <p class=\"text-large mb-4 me-lg-5 pe-lg-5\">\r\n\r\n                    Uma fonte \u00fanica e governada de pol\u00edticas, processos e know-how da empresa, com busca por IA que responde em segundos.\r\n\r\n                <\/p>\r\n\r\n\r\n\r\n                <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                    <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                        <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                            placeholder=\"Digite seu email\">\r\n\r\n                        <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Solicitar demo<\/button>\r\n\r\n                        <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                            <div id=\"exception_message_content\"><\/div>\r\n\r\n                            <div class=\"alert_close\">&times;<\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/form>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"col-lg-6\">\r\n\r\n                <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.webp?ver=1\"\r\n\r\n                        type=\"image\/webp\">\r\n\r\n                    <img decoding=\"async\"\r\n\r\n                        src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.svg?ver=1\"\r\n\r\n                        alt=\"Base de conhecimento interna\">\r\n\r\n                <\/picture>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <h5>A escolha de milhares de empresas em mais de 150 pa\u00edses<\/h5>\r\n\r\n        <div class=\"row\">\r\n\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n<div class=\"d360-shape_card py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center\">\r\n\r\n            <div class=\"col-lg-6 px-lg-5 mb-4 text-center\">\r\n\r\n                <h2>O conhecimento existe. O dif\u00edcil \u00e9 encontr\u00e1-lo.<\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"row  justify-content-center\">\r\n\r\n            <div class=\"col-lg-9\">\r\n\r\n                <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>01<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Os procedimentos ficam espalhados por drives compartilhados, PDFs e threads de email, e o mesmo processo acaba existindo em quatro lugares diferentes.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>02<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Alguns veteranos viram o mecanismo de busca humano, e o know-how deles vai embora a cada pedido de demiss\u00e3o.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>03<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Ningu\u00e9m \u00e9 dono da wiki, ent\u00e3o as p\u00e1ginas envelhecem em sil\u00eancio e os colaboradores deixam de confiar no que encontram.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- =============================================== 4. FEATURE CARDS\r\n\r\n     Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n     script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n     --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n     Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n<section class=\"pb-5\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80\">\r\n\r\n            <div class=\"col-lg-7 text-center px-lg-5\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                   Encontre todas as respostas sem depender dos colegas\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n            <!-- 4.1 Employee onboarding -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-1\">Onboarding de colaboradores<\/span>\r\n\r\n                            <h3>D\u00favidas do primeiro dia respondidas sem um colega de plant\u00e3o<\/h3>\r\n\r\n                            <h4>O desafio<\/h4>\r\n\r\n                            <p>Cada turma de novos contratados faz as mesmas cinquenta perguntas, e cada resposta custa a tarde de um colega s\u00eanior.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                <p>Um hub de onboarding estruturado, com ferramentas, pol\u00edticas e tutoriais que os novos contratados pesquisam sozinhos, reduzindo o tempo de adapta\u00e7\u00e3o e as perguntas repetidas.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.webp?ver=1\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.svg?ver=1\"\r\n\r\n                                    alt=\"Onboarding de colaboradores\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.2 HR policies & company docs -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-2\">Pol\u00edticas de RH e documentos da empresa<\/span>\r\n\r\n                            <h3>Uma \u00fanica vers\u00e3o atualizada de cada pol\u00edtica<\/h3>\r\n\r\n                            <h4>O desafio<\/h4>\r\n\r\n                            <p>PDFs de pol\u00edticas circulam por email, as pessoas seguem a pol\u00edtica de f\u00e9rias do ano passado e o RH responde \u00e0 mesma pergunta todo dia.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                <p>As pol\u00edticas viram artigos versionados com fluxos de trabalho de revis\u00e3o, ent\u00e3o a c\u00f3pia publicada est\u00e1 sempre atualizada e as vers\u00f5es substitu\u00eddas deixam de circular.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.svg\"\r\n\r\n                                    alt=\"Pol\u00edticas de RH e documentos da empresa\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.3 IT & engineering runbooks -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-3\">Runbooks de TI e engenharia<\/span>\r\n\r\n                            <h3>Conhecimento t\u00e1cito documentado antes que ele v\u00e1 embora<\/h3>\r\n\r\n                            <h4>O desafio<\/h4>\r\n\r\n                            <p>A solu\u00e7\u00e3o para o incidente das 2h da manh\u00e3 est\u00e1 na cabe\u00e7a de um \u00fanico engenheiro, e o plant\u00e3o s\u00f3 \u00e9 t\u00e3o bom quanto quem atende.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                <p>Runbooks com blocos de c\u00f3digo, diagramas Mermaid e \u00e1rvores de decis\u00e3o, pesquis\u00e1veis \u00e0s 2h da manh\u00e3 e exibidos no Slack ou no Teams durante o incidente.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    alt=\"Runbooks de TI e engenharia\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.4 AI answers at work (dark) -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-4\">Respostas por IA no trabalho<\/span>\r\n\r\n                            <h3>Pergunte em linguagem natural e receba a resposta com a fonte<\/h3>\r\n\r\n                            <h4>O desafio<\/h4>\r\n\r\n                            <p>Os colaboradores n\u00e3o sabem qual ferramenta guarda a resposta, ent\u00e3o a busca mais r\u00e1pida ainda \u00e9 chamar quem respondeu da \u00faltima vez.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                <p>O Eddy AI responde com base em conte\u00fado interno aprovado, cita o artigo de origem e respeita as permiss\u00f5es de cada leitor, no portal ou no Slack e no Teams.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    alt=\"Respostas por IA no trabalho\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.5 Security & access control -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-5\">Seguran\u00e7a e controle de acesso<\/span>\r\n\r\n                            <h3>Aberto a todos os colaboradores, n\u00e3o a todo mundo<\/h3>\r\n\r\n                            <h4>O desafio<\/h4>\r\n\r\n                            <p>Faixas salariais, runbooks de seguran\u00e7a e atas do conselho n\u00e3o podem ficar numa wiki em que qualquer pessoa l\u00ea todas as p\u00e1ginas.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Como o Document360 ajuda<\/h4>\r\n\r\n                                <p>Projetos privados protegidos por SSO, com fun\u00e7\u00f5es, grupos de leitores e restri\u00e7\u00f5es de IP que limitam cada categoria exatamente \u00e0s pessoas que devem v\u00ea-la.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    alt=\"Seguran\u00e7a e controle de acesso\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n<section class=\"py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n            <div class=\"col-lg-8 text-center\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                    Cada recurso, ligado a um<br> resultado de neg\u00f3cio\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Recurso<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Busca com Eddy AI<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Projetos privados e SSO<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Grupos de leitores e fun\u00e7\u00f5es<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Fluxos de trabalho personalizados<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Lembretes de revis\u00e3o<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Slack e Teams<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">An\u00e1lises Pro<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                <div class=\"ikb-cap-head\">Com o Document360<\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Responde \u00e0s perguntas dos colaboradores em linguagem natural e cita o artigo de origem<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Mant\u00e9m a base de conhecimento protegida por login, com SAML SSO e provisionamento<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Limita cada categoria \u00e0s equipes que devem v\u00ea-la<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Encaminha pol\u00edticas e processos para revisores designados antes da publica\u00e7\u00e3o<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Sinaliza artigos desatualizados ao respons\u00e1vel antes que os colaboradores os encontrem<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Entrega respostas da base de conhecimento nas ferramentas de chat que as equipes j\u00e1 usam<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Mostra buscas, buscas sem resultado e leituras para que as lacunas apare\u00e7am como dados<\/span><\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Resultado de neg\u00f3cio<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Minutos de volta a cada dia<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">O conhecimento interno continua interno<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Documentos sens\u00edveis sem uma segunda ferramenta<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Conte\u00fado confi\u00e1vel<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">O problema da wiki abandonada, resolvido<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Respostas onde as perguntas surgem<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Escreva o que as pessoas realmente precisam<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n<div class=\"ikb-dark mcp-dark\">\r\n\r\n\r\n\r\n    <!-- 6. Knowledge delivered where work happens -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"ikb-deliver\">\r\n\r\n                <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                    <div class=\"row align-items-center\">\r\n\r\n                        <div class=\"col-lg-6 pb-3\">\r\n\r\n                            <h2>Conhecimento entregue onde o trabalho acontece<\/h2>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <p>Faixas salariais, runbooks de seguran\u00e7a e atas do conselho n\u00e3o podem ficar numa wiki em que qualquer pessoa l\u00ea todas as p\u00e1ginas.<\/p>\r\n\r\n                            <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Ver as integra\u00e7\u00f5es<\/a>\r\n\r\n                                <span class=\"ikb-avatars\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                        alt=\"integra\u00e7\u00e3o\">\r\n\r\n                                <\/span>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-deliver-cols\">\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>No Slack e no Teams<\/h4>\r\n\r\n                        <p>Os colaboradores perguntam no chat e recebem a resposta com a fonte, sem trocar de ferramenta.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Protegido pelo seu SSO<\/h4>\r\n\r\n                        <p>Login SAML e provisionamento SCIM pelo seu provedor de identidade.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>No helpdesk<\/h4>\r\n\r\n                        <p>As centrais internas de TI e RH veem o artigo certo dentro da tela do ticket.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Pronto para LLMs<\/h4>\r\n\r\n                        <p>O servidor MCP conecta o conhecimento interno aos assistentes de IA que suas equipes usam.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">O que nossos clientes <br class=\"d-lg-block d-none\">conquistaram com o Document360\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/boise-cascade-logo.png\"\r\n\r\n                                                        style=\"height:40px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">O Document360 nos permite ter uma base de conhecimento interna r\u00e1pida, eficiente e atualizada para os nossos agentes.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Christopher M <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Supervisor de Suporte T\u00e9cnico, Boise Cascade<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/soothe-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">O Document360 est\u00e1 contribuindo para a educa\u00e7\u00e3o n\u00e3o s\u00f3 dos nossos usu\u00e1rios, mas tamb\u00e9m da equipe de suporte ao cliente! Nossa equipe de suporte consulta a base de conhecimento com facilidade durante os atendimentos, o que tamb\u00e9m ajuda a reduzir o tempo de atendimento.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Natasha G<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Gerente de Experi\u00eancia do Cliente, Soothe\r\n\r\n                                                        <\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fetch-logo.svg\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Todos os agentes da nossa central de atendimento agora encontram as respostas sozinhos e adoram o produto. \u00c9 uma base de conhecimento simples, sem todos os extras (ao contr\u00e1rio do Zendesk), por um bom pre\u00e7o.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Heather J <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Fetchpet<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- 8. Closing CTA + FAQ -->\r\n\r\n    <section class=\"pb-80 pt-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                <div class=\"col-lg-5\">\r\n\r\n                    <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                        <h2>D\u00ea \u00e0 sua equipe<br><span>um s\u00f3 lugar para consultar<\/span><\/h2>\r\n\r\n                        <p>Faixas salariais, runbooks de seguran\u00e7a e atas do conselho n\u00e3o podem ficar numa wiki em que qualquer pessoa l\u00ea todas as p\u00e1ginas.<\/p>\r\n\r\n                        <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                            <!-- <a href=\"https:\/\/document360.com\/pt-br\/conheca\/\" class=\"btn btn-white border-0 rounded-pill text-nowrap\">Teste gr\u00e1tis<\/a> --> <a href=\"https:\/\/document360.com\/pt-br\/request-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Solicitar demo<\/a>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                    <h2 class=\"ikb-faq-head mb-4\">Perguntas e respostas<\/h2>\r\n\r\n\r\n\r\n                    <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                    Os colaboradores podem obter respostas por IA a partir do conte\u00fado interno?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Sim. O Eddy AI responde a perguntas em linguagem natural com base em conte\u00fado interno aprovado, cita o artigo de origem e respeita as permiss\u00f5es de cada leitor, no portal ou no Slack e no Teams.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                    Como o conte\u00fado interno se mant\u00e9m preciso ao longo do tempo?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Os lembretes de revis\u00e3o sinalizam artigos desatualizados ao respons\u00e1vel antes que os colaboradores os encontrem, e os fluxos de trabalho encaminham cada altera\u00e7\u00e3o para revisores designados antes da publica\u00e7\u00e3o.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                    Funciona dentro do Slack e do Microsoft Teams?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Sim. Os colaboradores perguntam no chat e recebem a resposta com a fonte, sem trocar de ferramenta, com as mesmas permiss\u00f5es aplicadas no portal.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                    Podemos migrar nossa wiki ou drive compartilhado atual?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Sim. O conte\u00fado pode ser importado das wikis, drives compartilhados e formatos de documento mais comuns, e a equipe de migra\u00e7\u00e3o ajuda a mapear categorias e permiss\u00f5es antes da entrada em produ\u00e7\u00e3o.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                    Base de conhecimento interna ou externa: de qual precisamos?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    A maioria das equipes usa as duas no mesmo workspace: um projeto privado protegido por SSO para pol\u00edticas internas e runbooks, e um site p\u00fablico para a documenta\u00e7\u00e3o voltada ao cliente.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de conhecimento interna Todas as respostas de que seus colaboradores precisam, sem &#8230;","protected":false},"author":66,"featured_media":24096,"parent":20435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34772","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de conhecimento interna para suporte | Document360<\/title>\n<meta name=\"description\" content=\"D\u00ea aos agentes respostas precisas e imediatas com uma base de conhecimento interna. 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