{"id":18297,"date":"2021-05-19T08:57:37","date_gmt":"2021-05-19T08:57:37","guid":{"rendered":"https:\/\/document360.com\/base-de-conhecimento-para-saas\/"},"modified":"2026-05-27T20:04:52","modified_gmt":"2026-05-27T20:04:52","slug":"base-de-conhecimento-para-saas","status":"publish","type":"page","link":"https:\/\/document360.com\/pt-br\/solucoes\/base-de-conhecimento-para-saas\/","title":{"rendered":"SaaS Knowledge Base"},"content":{"rendered":"<div class=\"d360-hero pt-80 position-relative overflow-x-hidden\">\r\n    <figure class=\"head-shape head-shape-1\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Degrad\u00ea\"\/>\r\n    <\/figure>\r\n    <figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Degrad\u00ea\"\/>\r\n    <\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex flex-column align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-9 mb-2 mb-lg-0 text-center\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Base de conhecimento SaaS<\/p>\r\n                <h1 class=\"h1_xxlarge mb-1\">SaaS base de conhecimento para todos os est\u00e1gios da jornada do cliente<\/h1>\r\n            <\/div>\r\n            <div class=\"col-lg-7 text-center\">\r\n                <p class=\"px-lg-5 mb-4\">Transforme a documenta\u00e7\u00e3o do SaaS em respostas instant\u00e2neas entregues com precis\u00e3o de IA que sintam t\u00e3o intuitiva quanto uma conversa com o ChatGPT.<\/p>\r\n                <div class=\"d-flex ps-lg-5 align-items-center justify-content-center\">\r\n                    <a href=\"https:\/\/document360.com\/pt-br\/conheca\/\" class=\"btn btn-secondary text-nowrap\">Conhe\u00e7a!<\/a>\r\n                    <a href=\"https:\/\/document360.com\/pt-br\/solicitacao-demonstracao\/\" class=\"btn btn-white\">Solicitar demo<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"container px-lg-0 pt-80\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-10 text-center\">\r\n                <picture class=\"shadow-secondary-color border-radius-sm overflow-hidden\">\r\n                  <source class=\"w-100\" srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/img-hero-sass.webp?ver=2\" type=\"image\/webp\">\r\n                  <img decoding=\"async\" class=\"w-100\" alt=\"Base de Conhecimento\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/img-hero-sass.svg?ver=2\"\/>\r\n              <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by py-5\">\r\n    <div class=\"container position-relative z-index-10\">\r\n        <p class=\"text-large\">Confi\u00e1vel por empresas SaaS globalmente <\/p>\r\n        <div class=\"row\">\r\n            <ul>\r\n                <li>\r\n                    <img decoding=\"async\" alt=\"Panaya\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\"\/>\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 36px\" alt=\"Interior\" src=\"\/wp-content\/themes\/document360\/images\/customers\/insider-logo-color.png?ver=2\"\/>\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" alt=\"Qual corre\u00e7\u00e3o\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\"\/>\r\n                <\/li>\r\n                <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/netflix-logo-color.png\" alt=\"Netflix\"\/><\/li>\r\n                <li>\r\n                    <img decoding=\"async\" alt=\"ctera\" src=\"\/wp-content\/themes\/document360\/images\/customers\/ctera-color-logo.png\"\/>\r\n                <\/li>\r\n              <li><img decoding=\"async\" style=\"max-height: 18px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/vmware-logo-color.png\" alt=\"vmware\"\/><\/li>\r\n\r\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-stacking py-5\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-4\">\r\n                <h2 class=\"sticky-top\">Documenta\u00e7\u00e3o SaaS que est\u00e1 alinhada com o seu requisito exclusivo de empresa<\/h2>\r\n            <\/div>\r\n            <div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n                <div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5\">Base de Conhecimento<\/h3>\r\n                                <p class=\"pe-lg-4\">Construir uma base de conhecimento n\u00e3o \u00e9 apenas sobre o conte\u00fado; \u00e9 sobre o impacto. O Document360 ajuda as empresas SaaS a desviar as consultas de suporte atrav\u00e9s de auto-servi\u00e7o intuitivo e aprimorado pela AI.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                    <li>Reduzir os tickets de suporte em 20-30%<\/li>\r\n                                    <li>Desvio de at\u00e9 70% de bilhetes<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-base.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-base.svg?ver=2\" alt=\"Base de Conhecimento\"\/>\r\n                                <\/source><\/picture>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3>Documenta\u00e7\u00e3o do software <\/h3>\r\n                                <p class=\"pe-lg-4\">Colabora\u00e7\u00e3o sem estrangulamentos. Documenta\u00e7\u00e3o que evolui em tempo real, em sincronia com cada atualiza\u00e7\u00e3o do produto.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                    <li>20-30% menos tickets de suporte<\/li>\r\n                                    <li>Conte\u00fado que se escala ao lado de seu produto<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-software-documentation.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-software-documentation.svg?ver=3\" alt=\"Documenta\u00e7\u00e3o do software\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">Manual do usu\u00e1rio<\/h3>\r\n                                <p class=\"pe-lg-4\">Amplie os usu\u00e1rios atrav\u00e9s de orienta\u00e7\u00f5es intuitivas e conscientes do contexto que tornam o seu produto extensivo.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                    <li>Integra\u00e7\u00e3o mais r\u00e1pida e suave<\/li>\r\n                                    <li>Adop\u00e7\u00e3o de usu\u00e1rio melhorada<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-user-manual.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-user-manual.svg?ver=2\" alt=\"Manual do usu\u00e1rio\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">SOP <\/h3>\r\n                                <p class=\"pe-lg-4\">Fa\u00e7a o SOPs f\u00e1cil de criar, atualizar e compartilhar entre as equipes, garantindo o alinhamento em cada est\u00e1gio de crescimento.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                    <li>Menos erros operacionais<\/li>\r\n                                    <li>Melhor alinhamento de equipe<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-sop.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-sop.svg?ver=2\" alt=\"SOP\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"d360-card border-0 feature-block-5 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">Documenta\u00e7\u00e3o da API <\/h3>\r\n                                <p class=\"pe-lg-4\">Documenta\u00e7\u00e3o interativa de desenvolvimento pela primeira vez que acelera integra\u00e7\u00f5es e aprofunda a confian\u00e7a de parceiros.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                    <li>Ciclos de integra\u00e7\u00e3o mais r\u00e1pidos<\/li>\r\n                                    <li>Menos pedidos de suporte ao desenvolvedor<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-api-documentation.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-api-documentation.svg?ver=2\" alt=\"Documenta\u00e7\u00e3o da API\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<!-- D360 horizontal slider -->\r\n<div id=\"hz-feature-bg\" class=\"feature-section-wrapper mt-80\">\r\n    <!-- The sticky header for our section -->\r\n    <div id=\"top-sticky-feature\" class=\"py-4\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-5 text-center\">\r\n                    <h2 class=\"pb-0\">Tudo o que voc\u00ea precisa para aprimorar sua documenta\u00e7\u00e3o SaaS<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- D360 horizontal slider-->\r\n    <div class=\"d360-feature-hz pb-80\">\r\n        <!-- This inner container is what will stick to the viewport -->\r\n        <div class=\"feature-sticky-content\">\r\n            <div class=\"d360-hz-feature container d-block d-lg-flex\">\r\n                <!-- Panel 1 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\" id=\"section-public\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-generated-faqs.webp\" type=\"image\/webp\"\/>\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-generated-faqs.svg\" alt=\"FAQs Geradas por AR\"\/>\r\n                            <\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>FAQs Geradas por AR<\/h3>\r\n                                <p>Perguntas repetidas respondidas instantaneamente, liberando equipes de suporte para intera\u00e7\u00f5es de valor superior.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Panel 2 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\" id=\"section-private\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-interactive-decision-trees.webp?ver=2\" type=\"image\/webp\">\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-interactive-decision-trees.svg?ver=2\" alt=\"\u00c1rvore de Decis\u00f5es Interativa\"\/>\r\n                            <\/source><\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>\u00c1rvores de decis\u00e3o interativas<\/h3>\r\n                                <p>Substitua FAQs est\u00e1ticas por guias interativos passo a passo para garantir que os clientes sigam um caminho de resolu\u00e7\u00e3o personalizado. <\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Panel 3 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\" id=\"section-mixed\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                              <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-powered-search.webp?ver=2\" type=\"image\/webp\">\r\n                              <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-powered-search.svg?ver=2\" alt=\"Pesquisa de AI-Powered\"\/>\r\n                          <\/source><\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>Pesquisa de AI-Powered<\/h3>\r\n                                <p>Equipe seus clientes e equipes com uma busca no estilo ChatGPT que se sinta conversal.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Panel 4 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\" id=\"section-mixed\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                              <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-analytics.webp?ver=2\" type=\"image\/webp\">\r\n                              <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-analytics.svg?ver=2\" alt=\"An\u00e1lise do conhecimento\"\/>\r\n                          <\/source><\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>An\u00e1lise do conhecimento<\/h3>\r\n                                <p>Insights de acesso para identificar lacunas, otimizar artigos de baixo desempenho e melhorar continuamente o ROI auto-servi\u00e7o.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Empty Panel for spacing -->\r\n                <div class=\"d360-hz-feature_block d-none d-lg-flex align-items-center\" id=\"section-empty\"\/>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<\/div>\r\n<!-- D360 horizontal slider -->\r\n\r\n<!-- <div class=\"feature-testimonial position-relative py-80\">\r\n  <div class=\"shape-new-1\"><img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/shape-gradient.svg\"><\/div>\r\n  <div class=\"container\">\r\n      <div class=\"row justify-content-center align-items-center\">\r\n          <div class=\"col-md-9 text-center\">\r\n              <div class=\"c-logo mb-5\">\r\n                  <img decoding=\"async\" alt=\"Zumen\" src=\"https:\/\/d360v2staging.wpengine.com\/wp-content\/themes\/document360\/images\/customers\/zumen-grey.svg\">\r\n              <\/div>\r\n              <p class=\"pb-3 px-lg-5 mx-lg-5\"><em>\u201cDocument360\u2019s KB widget is available on every page of our\r\n                      application. The widget provides documentation relevant to the page the customer is viewing,\r\n                      making it seamless experience to get contextual help.\u201d<\/em><\/p>\r\n              <p class=\"text-xs text-grey pb-0\">Mary Shalin | Senior Technical Writer<\/p>\r\n          <\/div>\r\n      <\/div>\r\n  <\/div>\r\n<\/div> -->\r\n\r\n<div class=\"d360-role py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 mb-5\">\r\n                <h2>Constru\u00eddo para cada <br class=\"d-none d-lg-block\"\/>fun\u00e7\u00e3o que forma SaaS <\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-between align-items-center\">\r\n            <div class=\"col-lg-6 pe-lg-5 mb-5 mb-lg-0\">\r\n                <div class=\"accordion-wrapper\">\r\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlushExample\">\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFour\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseFour\" aria-expanded=\"true\" aria-controls=\"flush-collapseFour\">Para Escritores T\u00e9cnicos<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFour\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-headingFour\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>Reduza o retrabalho com o controle de vers\u00e3o e colabora\u00e7\u00e3o em tempo real<\/li>\r\n                                        <li>Recortar tempos de ativa\u00e7\u00e3o da documenta\u00e7\u00e3o em 50%<\/li>\r\n                                        <li>Publicar estruturada, documenta\u00e7\u00e3o pronta para SEO sem esfor\u00e7o<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingTwo\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseTwo\" aria-expanded=\"false\" aria-controls=\"flush-collapseTwo\">Para equipes de atendimento ao cliente<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingTwo\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>Desvie 40-60% dos bilhetes repetitivos com auto-servi\u00e7o<\/li>\r\n                                        <li>Acessar conhecimento interno instant\u00e2neo com wikis privados<\/li>\r\n                                        <li>Reduzir o tempo de treinamento do agente em 45%<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingOne\">\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseOne\" aria-expanded=\"false\" aria-controls=\"flush-collapseOne\">Para Gerentes de Produtos<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseOne\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingOne\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>Minimizar confus\u00e3o p\u00f3s-lan\u00e7amento e espinhos de ticket<\/li>\r\n                                        <li>Validar a ado\u00e7\u00e3o de recursos com an\u00e1lise de conhecimento<\/li>\r\n                                        <li>Melhore os la\u00e7os de feedback do cliente com conte\u00fado estruturado<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingThree\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseThree\" aria-expanded=\"false\" aria-controls=\"flush-collapseThree\">Para desenvolvedores<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingThree\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>Documenta\u00e7\u00e3o da API interativa e inteligente<\/li>\r\n                                        <li>Cortar consultas de suporte \u00e0 integra\u00e7\u00e3o por quase metade<\/li>\r\n                                        <li>Gaste menos tempo explicando e mais programa\u00e7\u00e3o de tempo<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFive\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseFive\" aria-expanded=\"false\" aria-controls=\"flush-collapseFive\">Para Gerentes de Sucesso do Cliente<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFive\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingFive\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>Monitore o compromisso da base de conhecimento para antecipar os riscos da igreja<\/li>\r\n                                        <li>Fortale\u00e7a os clientes com conte\u00fado que impulsiona a ado\u00e7\u00e3o de recursos<\/li>\r\n                                        <li>Reduzir fric\u00e7\u00e3o de integra\u00e7\u00e3o com guias intuitivos e pesquis\u00e1veis<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <figure class=\"mb-0\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.webp?ver=2\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.svg?ver=2\"\/>\r\n                <\/source><\/figure>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"bg-gradient-center\">\r\n    <!-- Testimonials -->\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row mb-5\">\r\n                <div class=\"col-lg-12 text-center\">\r\n                    <h2>Nossos clientes dizem melhor\r\n                    <\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-aspire.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/aspire-logo-color.png\" style=\"height:35px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">O Document360 est\u00e1 ajudando a usar para o passado\r\n tr\u00eas anos de tantas maneiras como criar e compartilhar t\u00e9cnicas eficazes\r\n documenta\u00e7\u00e3o, comunicando todas as vers\u00f5es de seus recursos de forma organizada.\r\n                                                <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Kendal Walton <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Coordena\u00e7\u00e3o &amp; Gerente de Documenta\u00e7\u00e3o, Aspire<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"\/casse-study\/aspire-experience-com-document360-documentation-tool-for-saas-empresas\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Ler estudo de caso<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/network-ninja-color-logo.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">A ado\u00e7\u00e3o do Document360 nos permitiu lidar com o documento\r\n clientes com maiores problemas melhor porque e-mails e ingressos b\u00e1sicos\r\n As perguntas quase deixaram de entrar. perguntas b\u00e1sicas como &#8220;como fa\u00e7o para logar?&#8221;\r\n ou &#8220;Como posso redefinir minha senha&#8221; diminuiu. <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Alison Bovaird <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Especialista em documenta\u00e7\u00e3o e treinador, Network Ninja\r\n                                                        <\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"\/casse-study\/network-ninja-integrted-kb-assistant-to-improve-customer-experience\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Ler estudo de caso<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sophi.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sophi-color-logo.png\" style=\"height:35px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">O documento 360 nos ajudou a alcan\u00e7ar muito\r\n efici\u00eancia operacional simplesmente porque as pessoas sabem onde encontrar espec\u00edfico\r\n informa\u00e7\u00e3o ou documento. Melhorou tamb\u00e9m o sucesso de nosso cliente porque\r\n os clientes o acham mais f\u00e1cil e ficam mais impressionados quando \u00e9 apresentado em um\r\n maneira estruturada.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Viajar J <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Gerente de Gest\u00e3o de Produto, Sophi<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"\/casse-study\/sophi-improves-cliente-success-with-documentation\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Ler estudo de caso<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-between mb-5\">\r\n                <div class=\"col-lg-5\">\r\n                    <h2 class=\"pb-0\">Melhor escolha na G2, Capterra e al\u00e9m&#8230;<\/h2>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                        <span>Classifica\u00e7\u00e3o 4.7<\/span>\r\n                        <div class=\"text-end\">\r\n                            <div class=\"d-flex mb-3\">\r\n                                <!-- 4.5 Stars SVG -->\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-half\"\/>\r\n                                <\/svg>\r\n                            <\/div>\r\n                            <p class=\"pb-0 text-grey\">&gt;3000 avalia\u00e7\u00f5es<\/p>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                                <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                    <path fill=\"#ffc107\"\r\n                                        d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\">\r\n                                    <\/path>\r\n                                <\/symbol>\r\n                                <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                    <path fill=\"#ffc107\"\r\n                                        d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\">\r\n                                    <\/path>\r\n                                <\/symbol>\r\n                            <\/svg>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-rating-info-tile\">\r\n                        <ul>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.g2.com\/products\/document360\/reviews\/pt-br\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.trustradius.com\/products\/document360\/reviews\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>9.4<\/strong> \/ 10<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-profile\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/crozdesk.com\/softwares\/document360\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.9<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n            <figure class=\"head-shape head-shape-2\">\r\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Degrad\u00ea\"\/>\r\n            <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-6 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Reduza a igreja de cliente com a documenta\u00e7\u00e3o inteligente<\/h2>\r\n                    <a href=\"https:\/\/document360.com\/pt-br\/solicitacao-demonstracao\/\" class=\"btn btn-white\">Solicitar demo<\/a>\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                        <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Reduza a igreja de cliente com a documenta\u00e7\u00e3o inteligente\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de conhecimento SaaS Transforme a documenta\u00e7\u00e3o do SaaS em respostas instant\u00e2neas entregues 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