{"id":34932,"date":"2025-10-01T13:27:18","date_gmt":"2025-10-01T13:27:18","guid":{"rendered":"https:\/\/document360.com\/?page_id=34932"},"modified":"2026-10-01T09:09:00","modified_gmt":"2026-10-01T09:09:00","slug":"base-de-connaissances-externe","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/base-de-connaissances-externe\/","title":{"rendered":"Base de connaissances externe"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n    <div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n        <div class=\"container pt-5\">\r\n\r\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                                height=\"115\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__text\">Base de connaissances externe<\/span>\r\n\r\n                    <\/span>\r\n\r\n\r\n\r\n                    <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                        Laissez vos clients trouver<br> les r\u00e9ponses eux-m\u00eames\r\n\r\n                    <\/h1>\r\n\r\n\r\n\r\n                    <p class=\"text-large mb-4 pe-lg-5\">\r\n\r\n                        Offrez \u00e0 vos clients un centre d\u2019aide qui r\u00e9pond aux questions avant m\u00eame la cr\u00e9ation d\u2019un ticket, avec des r\u00e9ponses directes, un chatbot fiable et des r\u00e9sum\u00e9s d\u2019articles qui ram\u00e8nent le temps de lecture de quelques minutes \u00e0 quelques secondes.\r\n\r\n                    <\/p>\r\n\r\n\r\n\r\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                                placeholder=\"Entrez votre adresse e-mail\">\r\n\r\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">R\u00e9servez une d\u00e9mo<\/button>\r\n\r\n                            <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                                <div id=\"exception_message_content\"><\/div>\r\n\r\n                                <div class=\"alert_close\">&times;<\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/form>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-6\">\r\n\r\n                    <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.webp?ver=1\"\r\n\r\n                            type=\"image\/webp\">\r\n\r\n                        <img decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.svg?ver=1\"\r\n\r\n                            alt=\"Base de connaissances externe\">\r\n\r\n                    <\/picture>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <h5>Des milliers d\u2019entreprises nous font confiance dans plus de 150 pays<\/h5>\r\n\r\n            <div class=\"row\">\r\n\r\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n    <div class=\"d360-shape_card py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-7 mb-4 text-center\">\r\n\r\n                    <h2>Pourquoi votre \u00e9quipe support croule toujours sous les tickets<\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row  justify-content-center\">\r\n\r\n                <div class=\"col-lg-9\">\r\n\r\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>01<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Jusqu\u2019\u00e0 60 % des tickets sont des questions pratiques r\u00e9p\u00e9titives. Le savoir existe, mais il se trouve dans les tickets plut\u00f4t que dans un document.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>02<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Les clients ne trouvent pas de r\u00e9ponses en ligne : le formulaire de contact devient la voie la plus simple.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>03<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Des articles manquants ou obsol\u00e8tes transforment des questions simples en escalades. Le self-service recule alors m\u00eame que le contenu augmente.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- =============================================== 4. FEATURE CARDS\r\n\r\n         Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n         script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n    <section class=\"pb-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Aidez vos clients \u00e0 trouver leurs r\u00e9ponses. <br> \u00c9vitez davantage de tickets.\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n                <!-- 4.1 Customer self-service -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-1\">Self-service client<\/span>\r\n\r\n                                <h3>Vos clients trouvent la solution eux-m\u00eames, m\u00eame \u00e0 2 h du matin<\/h3>\r\n\r\n                                <h4>Le d\u00e9fi<\/h4>\r\n\r\n                                <p>Les agents r\u00e9p\u00e8tent chaque jour la m\u00eame explication, et chaque r\u00e9ponse devient caduque d\u00e8s son envoi.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                    <p>Un centre d\u2019aide \u00e0 votre image, sur votre propre domaine, organis\u00e9 en th\u00e8mes clairs : une r\u00e9ponse r\u00e9dig\u00e9e une fois sert 24 h\/24.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.webp?ver=1\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.svg?ver=1\"\r\n\r\n                                        alt=\"Self-service client\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.2 Ticket deflection -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-2\">R\u00e9duction des tickets<\/span>\r\n\r\n                                <h3>Interceptez le ticket avant son envoi<\/h3>\r\n\r\n                                <h4>Le d\u00e9fi<\/h4>\r\n\r\n                                <p>Le formulaire de contact est \u00e0 un clic de chaque page, et personne ne peut prouver ce que le centre d\u2019aide fait r\u00e9ellement \u00e9conomiser.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                    <p>Le d\u00e9flecteur de tickets propose des articles pertinents d\u00e8s qu\u2019une demande est saisie, et les analyses mesurent combien de requ\u00eates ne sont jamais devenues des tickets.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.svg\"\r\n\r\n                                        alt=\"R\u00e9duction des tickets\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.3 Global & multilingual customers -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-3\">Clients internationaux et multilingues<\/span>\r\n\r\n                                <h3>R\u00e9pondez dans la langue du client<\/h3>\r\n\r\n                                <h4>Le d\u00e9fi<\/h4>\r\n\r\n                                <p>Un centre d\u2019aide uniquement en anglais envoie tous les clients non anglophones directement dans la file d\u2019attente du support.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                    <p>La localisation int\u00e9gr\u00e9e dote chaque article de versions linguistiques interchangeables et r\u00e9duit le volume de tickets mondial sans support r\u00e9gional.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        alt=\"Clients internationaux et multilingues\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.4 AI answers for customers (dark) -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-4\">Des r\u00e9ponses IA pour vos clients<\/span>\r\n\r\n                                <h3>R\u00e9solvez la question d\u00e8s la barre de recherche<\/h3>\r\n\r\n                                <h4>Le d\u00e9fi<\/h4>\r\n\r\n                                <p>La recherche par mots-cl\u00e9s renvoie quarante articles vaguement li\u00e9s : les clients abandonnent et ouvrent un ticket.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>L\u2019avantage Document360<\/h4>\r\n\r\n                                    <p>Eddy AI fournit une r\u00e9ponse directe et sourc\u00e9e \u00e0 partir de toute la base de connaissances, et cr\u00e9e un ticket avec la conversation lorsqu\u2019un humain doit intervenir.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        alt=\"Des r\u00e9ponses IA pour vos clients\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.5 Search & AI discoverability -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-5\">Visibilit\u00e9 dans la recherche et l\u2019IA<\/span>\r\n\r\n                                <h3>Trouv\u00e9 sur Google, cit\u00e9 par les assistants IA<\/h3>\r\n\r\n                                <h4>Le d\u00e9fi<\/h4>\r\n\r\n                                <p>La plupart des clients font une recherche avant de visiter votre site. Si l\u2019article d\u2019aide n\u2019appara\u00eet pas, c\u2019est le ticket qui arrive.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                    <p>R\u00e9glages SEO, m\u00e9tadonn\u00e9es r\u00e9dig\u00e9es par l\u2019IA et sitemaps rendent le contenu d\u2019aide indexable, et le serveur MCP permet aux assistants IA d\u2019y puiser leurs r\u00e9ponses.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        alt=\"Visibilit\u00e9 dans la recherche et l\u2019IA\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Chaque fonctionnalit\u00e9 li\u00e9e \u00e0 un<br> r\u00e9sultat m\u00e9tier\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Fonctionnalit\u00e9<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Recherche Eddy AI<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">D\u00e9flecteur de tickets support<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Gestionnaire de cat\u00e9gories<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Prise en charge multilingue<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Analyses Pro et feedback<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Personnalisation SEO et MCP<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Acc\u00e8s mixte et groupes de lecteurs<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                    <div class=\"ikb-cap-head\">Avec Document360<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>R\u00e9pond \u00e0 la question d\u00e8s la barre de recherche et cite l\u2019article utilis\u00e9<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Sugg\u00e8re des articles pertinents pendant la saisie d\u2019une demande de support<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Organise le contenu d\u2019aide en th\u00e8mes que les clients parcourent vraiment<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Affiche chaque article dans la langue du lecteur<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Affiche recherches, recherches infructueuses, lectures et votes positifs ou n\u00e9gatifs<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Rend le contenu d\u2019aide indexable par les moteurs de recherche et lisible par les LLM<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Laisse certaines sections publiques et en r\u00e9serve d\u2019autres aux lecteurs connect\u00e9s<\/span><\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">R\u00e9sultat m\u00e9tier<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">R\u00e9solution sans agent<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Baisse mesurable des tickets<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Moins de d\u00e9pendance au support<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Port\u00e9e mondiale, sans support r\u00e9gional<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Des lacunes combl\u00e9es, preuves \u00e0 l\u2019appui<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Trouv\u00e9 avant la page de contact<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Un seul site, tous les publics<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n    <div class=\"ikb-dark mcp-dark\">\r\n\r\n        <!-- 6. Help delivered where customers already are -->\r\n\r\n        <section class=\"py-80\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"ikb-deliver\">\r\n\r\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                        <div class=\"row align-items-center\">\r\n\r\n                            <div class=\"col-lg-6 pb-3\">\r\n\r\n                                <h2>De l\u2019aide l\u00e0 o\u00f9 se trouvent d\u00e9j\u00e0 vos clients<\/h2>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"col-lg-6\">\r\n\r\n                                <p>Un centre d\u2019aide n\u2019\u00e9vite des tickets que si les clients le trouvent avant votre formulaire de contact. Les r\u00e9ponses apparaissent dans l\u2019application, dans le helpdesk et dans les r\u00e9sultats de recherche, et chaque requ\u00eate devient une donn\u00e9e exploitable.<\/p>\r\n\r\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Voir les int\u00e9grations<\/a>\r\n\r\n                                    <span class=\"ikb-avatars\">\r\n\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                            alt=\"int\u00e9gration\">\r\n\r\n                                    <\/span>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"ikb-deliver-cols\">\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Widget int\u00e9gr\u00e9 \u00e0 l\u2019application<\/h4>\r\n\r\n                            <p>Une aide contextuelle dans votre produit : vos clients ne quittent jamais l\u2019\u00e9cran.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Dans le ticket<\/h4>\r\n\r\n                            <p>Les agents Zendesk, Freshdesk et Zoho obtiennent le bon article dans la vue du ticket.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Sur votre domaine<\/h4>\r\n\r\n                            <p>Un site personnalis\u00e9 \u00e0 votre image sur help.votreentreprise.com, indexable par Google.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Pr\u00eat pour les LLM<\/h4>\r\n\r\n                            <p>Le serveur MCP permet aux assistants IA de r\u00e9pondre \u00e0 partir de votre contenu d\u2019aide approuv\u00e9.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n\r\n\r\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">Ce que nos clients ont accompli <br class=\"d-none d-lg-block\">avec Document360\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 nous a aid\u00e9s \u00e0 permettre \u00e0 nos clients de trouver les informations dont ils ont besoin, au lieu de les garder pour nous. Cela change compl\u00e8tement la donne. D\u00e8s que nous publions un article sur un probl\u00e8me pr\u00e9cis, les tickets de support li\u00e9s \u00e0 ce probl\u00e8me baissent de 20 \u00e0 30 %.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Consultante en exp\u00e9rience client, Prerender<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/prerender\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fastmag-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 vous offre une vue compl\u00e8te de tout ce qui se passe, sous tous les angles de votre contenu.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Thibaut de robien<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">PDG de Fastmag<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a data-fancybox href=\"https:\/\/youtu.be\/QiZiF06LNb4\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Par rapport \u00e0 ses outils pr\u00e9c\u00e9dents, SysAid r\u00e9alise d\u2019importants gains de productivit\u00e9, car Document360 lui permet de publier plus vite les articles de sa base de connaissances. Les analyses compl\u00e8tes de Document360 aident SysAid \u00e0 r\u00e9agir rapidement aux retours clients, en accord avec nos valeurs centr\u00e9es sur le client. <\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Chef de produit, SysAid<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/sysaid\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\"\r\n\r\n                                                        style=\"height:35px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Auparavant, les appels clients duraient plus longtemps, car il fallait leur expliquer jusqu\u2019aux bases, et nous devions souvent rester en ligne le temps qu\u2019ils testent notre solution et qu\u2019elle fonctionne. Document360 a all\u00e9g\u00e9 la charge de notre \u00e9quipe de support client, car nos clients peuvent d\u00e9sormais r\u00e9soudre eux-m\u00eames leurs probl\u00e8mes.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Michal Petr\u00e1k <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Responsable communication et relations presse, Comgate<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/comgate\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n        <!-- 8. Closing CTA + FAQ -->\r\n\r\n        <section class=\"pb-80 pt-5\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                    <div class=\"col-lg-5\">\r\n\r\n                        <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                            <h2>Ne r\u00e9pondez plus <br class=\"d-none d-lg-block\"><span>deux fois au m\u00eame ticket<\/span><\/h2>\r\n\r\n                            <p>Apportez vos vingt questions les plus fr\u00e9quentes : nous vous montrerons ce que donne la r\u00e9duction des tickets sur chacune d\u2019elles.<\/p>\r\n\r\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                                <!-- <a href=\"https:\/\/document360.com\/fr\/inscription\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Essai gratuit<\/a> --> <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">R\u00e9servez une d\u00e9mo<\/a>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                        <h2 class=\"ikb-faq-head mb-4\">Vos questions, nos r\u00e9ponses<\/h2>\r\n\r\n\r\n\r\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                        Comment Document360 prend-il en charge les bases de connaissances externes ?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        H\u00e9bergement sur domaine personnalis\u00e9, personnalisation du site \u00e0 votre image, configuration SEO des balises title, des meta descriptions et des sitemaps, et recherche propuls\u00e9e par Eddy AI. Les votes des lecteurs et les analyses aident les \u00e9quipes \u00e0 am\u00e9liorer leur contenu en continu.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                        Comment r\u00e9duit-il concr\u00e8tement les tickets ?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Le d\u00e9flecteur de tickets propose des articles pertinents lorsqu\u2019un utilisateur s\u2019appr\u00eate \u00e0 envoyer une demande de support, et l\u2019indicateur \u00ab R\u00e9solu par la base de connaissances \u00bb mesure combien de requ\u00eates ont \u00e9t\u00e9 r\u00e9solues sans cr\u00e9ation de ticket.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                        Certaines parties de la base de connaissances peuvent-elles rester priv\u00e9es ?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Oui. L\u2019acc\u00e8s mixte permet de laisser certains contenus publics tout en r\u00e9servant d\u2019autres sections aux lecteurs connect\u00e9s : vous pouvez ainsi limiter les articles premium ou contractuels aux clients authentifi\u00e9s.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                        Est-il multilingue ?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Oui. Chaque article peut exister en plusieurs langues, et les lecteurs passent d\u2019une version linguistique \u00e0 l\u2019autre directement sur le site.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                        Les assistants IA pourront-ils r\u00e9pondre \u00e0 partir de notre centre d\u2019aide ?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Le contenu public est indexable, et le serveur MCP de Document360 relie directement votre base de connaissances aux LLM : les assistants r\u00e9pondent \u00e0 partir de votre contenu approuv\u00e9 au lieu de deviner.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\r\n\r\n                                        Base de connaissances externe ou interne : laquelle choisir ?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        La base externe sert les clients et r\u00e9duit le volume entrant ; la base interne sert les collaborateurs et acc\u00e9l\u00e8re la r\u00e9solution. La plupart des \u00e9quipes utilisent les deux sur une m\u00eame plateforme, avec des param\u00e8tres d\u2019acc\u00e8s diff\u00e9rents et un workflow de r\u00e9daction partag\u00e9.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n    <\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de connaissances externe Laissez vos clients trouver les r\u00e9ponses eux-m\u00eames Offrez \u00e0 &#8230;","protected":false},"author":66,"featured_media":24094,"parent":22402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34932","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de connaissances externe en libre-service | Document360<\/title>\n<meta name=\"description\" content=\"R\u00e9duisez les tickets sans recruter. 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