{"id":34925,"date":"2025-10-01T13:27:20","date_gmt":"2025-10-01T13:27:20","guid":{"rendered":"https:\/\/document360.com\/?page_id=34925"},"modified":"2026-10-01T09:09:14","modified_gmt":"2026-10-01T09:09:14","slug":"base-de-connaissances-interne","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/base-de-connaissances-interne\/","title":{"rendered":"Base de connaissances interne"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n<div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n    <div class=\"container pt-5\">\r\n\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                    <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                            height=\"115\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__text\">Base de connaissances interne<\/span>\r\n\r\n                <\/span>\r\n\r\n\r\n\r\n                <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                    Toutes les r\u00e9ponses dont vos collaborateurs ont besoin, sans solliciter un coll\u00e8gue\r\n\r\n                <\/h1>\r\n\r\n\r\n\r\n                <p class=\"text-large mb-4 me-lg-5 pe-lg-5\">\r\n\r\n                    Une source de v\u00e9rit\u00e9 unique et ma\u00eetris\u00e9e pour les politiques, processus et savoir-faire de votre organisation, avec une recherche IA qui r\u00e9pond en quelques secondes.\r\n\r\n                <\/p>\r\n\r\n\r\n\r\n                <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                    <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                        <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                            placeholder=\"Entrez votre adresse e-mail\">\r\n\r\n                        <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">R\u00e9servez une d\u00e9mo<\/button>\r\n\r\n                        <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                            <div id=\"exception_message_content\"><\/div>\r\n\r\n                            <div class=\"alert_close\">&times;<\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/form>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"col-lg-6\">\r\n\r\n                <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.webp?ver=1\"\r\n\r\n                        type=\"image\/webp\">\r\n\r\n                    <img decoding=\"async\"\r\n\r\n                        src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.svg?ver=1\"\r\n\r\n                        alt=\"Base de connaissances interne\">\r\n\r\n                <\/picture>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <h5>Des milliers d\u2019entreprises nous font confiance dans plus de 150 pays<\/h5>\r\n\r\n        <div class=\"row\">\r\n\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n<div class=\"d360-shape_card py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center\">\r\n\r\n            <div class=\"col-lg-6 px-lg-5 mb-4 text-center\">\r\n\r\n                <h2>Le savoir existe. Le difficile, c\u2019est de le trouver.<\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"row  justify-content-center\">\r\n\r\n            <div class=\"col-lg-9\">\r\n\r\n                <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>01<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Les proc\u00e9dures sont \u00e9parpill\u00e9es entre disques partag\u00e9s, PDF et fils d\u2019e-mails : un m\u00eame processus existe \u00e0 quatre endroits diff\u00e9rents.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>02<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Quelques anciens deviennent le moteur de recherche humain, et leur savoir-faire s\u2019en va \u00e0 chaque d\u00e9mission.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>03<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Personne n\u2019est responsable du wiki : les pages vieillissent en silence et les collaborateurs ne font plus confiance \u00e0 ce qu\u2019ils trouvent.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- =============================================== 4. FEATURE CARDS\r\n\r\n     Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n     script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n     --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n     Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n<section class=\"pb-5\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80\">\r\n\r\n            <div class=\"col-lg-7 text-center px-lg-5\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                   Trouvez toutes les r\u00e9ponses sans d\u00e9pendre de vos coll\u00e8gues\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n            <!-- 4.1 Employee onboarding -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-1\">Int\u00e9gration des collaborateurs<\/span>\r\n\r\n                            <h3>Des r\u00e9ponses aux questions du premier jour, sans mobiliser un coll\u00e8gue<\/h3>\r\n\r\n                            <h4>Le d\u00e9fi<\/h4>\r\n\r\n                            <p>Chaque promotion de nouvelles recrues pose les m\u00eames cinquante questions, et chaque r\u00e9ponse co\u00fbte l\u2019apr\u00e8s-midi d\u2019un coll\u00e8gue exp\u00e9riment\u00e9.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                <p>Un espace d\u2019int\u00e9gration structur\u00e9 r\u00e9unissant outils, politiques et guides pratiques, que les nouvelles recrues consultent elles-m\u00eames : mont\u00e9e en comp\u00e9tence plus rapide et moins de questions r\u00e9p\u00e9t\u00e9es.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.webp?ver=1\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.svg?ver=1\"\r\n\r\n                                    alt=\"Int\u00e9gration des collaborateurs\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.2 HR policies & company docs -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-2\">Politiques RH et documents d\u2019entreprise<\/span>\r\n\r\n                            <h3>Une seule version \u00e0 jour de chaque politique<\/h3>\r\n\r\n                            <h4>Le d\u00e9fi<\/h4>\r\n\r\n                            <p>Les PDF de politiques circulent par e-mail : on applique la politique de cong\u00e9s de l\u2019an dernier, et les RH r\u00e9pondent chaque jour \u00e0 la m\u00eame question.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                <p>Les politiques deviennent des articles versionn\u00e9s soumis \u00e0 des workflows de r\u00e9vision : la version publi\u00e9e est toujours \u00e0 jour et les anciennes cessent de circuler.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.svg\"\r\n\r\n                                    alt=\"Politiques RH et documents d\u2019entreprise\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.3 IT & engineering runbooks -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-3\">Runbooks IT et ing\u00e9nierie<\/span>\r\n\r\n                            <h3>Le savoir tacite, consign\u00e9 avant qu\u2019il ne parte<\/h3>\r\n\r\n                            <h4>Le d\u00e9fi<\/h4>\r\n\r\n                            <p>La solution \u00e0 l\u2019incident de 2 h du matin n\u2019existe que dans la t\u00eate d\u2019un ing\u00e9nieur, et l\u2019astreinte ne vaut que ce que vaut la personne qui d\u00e9croche.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                <p>Des runbooks avec blocs de code, diagrammes Mermaid et arbres de d\u00e9cision, consultables \u00e0 2 h du matin et accessibles dans Slack ou Teams en plein incident.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    alt=\"Runbooks IT et ing\u00e9nierie\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.4 AI answers at work (dark) -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-4\">Des r\u00e9ponses IA au travail<\/span>\r\n\r\n                            <h3>Posez votre question en langage naturel, obtenez la r\u00e9ponse et sa source<\/h3>\r\n\r\n                            <h4>Le d\u00e9fi<\/h4>\r\n\r\n                            <p>Les collaborateurs ne savent pas quel outil contient la r\u00e9ponse : la recherche la plus rapide reste de relancer celui qui a r\u00e9pondu la derni\u00e8re fois.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                <p>Eddy AI r\u00e9pond \u00e0 partir du contenu interne approuv\u00e9, en citant l\u2019article source et en respectant les autorisations de chaque lecteur, sur le portail ou dans Slack et Teams.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    alt=\"Des r\u00e9ponses IA au travail\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.5 Security & access control -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-5\">S\u00e9curit\u00e9 et contr\u00f4le d\u2019acc\u00e8s<\/span>\r\n\r\n                            <h3>Ouvert \u00e0 chaque collaborateur, pas \u00e0 tout le monde<\/h3>\r\n\r\n                            <h4>Le d\u00e9fi<\/h4>\r\n\r\n                            <p>Grilles de r\u00e9mun\u00e9ration, runbooks de s\u00e9curit\u00e9 et notes du conseil d\u2019administration n\u2019ont pas leur place dans un wiki o\u00f9 chaque page est lisible par tous.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>Comment Document360 vous aide<\/h4>\r\n\r\n                                <p>Des projets priv\u00e9s derri\u00e8re le SSO, avec r\u00f4les, groupes de lecteurs et restrictions IP limitant chaque cat\u00e9gorie aux seules personnes concern\u00e9es.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    alt=\"S\u00e9curit\u00e9 et contr\u00f4le d\u2019acc\u00e8s\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n<section class=\"py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n            <div class=\"col-lg-8 text-center\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                    Chaque fonctionnalit\u00e9 li\u00e9e \u00e0 un<br> r\u00e9sultat m\u00e9tier\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Fonctionnalit\u00e9<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Recherche Eddy AI<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Projets priv\u00e9s et SSO<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Groupes de lecteurs et r\u00f4les<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">G\u00e9n\u00e9rateur de workflows personnalis\u00e9s<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Rappels de r\u00e9vision<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Slack et Teams<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Analyses Pro<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                <div class=\"ikb-cap-head\">Avec Document360<\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>R\u00e9pond aux questions des collaborateurs en langage naturel et cite l\u2019article source<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Prot\u00e8ge la base de connaissances par une connexion SAML SSO et le provisionnement<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Limite chaque cat\u00e9gorie aux \u00e9quipes autoris\u00e9es<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Soumet politiques et processus \u00e0 des r\u00e9viseurs d\u00e9sign\u00e9s avant publication<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Signale les articles obsol\u00e8tes \u00e0 leur responsable avant que les collaborateurs ne tombent dessus<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Fournit les r\u00e9ponses de la base de connaissances dans les outils de chat d\u00e9j\u00e0 utilis\u00e9s<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Affiche recherches, recherches infructueuses et lectures : les lacunes deviennent des donn\u00e9es<\/span><\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">R\u00e9sultat m\u00e9tier<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Des minutes gagn\u00e9es chaque jour<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Le savoir interne reste interne<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Des documents sensibles sans second outil<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Un contenu digne de confiance<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Fini le wiki \u00e0 l\u2019abandon<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Des r\u00e9ponses l\u00e0 o\u00f9 les questions se posent<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">R\u00e9digez ce dont les gens ont vraiment besoin<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n<div class=\"ikb-dark mcp-dark\">\r\n\r\n\r\n\r\n    <!-- 6. Knowledge delivered where work happens -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"ikb-deliver\">\r\n\r\n                <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                    <div class=\"row align-items-center\">\r\n\r\n                        <div class=\"col-lg-6 pb-3\">\r\n\r\n                            <h2>Le savoir, l\u00e0 o\u00f9 le travail se fait<\/h2>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <p>Grilles de r\u00e9mun\u00e9ration, runbooks de s\u00e9curit\u00e9 et notes du conseil d\u2019administration n\u2019ont pas leur place dans un wiki o\u00f9 chaque page est lisible par tous.<\/p>\r\n\r\n                            <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Voir les int\u00e9grations<\/a>\r\n\r\n                                <span class=\"ikb-avatars\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                        alt=\"int\u00e9gration\">\r\n\r\n                                <\/span>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-deliver-cols\">\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Dans Slack et Teams<\/h4>\r\n\r\n                        <p>Les collaborateurs posent leur question dans le chat et obtiennent une r\u00e9ponse sourc\u00e9e sans changer d\u2019outil.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Derri\u00e8re votre SSO<\/h4>\r\n\r\n                        <p>Connexion SAML et provisionnement SCIM via votre fournisseur d\u2019identit\u00e9.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Dans le helpdesk<\/h4>\r\n\r\n                        <p>Les services IT et RH internes voient le bon article directement dans la vue du ticket.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Pr\u00eat pour les LLM<\/h4>\r\n\r\n                        <p>Le serveur MCP relie votre savoir interne aux assistants IA utilis\u00e9s par vos \u00e9quipes.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">Ce que nos clients <br class=\"d-lg-block d-none\">ont accompli avec Document360\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/boise-cascade-logo.png\"\r\n\r\n                                                        style=\"height:40px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 nous permet de disposer d\u2019une base de connaissances interne rapide, efficace et \u00e0 jour pour nos agents.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Christopher M <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Superviseur du support technique, Boise Cascade<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/soothe-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 contribue \u00e0 la formation non seulement de nos utilisateurs, mais aussi de l\u2019\u00e9quipe du service client ! Notre \u00e9quipe support peut facilement consulter la base de connaissances pendant ses \u00e9changes, ce qui contribue aussi \u00e0 r\u00e9duire le temps de traitement.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Natasha G<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Responsable de l\u2019exp\u00e9rience client, Soothe\r\n\r\n                                                        <\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fetch-logo.svg\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Tous nos agents du centre d\u2019appels sont d\u00e9sormais autonomes et ils adorent ce produit. C\u2019est une base de connaissances simple, sans tout le superflu (contrairement \u00e0 Zendesk), \u00e0 un bon prix.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Heather J <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Fetchpet<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- 8. Closing CTA + FAQ -->\r\n\r\n    <section class=\"pb-80 pt-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                <div class=\"col-lg-5\">\r\n\r\n                    <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                        <h2>Offrez \u00e0 votre \u00e9quipe<br><span>un seul endroit o\u00f9 chercher<\/span><\/h2>\r\n\r\n                        <p>Grilles de r\u00e9mun\u00e9ration, runbooks de s\u00e9curit\u00e9 et notes du conseil d\u2019administration n\u2019ont pas leur place dans un wiki o\u00f9 chaque page est lisible par tous.<\/p>\r\n\r\n                        <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                            <!-- <a href=\"https:\/\/document360.com\/fr\/inscription\/\" class=\"btn btn-white border-0 rounded-pill text-nowrap\">Essai gratuit<\/a> --> <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">R\u00e9servez une d\u00e9mo<\/a>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                    <h2 class=\"ikb-faq-head mb-4\">Vos questions, nos r\u00e9ponses<\/h2>\r\n\r\n\r\n\r\n                    <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                    Les collaborateurs peuvent-ils obtenir des r\u00e9ponses IA \u00e0 partir du contenu interne ?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Oui. Eddy AI r\u00e9pond aux questions en langage naturel \u00e0 partir du contenu interne approuv\u00e9, cite l\u2019article source et respecte les autorisations de chaque lecteur, sur le portail ou dans Slack et Teams.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                    Comment le contenu interne reste-t-il exact dans le temps ?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Les rappels de r\u00e9vision signalent les articles obsol\u00e8tes \u00e0 leur responsable avant que les collaborateurs ne tombent dessus, et les workflows soumettent chaque modification \u00e0 des r\u00e9viseurs d\u00e9sign\u00e9s avant publication.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                    Cela fonctionne-t-il dans Slack et Microsoft Teams ?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Oui. Les collaborateurs posent leur question dans le chat et obtiennent une r\u00e9ponse sourc\u00e9e sans changer d\u2019outil, avec les m\u00eames autorisations que sur le portail.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                    Pouvons-nous migrer notre wiki ou notre disque partag\u00e9 existant ?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Oui. Le contenu s\u2019importe depuis les wikis, disques partag\u00e9s et formats de documents courants, et l\u2019\u00e9quipe de migration vous aide \u00e0 organiser cat\u00e9gories et autorisations avant la mise en ligne.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                    Base de connaissances interne ou externe : laquelle choisir ?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    La plupart des \u00e9quipes utilisent les deux dans un m\u00eame espace de travail : un projet priv\u00e9 derri\u00e8re le SSO pour les politiques et runbooks internes, et un site public pour la documentation destin\u00e9e aux clients.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de connaissances interne Toutes les r\u00e9ponses dont vos collaborateurs ont besoin, sans &#8230;","protected":false},"author":66,"featured_media":24094,"parent":22402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34925","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de connaissances interne pour le support | Document360<\/title>\n<meta name=\"description\" content=\"Des r\u00e9ponses pr\u00e9cises et imm\u00e9diates pour vos agents, depuis une base de connaissances interne. 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