{"id":22467,"date":"2024-09-07T10:41:16","date_gmt":"2024-09-07T10:41:16","guid":{"rendered":"https:\/\/document360.com\/?page_id=22467"},"modified":"2026-10-01T09:10:06","modified_gmt":"2026-10-01T09:10:06","slug":"sop","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/sop\/","title":{"rendered":"SOP"},"content":{"rendered":"<div class=\"kb-tpl\">\n\n    <div class=\"d360-hero bg-gradient-2 py-80\">\n\n        <div class=\"container pt-5\">\n\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\n\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\n\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\n\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\n\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\n\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\n\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\n\n                                height=\"115\"><\/span>\n\n                        <span class=\"ab-eyebrow__text\">Logiciel de SOP<\/span>\n\n                    <\/span>\n\n\n\n                    <h1 class=\"h1_xxlarge mb-3\">\n\n                        Des proc\u00e9dures <br> standard enfin<br> appliqu\u00e9es\n\n                    <\/h1>\n\n\n\n                    <p class=\"text-large mb-4 pe-lg-5\">\n\n                       Vos SOP ne devraient pas rester enfouies dans des dossiers SharePoint. Centralisez-les dans un espace ma\u00eetris\u00e9, avec approbations, gestion des versions et recherche IA, pour que chaque collaborateur trouve et suive les bonnes \u00e9tapes.\n\n                    <\/p>\n\n\n\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\n\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\n\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\n\n                                placeholder=\"Entrez votre adresse e-mail\">\n\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">R\u00e9servez une d\u00e9mo<\/button>\n\n                            <div class=\"exception_message\" style=\"display: none;\">\n\n                                <div id=\"exception_message_content\"><\/div>\n\n                                <div class=\"alert_close\">&times;<\/div>\n\n                            <\/div>\n\n                        <\/form>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"col-lg-6\">\n\n                    <picture class=\"overflow-hidden border-radius-sm\">\n\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-img-hero.webp?ver=1\"\n\n                            type=\"image\/webp\">\n\n                        <img decoding=\"async\"\n\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-img-hero.svg?ver=1\"\n\n                            alt=\"Logiciel de SOP\">\n\n                    <\/picture>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n    <div class=\"d360_trusted_by mt-4 pb-4\">\n\n        <div class=\"container\">\n\n            <h5>Des milliers d\u2019entreprises nous font confiance dans plus de 150 pays<\/h5>\n\n            <div class=\"row\">\n\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- ================================================ 3. THE PROBLEM -->\n\n\n\n    <div class=\"d360-shape_card py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-6 mb-4 text-center pe-lg-5\">\n\n                    <h2>Les SOP n\u2019\u00e9chouent pas \u00e0 la r\u00e9daction. Elles \u00e9chouent \u00e0 la recherche.<\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row  justify-content-center\">\n\n                <div class=\"col-lg-9\">\n\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>01<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Les proc\u00e9dures sont \u00e9parpill\u00e9es entre disques partag\u00e9s, PDF et fils d\u2019e-mails : un m\u00eame processus existe \u00e0 quatre endroits diff\u00e9rents.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>02<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Sans gestion des versions ni approbations, les \u00e9tapes obsol\u00e8tes continuent de circuler bien apr\u00e8s la modification r\u00e9elle du processus.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>03<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">L\u2019\u00e9tape utile est enfouie dans un manuel de 90 pages, ce qui ralentit l\u2019int\u00e9gration et chaque prise de poste qui suit.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- =============================================== 4. FEATURE CARDS\n\n         Scroll-stacking is the theme's existing stack-cards component: the global\n\n         script scans for .d360-stacking, collects its .d360-card children, reads\n\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\n\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\n\n    <section class=\"pb-5\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Cr\u00e9ez vos SOP une fois.<br> Utilisez-les partout.\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"d360-stacking ikb-fcards\">\n\n\n\n                <!-- 4.1 Onboarding & cross-training -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-1\">Int\u00e9gration et formation crois\u00e9e<\/span>\n\n                                <h3>Des recrues productives d\u00e8s le premier jour, pas la troisi\u00e8me semaine<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>La formation d\u00e9pend du coll\u00e8gue exp\u00e9riment\u00e9 disponible ce jour-l\u00e0, et la proc\u00e9dure enseign\u00e9e est celle dont il se souvient.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Publiez chaque proc\u00e9dure sous forme d\u2019article structur\u00e9 et consultable : les nouvelles recrues trouvent seules l\u2019\u00e9tape exacte et montent en comp\u00e9tence plus vite.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-onboarding.webp?ver=1\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-onboarding.svg?ver=1\"\n\n                                        alt=\"Int\u00e9gration et formation crois\u00e9e\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.2 Frontline & field operations -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-2\">Op\u00e9rations terrain et de premi\u00e8re ligne<\/span>\n\n                                <h3>La bonne \u00e9tape au moment de la t\u00e2che<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Les \u00e9quipes post\u00e9es et terrain ont besoin de trois phrases, pas d\u2019un document, et souvent l\u00e0 o\u00f9 la connexion est mauvaise.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Des articles courts et riches en m\u00e9dias, avec arbres de d\u00e9cision guid\u00e9s, accessibles dans Slack, Teams ou le helpdesk, et exportables en PDF pour un usage hors ligne.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-frontline.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-frontline.svg\"\n\n                                        alt=\"Op\u00e9rations terrain et de premi\u00e8re ligne\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.3 Procedure governance -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-3\">Gouvernance des proc\u00e9dures<\/span>\n\n                                <h3>Seul ce qui est approuv\u00e9 est mis en ligne<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Personne n\u2019est charg\u00e9 de valider : les brouillons attendent des semaines ou sont publi\u00e9s sans relecture, et dans les deux cas la cr\u00e9dibilit\u00e9 en p\u00e2tit.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Des \u00e9tapes de r\u00e9vision personnalis\u00e9es avec approbateurs d\u00e9sign\u00e9s et \u00e9ch\u00e9ances, un verrouillage en lecture seule pendant la r\u00e9vision et des rappels pour recertifier \u00e0 temps.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-procedure_governance.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-procedure_governance.svg\"\n\n                                        alt=\"Gouvernance des proc\u00e9dures\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.4 AI answers at the moment of work (dark) -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-4\">Des r\u00e9ponses IA au moment du travail<\/span>\n\n                                <h3>Posez votre question en langage naturel, obtenez l\u2019\u00e9tape et sa source<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Les collaborateurs savent que la proc\u00e9dure existe. Ils ignorent dans quel manuel elle se trouve, ou quelle version est \u00e0 jour.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>L\u2019avantage Document360<\/h4>\n\n                                    <p>Eddy AI r\u00e9pond \u00e0 partir de votre biblioth\u00e8que de SOP en citant l\u2019article et sa version, en s\u2019appuyant uniquement sur le contenu approuv\u00e9 et en respectant les autorisations.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-ai_answers.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-ai_answers.svg\"\n\n                                        alt=\"Des r\u00e9ponses IA au moment du travail\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.5 Audit & compliance readiness -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-5\">Pr\u00eat pour l\u2019audit et la conformit\u00e9<\/span>\n\n                                <h3>Des audits r\u00e9ussis sans chasse aux documents<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Les preuves de qui a approuv\u00e9 quelle proc\u00e9dure, et quand, sont rassembl\u00e9es dans l\u2019urgence la semaine pr\u00e9c\u00e9dant l\u2019audit.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>L\u2019historique des r\u00e9visions et des workflows se constitue naturellement au fil du travail : chaque modification est tra\u00e7able et exportable d\u00e8s qu\u2019un auditeur la demande.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-audit_compliance.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-audit_compliance.svg\"\n\n                                        alt=\"Pr\u00eat pour l\u2019audit et la conformit\u00e9\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div><!-- \/.d360-stacking -->\n\n\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ========================================== 5. CAPABILITY TABLE -->\n\n    <section class=\"py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80 pb-4\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Chaque fonctionnalit\u00e9 li\u00e9e \u00e0 un<br> r\u00e9sultat m\u00e9tier\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"ikb-cap\">\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Fonctionnalit\u00e9<\/div>\n\n                        <div class=\"ikb-cap-cell\">Recherche et assistant Eddy AI<\/div>\n\n                        <div class=\"ikb-cap-cell\">G\u00e9n\u00e9rateur de workflows personnalis\u00e9s<\/div>\n\n                        <div class=\"ikb-cap-cell\">Historique des versions et piste d\u2019audit<\/div>\n\n                        <div class=\"ikb-cap-cell\">Rappels de r\u00e9vision<\/div>\n\n                        <div class=\"ikb-cap-cell\">Arbre de d\u00e9cision interactif<\/div>\n\n                        <div class=\"ikb-cap-cell\">Int\u00e9grations helpdesk et chat<\/div>\n\n                        <div class=\"ikb-cap-cell\">Import PDF et Word, et migration<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\n\n                    <div class=\"ikb-cap-head\">Avec Document360<\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>R\u00e9pond en langage naturel \u00e0 une question de proc\u00e9dure et cite l\u2019article et sa version<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Soumet chaque SOP \u00e0 vos propres \u00e9tapes de r\u00e9vision et d\u2019approbation avant publication<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Enregistre chaque modification, auteur et r\u00e9vision de la documentation contr\u00f4l\u00e9e<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Pr\u00e9vient le responsable d\u00e9sign\u00e9 avant la date de recertification d\u2019une proc\u00e9dure<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Transforme une proc\u00e9dure \u00e0 embranchements en quelques questions guid\u00e9es<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Affiche les proc\u00e9dures dans Slack, Teams, Zendesk, Freshdesk et Zoho<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>R\u00e9unit dans un seul espace les SOP issues de SharePoint, Confluence et des disques partag\u00e9s<\/span><\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">R\u00e9sultat m\u00e9tier<\/div>\n\n                        <div class=\"ikb-cap-cell\">L\u2019\u00e9tape en quelques secondes, sans le manuel<\/div>\n\n                        <div class=\"ikb-cap-cell\">Seules les proc\u00e9dures approuv\u00e9es arrivent aux \u00e9quipes<\/div>\n\n                        <div class=\"ikb-cap-cell\">Pr\u00eat pour l\u2019audit, risque de conformit\u00e9 r\u00e9duit<\/div>\n\n                        <div class=\"ikb-cap-cell\">Fini les proc\u00e9dures obsol\u00e8tes<\/div>\n\n                        <div class=\"ikb-cap-cell\">Moins d\u2019erreurs sous la pression du temps<\/div>\n\n                        <div class=\"ikb-cap-cell\">Des r\u00e9ponses l\u00e0 o\u00f9 se fait le travail<\/div>\n\n                        <div class=\"ikb-cap-cell\">D\u00e9ploiement rapide, sans tout r\u00e9\u00e9crire<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\n\n    <div class=\"ikb-dark mcp-dark\">\n\n\n\n        <!-- 6. Procedures delivered inside Slack, Teams and your helpdesk -->\n\n        <section class=\"py-80\">\n\n            <div class=\"container\">\n\n                <div class=\"ikb-deliver\">\n\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\n\n                        <div class=\"row align-items-center\">\n\n                            <div class=\"col-lg-6 pb-3\">\n\n                                <h2>Des proc\u00e9dures accessibles dans Slack, Teams et votre helpdesk<\/h2>\n\n                            <\/div>\n\n                            <div class=\"col-lg-6\">\n\n                                <p>Un espace SOP ne fonctionne que si personne n\u2019a besoin de le chercher. Les proc\u00e9dures approuv\u00e9es sont pouss\u00e9es dans les outils que vos \u00e9quipes ont d\u00e9j\u00e0 ouverts, et chaque recherche devient une donn\u00e9e exploitable.<\/p>\n\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\n\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Voir les int\u00e9grations<\/a>\n\n                                    <span class=\"ikb-avatars\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\n\n                                            alt=\"int\u00e9gration\">\n\n                                    <\/span>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"ikb-deliver-cols\">\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Des r\u00e9ponses dans le chat<\/h4>\n\n                            <p>Les \u00e9quipes posent leur question dans Slack ou Teams et obtiennent la proc\u00e9dure. Aucun nouvel onglet, aucune nouvelle habitude.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Dans le ticket<\/h4>\n\n                            <p>Les agents du support voient la bonne SOP dans la vue du ticket pendant qu\u2019ils travaillent.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Hors ligne sur site<\/h4>\n\n                            <p>Exportez la proc\u00e9dure \u00e0 jour en PDF pour les sites sans connexion.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Pr\u00eat pour les LLM<\/h4>\n\n                            <p>Le serveur MCP relie vos proc\u00e9dures aux assistants IA utilis\u00e9s par vos \u00e9quipes.<\/p>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n\n\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\n\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row mb-5\">\n\n                <div class=\"col-lg-12 text-center\">\n\n                    <h2 class=\"text-white\">Les plus grandes entreprises<br class=\"d-lg-block d-none\">font confiance \u00e0 Document360\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-12\">\n\n                    <div class=\"d360-slider-inner rounded-4\">\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-researchbods.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/researchbods-logo-grey.png\"\n\n                                                        style=\"height:25px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Document360 nous a aid\u00e9s \u00e0 former des collaborateurs de diff\u00e9rents services de mani\u00e8re crois\u00e9e. Nous pouvons d\u00e9sormais int\u00e9grer rapidement les nouvelles recrues et les former aux connaissances li\u00e9es \u00e0 nos services et produits.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Mark Cattlin<\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Chef de produit, Researchbods<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/researchbods\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-better-life-partners.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/blp-logo-color.png\"\n\n                                                        style=\"height:35px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Nos collaborateurs se sentent mieux inform\u00e9s des politiques et proc\u00e9dures, car elles sont centralis\u00e9es et toujours \u00e0 jour.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Andrew Warner<\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Responsable de l\u2019\u00e9ducation communautaire, Better Life Partners<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/bester-life-partners\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-cosmos-forms.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/cosmos-logo.png\"\n\n                                                        style=\"height:35px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Document360 nous a aid\u00e9s \u00e0 \u00e9tablir une source de v\u00e9rit\u00e9 unique pour les proc\u00e9dures, en interne comme pour nos clients. Les divergences d\u2019interpr\u00e9tation sur les proc\u00e9dures ont disparu.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Greg <\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Ing\u00e9nieur logiciel senior, Cosmos<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/cosmos\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n        <!-- 8. Closing CTA + FAQ -->\n\n        <section class=\"pb-80 pt-5\">\n\n            <div class=\"container\">\n\n                <div class=\"row row-gap-4 align-items-center\">\n\n                    <div class=\"col-lg-5\">\n\n                        <div class=\"ikb-cta-card ikb-mesh\">\n\n                            <h2>Donnez \u00e0 chaque \u00e9quipe<br><span>la proc\u00e9dure que vous avez approuv\u00e9e<\/span><\/h2>\n\n                            <p>Lancez-vous avec la recherche IA, les approbations et la gestion des versions, en commen\u00e7ant par le processus qui vous co\u00fbte le plus cher en cas d\u2019erreur.<\/p>\n\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\n\n                                <!-- <a href=\"https:\/\/document360.com\/fr\/inscription\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Essai gratuit<\/a> --> <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">R\u00e9servez une d\u00e9mo<\/a>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"col-lg-7 ps-lg-5\">\n\n                        <h2 class=\"ikb-faq-head mb-4\">Vos questions, nos r\u00e9ponses<\/h2>\n\n\n\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\n\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\n\n                                        Comment Document360 facilite-t-il la cr\u00e9ation et l\u2019approbation des SOP ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Le g\u00e9n\u00e9rateur de workflows personnalis\u00e9s vous permet de d\u00e9finir des \u00e9tapes de r\u00e9vision et d\u2019approbation pour les articles SOP. Les statuts peuvent passer en lecture seule pour emp\u00eacher toute modification pendant la r\u00e9vision, et chaque article conserve un historique complet des r\u00e9visions avec auteur et horodatage.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\n\n                                        Comment garantir que les collaborateurs voient toujours la derni\u00e8re SOP approuv\u00e9e ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Document360 s\u00e9pare les brouillons des versions publi\u00e9es. Les lecteurs du site de la base de connaissances ne voient que la version publi\u00e9e, et les rappels de r\u00e9vision pr\u00e9viennent les contributeurs lorsqu\u2019une SOP doit \u00eatre recertifi\u00e9e.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\n\n                                        Document360 conserve-t-il une piste d\u2019audit pour les SOP ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. Un historique complet des r\u00e9visions indique ce qui a chang\u00e9, qui l\u2019a modifi\u00e9 et quand. L\u2019historique des workflows de chaque article montre aussi la progression \u00e0 travers chaque \u00e9tape de r\u00e9vision, et les deux peuvent \u00eatre export\u00e9s comme preuves d\u2019audit.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\n\n                                        Le contenu des SOP peut-il \u00eatre r\u00e9serv\u00e9 \u00e0 certaines \u00e9quipes ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. Les projets priv\u00e9s et \u00e0 acc\u00e8s mixte, associ\u00e9s aux r\u00f4les utilisateurs, aux groupes de lecteurs et aux restrictions IP, vous permettent de rendre certaines proc\u00e9dures visibles uniquement par les membres autoris\u00e9s.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\n\n                                        Pouvons-nous migrer nos SOP existantes au format Word et PDF ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. L\u2019import depuis PDF et Word convertit les documents de proc\u00e9dure existants en articles structur\u00e9s et consultables, et une migration accompagn\u00e9e est propos\u00e9e pour les transferts en masse depuis SharePoint, Confluence ou Notion.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\n\n                                        En quoi un logiciel de SOP diff\u00e8re-t-il d\u2019un wiki ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Un wiki privil\u00e9gie l\u2019\u00e9dition libre. Un logiciel de SOP privil\u00e9gie le contr\u00f4le : \u00e9tapes d\u2019approbation, s\u00e9paration entre brouillon et version publi\u00e9e, historique des r\u00e9visions et r\u00e9visions planifi\u00e9es, autant de points sur lesquels un auditeur vous interroge.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"Logiciel de SOP Des proc\u00e9dures standard enfin appliqu\u00e9es Vos SOP ne devraient pas &#8230;","protected":false},"author":43,"featured_media":24094,"parent":22402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-22467","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Logiciel de gestion SOP pour rationaliser les op\u00e9rations<\/title>\n<meta name=\"description\" content=\"Le logiciel SOP de Document360 maintient votre \u00e9quipe align\u00e9e. 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