{"id":22463,"date":"2024-09-07T10:37:47","date_gmt":"2024-09-07T10:37:47","guid":{"rendered":"https:\/\/document360.com\/?page_id=22463"},"modified":"2026-10-01T09:09:39","modified_gmt":"2026-10-01T09:09:39","slug":"manuel-utilisateur","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/manuel-utilisateur\/","title":{"rendered":"Manuel de l&rsquo;utilisateur"},"content":{"rendered":"<div class=\"kb-tpl\">\n\n    <div class=\"d360-hero bg-gradient-2 py-80\">\n\n        <div class=\"container pt-5\">\n\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\n\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\n\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\n\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\n\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\n\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\n\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\n\n                                height=\"115\"><\/span>\n\n                        <span class=\"ab-eyebrow__text\">Logiciel de manuel utilisateur<\/span>\n\n                    <\/span>\n\n\n\n                    <h1 class=\"h1_xxlarge mb-3\">\n\n                        Du PDF de 100 pages<br> aux r\u00e9ponses instantan\u00e9es\n\n                    <\/h1>\n\n\n\n                    <p class=\"text-large mb-4 pe-lg-5\">\n\n                        Transformez le manuel statique en guide structur\u00e9 et consultable : posez une question et obtenez l\u2019\u00e9tape exacte, suivez un d\u00e9pannage guid\u00e9, changez de langue, et exportez toujours un PDF \u00e0 jour pour le terrain.\n\n                    <\/p>\n\n\n\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\n\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\n\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\n\n                                placeholder=\"Entrez votre adresse e-mail\">\n\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">R\u00e9servez une d\u00e9mo<\/button>\n\n                            <div class=\"exception_message\" style=\"display: none;\">\n\n                                <div id=\"exception_message_content\"><\/div>\n\n                                <div class=\"alert_close\">&times;<\/div>\n\n                            <\/div>\n\n                        <\/form>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"col-lg-6\">\n\n                    <picture class=\"overflow-hidden border-radius-sm\">\n\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-img-hero.webp?ver=1\"\n\n                            type=\"image\/webp\">\n\n                        <img decoding=\"async\"\n\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-img-hero.svg?ver=1\"\n\n                            alt=\"Logiciel de manuel utilisateur\">\n\n                    <\/picture>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n    <div class=\"d360_trusted_by mt-4 pb-4\">\n\n        <div class=\"container\">\n\n            <h5>Des milliers d\u2019entreprises nous font confiance dans plus de 150 pays<\/h5>\n\n            <div class=\"row\">\n\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- ================================================ 3. THE PROBLEM -->\n\n\n\n    <div class=\"d360-shape_card py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-6 px-lg-5 mb-4 text-center\">\n\n                    <h2>Pourquoi les manuels utilisateur traditionnels ne fonctionnent pas<\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row  justify-content-center\">\n\n                <div class=\"col-lg-9\">\n\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>01<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Les manuels volumineux freinent les r\u00e9parations urgentes. La personne qui tient l\u2019outil a besoin de trois phrases et se retrouve face \u00e0 une table des mati\u00e8res.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>02<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Les techniciens font d\u00e9filer des PDF de 100 pages au lieu de r\u00e9soudre le probl\u00e8me, car la recherche PDF trouve des mots, pas des intentions.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>03<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Les sites isol\u00e9s perdent la connexion : le manuel devient inaccessible l\u00e0 m\u00eame o\u00f9 se fait le travail sur le terrain, et les copies imprim\u00e9es sont d\u00e9j\u00e0 obsol\u00e8tes.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- =============================================== 4. FEATURE CARDS\n\n         Scroll-stacking is the theme's existing stack-cards component: the global\n\n         script scans for .d360-stacking, collects its .d360-card children, reads\n\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\n\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\n\n    <section class=\"pb-5\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        De 100 pages \u00e0 la<br> seule \u00e9tape qui compte\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"d360-stacking ikb-fcards\">\n\n\n\n                <!-- 4.1 Structure & findability -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-1\">Structure et accessibilit\u00e9<\/span>\n\n                                <h3>Une arborescence calqu\u00e9e sur le produit, une recherche qui s\u2019en affranchit<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Les utilisateurs ont besoin d\u2019une instruction, pas d\u2019un chapitre, et la trouver dans un document monolithique devient un savoir r\u00e9serv\u00e9 aux plus anciens.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Une arborescence logique facilite la navigation, et gr\u00e2ce \u00e0 la recherche Eddy AI, la plupart des lecteurs posent simplement leur question et obtiennent l\u2019\u00e9tape avec sa section.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-structure.webp?ver=1\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-structure.svg?ver=1\"\n\n                                        alt=\"Structure et accessibilit\u00e9\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.2 Field service & offline access -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-2\">Service terrain et acc\u00e8s hors ligne<\/span>\n\n                                <h3>Accessible sur site, \u00e0 jour partout<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Un manuel uniquement en ligne est inaccessible dans un sous-sol ou une usine isol\u00e9e, et la copie imprim\u00e9e de secours date de l\u2019an dernier.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Exportez \u00e0 la demande n\u2019importe quel article ou cat\u00e9gorie en PDF : la copie hors ligne provient de la version actuelle, pas d\u2019une vieille impression.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-field_service.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-field_service.svg\"\n\n                                        alt=\"Service terrain et acc\u00e8s hors ligne\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.3 Global product lines -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-3\">Produits \u00e0 l\u2019international<\/span>\n\n                                <h3>Un seul manuel pour chaque march\u00e9 desservi<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Traduire un PDF implique de remettre en page tout le document : les manuels localis\u00e9s ont une ou deux versions de retard sur l\u2019original.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Des versions linguistiques par article et des espaces de travail par variante : une modification de la source met \u00e0 jour un article, pas six documents.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-global_product.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-global_product.svg\"\n\n                                        alt=\"Produits \u00e0 l\u2019international\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.4 AI answers & visual guidance (dark) -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-4\">R\u00e9ponses IA et guidage visuel<\/span>\n\n                                <h3>Montrez l\u2019\u00e9tape au lieu de la d\u00e9crire<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Des \u00e9tapes \u00e9crites ambigu\u00ebs sont mal ex\u00e9cut\u00e9es, et un organigramme coll\u00e9 en image est impossible \u00e0 suivre sous la pression du temps.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>L\u2019avantage Document360<\/h4>\n\n                                    <p>Captures d\u2019\u00e9cran, GIF et vid\u00e9os au c\u0153ur des instructions, d\u00e9pannage sous forme d\u2019arbres de d\u00e9cision, et d\u00e9mos et vid\u00e9os explicatives g\u00e9n\u00e9r\u00e9es par l\u2019IA.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-ai-answers.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-ai-answers.svg\"\n\n                                        alt=\"R\u00e9ponses IA et guidage visuel\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.5 Safety & compliance -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-5\">S\u00e9curit\u00e9 et conformit\u00e9<\/span>\n\n                                <h3>Les consignes de s\u00e9curit\u00e9 restent dans la proc\u00e9dure, pas dans les m\u00e9moires<\/h3>\n\n                                <h4>Le d\u00e9fi<\/h4>\n\n                                <p>Quand le manuel est difficile d\u2019acc\u00e8s, on improvise les proc\u00e9dures, et rien n\u2019indique quelle r\u00e9vision le technicien a r\u00e9ellement suivie.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Comment Document360 vous aide<\/h4>\n\n                                    <p>Workflows d\u2019approbation, historique des r\u00e9visions et acc\u00e8s restreint gardent les consignes de s\u00e9curit\u00e9 \u00e0 jour et tra\u00e7ables, avec des exports comme preuves d\u2019audit.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-safety.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-safety.svg\"\n\n                                        alt=\"S\u00e9curit\u00e9 et conformit\u00e9\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div><!-- \/.d360-stacking -->\n\n\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ========================================== 5. CAPABILITY TABLE -->\n\n    <section class=\"py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80 pb-4\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Chaque fonctionnalit\u00e9 li\u00e9e \u00e0 un<br> r\u00e9sultat m\u00e9tier\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"ikb-cap\">\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Fonctionnalit\u00e9<\/div>\n\n                        <div class=\"ikb-cap-cell\">Recherche Eddy AI<\/div>\n\n                        <div class=\"ikb-cap-cell\">Gestionnaire de cat\u00e9gories<\/div>\n\n                        <div class=\"ikb-cap-cell\">Arbre de d\u00e9cision interactif<\/div>\n\n                        <div class=\"ikb-cap-cell\">Export en PDF<\/div>\n\n                        <div class=\"ikb-cap-cell\">Prise en charge multilingue<\/div>\n\n                        <div class=\"ikb-cap-cell\">Suite IA premium<\/div>\n\n                        <div class=\"ikb-cap-cell\">Rappels de r\u00e9vision et historique<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\n\n                    <div class=\"ikb-cap-head\">Avec Document360<\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Renvoie l\u2019\u00e9tape pertinente et sa section plut\u00f4t qu\u2019un chapitre entier<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Construit une arborescence de mod\u00e8les, modules et proc\u00e9dures \u00e0 parcourir<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Transforme un chapitre de d\u00e9pannage en quelques questions guid\u00e9es<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>G\u00e9n\u00e8re une copie hors ligne \u00e0 partir de la version publi\u00e9e actuelle<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Publie des versions linguistiques par article, au choix du lecteur<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Cr\u00e9e des d\u00e9mos interactives, des guides pas \u00e0 pas et des vid\u00e9os explicatives<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Maintient les manuels \u00e0 jour au fil du produit, avec une piste d\u2019audit compl\u00e8te<\/span><\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">R\u00e9sultat m\u00e9tier<\/div>\n\n                        <div class=\"ikb-cap-cell\">Moins d\u2019immobilisation par incident<\/div>\n\n                        <div class=\"ikb-cap-cell\">Des manuels qui suivent la gamme<\/div>\n\n                        <div class=\"ikb-cap-cell\">Moins d\u2019escalades des nouvelles recrues<\/div>\n\n                        <div class=\"ikb-cap-cell\">Acc\u00e8s terrain sans copie p\u00e9rim\u00e9e<\/div>\n\n                        <div class=\"ikb-cap-cell\">Le m\u00eame manuel, sur chaque march\u00e9<\/div>\n\n                        <div class=\"ikb-cap-cell\">Des \u00e9tapes bien ex\u00e9cut\u00e9es du premier coup<\/div>\n\n                        <div class=\"ikb-cap-cell\">Des preuves de conformit\u00e9 fiables<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\n\n    <div class=\"ikb-dark mcp-dark\">\n\n\n\n        <!-- 6. On the shop floor, in the product, and offline -->\n\n        <section class=\"py-80\">\n\n            <div class=\"container\">\n\n                <div class=\"ikb-deliver\">\n\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\n\n                        <div class=\"row align-items-center\">\n\n                            <div class=\"col-lg-6 pe-lg-5 pb-3\">\n\n                                <h2 class=\"pe-lg-5\">En atelier, dans le produit et hors ligne<\/h2>\n\n                            <\/div>\n\n                            <div class=\"col-lg-6\">\n\n                                <p>Un manuel n\u2019est utile qu\u2019au moment de la t\u00e2che. Document360 le rend accessible sur mobile, dans votre produit, via le helpdesk, et en PDF quand il n\u2019y a pas de r\u00e9seau du tout.<\/p>\n\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\n\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Voir les int\u00e9grations<\/a>\n\n                                    <span class=\"ikb-avatars\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\n\n                                            alt=\"int\u00e9gration\">\n\n                                    <\/span>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"ikb-deliver-cols\">\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Sur mobile<\/h4>\n\n                            <p>Un site lecteur responsive que les techniciens utilisent d\u2019une seule main sur site.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Dans le produit<\/h4>\n\n                            <p>Une aide contextuelle int\u00e9gr\u00e9e : les utilisateurs ne quittent jamais l\u2019\u00e9cran sur lequel ils se trouvent.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>PDF hors ligne<\/h4>\n\n                            <p>Exportez l\u2019article ou la cat\u00e9gorie \u00e0 jour pour les sites sans connexion.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Pr\u00eat pour les LLM<\/h4>\n\n                            <p>Le serveur MCP permet aux assistants IA de r\u00e9pondre \u00e0 partir de votre manuel approuv\u00e9.<\/p>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n\n\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\n\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\n\n            <div class=\"container\">\n\n                <div class=\"row mb-5\">\n\n                    <div class=\"col-lg-12 text-center\">\n\n                        <h2 class=\"text-white\">Ce que nos clients <br class=\"d-none d-lg-block\">ont accompli avec Document360\n\n                        <\/h2>\n\n                    <\/div>\n\n                <\/div>\n\n                <div class=\"row justify-content-center\">\n\n                    <div class=\"col-lg-12\">\n\n                        <div class=\"d360-slider-inner rounded-4\">\n\n                            <div class=\"d360-slider-tile\">\n\n                                <div class=\"d360-slider-thumb position-relative\">\n\n                                    <figure class=\"mb-0\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\n\n                                            class=\"w-100 rounded-4\">\n\n                                    <\/figure>\n\n                                <\/div>\n\n                                <div class=\"d360-slider-caption\">\n\n                                    <div class=\"row\">\n\n                                        <div class=\"col-lg-5\">\n\n                                            <div class=\"d360-card rounded-pill mb-3\">\n\n                                                <div\n\n                                                    class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                    <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\"\n\n                                                            style=\"height:25px;\">\n\n                                                    <\/div>\n\n                                                    <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                        <span class=\"slick-prev\"><\/span>\n\n                                                        <span class=\"slick-next\"><\/span>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                            <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                                <div class=\"d360-card-body\">\n\n                                                    <p class=\"pb-0 mb-4\">Document360 nous a aid\u00e9s \u00e0 permettre \u00e0 nos clients de trouver les informations dont ils ont besoin, au lieu de les garder pour nous. Cela change compl\u00e8tement la donne. D\u00e8s que nous publions un article sur un probl\u00e8me pr\u00e9cis, les tickets de support li\u00e9s \u00e0 ce probl\u00e8me baissent de 20 \u00e0 30 %.<\/p>\n\n                                                    <div\n\n                                                        class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                        <div class=\"d360-testimonial-info-caption\">\n\n                                                            <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\n\n                                                            <p class=\"text-sm text-grey pb-0\">Consultante en exp\u00e9rience client, Prerender<\/p>\n\n                                                        <\/div>\n\n                                                    <\/div>\n\n                                                    <div class=\"text-end mt-4 mt-md-0\">\n\n                                                        <a href=\"https:\/\/document360.com\/fr\/case-study\/prerender\/\"\n\n                                                            class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-tile\">\n\n                                <div class=\"d360-slider-thumb position-relative\">\n\n                                    <figure class=\"mb-0\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\n\n                                            class=\"w-100 rounded-4\">\n\n                                    <\/figure>\n\n                                <\/div>\n\n                                <div class=\"d360-slider-caption\">\n\n                                    <div class=\"row\">\n\n                                        <div class=\"col-lg-5\">\n\n                                            <div class=\"d360-card rounded-pill mb-3\">\n\n                                                <div\n\n                                                    class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                    <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\"\n\n                                                            style=\"height:30px;\">\n\n                                                    <\/div>\n\n                                                    <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                        <span class=\"slick-prev\"><\/span>\n\n                                                        <span class=\"slick-next\"><\/span>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                            <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                                <div class=\"d360-card-body\">\n\n                                                    <p class=\"pb-0 mb-4\">Par rapport \u00e0 ses outils pr\u00e9c\u00e9dents, SysAid r\u00e9alise d\u2019importants gains de productivit\u00e9, car Document360 lui permet de publier plus vite les articles de sa base de connaissances. Les analyses compl\u00e8tes de Document360 aident SysAid \u00e0 r\u00e9agir rapidement aux retours clients, en accord avec nos valeurs centr\u00e9es sur le client.\n\n                                                    <\/p>\n\n                                                    <div\n\n                                                        class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                        <div class=\"d360-testimonial-info-caption\">\n\n                                                            <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\n\n                                                            <p class=\"text-sm text-grey pb-0\">Chef de produit, SysAid\n\n                                                            <\/p>\n\n                                                        <\/div>\n\n                                                    <\/div>\n\n                                                    <div class=\"text-end mt-4 mt-md-0\">\n\n                                                        <a href=\"https:\/\/document360.com\/fr\/case-study\/sysaid\/\"\n\n                                                            class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-tile\">\n\n                                <div class=\"d360-slider-thumb position-relative\">\n\n                                    <figure class=\"mb-0\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\"\n\n                                            class=\"w-100 rounded-4\">\n\n                                    <\/figure>\n\n                                <\/div>\n\n                                <div class=\"d360-slider-caption\">\n\n                                    <div class=\"row\">\n\n                                        <div class=\"col-lg-5\">\n\n                                            <div class=\"d360-card rounded-pill mb-3\">\n\n                                                <div\n\n                                                    class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                    <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\"\n\n                                                            style=\"height:35px;\">\n\n                                                    <\/div>\n\n                                                    <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                        <span class=\"slick-prev\"><\/span>\n\n                                                        <span class=\"slick-next\"><\/span>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                            <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                                <div class=\"d360-card-body\">\n\n                                                    <p class=\"pb-0 mb-4\">Auparavant, les appels clients duraient plus longtemps, car il fallait leur expliquer jusqu\u2019aux bases, et nous devions souvent rester en ligne le temps qu\u2019ils testent notre solution et qu\u2019elle fonctionne. Document360 a all\u00e9g\u00e9 la charge de notre \u00e9quipe de support client, car nos clients peuvent d\u00e9sormais r\u00e9soudre eux-m\u00eames leurs probl\u00e8mes.<\/p>\n\n                                                    <div\n\n                                                        class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                        <div class=\"d360-testimonial-info-caption\">\n\n                                                            <h4 class=\"text-large text-dark pb-0\">Michal Petr\u00e1k <\/h4>\n\n                                                            <p class=\"text-sm text-grey pb-0\">Responsable communication et relations presse, Comgate<\/p>\n\n                                                        <\/div>\n\n                                                    <\/div>\n\n                                                    <div class=\"text-end mt-4 mt-md-0\">\n\n                                                        <a href=\"https:\/\/document360.com\/fr\/case-study\/comgate\/\"\n\n                                                            class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">En savoir plus<\/a>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n\n        <!-- 8. Closing CTA + FAQ -->\n\n        <section class=\"pb-80 pt-5\">\n\n            <div class=\"container\">\n\n                <div class=\"row row-gap-4 align-items-center\">\n\n                    <div class=\"col-lg-5\">\n\n                        <div class=\"ikb-cta-card ikb-mesh\">\n\n                            <h2>Faites de votre manuel<br><span>un outil vraiment utile<\/span><\/h2>\n\n                            <p>Envoyez-nous un chapitre de votre PDF actuel : nous vous le pr\u00e9senterons sous forme de manuel structur\u00e9 et consultable.<\/p>\n\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\n\n                                <!-- <a href=\"https:\/\/document360.com\/fr\/inscription\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Essai gratuit<\/a> --> <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">R\u00e9servez une d\u00e9mo<\/a>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"col-lg-7 ps-lg-5\">\n\n                        <h2 class=\"ikb-faq-head mb-4\">Vos questions, nos r\u00e9ponses<\/h2>\n\n\n\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\n\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\n\n                                        Puis-je cr\u00e9er des manuels utilisateur produit dans Document360 ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. Des arborescences structur\u00e9es de cat\u00e9gories, sous-cat\u00e9gories et articles, l\u2019int\u00e9gration de m\u00e9dias riches et un site lecteur avec une navigation adapt\u00e9e aux manuels en plusieurs sections.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\n\n                                        Les manuels peuvent-ils \u00eatre export\u00e9s en PDF ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. Les articles et des cat\u00e9gories enti\u00e8res peuvent \u00eatre export\u00e9s en PDF, et les exports prennent en charge les polices disponibles sur le site et le portail pour une mise en forme homog\u00e8ne.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\n\n                                        Quels contenus multim\u00e9dias un manuel peut-il int\u00e9grer ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Images, captures d\u2019\u00e9cran, vid\u00e9os et GIF via l\u2019\u00e9diteur WYSIWYG avanc\u00e9, ainsi que des arbres de d\u00e9cision interactifs int\u00e9grables et des d\u00e9mos, guides pas \u00e0 pas et vid\u00e9os explicatives g\u00e9n\u00e9r\u00e9s par l\u2019IA.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\n\n                                        Comment les manuels restent-ils exacts au fil des \u00e9volutions du produit ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Rappels de r\u00e9vision, attributions de workflow avec \u00e9ch\u00e9ances et historique complet des r\u00e9visions. Lorsqu\u2019un article est mis \u00e0 jour et republi\u00e9, le site affiche imm\u00e9diatement la derni\u00e8re version approuv\u00e9e.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\n\n                                        Pouvons-nous publier des manuels en plusieurs langues ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. Chaque article peut exister en plusieurs versions linguistiques, et les lecteurs passent de l\u2019une \u00e0 l\u2019autre sur le site : vos utilisateurs du monde entier lisent les instructions dans leur langue.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\n\n                                        Pouvons-nous importer nos manuels existants ?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Oui. L\u2019import depuis PDF et Word convertit les manuels existants en articles structur\u00e9s : la migration devient un point de d\u00e9part, pas une r\u00e9\u00e9criture.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"Logiciel de manuel utilisateur Du PDF de 100 pages aux r\u00e9ponses instantan\u00e9es Transformez &#8230;","protected":false},"author":43,"featured_media":24094,"parent":22402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-22463","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9duire les Risques avec des Manuels Utilisateur Conformes<\/title>\n<meta name=\"description\" content=\"Construisez des manuels d&#039;utilisation num\u00e9riques en toute confiance. 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