{"id":22463,"date":"2024-09-07T10:37:47","date_gmt":"2024-09-07T10:37:47","guid":{"rendered":"https:\/\/document360.com\/?page_id=22463"},"modified":"2025-11-06T07:00:07","modified_gmt":"2025-11-06T07:00:07","slug":"manuel-utilisateur","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/manuel-utilisateur\/","title":{"rendered":"Manuel de l&rsquo;utilisateur"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n    <figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"D\u00e9grad\u00e9\"\/>\r\n    <\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Logiciel manuel de l&rsquo;utilisateur\r\n                <\/p>\r\n                <h1 class=\"h1_xxlarge mb-3\">R\u00e9duire les risques d&rsquo;indisponibilit\u00e9 avec les manuels utilisateur compatibles avec la conformit\u00e9<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Donnez \u00e0 vos \u00e9quipes des manuels num\u00e9riques interrogeables qui guident la bonne correction et continuent \u00e0 faire bouger les op\u00e9rations.<\/p>\r\n                <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n                    <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                        <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"Entrez votre adresse e-mail\"\/>\r\n                        <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n R\u00e9servez une d\u00e9mo\r\n                        <\/button>\r\n                        <div class=\"exception_message\" style=\"display: none;\">\r\n                            <div id=\"exception_message_content\"><\/div>\r\n                            <div class=\"alert_close\">\u00d7<\/div>\r\n                        <\/div>\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n                <picture class=\"overflow-hidden dark d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-hero-dark.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-hero-dark.svg?ver=1\" alt=\"Manuel de l'utilisateur\"\/>\r\n                <\/source><\/picture>\r\n              <picture class=\"overflow-hidden white d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-hero-light.svg?ver=1\" alt=\"Manuel de l'utilisateur\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>Adopt\u00e9e par des milliers d&rsquo;entreprises dans plus de 150 pays<\/h5>\r\n        <div class=\"row\">\r\n             <ul class=\"d360-logo\">\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"\n                        alt=\"McDonald's\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/vmware-logo-color.png\"\n                        alt=\"vmware\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 40px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"\n                        alt=\"Virgin Red\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 38px;\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/ticketmaster-color-logo.png\"\n                        alt=\"Ticketmaster\" \/>\n                <\/li>\n<!--                 <li>\n                    <img decoding=\"async\" style=\"max-height: 30px\"\n                        src=\"<\/?php echo get_template_directory_uri(); ?>\/images\/customers\/comcast-logo-color.png\"\n                        alt=\"Comcast\">\n                <\/li> -->\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"\n                        alt=\"NHS\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/landing.ai-logo-color.png\"\n                        alt=\"Landing.ai\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 36px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/insider-logo-color.png?ver=2\" alt=\"Insider\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\"\n                        alt=\"Whatfix\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/payoneer-logo-color.png\"\n                        alt=\"Payoneer\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/cascade-logo-color.png\"\n                        alt=\"Cascade\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\"\n                        alt=\"Panaya\" \/>\n                <\/li>\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-6 mb-5 text-center\">\r\n                <h2>Pourquoi les manuels d&rsquo;utilisation traditionnels ne fonctionnent pas<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n                <div class=\"d360-card h-100\">\r\n                    <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                            <div class=\"circle-rel\">\r\n                                <h4>01<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <p>Les manuels encombrants ajoutent des frictions et retardent les corrections urgentes.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n                <div class=\"d360-card h-100\">\r\n                    <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                            <div class=\"circle-rel\">\r\n                                <h4>02<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <p>Les techniciens passent du temps \u00e0 parcourir les 100 pages PDF au lieu de r\u00e9soudre les probl\u00e8mes.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n                <div class=\"d360-card h-100\">\r\n                    <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                            <div class=\"circle-rel\">\r\n                                <h4>03<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <p>Les sites distants sont souvent hors ligne, laissant les manuels critiques hors de port\u00e9e.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-stacking pt-5\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-4\">\r\n                <h2 class=\"sticky-top\">R\u00e9ponses instantan\u00e9es, r\u00e9solutions plus rapides \u2013 une base de connaissances<\/h2>\r\n            <\/div>\r\n            <div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n                <div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5\">Hub de connaissances centralis\u00e9<\/h3>\r\n                                <p class=\"pb-5 pe-lg-4\">Rassembler tous les classeurs et les PDFs en une seule structure fiable\r\n manuel.<\/p>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-centralized-knowledge-hub.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-centralized-knowledge-hub.svg?ver=3\" alt=\"Hub de connaissances centralis\u00e9\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3>Recherche par IA <\/h3>\r\n                                <p class=\"pb-5 pe-lg-4\">Obtenez le bon protocole en quelques secondes en utilisant la recherche IA et la r\u00e9solution\r\n probl\u00e8mes rapidement &#8211; m\u00eame dans les grands manuels. <\/p>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-ai-powered-search.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-ai-powered-search.svg?ver=2\" alt=\"Recherche par IA\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">Documentation hors ligne <\/h3>\r\n                                <p class=\"pb-5 pe-lg-4\">T\u00e9l\u00e9charger les manuels des utilisateurs au format webhelp et donner aux \u00e9quipes le plein\r\n fonctionnera en ligne ou non.<\/p>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-offline-documentation.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-offline-documentation.svg?ver=2\" alt=\"Documentation hors ligne\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">Support multilingue<\/h3>\r\n                                <p class=\"pb-5 pe-lg-4\">Fournissez des instructions claires et traduites pour que chaque \u00e9quipe sur le terrain r\u00e9sout rapidement les probl\u00e8mes, quelle que soit la r\u00e9gion.<\/p>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-multi-language-support.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-multi-language-support.svg\" alt=\"Support multilingue\"\/>\r\n                                <\/source><\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"card-white py-80\">\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row text-center justify-content-center\">\r\n            <div class=\"col-lg-7 px-lg-5 z-index-10\">\r\n                <h2 class=\"mb-5\">Incidences professionnelles des manuels utilisateur compatibles avec la conformit\u00e9<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row pt-3\">\r\n            <div class=\"col-lg-5 pb-4\">\r\n                <div class=\"d360-card d-flex flex-column justify-content-between align-items-end p-3 pe-0 pb-0 h-100 overflow-hidden\">\r\n                    <div class=\"d360-card-body p-4\">\r\n                        <h4>R\u00e9ponse rapide \u00e0 la crise<\/h4>\r\n                        <p class=\"pe-lg-4\">Les \u00e9quipes de terrain ont un acc\u00e8s instantan\u00e9 aux bonnes \u00e9tapes, m\u00eame sous pression. <\/p>\r\n                    <\/div>\r\n                    <picture class=\"ps-lg-4\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-fast-crisis.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-fast-crisis.svg\" alt=\"R\u00e9ponse rapide \u00e0 la crise\"\/>\r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-7 pb-4\">\r\n                <div class=\"d360-card p-3 pb-0 h-100\">\r\n                    <div class=\"d360-card-body p-4 pb-lg-5\">\r\n                        <h4>Conformit\u00e9 fiable <\/h4>\r\n                        <p class=\"pe-lg-4\">Chaque support suit la s\u00e9curit\u00e9 et la conformit\u00e9 ad\u00e9quates avec le num\u00e9rique structur\u00e9\r\n manuels. <\/p>\r\n                    <\/div>\r\n                    <picture class=\"px-lg-4 text-center\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-reliable-compliance.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-reliable-compliance.svg\" alt=\"Conformit\u00e9 fiable\"\/>\r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-card p-3 pb-0 h-100 pe-0\">\r\n                    <div class=\"d360-card-body p-4 pb-0 pe-0\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-6 pb-4\">\r\n                                <h4>Acc\u00e8s flexible pour chaque utilisateur <\/h4>\r\n                                <p class=\"pb-0\">Plusieurs techniciens acc\u00e8dent instantan\u00e9ment au m\u00eame manuel, sans d\u00e9lai.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"col-lg-6\">\r\n                                <picture>\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/um-flexible-access.webp\" type=\"image\/webp\"\/>\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/um-flexible-access.svg\" alt=\"Acc\u00e8s flexible pour chaque utilisateur\"\/>\r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-center\">\r\n    <!-- Testimonials -->\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row mb-5\">\r\n                <div class=\"col-lg-12 text-center\">\r\n                    <h2 class=\"text-white\">Ce que nos clients <br class=\"d-none d-lg-block\"\/>r\u00e9alis\u00e9 avec Document360\r\n                    <\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\" style=\"height:25px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 nous a aid\u00e9 \u00e0 habiliter les clients \u00e0\r\n trouver les connaissances dont ils ont besoin, au lieu de les garder. C&rsquo;est un\r\n changeur de jeu.\r\n Une fois que nous avons t\u00e9l\u00e9charg\u00e9 un article concernant un probl\u00e8me sp\u00e9cifique, nous voyons le soutien\r\n billets\r\n concernant ce probl\u00e8me en diminuant de 20%-30%.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Consultant d&rsquo;exp\u00e9rience client,\r\n Prerender<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/prerender\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Apprendre\r\n En savoir plus<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Compar\u00e9 aux outils pr\u00e9c\u00e9dents, SysAid est en train de moissonner\r\n beaucoup de gains de productivit\u00e9 puisque Document360 leur permet de publier\r\n base de connaissances\r\n articles plus rapidement. Les analyses solides de Document360 aident SysAid rapidement\r\n r\u00e9pondre \u00e0\r\n les commentaires du client, en s&rsquo;alignant sur nos valeurs centr\u00e9es sur le client. <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Responsable du produit, SysAid<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/sysaid\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Apprendre\r\n En savoir plus<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\" style=\"height:35px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Les appels clients ant\u00e9rieurs seraient plus longs parce que\r\n m\u00eame les bases ont d\u00fb leur \u00eatre expliqu\u00e9es et nous avons souvent d\u00fb attendre\r\n online till\r\n ils ont essay\u00e9 notre solution et cela a fonctionn\u00e9. Document360 a aid\u00e9 \u00e0 faciliter la t\u00e2che\r\n la charge sur\r\n notre \u00e9quipe de support client parce que les clients sont maintenant activ\u00e9s pour\r\n g\u00e9rer les probl\u00e8mes\r\n eux-m\u00eames.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Michal Petra\u0301k <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Responsable des communications et des relations publiques,\r\n Comgate<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/comgate\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Apprendre\r\n En savoir plus<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-between mb-5\">\r\n                <div class=\"col-lg-5\">\r\n                    <h2 class=\"pb-0\">Meilleur choix sur le G2, Capterra, et au-del\u00e0&#8230;<\/h2>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                        <span>Notation 4.7<\/span>\r\n                        <div class=\"text-end\">\r\n                            <div class=\"d-flex mb-3\">\r\n                                <!-- 4.5 Stars SVG -->\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"\/>\r\n                                <\/svg>\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-half\"\/>\r\n                                <\/svg>\r\n                            <\/div>\r\n                            <p class=\"pb-0 text-grey\">&gt;3000 revues<\/p>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                                <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                    <path fill=\"#ffc107\"\r\n                                        d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\">\r\n                                    <\/path>\r\n                                <\/symbol>\r\n                                <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                    <path fill=\"#ffc107\"\r\n                                        d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\">\r\n                                    <\/path>\r\n                                <\/symbol>\r\n                            <\/svg>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-rating-info-tile\">\r\n                        <ul>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.g2.com\/products\/document360\/commentaires\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.trustradius.com\/products\/document360\/commentaires\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>9.4<\/strong> \/ 10<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-profile\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.9<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.getapp.com\/fr\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n            <figure class=\"head-shape head-shape-2\">\r\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"D\u00e9grad\u00e9\"\/>\r\n            <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-5 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Transformez les manuels utilisateur en un avantage num\u00e9rique<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-white\">R\u00e9servez une d\u00e9mo<\/a>\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                        <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Tarifs simples &amp; transparents pour toutes les tailles\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Logiciel manuel de l&rsquo;utilisateur Donnez \u00e0 vos \u00e9quipes des manuels num\u00e9riques interrogeables qui &#8230;","protected":false},"author":43,"featured_media":0,"parent":22402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-22463","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9duire les risques d&#039;indisponibilit\u00e9 avec les manuels utilisateur compatibles avec la conformit\u00e9<\/title>\n<meta name=\"description\" content=\"Construisez des manuels d&#039;utilisation num\u00e9riques en toute confiance. 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