{"id":22461,"date":"2024-10-01T07:06:09","date_gmt":"2024-10-01T07:06:09","guid":{"rendered":"https:\/\/document360.com\/?page_id=22461"},"modified":"2025-11-06T07:02:33","modified_gmt":"2025-11-06T07:02:33","slug":"equipe-support-client","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/equipe-support-client\/","title":{"rendered":"\u00c9quipes de support client"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n<figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"D\u00e9grad\u00e9\"\/>\r\n<\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Pour les \u00e9quipes de support client\r\n                <\/p>\r\n                 <h1 class=\"h1_xxlarge mb-3\">Trouver des r\u00e9ponses plus rapidement, r\u00e9soudre les tickets de support plus rapidement<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Permettre aux agents ayant des connaissances instantan\u00e9es de r\u00e9soudre rapidement les tickets et de ravir les clients.<\/p>\r\n            <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n               <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                  <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"Entrez votre adresse e-mail\"\/>\r\n                  <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n R\u00e9servez une d\u00e9mo\r\n                  <\/button>\r\n                  <div class=\"exception_message\" style=\"display: none;\">\r\n                     <div id=\"exception_message_content\"><\/div>\r\n                     <div class=\"alert_close\">\u00d7<\/div>\r\n                  <\/div>\r\n               <\/form>\r\n            <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n                <picture class=\"overflow-hidden dark d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-dark.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-dark.svg?ver=1\" alt=\"Pour les \u00e9quipes de support client\"\/>\r\n                <\/source><\/picture>\r\n              <picture class=\"overflow-hidden white d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-light.svg?ver=1\" alt=\"Pour les \u00e9quipes de support client\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>Adopt\u00e9e par des milliers d&rsquo;entreprises dans plus de 150 pays<\/h5>\r\n        <div class=\"row\">\r\n             <ul class=\"d360-logo\">\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"\n                        alt=\"McDonald's\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/vmware-logo-color.png\"\n                        alt=\"vmware\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 40px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"\n                        alt=\"Virgin Red\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 38px;\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/ticketmaster-color-logo.png\"\n                        alt=\"Ticketmaster\" \/>\n                <\/li>\n<!--                 <li>\n                    <img decoding=\"async\" style=\"max-height: 30px\"\n                        src=\"<\/?php echo get_template_directory_uri(); ?>\/images\/customers\/comcast-logo-color.png\"\n                        alt=\"Comcast\">\n                <\/li> -->\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"\n                        alt=\"NHS\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/landing.ai-logo-color.png\"\n                        alt=\"Landing.ai\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 36px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/insider-logo-color.png?ver=2\" alt=\"Insider\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\"\n                        alt=\"Whatfix\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/payoneer-logo-color.png\"\n                        alt=\"Payoneer\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/cascade-logo-color.png\"\n                        alt=\"Cascade\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\"\n                        alt=\"Panaya\" \/>\n                <\/li>\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n  <div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-6 mb-5 text-center\">\r\n                   \t<h2>Pourquoi votre \u00e9quipe de support combatte-t-elle toujours un backlog<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n      <div class=\"row justify-content-center\">\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>01<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Les agents perdent du temps \u00e0 chercher \u00e0 travers des outils et des dossiers dispers\u00e9s.\r\n<\/p>\r\n\t\t<\/div> \r\n        <\/div>\r\n        <\/div>\r\n       <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t    <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>02<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Une documentation incoh\u00e9rente cr\u00e9e des exp\u00e9riences clients incoh\u00e9rentes.<\/p>\r\n\t   <\/div>\r\n       <\/div>\r\n        <\/div>\r\n\t\t<div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>03<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Les nouveaux agents ram\u00e8nent lentement, retardant les temps de r\u00e9solution.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>04<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>La br\u00fblure augmente au fur et \u00e0 mesure que des billets r\u00e9p\u00e9titifs et \u00e9vitables s\u2019accumulent.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"d360-stacking py-5\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-5\">\r\n                   <h2 class=\"sticky-top\">Moins de billets, des r\u00e9solutions plus rapides. Propuls\u00e9 par une base de connaissances.<\/h2> \r\n                <\/div>\r\n\t\t\t\t<div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5\">D\u00e9posez instantan\u00e9ment la bonne r\u00e9ponse<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Le moteur de recherche de l&rsquo;AI \u00e9quipe les agents avec la r\u00e9ponse la plus pertinente pour chaque ticket &#8211; directement dans leur flux de travail de support.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-instantly-deliver-the-right-answer.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-instantly-deliver-the-right-answer.svg\" alt=\"D\u00e9posez instantan\u00e9ment la bonne r\u00e9ponse\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3>R\u00e9duire les questions r\u00e9p\u00e9titives<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Les connaissances en libre-service signifient moins de billets r\u00e9p\u00e9titifs et plus de temps pour les agents pour g\u00e9rer ce qui importe le plus.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-reduce-repetitive-questions.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-reduce-repetitive-questions.svg\" alt=\"R\u00e9duire les questions r\u00e9p\u00e9titives\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Embarquer rapidement de nouveaux agents<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Des guides internes structur\u00e9s aident les nouveaux agents \u00e0 monter plus vite et \u00e0 r\u00e9soudre les billets en toute confiance d\u00e8s le premier jour.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-onboard-new-agents-quickly.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-onboard-new-agents-quickly.svg\" alt=\"Nouveaux agents embarqu\u00e9s rapidement\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                                 <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Donner aux agents un acc\u00e8s transparent<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Multi-SSO permet aux agents de toutes les r\u00e9gions et partenaires de se connecter en toute s\u00e9curit\u00e9 et d&rsquo;acc\u00e9der aux m\u00eames manuels.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-give-agents-seamless-access.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-give-agents-seamless-access.svg\" alt=\"Donner aux agents un acc\u00e8s fluide\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">D\u00e9couvrir les r\u00e9ponses manquantes<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Les analytiques mettent en \u00e9vidence les lacunes et le contenu d\u00e9pass\u00e9, de sorte que la base de connaissances reste align\u00e9e sur les besoins du client.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-uncover-missing-answers.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-uncover-missing-answers.svg\" alt=\"D\u00e9couvrir les r\u00e9ponses manquantes\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"py-5 mt-80 bg-primary-purple\">\r\n    <div class=\"container\">\r\n        <div class=\"row align-items-center justify-content-between\">\r\n            <div class=\"col-lg-7 pe-lg-5 pb-4 pb-lg-0\">\r\n                <h3 class=\"text-white\">Am\u00e9liorez le Helpdesk que vous utilisez d\u00e9j\u00e0 <\/h3>\r\n                <p class=\"pb-4 text-white\">Les agents travaillent \u00e0 Zendesk, Freshdesk, Zoho et d&rsquo;autres helpdesks tous les jours. Document360 se connecte juste l\u00e0, ajoutant la colonne vert\u00e9brale de la connaissance qui acc\u00e9l\u00e8re les r\u00e9solutions.<\/p>\r\n                <ul class=\"list-disc text-white pe-lg-5\">\r\n                    <li><b>R\u00e9solutions plus rapides :<\/b> Les agents acc\u00e8dent aux guides directement dans la vue des tickets.<\/li>\r\n                    <li><b>Moins d&rsquo;erreurs :<\/b> Les \u00e9quipes suivent les bonnes \u00e9tapes sans changer d&rsquo;outils.<\/li>\r\n                    <li><b>Une meilleure productivit\u00e9 :<\/b> Les agents restent concentr\u00e9s sur les clients au lieu de jongler avec des syst\u00e8mes.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"col-lg-5 position-relative\">\r\n                 <picture class=\"border-radius-sm overflow-hidden\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.webp\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.svg\" alt=\"Am\u00e9liorez le Helpdesk que vous utilisez d\u00e9j\u00e0\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"d360-role py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 mb-5\">\r\n                <h2>Construit pour chaque r\u00f4le<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-between align-items-top\">\r\n            <div class=\"col-lg-6 pe-lg-5 mb-5 mb-lg-0\">\r\n                <div class=\"accordion-wrapper\">\r\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlushExample\">\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFour\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseFour\" aria-expanded=\"true\" aria-controls=\"flush-collapseFour\">Responsable du service client<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFour\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-headingFour\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>R\u00e9soudre les tickets plus rapidement avec la recherche IA.<\/li>\r\n                                        <li>R\u00e9duire les requ\u00eates r\u00e9p\u00e9titives L1.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>Document360 a \u00e9t\u00e9 un excellent moyen de simplifier nos efforts de documentation et de r\u00e9duire les tickets de support gr\u00e2ce \u00e0 sa configuration en libre-service.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Aditya A.<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Repr\u00e9sentant du service \u00e0 la client\u00e8le<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingTwo\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseTwo\" aria-expanded=\"false\" aria-controls=\"flush-collapseTwo\">Responsable du succ\u00e8s client<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingTwo\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Tutoriels avec contenu organis\u00e9.<\/li>\r\n                                        <li>Renforcer l&rsquo;adoption et la r\u00e9tention.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>La fonction analytique de Document360 est mon favori personnel, fournissant un aper\u00e7u de ce dont nos utilisateurs ont le plus besoin.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Shahbano Bhatti<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Sp\u00e9cialiste de la r\u00e9ussite client senior<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/builtspace-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingOne\">\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseOne\" aria-expanded=\"false\" aria-controls=\"flush-collapseOne\"> Responsable du service client<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseOne\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingOne\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Standardize les r\u00e9ponses dans toute l&rsquo;\u00e9quipe.<\/li>\r\n                                        <li>Augmentez l&rsquo;efficacit\u00e9 et r\u00e9duisez les temps de r\u00e9solution.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>Document360 est facile \u00e0 utiliser. La capacit\u00e9 de recherche est in\u00e9gal\u00e9e par la plupart des moteurs de recherche utilis\u00e9s pour ce type de chose.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">James McKee<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Directeur de l\u2019assistance et de la r\u00e9ponse<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingThree\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseThree\" aria-expanded=\"false\" aria-controls=\"flush-collapseThree\">Directeur &#8211; Succ\u00e8s Client<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingThree\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Permettre aux SMC de fournir des conseils proactifs.<\/li>\r\n                                        <li>Am\u00e9liorer la satisfaction et la r\u00e9tention de la client\u00e8le.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>J&rsquo;ai pu cr\u00e9er des articles pour nos clients dans les 5 minutes suivant la connexion. Document360 fait gagner du temps \u00e0 nos clients et \u00e0 mon \u00e9quipe.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Robert Lenk<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Directeur du succ\u00e8s client<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/campus-cafe-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <figure class=\"mb-0\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.webp?ver=2\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.svg?ver=2\"\/>\r\n                <\/source><\/figure>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-centers\">\r\n<!-- Testimonials -->\r\n<div class=\"position-relative pt-5 pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-between mb-5\">\r\n            <div class=\"col-lg-5\">\r\n                <h2 class=\"pb-0\">Meilleur choix sur le G2, Capterra, et au-del\u00e0&#8230;<\/h2>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                    <span>Notation 4.7<\/span>\r\n                    <div class=\"text-end\">\r\n                        <div class=\"d-flex mb-3\">\r\n                            <!-- 4.5 Stars SVG -->\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-half\"\/><\/svg>\r\n                        <\/div>\r\n                        <p class=\"pb-0 text-grey\">&gt;3000 revues<\/p>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                            <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\"><\/path>\r\n                            <\/symbol>\r\n                            <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\"><\/path>\r\n                            <\/symbol>\r\n                        <\/svg>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-rating-info-tile\">\r\n                    <ul>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.g2.com\/products\/document360\/commentaires\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.trustradius.com\/products\/document360\/commentaires\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>9.4<\/strong> \/ 10<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-profile\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.9<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.getapp.com\/fr\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>  \r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n        <figure class=\"head-shape head-shape-2\">\r\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"D\u00e9grad\u00e9\"\/>\r\n        <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-6 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">R\u00e9soudre les tickets plus rapidement avec des guides plus intelligents<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-white\">R\u00e9servez une d\u00e9mo<\/a>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                         <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Tarifs simples &amp; transparents pour toutes les tailles\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Pour les \u00e9quipes de support client Permettre aux agents ayant des connaissances instantan\u00e9es &#8230;","protected":false},"author":43,"featured_media":0,"parent":22402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/roles.php","meta":{"footnotes":""},"class_list":["post-22461","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support client base de connaissances pour fermer les tickets plus rapidement<\/title>\n<meta name=\"description\" content=\"Offrez de meilleures exp\u00e9riences aux clients avec une base de connaissances de support client qui assure des r\u00e9solutions plus rapides et une communication coh\u00e9rente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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