{"id":22424,"date":"2019-03-05T06:15:00","date_gmt":"2019-03-05T06:15:00","guid":{"rendered":"https:\/\/document360.com\/?page_id=22424"},"modified":"2025-01-29T12:31:19","modified_gmt":"2025-01-29T12:31:19","slug":"soutien","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/soutien\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"py-5\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-md-12 col-lg-8 text-center mb-3 px-lg-5\">\r\n                <h1 class=\"pb-2 h1_xxlarge\">Nous sommes toujours l\u00e0 pour vous aider<\/h1>\r\n                <p>Nous offrons une assistance 24 heures sur 24 en semaine et une assistance \u00e0 la demande en fin de\r\n                    semaine.<\/p>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row justify-content-center pb-3\">\r\n            <div class=\"col-md-4 col-lg-3 px-lg-3 text-center\">\r\n                <a href=\"https:\/\/support.document360.com\/support\/login\/\" target=\"_blank\" rel=\"noopener\">\r\n                    <figure class=\"px-4 px-md-2\"><img decoding=\"async\" class=\"w-100\"\r\n                            src=\"\/wp-content\/themes\/document360\/images\/support-ticket.svg?ver=2\"\r\n                            alt=\"Ticket de support\">\r\n                    <\/figure>\r\n                    <p class=\"pb-0 mb-5 text-large text-link-color\"><b>Ticket de support<\/b><\/p>\r\n                <\/a>\r\n            <\/div>\r\n\r\n            <div class=\"col-md-4 col-lg-3 px-lg-3 text-center\">\r\n                <a href=\"https:\/\/docs.document360.com\/\" target=\"_blank\" rel=\"noopener\">\r\n                    <figure class=\"px-4 px-md-2\"><img decoding=\"async\" class=\"w-100\"\r\n                            src=\"\/wp-content\/themes\/document360\/images\/documentation.svg?ver=3\"\r\n                            alt=\"Lisez notre documentation\">\r\n                    <\/figure>\r\n                    <p class=\"pb-0 mb-5 text-large text-link-color\"><b>Documentation<\/b><\/p>\r\n                <\/a>\r\n            <\/div>\r\n\r\n            <div class=\"col-md-4 col-lg-3 px-lg-3 text-center\">\r\n                <a href=\"javascript:void(0);\" onclick=\"window.fcWidget.open();window.fcWidget.show();\">\r\n                    <figure class=\"px-4 px-md-2\"><img decoding=\"async\" class=\"w-100\"\r\n                            src=\"\/wp-content\/themes\/document360\/images\/live-chat.svg?ver=2\" alt=\"Chat en direct\">\r\n                    <\/figure>\r\n                    <p class=\"pb-0 mb-5 text-large text-link-color\"><b>Chat en direct<\/b><\/p>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-md-6 col-lg-4 px-lg-3 text-center\">\r\n                <p class=\"pb-0\">Pour un support technique, vous pouvez envoyer un e-mail<\/p>\r\n                <p class=\"text-large\"><a href=\"mailto:support@document360.com\"\r\n                        class=\"text-link-color\"><b>support@document360.com<\/b><\/a><\/p>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div id=\"d360-support\" class=\"bg-box-gradient py-5\">\r\n    <div class=\"container z-index-10 position-relative pt-4\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-12 text-center mb-4\">\r\n                <h2>Support premium de Document360<\/h2>\r\n                <p class=\"pb-2 px-lg-5\">Avec cette offre, vous b\u00e9n\u00e9ficierez d&rsquo;un acc\u00e8s prioritaire au service de soutien\r\n                    acc\u00e9l\u00e9r\u00e9 et aux temps de r\u00e9ponse\r\n                    en veillant \u00e0 ce que vos probl\u00e8mes soient r\u00e9solus rapidement. Nous allons allouer un expert de\r\n                    soutien d\u00e9di\u00e9 pour travailler en \u00e9troite collaboration avec vous afin de vous fournir des services\r\n                    personnalis\u00e9s\r\n                    des conseils.<\/p>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row justify-content-center mb-5\">\r\n            <div class=\"col-lg-11 d360-webinar position-relative\">\r\n                <div class=\"d360-card shadow-secondary-color overflow-hidden\">\r\n                    <div class=\"d360-card-body p-0\">\r\n                        <div class=\"table-responsive\">\r\n                            <table class=\"table table-v-middle table-compare mb-0\">\r\n                                <thead>\r\n                                    <tr>\r\n                                        <th class=\"text-large text-left px-4\" style=\"vertical-align: bottom;\"><\/th>\r\n                                        <th class=\"text-large bg-grey\">\r\n                                            <div class=\"py-2\">\r\n                                                Support Premium\r\n                                            <\/div>\r\n                                        <\/th>\r\n                                        <th class=\"text-large border-radius\">\r\n                                            <div class=\"py-2\">\r\n                                                Prise en charge r\u00e9guli\u00e8re\r\n                                            <\/div>\r\n                                        <\/th>\r\n                                    <\/tr>\r\n                                <\/thead>\r\n\r\n                                <tbody>\r\n                                    <tr>\r\n                                        <td class=\"px-4\">P\u00e9rim\u00e8tre d&rsquo;application<\/td>\r\n                                        <td class=\"bg-grey\">Applicable pour les clients inscrits \u00e0 Document360<\/td>\r\n                                        <td>Applicable pour tous les clients Document360<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4\">Fen\u00eatre de support<\/td>\r\n                                        <td class=\"bg-grey\">Support 24\/5 + week-end (3h30 &#8211; 17h30) GMT<\/td>\r\n                                        <td>24\/5<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4\">Mode<\/td>\r\n                                        <td class=\"bg-grey\">Chat, email, ticket de helpdesk<\/td>\r\n                                        <td>E-mail, ticket de helpdesk<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4\">Routage prioritaire des tickets pour une prise en charge plus\r\n                                            rapide<\/td>\r\n                                        <td class=\"bg-grey\">Oui<\/td>\r\n                                        <td>Non<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4\">Gestionnaire de compte technique sp\u00e9cifique<\/td>\r\n                                        <td class=\"bg-grey\">Oui<\/td>\r\n                                        <td>Non<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4\">Conseil d&rsquo;experts<\/td>\r\n                                        <td class=\"bg-grey\">Revue consultative et conseils des experts<\/td>\r\n                                        <td>Contextuel \u00e0 utiliser les cas<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4\">Support proactif<\/td>\r\n                                        <td class=\"bg-grey\">Suggestions et alternatives des experts<\/td>\r\n                                        <td>Non<\/td>\r\n                                    <\/tr>\r\n\r\n                                    <tr>\r\n                                        <td class=\"px-4 border-0\">SLA \u2013 Temps de r\u00e9ponse<\/td>\r\n                                        <td class=\"bg-grey border-0\">\r\n                                            <p class=\"pb-2\">Impact sur les affaires critiques : &lt;1 heure<\/p>\r\n                                            <p class=\"pb-2\">Impact mod\u00e9r\u00e9 sur l&rsquo;entreprise : &lt;2 heures<\/p>\r\n                                            <p class=\"pb-2\">Impact minimum sur l&rsquo;entreprise : &lt;4 heures<\/p>\r\n                                            <p class=\"text-primary text-xs\">*pendant le support\r\n                                                fen\u00eatre seulement<\/p>\r\n                                        <\/td>\r\n\r\n                                        <td class=\"border-0\">\r\n                                            <p class=\"pb-2\">Impact sur les affaires critiques : &lt;1 heure<\/p>\r\n                                            <p class=\"pb-2\">Impact mod\u00e9r\u00e9 sur l&rsquo;entreprise : &lt;4 heures<\/p>\r\n                                            <p class=\"pb-2\">Impact minimum sur l&rsquo;entreprise : &lt;8 heures<\/p>\r\n                                            <p class=\"text-primary text-xs\">*pendant le support\r\n                                                fen\u00eatre seulement<\/p>\r\n                                        <\/td>\r\n                                    <\/tr>\r\n                                <\/tbody>\r\n                            <\/table>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                        <div class=\"text-center px-lg-5 mt-5\">\r\n                            <p class=\"pb-2\"><b>Ce n&rsquo;est pas tout.<\/b><\/p>\r\n                            <p class=\"pb-4 px-lg-5 mx-lg-5\">Le support Premium vous donne un acc\u00e8s exclusif aux\r\n                                ressources, y compris les ressources avanc\u00e9es\r\n                                des guides de d\u00e9pannage, des webinaires et des sessions de formation personnalis\u00e9es.\r\n                            <\/p>\r\n                            <p>Mettez \u00e0 niveau vers le support Premium d\u00e8s aujourd&rsquo;hui pour une exp\u00e9rience de\r\n                                support ultime.<\/p>\r\n                            <a href=\"\/contact-us\/\" class=\"btn btn-primary\">Contactez-nous<\/a>\r\n                       \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Nous offrons une assistance 24 heures sur 24 en semaine et une assistance &#8230;","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22424","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | Document360<\/title>\n<meta name=\"description\" content=\"Contactez notre \u00e9quipe de support client\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/document360.com\/fr\/soutien\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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