{"id":22390,"date":"2021-05-19T08:57:37","date_gmt":"2021-05-19T08:57:37","guid":{"rendered":"https:\/\/document360.com\/?page_id=22390"},"modified":"2026-07-17T10:27:51","modified_gmt":"2026-07-17T10:27:51","slug":"saas","status":"publish","type":"page","link":"https:\/\/document360.com\/fr\/solutions\/saas\/","title":{"rendered":"SaaS Knowledge Base"},"content":{"rendered":"<div class=\"d360-hero pt-80 position-relative overflow-x-hidden\">\r\n    <figure class=\"head-shape head-shape-1\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Gradient\">\r\n    <\/figure>\r\n    <figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Gradient\">\r\n    <\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex flex-column align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-9 mb-2 mb-lg-0 text-center\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n                    Base de connaissances SaaS<\/p>\r\n                <h1 class=\"h1_xxlarge mb-1\">Base de connaissances SaaS pour chaque \u00e9tape du parcours client<\/h1>\r\n            <\/div>\r\n            <div class=\"col-lg-7 text-center\">\r\n                <p class=\"px-lg-5 mb-4\">Transformez votre documentation SaaS en r\u00e9ponses instantan\u00e9es fournies avec la pr\u00e9cision de l&rsquo;IA, pour une exp\u00e9rience aussi intuitive qu&rsquo;une conversation avec ChatGPT.<\/p>\r\n                <div class=\"d-flex ps-lg-5 align-items-center justify-content-center\">\r\n                    <a href=\"https:\/\/document360.com\/fr\/inscription\/\" class=\"btn btn-secondary text-nowrap\">Commencer l\u2019essai gratuit<\/a>\r\n                    <a href=\"https:\/\/document360.com\/fr\/demandez-demo\/\" class=\"btn btn-outline-dark text-nowrap ms-3\">R\u00e9servez une d\u00e9mo<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"container px-lg-0 pt-80\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-10 text-center\">\r\n                <picture class=\"shadow-secondary-color border-radius-sm overflow-hidden\">\r\n                  <source class=\"w-100\" srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/img-hero-sass.webp?ver=2\" type=\"image\/webp\">\r\n                  <img decoding=\"async\" class=\"w-100\" alt=\"Saas Knowledge base\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/img-hero-sass.svg?ver=2\" >\r\n              <\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by py-5\">\r\n    <div class=\"container  position-relative z-index-10\">\r\n        <p class=\"text-large\">Reconnue par les entreprises SaaS du monde entier <\/p>\r\n        <div class=\"row\">\r\n            <ul>\r\n                <li>\r\n                    <img decoding=\"async\" alt=\"Panaya\"\r\n                        src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 36px\" alt=\"Insider\"\r\n                        src=\"\/wp-content\/themes\/document360\/images\/customers\/insider-logo-color.png?ver=2\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" alt=\"Whatfix\"\r\n                        src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\r\n                <\/li>\r\n                <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/netflix-logo-color.png\" alt=\"netflix\"><\/li>\r\n                <li>\r\n                    <img decoding=\"async\" alt=\"ctera\"\r\n                        src=\"\/wp-content\/themes\/document360\/images\/customers\/ctera-color-logo.png\">\r\n                <\/li>\r\n              <li><img decoding=\"async\" style=\"max-height: 25px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/aixigo-color-logo.svg\" alt=\"Aixigo\"><\/li>\r\n\r\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-stacking py-5\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-4\">\r\n                <h2 class=\"sticky-top\">Documentation SaaS adapt\u00e9e \u00e0 vos besoins m\u00e9tier sp\u00e9cifiques<\/h2>\r\n            <\/div>\r\n            <div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n                <div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5\">Base de connaissances<\/h3>\r\n                                <p class=\"pe-lg-4\">Cr\u00e9er une base de connaissances ne se r\u00e9sume pas au contenu\u00a0; il s\u2019agit aussi d\u2019impact. Document360 aide les entreprises SaaS \u00e0 r\u00e9duire les demandes d\u2019assistance gr\u00e2ce \u00e0 un libre-service intuitif et optimis\u00e9 par l\u2019IA.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                    <li>R\u00e9duisez le nombre de tickets d&rsquo;assistance de 20 \u00e0 30 %.<\/li>\r\n                                    <li>R\u00e9duction des tickets jusqu&rsquo;\u00e0 70 %<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-base.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-base.svg?ver=2\" alt=\"Knowledge Base\">\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3>Documentation logicielle<\/h3>\r\n                                    <p class=\"pe-lg-4\">Collaboration fluide. Une documentation qui \u00e9volue en temps r\u00e9el, synchronis\u00e9e avec chaque mise \u00e0 jour du produit.<\/p>\r\n                                    <ul class=\"check-list-new mb-5\">\r\n                                    <li>20 \u00e0 30 % de tickets d&rsquo;assistance en moins<\/li>\r\n                                    <li>Un contenu qui \u00e9volue avec votre produit<\/li>\r\n                                    <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-software-documentation.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-software-documentation.svg?ver=3\" alt=\"Software documentation\">\r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">Manuel d&rsquo;utilisation<\/h3>\r\n                                    <p class=\"pe-lg-4\">Offrez aux utilisateurs une exp\u00e9rience intuitive et contextuelle qui les aidera \u00e0 s&rsquo;approprier votre produit.<\/p>\r\n                                    <ul class=\"check-list-new mb-5\">\r\n                                    <li>Int\u00e9gration plus rapide et plus fluide<\/li>\r\n                                    <li>Adoption am\u00e9lior\u00e9e par les utilisateurs<\/li>\r\n                                    <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-user-manual.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-user-manual.svg?ver=2\" alt=\"User manual\">\r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                                <h3 class=\"pe-lg-5 me-lg-5\">SOP<\/h3>\r\n\r\n                                    <p class=\"pe-lg-4\">Simplifiez la cr\u00e9ation, la mise \u00e0 jour et le partage des proc\u00e9dures op\u00e9rationnelles standard (SOP) entre les \u00e9quipes, garantissant ainsi l&rsquo;alignement \u00e0 chaque \u00e9tape de leur d\u00e9veloppement.<\/p>\r\n                                    <ul class=\"check-list-new mb-5\">\r\n                                    <li>Moins d&rsquo;erreurs op\u00e9rationnelles<\/li>\r\n                                    <li>Meilleure coordination des \u00e9quipes<\/li>\r\n                                    <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-sop.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-sop.svg?ver=2\" alt=\"SOP\">\r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"d360-card border-0 feature-block-5 border p-3\">\r\n                    <div class=\"d360-card-body p-5 position-relative\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n                               <h3 class=\"pe-lg-5 me-lg-5\">Documentation API<\/h3>\r\n                                <p class=\"pe-lg-4\">Documentation interactive, con\u00e7ue pour les d\u00e9veloppeurs, qui acc\u00e9l\u00e8re les int\u00e9grations et renforce la confiance des partenaires.<\/p>\r\n                                <ul class=\"check-list-new mb-5\">\r\n                                <li>Cycles d&rsquo;int\u00e9gration plus rapides<\/li>\r\n                                <li>Moins de demandes d&rsquo;assistance aux d\u00e9veloppeurs<\/li>\r\n                                <\/ul>\r\n                                <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-api-documentation.webp?ver=2\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-api-documentation.svg?ver=2\" alt=\"API documentation\">\r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<!-- D360 horizontal slider -->\r\n<div id=\"hz-feature-bg\" class=\"feature-section-wrapper mt-80\">\r\n    <!-- The sticky header for our section -->\r\n    <div id=\"top-sticky-feature\" class=\"py-4\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-5 text-center\">\r\n                    <h2 class=\"pb-0\">Tout ce dont vous avez besoin pour alimenter votre documentation SaaS<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- D360 horizontal slider-->\r\n    <div class=\"d360-feature-hz pb-80\">\r\n        <!-- This inner container is what will stick to the viewport -->\r\n        <div class=\"feature-sticky-content\">\r\n            <div class=\"d360-hz-feature container d-block d-lg-flex\">\r\n                <!-- Panel 1 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\"\r\n                    id=\"section-public\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                                <source\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-generated-faqs.webp\"\r\n                                    type=\"image\/webp\" \/>\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-generated-faqs.svg\"\r\n                                    alt=\"AI-Generated FAQs\" \/>\r\n                            <\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>FAQ g\u00e9n\u00e9r\u00e9es par l&rsquo;IA<\/h3>\r\n\r\n<p>R\u00e9ponses instantan\u00e9es aux questions r\u00e9currentes, lib\u00e9rant ainsi les \u00e9quipes de support pour des interactions \u00e0 plus forte valeur ajout\u00e9e.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Panel 2 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\"\r\n                    id=\"section-private\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-interactive-decision-trees.webp?ver=2\" type=\"image\/webp\">\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-interactive-decision-trees.svg?ver=2\" alt=\"Interactive Decision Tree\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>Arbres de d\u00e9cision interactifs<\/h3>\r\n\r\n<p>Remplacez les FAQ statiques par des guides interactifs \u00e9tape par \u00e9tape pour garantir que les clients suivent un parcours de r\u00e9solution personnalis\u00e9.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Panel 3 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\" id=\"section-mixed\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                              <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-powered-search.webp?ver=2\" type=\"image\/webp\">\r\n                              <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-ai-powered-search.svg?ver=2\" alt=\"AI-Powered Search\">\r\n                          <\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>Recherche optimis\u00e9e par l&rsquo;IA<\/h3>\r\n\r\n<p>Offrez \u00e0 vos clients et \u00e0 vos \u00e9quipes une recherche de type ChatGPT \u00e0 l&rsquo;exp\u00e9rience conversationnelle.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Panel 4 -->\r\n                <div class=\"d360-hz-feature_block d-block d-lg-flex align-items-center mb-5 mb-lg-0\" id=\"section-mixed\">\r\n                    <div class=\"row d-flex align-items-center justify-content-between flex-md-row-reverse\">\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden box-shadow z-index-10 position-relative mb-4 mb-lg-0\">\r\n                              <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-analytics.webp?ver=2\" type=\"image\/webp\">\r\n                              <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sass-knowledge-analytics.svg?ver=2\" alt=\"Knowledge Analytics\">\r\n                          <\/picture>\r\n                        <\/div>\r\n                        <div class=\"col-lg-5 pe-lg-5\">\r\n                            <div class=\"feature-block-content\">\r\n                                <h3>Analyse des connaissances<\/h3>\r\n\r\n<p>Acc\u00e9dez \u00e0 des informations cl\u00e9s pour identifier les lacunes, optimiser les articles sous-performants et am\u00e9liorer en continu le retour sur investissement du libre-service.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Empty Panel for spacing -->\r\n                <div class=\"d360-hz-feature_block d-none d-lg-flex align-items-center\" id=\"section-empty\"><\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<!-- D360 horizontal slider -->\r\n\r\n\r\n<div class=\"d360-role py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 mb-5\">\r\n                <h2>Con\u00e7u pour tous <br class=\"d-none d-lg-block\">r\u00f4le qui fa\u00e7onne le SaaS <\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-between align-items-center\">\r\n            <div class=\"col-lg-6 pe-lg-5 mb-5 mb-lg-0\">\r\n                <div class=\"accordion-wrapper\">\r\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlushExample\">\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFour\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#flush-collapseFour\" aria-expanded=\"true\"\r\n                                    aria-controls=\"flush-collapseFour\">Pour les r\u00e9dacteurs techniques<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFour\" class=\"accordion-collapse collapse show\"\r\n                                aria-labelledby=\"flush-headingFour\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>R\u00e9duisez les corrections gr\u00e2ce \u00e0 la collaboration en temps r\u00e9el et au contr\u00f4le de version<\/li>\r\n\r\n<li>Diminuez de moiti\u00e9 les d\u00e9lais de production de la documentation<\/li>\r\n\r\n<li>Publiez facilement une documentation structur\u00e9e et optimis\u00e9e pour le r\u00e9f\u00e9rencement<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingTwo\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#flush-collapseTwo\" aria-expanded=\"false\"\r\n                                    aria-controls=\"flush-collapseTwo\">Pour les \u00e9quipes de support client<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseTwo\" class=\"accordion-collapse collapse\"\r\n                                aria-labelledby=\"flush-headingTwo\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        R\u00e9duisez de 40 \u00e0 60 % le nombre de tickets r\u00e9p\u00e9titifs gr\u00e2ce au libre-service.\r\n\r\nAcc\u00e9dez instantan\u00e9ment \u00e0 la base de connaissances interne gr\u00e2ce aux wikis priv\u00e9s.\r\n\r\nR\u00e9duisez le temps de formation des agents de 45 %.\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingOne\">\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#flush-collapseOne\" aria-expanded=\"false\"\r\n                                    aria-controls=\"flush-collapseOne\">Pour les d\u00e9veloppeurs<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseOne\" class=\"accordion-collapse collapse\"\r\n                                aria-labelledby=\"flush-headingOne\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>R\u00e9duisez la confusion et les pics de tickets apr\u00e8s le lancement<\/li>\r\n\r\n<li>Validez l&rsquo;adoption des fonctionnalit\u00e9s gr\u00e2ce \u00e0 l&rsquo;analyse des connaissances<\/li>\r\n\r\n<li>Am\u00e9liorez les boucles de r\u00e9troaction client gr\u00e2ce \u00e0 un contenu structur\u00e9<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingThree\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#flush-collapseThree\" aria-expanded=\"false\"\r\n                                    aria-controls=\"flush-collapseThree\">Pour les d\u00e9veloppeurs<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseThree\" class=\"accordion-collapse collapse\"\r\n                                aria-labelledby=\"flush-headingThree\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                        <li>Fournissez une documentation API claire et interactive<\/li>\r\n\r\n<li>R\u00e9duisez de pr\u00e8s de moiti\u00e9 les demandes d&rsquo;assistance \u00e0 l&rsquo;int\u00e9gration<\/li>\r\n\r\n<li>Consacrez moins de temps aux explications et plus de temps au d\u00e9veloppement<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFive\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#flush-collapseFive\" aria-expanded=\"false\"\r\n                                    aria-controls=\"flush-collapseFive\">Pour les responsables de la r\u00e9ussite client<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFive\" class=\"accordion-collapse collapse\"\r\n                                aria-labelledby=\"flush-headingFive\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new mb-0\">\r\n                                       <li>Surveillez l&rsquo;engagement des utilisateurs de la base de connaissances pour anticiper les risques de d\u00e9sabonnement<\/li>\r\n\r\n<li>Fournissez aux clients un contenu qui favorise l&rsquo;adoption des fonctionnalit\u00e9s<\/li>\r\n\r\n<li>Facilitez l&rsquo;int\u00e9gration gr\u00e2ce \u00e0 des guides intuitifs et faciles \u00e0 consulter<\/li>\r\n                                    <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <figure class=\"mb-0\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.webp?ver=2\"\r\n                        type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.svg?ver=2\">\r\n                <\/figure>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"bg-gradient-center\">\r\n    <!-- Testimonials -->\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row mb-5\">\r\n                <div class=\"col-lg-12 text-center\">\r\n                    <h2 class=\"\">Nos clients le disent mieux que quiconque\r\n                    <\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-aspire.jpg\"\r\n                                        class=\"w-100 rounded-4\">\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/aspire-logo-color.png\"\r\n                                                        style=\"height:35px;\">\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 nous aide depuis trois ans de multiples fa\u00e7ons, notamment en cr\u00e9ant et en partageant une documentation technique efficace et en communiquant de mani\u00e8re organis\u00e9e toutes leurs nouvelles fonctionnalit\u00e9s.\r\n                                                <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Kendal Walton <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Support Coordination &#038; Documentation Manager, Aspire<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/aspire\/\"\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Read Case study<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n                                        class=\"w-100 rounded-4\">\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/network-ninja-color-logo.png\"\r\n                                                        style=\"height:30px;\">\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">L&rsquo;adoption de Document360 nous a permis de mieux g\u00e9rer les clients rencontrant des probl\u00e8mes plus importants, car les e-mails et les tickets contenant des questions basiques ont quasiment cess\u00e9 d&rsquo;affluer. Les questions basiques telles que \u00ab\u00a0Comment me connecter\u00a0?\u00a0\u00bb ou \u00ab\u00a0Comment r\u00e9initialiser mon mot de passe\u00a0?\u00a0\u00bb ont diminu\u00e9. <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Alison Bovaird <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Trainer and Documentation Specialist, Network Ninja\r\n                                                        <\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/network-ninja\/\"\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Read Case study<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sophi.jpg\"\r\n                                        class=\"w-100 rounded-4\">\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sophi-color-logo.png\"\r\n                                                        style=\"height:35px;\">\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 nous a permis d&rsquo;am\u00e9liorer consid\u00e9rablement notre efficacit\u00e9 op\u00e9rationnelle, car chacun sait o\u00f9 trouver des informations ou des documents sp\u00e9cifiques. Il a \u00e9galement contribu\u00e9 \u00e0 la satisfaction de nos clients, car ces derniers trouvent les informations plus faciles \u00e0 trouver et sont plus impressionn\u00e9s lorsqu&rsquo;elles sont pr\u00e9sent\u00e9es de mani\u00e8re structur\u00e9e.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Vijayakumar J <\/h4>\r\n                                                        <p class=\"text-sm text-grey pb-0\">Manager of Product Management, Sophi<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/fr\/case-study\/sophi\/\"\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Read Case study<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-between mb-5\">\r\n                <div class=\"col-lg-5\">\r\n                    <h2 class=\"pb-0\">Le meilleur choix sur G2, Capterra et bien plus encore&#8230;<\/h2>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                        <span>Rating 4.7<\/span>\r\n                        <div class=\"text-end\">\r\n                            <div class=\"d-flex mb-3\">\r\n                                <!-- 4.5 Stars SVG -->\r\n                                <svg class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"><\/use>\r\n                                <\/svg>\r\n                                <svg class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"><\/use>\r\n                                <\/svg>\r\n                                <svg class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"><\/use>\r\n                                <\/svg>\r\n                                <svg class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-fill\"><\/use>\r\n                                <\/svg>\r\n                                <svg class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\">\r\n                                    <use xlink:href=\"#star-half\"><\/use>\r\n                                <\/svg>\r\n                            <\/div>\r\n                            <p class=\"pb-0 text-grey\">>3000 reviews<\/p>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                                <symbol id=\"star-fill\" viewBox=\"0 0 16 16\">\r\n                                    <path fill=\"#ffc107\"\r\n                                        d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\">\r\n                                    <\/path>\r\n                                <\/symbol>\r\n                                <symbol id=\"star-half\" viewBox=\"0 0 16 16\">\r\n                                    <path fill=\"#ffc107\"\r\n                                        d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\">\r\n                                    <\/path>\r\n                                <\/symbol>\r\n                            <\/svg>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-rating-info-tile\">\r\n                        <ul>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.g2.com\/products\/document360\/reviews\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.trustradius.com\/products\/document360\/reviews\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>9.4<\/strong> \/ 10<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-profile\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>4.9<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                            <li class=\"text-center\">\r\n                                <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                    <div class=\"d360-ratings-info-content p-4\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\">\r\n                                        <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                    <\/div>\r\n                                <\/a>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n            <figure class=\"head-shape head-shape-2\">\r\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\"\r\n                    alt=\"Gradient\">\r\n            <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-6 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">R\u00e9duisez le taux d&rsquo;attrition client gr\u00e2ce \u00e0 une documentation intelligente<\/h2>\r\n                       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