{"version":"1.0","provider_name":"Document360","provider_url":"https:\/\/document360.com\/fr\/","author_name":"Santhosh Ravi","author_url":"https:\/\/document360.com\/fr\/blog\/author\/santhosh\/","title":"Base de connaissances interne centralis\u00e9e pour une prise en charge plus rapide","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"MFmKL1dBNh\"><a href=\"https:\/\/document360.com\/fr\/solutions\/base-de-connaissances-externe\/\">Base de connaissances externe<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/document360.com\/fr\/solutions\/base-de-connaissances-externe\/embed\/#?secret=MFmKL1dBNh\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Base de connaissances externe\u00a0\u00bb &#8212; Document360\" data-secret=\"MFmKL1dBNh\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/document360.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/document360.com\/wp-content\/uploads\/2025\/01\/OG-general-768x401.jpg","thumbnail_width":600,"thumbnail_height":313,"description":"Donner aux agents de soutien un acc\u00e8s instantan\u00e9 \u00e0 des informations pr\u00e9cises en utilisant une base de connaissances interne. R\u00e9soudre les tickets plus vite, r\u00e9duire les erreurs avec une int\u00e9gration transparente du helpdesk."}