{"id":34562,"date":"2025-10-01T13:27:18","date_gmt":"2025-10-01T13:27:18","guid":{"rendered":"https:\/\/document360.com\/?page_id=34562"},"modified":"2026-10-01T09:07:42","modified_gmt":"2026-10-01T09:07:42","slug":"base-de-conocimiento-externo","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/base-de-conocimiento-externo\/","title":{"rendered":"Base de conocimientos externa"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n    <div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n        <div class=\"container pt-5\">\r\n\r\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                                height=\"115\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__text\">Base de conocimientos externa<\/span>\r\n\r\n                    <\/span>\r\n\r\n\r\n\r\n                    <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                        Deja que tus clientes encuentren<br> las respuestas por s\u00ed mismos\r\n\r\n                    <\/h1>\r\n\r\n\r\n\r\n                    <p class=\"text-large mb-4 pe-lg-5\">\r\n\r\n                        Ofrece a tus clientes un centro de ayuda que resuelve dudas antes de que existan los tickets, con respuestas directas, un chatbot fiable y res\u00famenes de art\u00edculos que reducen el tiempo de lectura de minutos a segundos.\r\n\r\n                    <\/p>\r\n\r\n\r\n\r\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                                placeholder=\"Introduce tu email\">\r\n\r\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Reservar una demo<\/button>\r\n\r\n                            <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                                <div id=\"exception_message_content\"><\/div>\r\n\r\n                                <div class=\"alert_close\">&times;<\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/form>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-6\">\r\n\r\n                    <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.webp?ver=1\"\r\n\r\n                            type=\"image\/webp\">\r\n\r\n                        <img decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.svg?ver=1\"\r\n\r\n                            alt=\"Base de conocimientos externa\">\r\n\r\n                    <\/picture>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <h5>La confianza de miles de empresas en m\u00e1s de 150 pa\u00edses<\/h5>\r\n\r\n            <div class=\"row\">\r\n\r\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n    <div class=\"d360-shape_card py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-7 mb-4 text-center\">\r\n\r\n                    <h2>Por qu\u00e9 tu equipo de soporte siempre va con retraso<\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row  justify-content-center\">\r\n\r\n                <div class=\"col-lg-9\">\r\n\r\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>01<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Hasta el 60 % de los tickets son preguntas repetitivas sobre c\u00f3mo hacer algo. El conocimiento existe, pero vive en los tickets y no en un documento.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>02<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Los clientes no encuentran respuestas en internet, as\u00ed que el formulario de contacto se convierte en el camino m\u00e1s f\u00e1cil.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>03<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Los art\u00edculos que faltan o est\u00e1n desactualizados convierten preguntas sencillas en escalados. El autoservicio cae aunque el contenido crezca.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- =============================================== 4. FEATURE CARDS\r\n\r\n         Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n         script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n    <section class=\"pb-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Ayuda a tus clientes a encontrar respuestas. <br> Evita m\u00e1s tickets.\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n                <!-- 4.1 Customer self-service -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-1\">Autoservicio para clientes<\/span>\r\n\r\n                                <h3>Los clientes lo resuelven solos, a las 2 de la madrugada<\/h3>\r\n\r\n                                <h4>El reto<\/h4>\r\n\r\n                                <p>Los agentes dan la misma explicaci\u00f3n cada d\u00eda, y cada respuesta caduca en cuanto se env\u00eda.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                    <p>Un centro de ayuda con tu marca y en tu propio dominio, organizado en temas claros, para que una respuesta escrita una vez funcione a todas horas.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.webp?ver=1\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.svg?ver=1\"\r\n\r\n                                        alt=\"Autoservicio para clientes\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.2 Ticket deflection -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-2\">Desv\u00edo de tickets<\/span>\r\n\r\n                                <h3>Intercepta el ticket antes de que se env\u00ede<\/h3>\r\n\r\n                                <h4>El reto<\/h4>\r\n\r\n                                <p>El formulario de contacto est\u00e1 a un clic desde cualquier p\u00e1gina, y nadie puede demostrar cu\u00e1nto ahorra realmente el centro de ayuda.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                    <p>El desviador de tickets muestra art\u00edculos relacionados mientras se crea una solicitud, y las anal\u00edticas registran cu\u00e1ntas consultas nunca llegaron a ser tickets.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.svg\"\r\n\r\n                                        alt=\"Desv\u00edo de tickets\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.3 Global & multilingual customers -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-3\">Clientes globales y multiling\u00fces<\/span>\r\n\r\n                                <h3>Responde en el idioma de cada cliente<\/h3>\r\n\r\n                                <h4>El reto<\/h4>\r\n\r\n                                <p>Un centro de ayuda solo en ingl\u00e9s env\u00eda directamente a la cola de soporte a todos los clientes que no hablan ingl\u00e9s.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                    <p>La localizaci\u00f3n integrada ofrece versiones de cada art\u00edculo en varios idiomas, lo que reduce el volumen global de tickets sin un equipo de soporte regional.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        alt=\"Clientes globales y multiling\u00fces\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.4 AI answers for customers (dark) -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-4\">Respuestas con IA para clientes<\/span>\r\n\r\n                                <h3>Resuelve la duda en la barra de b\u00fasqueda<\/h3>\r\n\r\n                                <h4>El reto<\/h4>\r\n\r\n                                <p>La b\u00fasqueda por palabras clave devuelve cuarenta art\u00edculos poco relacionados, as\u00ed que los clientes se rinden y abren un ticket.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>La ventaja de Document360<\/h4>\r\n\r\n                                    <p>Eddy AI ofrece una respuesta directa y con fuentes a partir de toda la base de conocimientos, y crea un ticket con la conversaci\u00f3n cuando hace falta una persona.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        alt=\"Respuestas con IA para clientes\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.5 Search & AI discoverability -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-5\">Visibilidad en buscadores e IA<\/span>\r\n\r\n                                <h3>Visible en Google y citada por los asistentes de IA<\/h3>\r\n\r\n                                <h4>El reto<\/h4>\r\n\r\n                                <p>La mayor\u00eda de los clientes buscan antes de visitar tu sitio. Si el art\u00edculo de ayuda no aparece ah\u00ed, aparece el ticket.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                    <p>Los controles de SEO, los metadatos escritos con IA y los sitemaps hacen indexable el contenido de ayuda, y el servidor MCP permite que los asistentes de IA respondan a partir de \u00e9l.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        alt=\"Visibilidad en buscadores e IA\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Cada funcionalidad, vinculada a un<br> resultado de negocio\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Funcionalidad<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">B\u00fasqueda con Eddy AI<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Desviador de tickets de soporte<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Gestor de categor\u00edas<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Soporte multiling\u00fce<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Anal\u00edticas Pro y feedback<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Personalizaci\u00f3n SEO y MCP<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Acceso mixto y grupos de lectores<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                    <div class=\"ikb-cap-head\">Con Document360<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Responde la pregunta en la barra de b\u00fasqueda y cita el art\u00edculo utilizado<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Sugiere art\u00edculos relacionados mientras se env\u00eda una solicitud de soporte<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Organiza el contenido de ayuda en los temas que los clientes realmente consultan<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Ofrece cada art\u00edculo en el idioma del lector<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Muestra b\u00fasquedas, b\u00fasquedas fallidas, lecturas y valoraciones de los art\u00edculos<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Hace que el contenido de ayuda sea indexable por buscadores y legible por los LLM<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Mantiene algunas secciones p\u00fablicas y protege otras tras el inicio de sesi\u00f3n del lector<\/span><\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Resultado de negocio<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Resoluci\u00f3n sin un agente<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Reducci\u00f3n medible de tickets<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Menos dependencia del soporte<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Escala global, sin soporte regional<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Carencias de contenido cubiertas con datos<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Encontrado antes que la p\u00e1gina de contacto<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Un sitio para todas las audiencias<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n    <div class=\"ikb-dark mcp-dark\">\r\n\r\n        <!-- 6. Help delivered where customers already are -->\r\n\r\n        <section class=\"py-80\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"ikb-deliver\">\r\n\r\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                        <div class=\"row align-items-center\">\r\n\r\n                            <div class=\"col-lg-6 pb-3\">\r\n\r\n                                <h2>Ayuda donde ya est\u00e1n tus clientes<\/h2>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"col-lg-6\">\r\n\r\n                                <p>Un centro de ayuda solo evita tickets si los clientes lo encuentran antes que tu formulario de contacto. Las respuestas aparecen en la app, en el helpdesk y en los resultados de b\u00fasqueda, y cada consulta se convierte en datos sobre los que actuar.<\/p>\r\n\r\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Ver las integraciones<\/a>\r\n\r\n                                    <span class=\"ikb-avatars\">\r\n\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                            alt=\"integraci\u00f3n\">\r\n\r\n                                    <\/span>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"ikb-deliver-cols\">\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Widget en la app<\/h4>\r\n\r\n                            <p>Ayuda contextual dentro de tu producto, para que los clientes nunca salgan de la pantalla.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Dentro del ticket<\/h4>\r\n\r\n                            <p>Los agentes de Zendesk, Freshdesk y Zoho ven el art\u00edculo adecuado en la vista del ticket.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>En tu dominio<\/h4>\r\n\r\n                            <p>Sitio personalizado con tu marca en help.yourcompany.com, indexable por Google.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Lista para los LLM<\/h4>\r\n\r\n                            <p>El servidor MCP permite que los asistentes de IA respondan a partir de tu contenido de ayuda aprobado.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n\r\n\r\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">Lo que nuestros clientes han logrado <br class=\"d-none d-lg-block\">con Document360\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 nos ha ayudado a que los clientes encuentren el conocimiento que necesitan, en lugar de restringirlo. Ha cambiado las reglas del juego. Cuando publicamos un art\u00edculo sobre un problema concreto, los tickets de soporte sobre ese problema bajan entre un 20 % y un 30 %.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Consultora de experiencia del cliente, Prerender<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/prerender-support-tickets-reduced-by-30percent\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fastmag-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 te ofrece una visi\u00f3n completa de lo que ocurre en todas las facetas de tu contenido.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Thibaut de robien<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">CEO de Fastmag<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a data-fancybox href=\"https:\/\/youtu.be\/QiZiF06LNb4\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">En comparaci\u00f3n con herramientas anteriores, SysAid est\u00e1 logrando grandes mejoras de productividad, ya que Document360 le permite publicar art\u00edculos en la base de conocimientos m\u00e1s r\u00e1pido. Las s\u00f3lidas anal\u00edticas de Document360 ayudan a SysAid a responder con rapidez al feedback de los clientes, en l\u00ednea con nuestros valores centrados en el cliente. <\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Product Manager, SysAid<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/sysaid-created-interactive-documentation-site-for-customers\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\"\r\n\r\n                                                        style=\"height:35px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Antes, las llamadas de clientes se alargaban porque hab\u00eda que explicarles hasta lo m\u00e1s b\u00e1sico, y a menudo ten\u00edamos que esperar en l\u00ednea hasta que probaban nuestra soluci\u00f3n y funcionaba. Document360 ha aliviado la carga de nuestro equipo de atenci\u00f3n al cliente porque ahora los clientes pueden resolver los problemas por s\u00ed mismos.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Michal Petr\u00e1k <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Responsable de Comunicaci\u00f3n y Relaciones P\u00fablicas, Comgate<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/comgate-hosts-user-guides-for-customer-self-service-to-set-up-the-payment-gateways\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n        <!-- 8. Closing CTA + FAQ -->\r\n\r\n        <section class=\"pb-80 pt-5\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                    <div class=\"col-lg-5\">\r\n\r\n                        <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                            <h2>Deja de responder <br class=\"d-none d-lg-block\"><span>dos veces el mismo ticket<\/span><\/h2>\r\n\r\n                            <p>Trae tus veinte preguntas m\u00e1s repetidas y te mostraremos c\u00f3mo funciona el desv\u00edo de tickets con ellas.<\/p>\r\n\r\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                                <!-- <a href=\"https:\/\/document360.com\/es\/inscribirse\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Prueba gratuita<\/a> --> <a href=\"https:\/\/document360.com\/es\/request-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Reservar una demo<\/a>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                        <h2 class=\"ikb-faq-head mb-4\">Preguntas frecuentes<\/h2>\r\n\r\n\r\n\r\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                        \u00bfC\u00f3mo da soporte Document360 a las bases de conocimientos externas?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Alojamiento en dominio propio, personalizaci\u00f3n del sitio con tu marca, configuraci\u00f3n SEO de metat\u00edtulos, descripciones y sitemaps, y b\u00fasqueda con Eddy AI. Las valoraciones de los lectores y las anal\u00edticas ayudan a los equipos a mejorar el contenido de forma continua.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                        \u00bfC\u00f3mo reduce realmente los tickets?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        El desviador de tickets muestra art\u00edculos relevantes cuando un usuario est\u00e1 a punto de enviar una solicitud de soporte, y la m\u00e9trica \u201cAnswered from Knowledge Base\u201d registra cu\u00e1ntas consultas se resolvieron sin crear un ticket.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                        \u00bfPueden algunas partes de la base de conocimientos ser privadas?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        S\u00ed. El acceso mixto permite que parte del contenido sea p\u00fablico mientras otras secciones requieren el inicio de sesi\u00f3n del lector, para que puedas reservar art\u00edculos premium o contractuales a clientes autenticados.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                        \u00bfAdmite varios idiomas?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        S\u00ed. Cada art\u00edculo puede tener versiones en varios idiomas, y los lectores pasan de una versi\u00f3n a otra en el propio sitio.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                        \u00bfPodr\u00e1n los asistentes de IA responder a partir de nuestro centro de ayuda?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        El contenido p\u00fablico es indexable, y el servidor MCP de Document360 conecta tu base de conocimientos directamente con los LLM, para que los asistentes respondan a partir de tu contenido aprobado en lugar de adivinar.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\r\n\r\n                                        Base de conocimientos externa o interna: \u00bfcu\u00e1l necesitamos?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        La externa atiende a los clientes y reduce el volumen de consultas entrantes; la interna atiende a los empleados y acelera la resoluci\u00f3n. La mayor\u00eda de los equipos usan ambas desde una misma plataforma, con distintos ajustes de acceso y un flujo de trabajo de redacci\u00f3n compartido.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n    <\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de conocimientos externa Deja que tus clientes encuentren las respuestas por s\u00ed &#8230;","protected":false},"author":66,"featured_media":24097,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34562","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de conocimientos externa de autoservicio | Document360<\/title>\n<meta name=\"description\" content=\"Reduce los tickets de soporte sin ampliar plantilla. 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