{"id":34562,"date":"2025-10-01T13:27:18","date_gmt":"2025-10-01T13:27:18","guid":{"rendered":"https:\/\/document360.com\/?page_id=34562"},"modified":"2025-10-15T08:35:38","modified_gmt":"2025-10-15T08:35:38","slug":"base-de-conocimiento-externo","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/base-de-conocimiento-externo\/","title":{"rendered":"Base de conocimientos externa"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n<figure class=\"head-shape head-shape-2\">\r\n    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"Gradiente\"\/>\r\n<\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Software de Base de Conocimientos Externos\r\n                <\/p>\r\n                 <h1 class=\"h1_xxlarge mb-3\">Recorte los tickets de soporte sin escalar su equipo<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Permita que los clientes encuentren respuestas inmediatamente. Dale a su equipo de apoyo el tiempo necesario para centrarse en lo que realmente importa.<\/p>\r\n            <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n               <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                  <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"Introduce tu email\"\/>\r\n                  <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n Reserva una Demo\r\n                  <\/button>\r\n                  <div class=\"exception_message\" style=\"display: none;\">\r\n                     <div id=\"exception_message_content\"\/><\/div>\r\n                     <div class=\"alert_close\">\u00d7<\/div>\r\n                  <\/div>\r\n               <\/form>\r\n            <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n                <picture class=\"overflow-hidden dark d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-hero-dark.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-hero-dark.svg?ver=1\" alt=\"Base de conocimientos externa\"\/>\r\n                <\/source><\/picture>\r\n              <picture class=\"overflow-hidden white d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-hero-light.svg?ver=1\" alt=\"Base de conocimientos externa\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>La confianza de miles de empresas en m\u00e1s de 150 pa\u00edses<\/h5>\r\n        <div class=\"row\">\r\n             <ul class=\"d360-logo\">\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"\n                        alt=\"McDonald's\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/vmware-logo-color.png\"\n                        alt=\"vmware\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 40px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"\n                        alt=\"Virgin Red\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 38px;\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/ticketmaster-color-logo.png\"\n                        alt=\"Ticketmaster\" \/>\n                <\/li>\n<!--                 <li>\n                    <img decoding=\"async\" style=\"max-height: 30px\"\n                        src=\"<\/?php echo get_template_directory_uri(); ?>\/images\/customers\/comcast-logo-color.png\"\n                        alt=\"Comcast\">\n                <\/li> -->\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"\n                        alt=\"NHS\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/landing.ai-logo-color.png\"\n                        alt=\"Landing.ai\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 36px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/insider-logo-color.png?ver=2\" alt=\"Insider\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\"\n                        alt=\"Whatfix\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/payoneer-logo-color.png\"\n                        alt=\"Payoneer\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/cascade-logo-color.png\"\n                        alt=\"Cascade\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\"\n                        alt=\"Panaya\" \/>\n                <\/li>\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n  <div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-6 mb-5 text-center\">\r\n                   \t<h2>\u00bfPor qu\u00e9 su equipo de soporte siempre est\u00e1 luchando contra un backlog<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n      <div class=\"row justify-content-center\">\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>01<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Hasta el 60% de los boletos son preguntas repetitivas que consumen el tiempo de los agentes.<\/p>\r\n\t\t<\/div> \r\n        <\/div>\r\n        <\/div>\r\n       <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t    <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>02<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Los clientes no pueden encontrar respuestas en l\u00ednea &#8211; por lo que por defecto se ponen en contacto con soporte.<\/p>\r\n\t   <\/div>\r\n       <\/div>\r\n        <\/div>\r\n\t\t<div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>03<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Art\u00edculos perdidos o obsoletos convierten preguntas simples en boletos.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"d360-stacking pt-5\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-4\">\r\n                   <h2 class=\"sticky-top\">Peque\u00f1os tickets, resoluciones m\u00e1s r\u00e1pidas con una \u00fanica base de conocimiento de autoservicio.<\/h2> \r\n                <\/div>\r\n\t\t\t\t<div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5\">Base de conocimientos centralizada<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">D\u00e9 a sus clientes un lugar para encontrar todas las respuestas &#8211; siempre al d\u00eda, siempre disponible.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-centralized-knowledge-base.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-centralized-knowledge-base.svg\" alt=\"Base de conocimientos centralizada\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3>Gestor de categor\u00edas<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Organice su contenido en temas claros usando el gestor de categor\u00edas para reducir la dependencia del cliente del soporte.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-category-manager.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-category-manager.svg\" alt=\"Gestor de categor\u00edas\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">B\u00fasqueda AI-Powered<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Entrega instant\u00e1neas, respuestas relevantes y resuelve preguntas en la barra de b\u00fasqueda &#8211; no en la cola de soporte.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-ai-powered-search.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-ai-powered-search.svg\" alt=\"B\u00fasqueda AI-Powered\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Soporte multiidioma<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Reduce el volumen de tickets de los usuarios globales al servir respuestas en su idioma con la localizaci\u00f3n integrada de Document360.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-multi-language-support.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-multi-language-support.svg\" alt=\"Soporte multiidioma\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-5 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Informando &amp; An\u00e1lisis<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Vea lo que los clientes buscan, leen y las se\u00f1ales que le dan &#8211; luego act\u00faen sobre ellos para reducir los tickets.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-reporting-analytics.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-reporting-analytics.svg\" alt=\"Informando &amp; An\u00e1lisis\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n    <div class=\"card-white py-80\">\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row text-center justify-content-center\">\r\n            <div class=\"col-lg-5 z-index-10 px-lg-5\">\r\n                <h2 class=\"mb-5\">Impacto comercial de menos tickets<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row pt-3\">\r\n            <div class=\"col-lg-5 pb-4\">\r\n                <div class=\"d360-card d-flex flex-column justify-content-between align-items-end p-3 pe-0 pb-0 h-100 overflow-hidden\">\r\n                    <div class=\"d360-card-body p-4\">\r\n                        <h4>Los clientes resuelven problemas al instante<\/h4>\r\n                        <p class=\"pe-lg-4\">Los clientes reciben las respuestas m\u00e1s r\u00e1pido, lo que aumenta la satisfacci\u00f3n.<\/p>\r\n                    <\/div>\r\n                    <picture class=\"ps-lg-4\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-customer-solve-problem.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-customer-solve-problem.svg\" alt=\"Los clientes resuelven problemas al instante\"\/> \r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-7 pb-4\">\r\n                <div class=\"d360-card p-3 pb-0 h-100\">\r\n                    <div class=\"d360-card-body p-4 pb-lg-5\">\r\n                        <h4>Expansi\u00f3n sin contador de cabeceras a\u00f1adido<\/h4>\r\n                        <p class=\"pe-lg-4\">Maneje las consultas crecientes de manera eficiente, manteniendo el tama\u00f1o de su equipo del mismo modo.<\/p>\r\n                    <\/div>\r\n                    <picture class=\"px-lg-4 text-center\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-expansion-headcount.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-expansion-headcount.svg\" alt=\"Expansi\u00f3n sin contador de cabeceras a\u00f1adido\"\/> \r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-card p-3 pb-0 h-100 pe-0\">\r\n                    <div class=\"d360-card-body p-4 pb-0 pe-0\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-6 pb-4\">\r\n                                <h4>El trabajo de alto valor tiene prioridad<\/h4>\r\n                                <p class=\"pb-0\">El autoservicio despeja el ruido, los equipos resuelven lo que importa.<\/p>\r\n                            <\/div>\r\n                            <div class=\"col-lg-6\">\r\n                                <picture>\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-high-value-work.webp\" type=\"image\/webp\"\/>\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-high-value-work.svg\" alt=\"El trabajo de alto valor tiene prioridad\"\/> \r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-center\">\r\n<!-- Testimonials -->\r\n<div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row mb-5\">\r\n                <div class=\"col-lg-12 text-center\">\r\n                    <h2 class=\"text-white\">Lo que nuestros clientes han conseguido <br class=\"d-none d-lg-block\"\/>con Document360\r\n                    <\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\" style=\"height:25px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 nos ha ayudado a empoderar a los clientes\r\n encontrar el conocimiento que necesitan, en lugar de guardarlo. Es un\r\n cambiador de juego.\r\n Una vez que subimos un art\u00edculo con respecto a un tema espec\u00edfico, vemos apoyo\r\n tickets\r\n con respecto a este problema disminuyendo 20%-30%.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Consulta de Experiencia del Cliente,\r\n Prerender<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"\/case-study\/) ender-support-tickets-reduced-por-30% \/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Aprender\r\n M\u00e1s<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fastmag-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 te ofrece una visi\u00f3n completa de lo que est\u00e1 sucediendo con todas las facetas de tu contenido.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Thibaut de robien<\/h4>\r\n                                                        <p class=\"text-sm text-grey\">CEO de Fastmag<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a data-fancybox=\"\" href=\"https:\/\/youtu.be\/QiZiF06LNb4\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Aprender\r\n M\u00e1s<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">En comparaci\u00f3n con las herramientas anteriores, SysAid est\u00e1 cosechando\r\n un mont\u00f3n de aumento de productividad ya que Document360 les permite publicar\r\n base de conocimientos\r\n art\u00edculos m\u00e1s r\u00e1pido. La robusta anal\u00edtica de Document360 ayuda a SysAid r\u00e1pidamente\r\n responder a\r\n comentarios del cliente, aline\u00e1ndose con nuestros valores centrados en el cliente. <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Gestor de productos, SysAid<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"\/case-study\/sysaid-created-interactive-documentation-site-para-clientes\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Aprender\r\n M\u00e1s<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\" style=\"height:35px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Las llamadas de clientes anteriores durar\u00edan m\u00e1s tiempo porque\r\n incluso hab\u00eda que explicarles lo b\u00e1sico y a menudo tuvimos que esperar\r\n online till\r\n The room was very clean and the staff were very friendly and helpful. Document360 ha ayudado a la facilidad\r\n la carga\r\n nuestro equipo de atenci\u00f3n al cliente porque los clientes ahora est\u00e1n habilitados para\r\n manejar problemas\r\n ellos mismos.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">al Petra\u00b4k <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Comunicaciones y gestor de relaciones p\u00fablicas,\r\n Compuerta<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/case-study\/comgate-hosts-user-guides-for-customer-self-service-to-set-up-the-payment-gateways\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Aprender\r\n M\u00e1s<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<div class=\"position-relative pt-5 pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-between mb-5\">\r\n            <div class=\"col-lg-5\">\r\n                <h2 class=\"pb-0\">Mejor opci\u00f3n en G2, Capterra, y m\u00e1s all\u00e1&#8230;<\/h2>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                    <span>Puntuaci\u00f3n 4.7<\/span>\r\n                    <div class=\"text-end\">\r\n                        <div class=\"d-flex mb-3\">\r\n                            <!-- 4.5 Stars SVG -->\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-half\"\/><\/svg>\r\n                        <\/div>\r\n                        <p class=\"pb-0 text-grey\">&gt;3000 valoraciones<\/p>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                            <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\"><\/path>\r\n                            <\/symbol>\r\n                            <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\"><\/path>\r\n                            <\/symbol>\r\n                        <\/svg>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-rating-info-tile\">\r\n                    <ul>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.g2.com\/products\/document360\/comentarios\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.trustradius.com\/products\/document360\/reviews\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>9,4<\/strong> \/ 10<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-perfil\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,9<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>  \r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n        <figure class=\"head-shape head-shape-2\">\r\n            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Gradiente\"\/>\r\n        <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-5 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Habilitar a los clientes para encontrar respuestas instant\u00e1neas<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/es\/request-demo\/\" class=\"btn btn-white\">Reservar una demo<\/a> \r\n                    <\/div>\r\n                    \r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                        <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Precio simple &amp; transparente para todos los tama\u00f1os\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Software de Base de Conocimientos Externos Permita que los clientes encuentren respuestas inmediatamente. &#8230;","protected":false},"author":66,"featured_media":0,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34562","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de conocimientos interna centralizada para soporte r\u00e1pido<\/title>\n<meta name=\"description\" content=\"Empoderar a los agentes de apoyo con acceso instant\u00e1neo a informaci\u00f3n precisa usando la base de conocimiento interna. 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