{"id":34561,"date":"2025-10-01T13:27:20","date_gmt":"2025-10-01T13:27:20","guid":{"rendered":"https:\/\/document360.com\/?page_id=34561"},"modified":"2025-10-15T08:36:10","modified_gmt":"2025-10-15T08:36:10","slug":"base-de-conocimiento-interno","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/base-de-conocimiento-interno\/","title":{"rendered":"Base de conocimientos interna"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n<figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"Gradiente\"\/>\r\n<\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Software interno de base de conocimiento\r\n                <\/p>\r\n                 <h1 class=\"h1_xxlarge mb-3\"> Cerrar tickets de soporte m\u00e1s r\u00e1pido con una base de conocimiento central<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Dar a los agentes de soporte acceso instant\u00e1neo a las respuestas correctas, en cualquier lugar y en cualquier momento.<\/p>\r\n            <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n               <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                  <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"Introduce tu email\"\/>\r\n                  <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n Reserva una Demo\r\n                  <\/button>\r\n                  <div class=\"exception_message\" style=\"display: none;\">\r\n                     <div id=\"exception_message_content\"\/><\/div>\r\n                     <div class=\"alert_close\">\u00d7<\/div>\r\n                  <\/div>\r\n               <\/form>\r\n            <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n               <picture class=\"overflow-hidden dark d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-hero-dark.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-hero-dark.svg?ver=1\" alt=\"Base de conocimientos interna\"\/>\r\n                <\/source><\/picture>\r\n              <picture class=\"overflow-hidden white d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-hero-light.svg?ver=1\" alt=\"Base de conocimientos interna\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>La confianza de miles de empresas en m\u00e1s de 150 pa\u00edses<\/h5>\r\n        <div class=\"row\">\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n        <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n  <div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-6 mb-5 text-center\">\r\n                   \t<h2>Por qu\u00e9 la resoluci\u00f3n de tickets de soporte tarda demasiado tiempo<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n      <div class=\"row justify-content-center\">\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>01<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Los recursos dispersos entre sistemas retrasan la resoluci\u00f3n de incluso billetes simples.<\/p>\r\n\t\t<\/div> \r\n        <\/div>\r\n        <\/div>\r\n       <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t    <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>02<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>El conocimiento aislado se queda r\u00e1pidamente anticuado, lo que conduce a respuestas incorrectas.<\/p>\r\n\t   <\/div>\r\n       <\/div>\r\n        <\/div>\r\n\t\t<div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>03<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Las nuevas contrataciones tardan m\u00e1s en acumular sin una fuente de confianza.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"d360-stacking py-5\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-5\">\r\n                   <h2 class=\"sticky-top\">Respuestas m\u00e1s r\u00e1pidas, resoluciones m\u00e1s r\u00e1pidas \u2013 todas con una \u00fanica base de conocimiento<\/h2> \r\n                <\/div>\r\n\t\t\t\t<div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5\">Centro de conocimientos centralizado<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Habilita a los agentes de soporte en todas las ubicaciones para acceder a la informaci\u00f3n correcta al instante.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-centralized-knowledge-hub.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-centralized-knowledge-hub.svg\" alt=\"Centro de conocimientos centralizado\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3>Acceso Multi-SSO<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Simplifique el proceso de inicio de sesi\u00f3n para que sus agentes de diferentes proveedores de identidad accedan a documentos sensibles.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-multi-sso-access.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-multi-sso-access.svg\" alt=\"Acceso Multi-SSO\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">B\u00fasqueda AI-Powered<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Proporcionar resultados de b\u00fasqueda impulsados por la AI, que reducen el tiempo de manejo y las solicitudes de seguimiento.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-ai-powered-search.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-ai-powered-search.svg\" alt=\"B\u00fasqueda AI-Powered\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Dise\u00f1ador de flujo de trabajo<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Controla el flujo de trabajo de contenido para que s\u00f3lo se publiquen actualizaciones aprobadas y la \u00faltima versi\u00f3n se mantenga consistente entre equipos.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/sop-workflow-designer.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/sop-workflow-designer.svg\" alt=\"Dise\u00f1ador de flujo de trabajo\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"py-5 mt-80 bg-primary-purple\">\r\n    <div class=\"container\">\r\n        <div class=\"row align-items-center justify-content-between\">\r\n            <div class=\"col-lg-7 pe-lg-5 pb-4 pb-lg-0\">\r\n                <h3 class=\"text-white\">Enciende el helpdesk que ya usas <\/h3>\r\n                <p class=\"pb-4 text-white\">Los agentes trabajan todos los d\u00edas en Zendesk, Freshdesk, Zoho y otros helpdesks. Document360 conecta ah\u00ed, a\u00f1adiendo la columna vertebral del conocimiento que acelera las resoluciones.<\/p>\r\n                <ul class=\"list-disc text-white pe-lg-5\">\r\n                    <li><b>resoluciones m\u00e1s r\u00e1pidas:<\/b> Agentes acceden gu\u00edas directamente en la vista de ticket.<\/li>\r\n                    <li><b>Menos errores:<\/b> Equipos siguen los pasos correctos sin cambiar herramientas.<\/li>\r\n                    <li><b>Mejor productividad:<\/b> Los agentes se mantienen concentrados en los clientes en lugar de hacer malabarismos con los sistemas.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"col-lg-5 position-relative\">\r\n                <picture class=\"border-radius-sm overflow-hidden\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.webp\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.svg\" alt=\"Enciende el helpdesk que ya usas\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n    <div class=\"card-white py-80\">\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row text-center justify-content-center\">\r\n            <div class=\"col-lg-6 z-index-10\">\r\n                <h2 class=\"mb-5\">Resoluci\u00f3n de tickets m\u00e1s r\u00e1pida. Impacto empresarial m\u00e1s fuerte.<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row pt-3\">\r\n            <div class=\"col-lg-5 pb-4\">\r\n                <div class=\"d360-card d-flex flex-column justify-content-between align-items-end p-3 pe-0 pb-0 h-100 overflow-hidden\">\r\n                    <div class=\"d360-card-body p-4\">\r\n                        <h4>Colas de tickets m\u00e1s peque\u00f1as<\/h4>\r\n                        <p class=\"pe-lg-4\">Los tickets se borran m\u00e1s r\u00e1pidamente, evitando que las colas se acumulen y mantengan las cargas de trabajo equilibradas.<\/p>\r\n                    <\/div>\r\n                    <picture>\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-ticket-queues.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-ticket-queues.png\" alt=\"Colas de tickets m\u00e1s peque\u00f1as\"\/> \r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-7 pb-4\">\r\n                <div class=\"d360-card p-3 pb-0 h-100\">\r\n                    <div class=\"d360-card-body p-4\">\r\n                        <h4>Confianza de cliente m\u00e1s fuerte<\/h4>\r\n                        <p class=\"pe-lg-4\">Las resoluciones oportunas deleitan a los clientes y se traducen en una buena voluntad duradera y fuerza de la marca.<\/p>\r\n                    <\/div>\r\n                    <picture class=\"text-center\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-customer-trust.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-customer-trust.png\" alt=\"Confianza de cliente m\u00e1s fuerte\"\/> \r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-card p-3 pb-0 h-100 pe-0\">\r\n                    <div class=\"d360-card-body p-4 pb-0 pe-0\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-6 pb-4 pe-lg-5\">\r\n                                <h4>Incorporaci\u00f3n del agente m\u00e1s r\u00e1pido<\/h4>\r\n                                <p class=\"pb-0\">Las nuevas contrataciones se hacen productivas antes, reducen la carga de formaci\u00f3n y aligeran la carga del personal de alto nivel.<\/p>\r\n                            <\/div>\r\n                            <div class=\"col-lg-6\">\r\n                                <picture>\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-agent-onboarding.webp\" type=\"image\/webp\"\/>\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-agent-onboarding.png\" alt=\"Incorporaci\u00f3n del agente m\u00e1s r\u00e1pido\"\/> \r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-center\">\r\n<!-- Testimonials -->\r\n<div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row mb-5\">\r\n                <div class=\"col-lg-12 text-center\">\r\n                    <h2 class=\"text-white\">Qu\u00e9 nuestros clientes <br class=\"d-lg-block d-none\"\/>conseguida con Document360\r\n                    <\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row justify-content-center\">\r\n                <div 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class=\"pb-0 mb-4\">Document360 nos permite disponer de una base de conocimiento r\u00e1pida, eficiente y actualizada para uso interno de nuestros agentes.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Christopher M <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Supervisor de Soporte T\u00e9cnico,\r\n Boise Cascade<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/soothe-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 est\u00e1 contribuyendo a la educaci\u00f3n no s\u00f3lo de nuestros usuarios, sino tambi\u00e9n del equipo de atenci\u00f3n al cliente! Nuestro equipo de soporte es capaz de referenciar f\u00e1cilmente la base de conocimientos durante sus interacciones, lo que ayuda a reducir tambi\u00e9n su tiempo de manejo.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Natasha G<\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Administrador de Experiencia de Clientes, Soothe<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fetch-logo.svg\" style=\"height:25px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Todos nuestros agentes de centros de llamadas pueden autoservir ahora y a ellos les encanta absolutamente este producto. Esta es una base de conocimiento simple sin todos los extras (a diferencia de zendesk) a un buen precio.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Heather J <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Fetchpet<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<div class=\"position-relative pt-5 pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-between mb-5\">\r\n            <div class=\"col-lg-5\">\r\n                <h2 class=\"pb-0\">Mejor opci\u00f3n en G2, Capterra, y m\u00e1s all\u00e1&#8230;<\/h2>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                    <span>Puntuaci\u00f3n 4.7<\/span>\r\n                    <div class=\"text-end\">\r\n                        <div class=\"d-flex mb-3\">\r\n                            <!-- 4.5 Stars SVG -->\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-half\"\/><\/svg>\r\n                        <\/div>\r\n                        <p class=\"pb-0 text-grey\">&gt;3000 valoraciones<\/p>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                            <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\"><\/path>\r\n                            <\/symbol>\r\n                            <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\"><\/path>\r\n                            <\/symbol>\r\n                        <\/svg>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-rating-info-tile\">\r\n                    <ul>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.g2.com\/products\/document360\/comentarios\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.trustradius.com\/products\/document360\/reviews\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>9,4<\/strong> \/ 10<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-perfil\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,9<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>  \r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n        <figure class=\"head-shape head-shape-2\">\r\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Gradiente\"\/>\r\n        <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-6 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Supercharge gu\u00edas internas para resolver problemas m\u00e1s r\u00e1pido<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/es\/request-demo\/\" class=\"btn btn-white\">Reservar una demo<\/a>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                        <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Precio simple &amp; transparente para todos los tama\u00f1os\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Software interno de base de conocimiento Dar a los agentes de soporte acceso &#8230;","protected":false},"author":66,"featured_media":0,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34561","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Software de Base de Conocimientos Externos para Soporte de Autoservicio<\/title>\n<meta name=\"description\" content=\"Cortar tickets de soporte con una base de conocimiento externa. Deja que los clientes encuentren respuestas instant\u00e1neas mientras tu equipo se centra en temas complejos que realmente importan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/document360.com\/es\/soluciones\/base-de-conocimiento-interno\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Software de Base de Conocimientos Externos para Soporte de Autoservicio\" \/>\n<meta property=\"og:description\" content=\"Cortar tickets de soporte con una base de conocimiento externa. 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