{"id":34561,"date":"2025-10-01T13:27:20","date_gmt":"2025-10-01T13:27:20","guid":{"rendered":"https:\/\/document360.com\/?page_id=34561"},"modified":"2026-10-01T09:07:57","modified_gmt":"2026-10-01T09:07:57","slug":"base-de-conocimiento-interno","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/base-de-conocimiento-interno\/","title":{"rendered":"Base de conocimientos interna"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n<div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n    <div class=\"container pt-5\">\r\n\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                    <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                            height=\"115\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__text\">Base de conocimientos interna<\/span>\r\n\r\n                <\/span>\r\n\r\n\r\n\r\n                <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                    Todas las respuestas que necesitan tus empleados, sin preguntar a un compa\u00f1ero\r\n\r\n                <\/h1>\r\n\r\n\r\n\r\n                <p class=\"text-large mb-4 me-lg-5 pe-lg-5\">\r\n\r\n                    Una \u00fanica fuente de verdad gobernada para las pol\u00edticas, los procesos y el know-how de tu organizaci\u00f3n, con b\u00fasqueda con IA que responde en segundos.\r\n\r\n                <\/p>\r\n\r\n\r\n\r\n                <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                    <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                        <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                            placeholder=\"Introduce tu email\">\r\n\r\n                        <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Reservar una demo<\/button>\r\n\r\n                        <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                            <div id=\"exception_message_content\"><\/div>\r\n\r\n                            <div class=\"alert_close\">&times;<\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/form>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"col-lg-6\">\r\n\r\n                <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.webp?ver=1\"\r\n\r\n                        type=\"image\/webp\">\r\n\r\n                    <img decoding=\"async\"\r\n\r\n                        src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.svg?ver=1\"\r\n\r\n                        alt=\"Base de conocimientos interna\">\r\n\r\n                <\/picture>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <h5>La confianza de miles de empresas en m\u00e1s de 150 pa\u00edses<\/h5>\r\n\r\n        <div class=\"row\">\r\n\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n<div class=\"d360-shape_card py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center\">\r\n\r\n            <div class=\"col-lg-6 px-lg-5 mb-4 text-center\">\r\n\r\n                <h2>El conocimiento existe. Lo dif\u00edcil es encontrarlo.<\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"row  justify-content-center\">\r\n\r\n            <div class=\"col-lg-9\">\r\n\r\n                <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>01<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Los procedimientos est\u00e1n dispersos entre unidades compartidas, PDF e hilos de email, as\u00ed que el mismo proceso existe en cuatro sitios distintos.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>02<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Unos pocos veteranos se convierten en el buscador humano, y su know-how se va por la puerta con cada renuncia.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>03<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Nadie es responsable de la wiki, as\u00ed que las p\u00e1ginas envejecen en silencio y los empleados dejan de confiar en lo que encuentran.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- =============================================== 4. FEATURE CARDS\r\n\r\n     Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n     script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n     --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n     Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n<section class=\"pb-5\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80\">\r\n\r\n            <div class=\"col-lg-7 text-center px-lg-5\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                   Encuentra todas las respuestas sin depender de tus compa\u00f1eros\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n            <!-- 4.1 Employee onboarding -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-1\">Onboarding de empleados<\/span>\r\n\r\n                            <h3>Respuestas desde el primer d\u00eda sin un compa\u00f1ero de guardia<\/h3>\r\n\r\n                            <h4>El reto<\/h4>\r\n\r\n                            <p>Cada promoci\u00f3n de nuevos empleados hace las mismas cincuenta preguntas, y cada respuesta le cuesta una tarde a un compa\u00f1ero s\u00e9nior.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                <p>Un centro de onboarding estructurado con herramientas, pol\u00edticas y gu\u00edas pr\u00e1cticas que los nuevos empleados consultan por su cuenta, reduciendo el tiempo de adaptaci\u00f3n y las preguntas repetidas.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.webp?ver=1\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.svg?ver=1\"\r\n\r\n                                    alt=\"Onboarding de empleados\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.2 HR policies & company docs -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-2\">Pol\u00edticas de RR. HH. y documentos de empresa<\/span>\r\n\r\n                            <h3>Una \u00fanica versi\u00f3n vigente de cada pol\u00edtica<\/h3>\r\n\r\n                            <h4>El reto<\/h4>\r\n\r\n                            <p>Los PDF de pol\u00edticas circulan por email, as\u00ed que la gente aplica la pol\u00edtica de vacaciones del a\u00f1o pasado y RR. HH. responde la misma pregunta cada d\u00eda.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                <p>Las pol\u00edticas se publican como art\u00edculos versionados con flujos de trabajo de revisi\u00f3n, de modo que la copia publicada siempre est\u00e1 al d\u00eda y las obsoletas dejan de circular.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.svg\"\r\n\r\n                                    alt=\"Pol\u00edticas de RR. HH. y documentos de empresa\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.3 IT & engineering runbooks -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-3\">Runbooks de TI e ingenier\u00eda<\/span>\r\n\r\n                            <h3>El conocimiento t\u00e1cito, por escrito antes de que se vaya<\/h3>\r\n\r\n                            <h4>El reto<\/h4>\r\n\r\n                            <p>La soluci\u00f3n al incidente de las 2 de la madrugada est\u00e1 en la cabeza de un solo ingeniero, y la guardia depende de qui\u00e9n conteste.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                <p>Runbooks con bloques de c\u00f3digo, diagramas Mermaid y \u00e1rboles de decisi\u00f3n, f\u00e1ciles de buscar a las 2 de la madrugada y disponibles en Slack o Teams en pleno incidente.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    alt=\"Runbooks de TI e ingenier\u00eda\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.4 AI answers at work (dark) -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-4\">Respuestas con IA en el trabajo<\/span>\r\n\r\n                            <h3>Pregunta en lenguaje natural y obt\u00e9n la respuesta y su fuente<\/h3>\r\n\r\n                            <h4>El reto<\/h4>\r\n\r\n                            <p>Los empleados no saben qu\u00e9 herramienta tiene la respuesta, as\u00ed que la b\u00fasqueda m\u00e1s r\u00e1pida sigue siendo escribir a quien respondi\u00f3 la \u00faltima vez.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                <p>Eddy AI responde a partir del contenido interno aprobado, cita el art\u00edculo de origen y respeta los permisos de cada lector, en el portal o en Slack y Teams.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    alt=\"Respuestas con IA en el trabajo\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.5 Security & access control -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-5\">Seguridad y control de acceso<\/span>\r\n\r\n                            <h3>Abierta a todos los empleados, no a todo el mundo<\/h3>\r\n\r\n                            <h4>El reto<\/h4>\r\n\r\n                            <p>Las bandas salariales, los runbooks de seguridad y las actas del consejo no pueden estar en una wiki donde cualquiera puede leer cualquier p\u00e1gina.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>C\u00f3mo ayuda Document360<\/h4>\r\n\r\n                                <p>Proyectos privados con SSO, con roles, grupos de lectores y restricciones por IP que limitan cada categor\u00eda exactamente a las personas que deben verla.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    alt=\"Seguridad y control de acceso\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n<section class=\"py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n            <div class=\"col-lg-8 text-center\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                    Cada funcionalidad, vinculada a un<br> resultado de negocio\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Funcionalidad<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">B\u00fasqueda con Eddy AI<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Proyectos privados y SSO<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Grupos de lectores y roles<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Flujos de trabajo a medida<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Recordatorios de revisi\u00f3n<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Slack y Teams<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Anal\u00edticas Pro<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                <div class=\"ikb-cap-head\">Con Document360<\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Responde a las preguntas de los empleados en lenguaje natural y cita el art\u00edculo de origen<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Mantiene la base de conocimientos tras un inicio de sesi\u00f3n con SAML SSO y aprovisionamiento<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Limita cada categor\u00eda a los equipos que deben verla<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Env\u00eda pol\u00edticas y procesos a revisores designados antes de publicarlos<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Avisa al responsable de los art\u00edculos obsoletos antes de que los encuentren los empleados<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Lleva las respuestas de la base de conocimientos a las herramientas de chat que tus equipos ya usan<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Muestra b\u00fasquedas, b\u00fasquedas fallidas y lecturas para que las carencias se conviertan en datos<\/span><\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Resultado de negocio<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Minutos recuperados cada jornada<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">El conocimiento interno se queda dentro<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Documentos sensibles sin otra herramienta<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Contenido en el que confiar<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Adi\u00f3s a la wiki desactualizada<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Respuestas donde surgen las preguntas<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Escribe lo que la gente necesita de verdad<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n<div class=\"ikb-dark mcp-dark\">\r\n\r\n\r\n\r\n    <!-- 6. Knowledge delivered where work happens -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"ikb-deliver\">\r\n\r\n                <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                    <div class=\"row align-items-center\">\r\n\r\n                        <div class=\"col-lg-6 pb-3\">\r\n\r\n                            <h2>Conocimiento donde se hace el trabajo<\/h2>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <p>Las bandas salariales, los runbooks de seguridad y las actas del consejo no pueden estar en una wiki donde cualquiera puede leer cualquier p\u00e1gina.<\/p>\r\n\r\n                            <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Ver las integraciones<\/a>\r\n\r\n                                <span class=\"ikb-avatars\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                        alt=\"integraci\u00f3n\">\r\n\r\n                                <\/span>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-deliver-cols\">\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>En Slack y Teams<\/h4>\r\n\r\n                        <p>Los empleados preguntan en el chat y obtienen la respuesta con su fuente sin cambiar de herramienta.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Con tu SSO<\/h4>\r\n\r\n                        <p>Inicio de sesi\u00f3n SAML y aprovisionamiento SCIM a trav\u00e9s de tu proveedor de identidad.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>En el helpdesk<\/h4>\r\n\r\n                        <p>Los equipos internos de TI y RR. HH. ven el art\u00edculo adecuado dentro de la vista del ticket.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Lista para los LLM<\/h4>\r\n\r\n                        <p>El servidor MCP conecta el conocimiento interno con los asistentes de IA que usan tus equipos.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">Lo que nuestros clientes <br class=\"d-lg-block d-none\">han logrado con Document360\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/boise-cascade-logo.png\"\r\n\r\n                                                        style=\"height:40px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 nos permite tener una base de conocimientos interna r\u00e1pida, eficiente y actualizada para nuestros agentes.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Christopher M <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Supervisor de soporte t\u00e9cnico, Boise Cascade<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/soothe-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">\u00a1Document360 contribuye a la formaci\u00f3n no solo de nuestros usuarios, sino tambi\u00e9n del equipo de atenci\u00f3n al cliente! Nuestro equipo de soporte puede consultar f\u00e1cilmente la base de conocimientos durante sus interacciones, lo que tambi\u00e9n ayuda a reducir el tiempo de gesti\u00f3n.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Natasha G<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Responsable de experiencia del cliente, Soothe\r\n\r\n                                                        <\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fetch-logo.svg\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Ahora todos los agentes de nuestro call center son autosuficientes y les encanta este producto. Es una base de conocimientos sencilla, sin extras innecesarios (a diferencia de Zendesk), a buen precio.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Heather J <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Fetchpet<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- 8. Closing CTA + FAQ -->\r\n\r\n    <section class=\"pb-80 pt-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                <div class=\"col-lg-5\">\r\n\r\n                    <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                        <h2>Da a tu equipo<br><span>un \u00fanico lugar donde buscar<\/span><\/h2>\r\n\r\n                        <p>Las bandas salariales, los runbooks de seguridad y las actas del consejo no pueden estar en una wiki donde cualquiera puede leer cualquier p\u00e1gina.<\/p>\r\n\r\n                        <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                            <!-- <a href=\"https:\/\/document360.com\/es\/inscribirse\/\" class=\"btn btn-white border-0 rounded-pill text-nowrap\">Prueba gratuita<\/a> --> <a href=\"https:\/\/document360.com\/es\/request-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Reservar una demo<\/a>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                    <h2 class=\"ikb-faq-head mb-4\">Preguntas frecuentes<\/h2>\r\n\r\n\r\n\r\n                    <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                    \u00bfPueden los empleados obtener respuestas con IA a partir del contenido interno?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    S\u00ed. Eddy AI responde en lenguaje natural a partir del contenido interno aprobado, cita el art\u00edculo de origen y respeta los permisos de cada lector, en el portal o en Slack y Teams.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                    \u00bfC\u00f3mo se mantiene preciso el contenido interno con el tiempo?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Los recordatorios de revisi\u00f3n avisan al responsable de los art\u00edculos obsoletos antes de que los encuentren los empleados, y los flujos de trabajo env\u00edan cada cambio a revisores designados antes de publicarse.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                    \u00bfFunciona dentro de Slack y Microsoft Teams?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    S\u00ed. Los empleados preguntan en el chat y obtienen la respuesta con su fuente sin cambiar de herramienta, con los mismos permisos que se aplican en el portal.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                    \u00bfPodemos migrar nuestra wiki o unidad compartida actual?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    S\u00ed. Puedes importar contenido desde las wikis, unidades compartidas y formatos de documento m\u00e1s habituales, y el equipo de migraci\u00f3n te ayuda a mapear categor\u00edas y permisos antes de la puesta en marcha.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                    Base de conocimientos interna o externa: \u00bfcu\u00e1l necesitamos?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    La mayor\u00eda de los equipos usan ambas desde un mismo espacio de trabajo: un proyecto privado con SSO para pol\u00edticas internas y runbooks, y un sitio p\u00fablico para la documentaci\u00f3n dirigida a clientes.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de conocimientos interna Todas las respuestas que necesitan tus empleados, sin preguntar &#8230;","protected":false},"author":66,"featured_media":24097,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34561","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de conocimientos interna para soporte | Document360<\/title>\n<meta name=\"description\" content=\"Da a tus agentes respuestas precisas al instante desde una base de conocimientos interna. 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