{"id":21429,"date":"2024-10-01T07:06:09","date_gmt":"2024-10-01T07:06:09","guid":{"rendered":"https:\/\/document360.com\/?page_id=21429"},"modified":"2025-10-13T13:05:49","modified_gmt":"2025-10-13T13:05:49","slug":"equipos-de-soporte-al-cliente","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/equipos-de-soporte-al-cliente\/","title":{"rendered":"Equipos de Soporte al Cliente"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n<figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"Gradiente\"\/>\r\n<\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Para Equipos de Soporte al Cliente\r\n                <\/p>\r\n                 <h1 class=\"h1_xxlarge mb-3\">Encuentra respuestas m\u00e1s r\u00e1pido, resuelve tickets de soporte m\u00e1s r\u00e1pido<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Activa agentes con conocimiento instant\u00e1neo para resolver tickets r\u00e1pidamente y deleita a los clientes.<\/p>\r\n            <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n               <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                  <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"Introduce tu email\"\/>\r\n                  <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n Reserva una Demo\r\n                  <\/button>\r\n                  <div class=\"exception_message\" style=\"display: none;\">\r\n                     <div id=\"exception_message_content\"\/><\/div>\r\n                     <div class=\"alert_close\">\u00d7<\/div>\r\n                  <\/div>\r\n               <\/form>\r\n            <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n                <picture class=\"overflow-hidden dark d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-dark.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-dark.svg?ver=1\" alt=\"Para Equipos de Soporte al Cliente\"\/>\r\n                <\/source><\/picture>\r\n              <picture class=\"overflow-hidden white d-none\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-light.svg?ver=1\" alt=\"Para Equipos de Soporte al Cliente\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>La confianza de miles de empresas en m\u00e1s de 150 pa\u00edses<\/h5>\r\n        <div class=\"row\">\r\n             <ul class=\"d360-logo\">\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"\n                        alt=\"McDonald's\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/vmware-logo-color.png\"\n                        alt=\"vmware\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 40px\"\n                        src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"\n                        alt=\"Virgin Red\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 38px;\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/ticketmaster-color-logo.png\"\n                        alt=\"Ticketmaster\" \/>\n                <\/li>\n<!--                 <li>\n                    <img decoding=\"async\" style=\"max-height: 30px\"\n                        src=\"<\/?php echo get_template_directory_uri(); ?>\/images\/customers\/comcast-logo-color.png\"\n                        alt=\"Comcast\">\n                <\/li> -->\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 20px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"\n                        alt=\"NHS\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/landing.ai-logo-color.png\"\n                        alt=\"Landing.ai\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" style=\"max-height: 36px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/insider-logo-color.png?ver=2\" alt=\"Insider\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\"\n                        alt=\"Whatfix\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/payoneer-logo-color.png\"\n                        alt=\"Payoneer\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/cascade-logo-color.png\"\n                        alt=\"Cascade\" \/>\n                <\/li>\n                <li>\n                    <img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\"\n                        alt=\"Panaya\" \/>\n                <\/li>\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n  <div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-6 mb-5 text-center\">\r\n                   \t<h2>\u00bfPor qu\u00e9 su equipo de soporte siempre est\u00e1 luchando contra un backlog<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n      <div class=\"row justify-content-center\">\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>01<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Los agentes pierden tiempo buscando a trav\u00e9s de herramientas y carpetas dispersas.\r\n<\/p>\r\n\t\t<\/div> \r\n        <\/div>\r\n        <\/div>\r\n       <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t    <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>02<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>La documentaci\u00f3n inconsistente crea experiencias inconsistentes del cliente.<\/p>\r\n\t   <\/div>\r\n       <\/div>\r\n        <\/div>\r\n\t\t<div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>03<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Los nuevos agentes rampan lentamente, retrasan los tiempos de resoluci\u00f3n.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>04<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>El estruendo aumenta a medida que se acumulan tickets repetitivos y evitables.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"d360-stacking py-5\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-5\">\r\n                   <h2 class=\"sticky-top\">Peque\u00f1os boletos, resoluciones m\u00e1s r\u00e1pidas. Desarrollado por una base de conocimiento.<\/h2> \r\n                <\/div>\r\n\t\t\t\t<div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5\">Entrega al instante la respuesta correcta<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">La b\u00fasqueda a trav\u00e9s de AI-powered equipa a los agentes con la respuesta m\u00e1s relevante para cada ticket &#8211; dentro de su flujo de trabajo de soporte.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-instantly-deliver-the-right-answer.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-instantly-deliver-the-right-answer.svg\" alt=\"Entrega al instante la respuesta correcta\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3>Reducir preguntas repetitivas<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">El conocimiento de autoservicio significa menos tickets repetitivos y m\u00e1s tiempo para que los agentes manejen lo que m\u00e1s importa.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-reduce-repetitive-questions.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-reduce-repetitive-questions.svg\" alt=\"Reducir preguntas repetitivas\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Incorporar nuevos agentes r\u00e1pidamente<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Las gu\u00edas internas estructuradas ayudan a que los nuevos agentes se aceleren m\u00e1s r\u00e1pidamente y resuelvan los tickets con confianza desde el primer d\u00eda.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-onboard-new-agents-quickly.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-onboard-new-agents-quickly.svg\" alt=\"A bordo de nuevos agentes r\u00e1pidamente\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                                 <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Dar acceso a los agentes sin fisuras<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Multi-SSO facilita el acceso seguro a los mismos manuales a agentes de distintas regiones y socios.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-give-agents-seamless-access.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-give-agents-seamless-access.svg\" alt=\"Dar a los agentes acceso transparente\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Descubrir las respuestas que faltan<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Los anal\u00edticos destacan las lagunas y el contenido obsoleto para que la base de conocimientos se mantenga alineada con las necesidades del cliente.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-uncover-missing-answers.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-uncover-missing-answers.svg\" alt=\"Descubrir las respuestas que faltan\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"py-5 mt-80 bg-primary-purple\">\r\n    <div class=\"container\">\r\n        <div class=\"row align-items-center justify-content-between\">\r\n            <div class=\"col-lg-7 pe-lg-5 pb-4 pb-lg-0\">\r\n                <h3 class=\"text-white\">Enciende el helpdesk que ya usas <\/h3>\r\n                <p class=\"pb-4 text-white\">Los agentes trabajan todos los d\u00edas en Zendesk, Freshdesk, Zoho y otros helpdesks. Document360 conecta ah\u00ed, a\u00f1adiendo la columna vertebral del conocimiento que acelera las resoluciones.<\/p>\r\n                <ul class=\"list-disc text-white pe-lg-5\">\r\n                    <li><b>resoluciones m\u00e1s r\u00e1pidas:<\/b> Agentes acceden gu\u00edas directamente en la vista de ticket.<\/li>\r\n                    <li><b>Menos errores:<\/b> Equipos siguen los pasos correctos sin cambiar herramientas.<\/li>\r\n                    <li><b>Mejor productividad:<\/b> Los agentes se mantienen concentrados en los clientes en lugar de hacer malabarismos con los sistemas.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"col-lg-5 position-relative\">\r\n                 <picture class=\"border-radius-sm overflow-hidden\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.webp\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.svg\" alt=\"Enciende el helpdesk que ya usas\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"d360-role py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 mb-5\">\r\n                <h2>Construido para cada rol<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-between align-items-top\">\r\n            <div class=\"col-lg-6 pe-lg-5 mb-5 mb-lg-0\">\r\n                <div class=\"accordion-wrapper\">\r\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlushExample\">\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFour\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseFour\" aria-expanded=\"true\" aria-controls=\"flush-collapseFour\">Ejecutivo de asistencia al cliente<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFour\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-headingFour\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Resuelve los tickets m\u00e1s r\u00e1pido con la b\u00fasqueda de IA.<\/li>\r\n                                        <li>Reduce las consultas repetitivas L1.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>Document360 ha sido genial en la simplificaci\u00f3n de nuestros esfuerzos de documentaci\u00f3n y en la reducci\u00f3n de tickets de soporte a trav\u00e9s de su configuraci\u00f3n de autoservicio.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Aditya A.<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Representante de Servicio al Cliente<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingTwo\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseTwo\" aria-expanded=\"false\" aria-controls=\"flush-collapseTwo\">Gestor de \u00e9xito de clientes<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingTwo\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Gu\u00eda a los clientes con contenido supervisado.<\/li>\r\n                                        <li>Fortalecer la adopci\u00f3n y la retenci\u00f3n.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>La caracter\u00edstica anal\u00edtica de Document360 es mi favorito personal, proporcionando informaci\u00f3n sobre lo que nuestros usuarios m\u00e1s necesitan.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Shahbano Bhatti<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Especialista Senior Cliente Exitoso<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/builtspace-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingOne\">\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseOne\" aria-expanded=\"false\" aria-controls=\"flush-collapseOne\"> Jefe de atenci\u00f3n al cliente<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseOne\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingOne\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Estandarizar respuestas en todo el equipo.<\/li>\r\n                                        <li>Aumenta la eficiencia y reduce los tiempos de resoluci\u00f3n.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>Document360 es f\u00e1cil de usar. La capacidad de b\u00fasqueda es inigualable por la mayor\u00eda de los motores de b\u00fasqueda utilizados para este tipo de cosas.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">McKee<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Director de Apoyo y Respuesta<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingThree\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseThree\" aria-expanded=\"false\" aria-controls=\"flush-collapseThree\">Director &#8211; \u00c9xito del cliente<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingThree\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Habilitar CSM para proporcionar orientaci\u00f3n proactiva.<\/li>\r\n                                        <li>Mejorar la satisfacci\u00f3n y retenci\u00f3n del cliente.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p>Pude crear art\u00edculos para nuestros clientes en menos de 5 minutos de iniciar sesi\u00f3n. Document360 ahorra tiempo a nuestros clientes y a mi equipo.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Robert Lenk<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Director del Cliente \u00c9xito<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/campus-cafe-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <figure class=\"mb-0\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.webp?ver=2\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.svg?ver=2\"\/>\r\n                <\/source><\/figure>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-centers\">\r\n<!-- Testimonials -->\r\n<div class=\"position-relative pt-5 pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-between mb-5\">\r\n            <div class=\"col-lg-5\">\r\n                <h2 class=\"pb-0\">Mejor opci\u00f3n en G2, Capterra, y m\u00e1s all\u00e1&#8230;<\/h2>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                    <span>Puntuaci\u00f3n 4.7<\/span>\r\n                    <div class=\"text-end\">\r\n                        <div class=\"d-flex mb-3\">\r\n                            <!-- 4.5 Stars SVG -->\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-half\"\/><\/svg>\r\n                        <\/div>\r\n                        <p class=\"pb-0 text-grey\">&gt;3000 valoraciones<\/p>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                            <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\"><\/path>\r\n                            <\/symbol>\r\n                            <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\"><\/path>\r\n                            <\/symbol>\r\n                        <\/svg>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-rating-info-tile\">\r\n                    <ul>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.g2.com\/products\/document360\/comentarios\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.trustradius.com\/products\/document360\/reviews\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>9,4<\/strong> \/ 10<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-perfil\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,9<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4,7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>  \r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n        <figure class=\"head-shape head-shape-2\">\r\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Gradiente\"\/>\r\n        <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-6 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Resolver tickets m\u00e1s r\u00e1pido con gu\u00edas m\u00e1s inteligentes<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/es\/request-demo\/\" class=\"btn btn-white\">Reservar una demo<\/a>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                         <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Precio simple &amp; transparente para todos los tama\u00f1os\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Para Equipos de Soporte al Cliente Activa agentes con conocimiento instant\u00e1neo para resolver &#8230;","protected":false},"author":43,"featured_media":0,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/roles.php","meta":{"footnotes":""},"class_list":["post-21429","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centralice el conocimiento y anuncie su asistencia al cliente | Document360<\/title>\n<meta name=\"description\" content=\"Potenciar a su equipo de atenci\u00f3n al cliente con una base de conocimiento centralizada. 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