{"id":20340,"date":"2024-09-07T10:23:01","date_gmt":"2024-09-07T10:23:01","guid":{"rendered":"https:\/\/document360.com\/?page_id=20340"},"modified":"2025-02-24T09:29:04","modified_gmt":"2025-02-24T09:29:04","slug":"base-de-conocimientos","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/base-de-conocimientos\/","title":{"rendered":"Knowledge Base"},"content":{"rendered":"<div class=\"d360-hero mt-lg-3 pt-5\">\r\n    <div class=\"container\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-5 mb-2 mb-lg-0\">\r\n                <p class=\"highlight-purple text-xs py-1 px-3 mb-2 border-radius d-inline-block font-weight-500\">\r\n Base de conocimientos<\/p>\r\n                <h1 class=\"h1_xxlarge mb-1\"><span class=\"text-grey\">Eres<\/span> luchando<span class=\"text-grey\">con<\/span> alta<span class=\"text-grey\"> volumen de<\/span> \u00bfTickets de soporte?\r\n                <\/h1>\r\n\r\n            <\/div>\r\n            <div class=\"col-lg-7 ps-lg-5\">\r\n                <h2 class=\"ps-lg-5\">Reducirlos con Document360<\/h2>\r\n                <p class=\"px-lg-5\">Construye una base de conocimiento de AI-Powered que proporcione ayuda instant\u00e1nea a tus clientes y\r\n capacitar a los agentes con recursos completos para resolver problemas con mayor rapidez.<\/p>\r\n                <div class=\"ps-lg-5\">\r\n                    <a href=\"\/es\/inscribirse\/\" class=\"btn btn-dark text-nowrap\">Iniciar prueba gratuita<\/a>\r\n                    <a href=\"\/es\/request-demo\/\" class=\"btn btn-outline-dark text-nowrap ms-lg-3 mt-3 mt-lg-0\">Reserva una Demo<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"pt-80\">\r\n    <div class=\"container px-lg-0\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-12 text-center\">\r\n                <picture class=\"border-radius border-purple overflow-hidden\">\r\n                    <source class=\"w-100\" srcset=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-hero-knowledgebase.svg?ver=2\">\r\n                    <img decoding=\"async\" class=\"w-100\" alt=\"Base de conocimientos\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-hero-knowledgebase.svg?ver=2\">\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"d360_trusted_by py-5\">\r\n    <div class=\"container position-relative z-index-10\">\r\n        <p class=\"text-large\">Elegido por l\u00edderes de la industria en todo el mundo<\/p>\r\n        <div class=\"row\">\r\n            <ul>\r\n                <li>\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\" alt=\"McDonald\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/vmware-logo-color.png\" alt=\"vmware\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 67px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\" alt=\"Rojo Virgen\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 44px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/ticketmaster-color-logo.png\" alt=\"Maestro de tickets\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/daikin-logo-color.png\" alt=\"Daikin\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height:50px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/bvb-logo-color.png\" alt=\"BVB\">\r\n                <\/li>\r\n                <li>\r\n                    <img decoding=\"async\" style=\"max-height: 36px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\" alt=\"NHS\">\r\n                <\/li>\r\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"py-80 d360-tour bg-purple border-radius-100\">\r\n    <div class=\"container\">\r\n        <h2 class=\"pb-5\">Hacer una visita r\u00e1pida<\/h2>\r\n        <div class=\"d360-card card-purple\">\r\n            <div class=\"d360-card-body p-0 p-lg-4\">\r\n                <div class=\"supademo\" style=\"position: relative; padding:55% 0 0 0;height: 0;\"><iframe class=\"border-radius\" src=\"https:\/\/app.supademo.com\/embed\/cm0gjpb5d0nb0w8i4qqntlbb3\" allow=\"clipboard-write\" frameborder=\"0\" webkitallowfullscreen=\"true\" mozallowfullscreen=\"true\" allowfullscreen=\"\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\"><\/iframe><\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"py-80 position-relative\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-7 ps-lg-5 text-center pb-4\">\r\n                <h2>Por qu\u00e9 es importante la base del conocimiento <\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-md-6 col-lg-4 mb-4\">\r\n                <div class=\"d360-key-card key-card-purple h-100\">\r\n                    <div class=\"d360-key-cardbody d-flex flex-column justify-content-between h-100\">\r\n                        <div>\r\n                            <div class=\"txt-count\">81<span>%<\/span>\r\n                            <\/div>\r\n                            <p class=\"pb-4 pe-lg-5\">de los clientes tratan de resolver problemas por s\u00ed solos antes de contactar con un\r\n agente de apoyo.<\/p>\r\n                        <\/div>\r\n                        <a href=\"https:\/\/hbr.org\/2017\/01\/kick-ass-customer-service\" target=\"_blank\" class=\"me-4 font-weight-500 me-md-5\" rel=\"nofollow noopener\">Revisi\u00f3n de Harvard<\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-6 col-lg-4 mb-4\">\r\n                <div class=\"d360-key-card key-card-red h-100\">\r\n                    <div class=\"d360-key-cardbody d-flex flex-column justify-content-between h-100\">\r\n                        <div>\r\n                            <div class=\"txt-count\">20<span>%<\/span>\r\n                            <\/div>\r\n                            <p class=\"pb-4 pe-lg-5\">de la semana laboral de un empleado se pasa buscando informaci\u00f3n.<\/p>\r\n                        <\/div>\r\n                        <a href=\"https:\/\/www.mckinsey.com\/industries\/technology-media-and-telecommunications\/our-insights\/the-social-economy\" target=\"_blank\" class=\"me-4 font-weight-500 me-md-5\" rel=\"nofollow noopener\">McKinsey<\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-md-6 col-lg-4 mb-4\">\r\n                <div class=\"d360-key-card key-card-blue h-100\">\r\n                    <div class=\"d360-key-cardbody d-flex flex-column justify-content-between h-100\">\r\n                        <div>\r\n                            <div class=\"txt-count\">90<span>%<\/span>\r\n                            <\/div>\r\n                            <p class=\"pb-4 pe-lg-5\">de los clientes esperan una respuesta inmediata al servicio al cliente\r\n consultas.<\/p>\r\n                        <\/div>\r\n                        <a href=\"https:\/\/blog.hubspot.com\/sales\/live-chat-go-to-market-flaw\" target=\"_blank\" class=\"me-4 font-weight-500 me-md-5\" rel=\"nofollow noopener\">HubSpot<\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 ps-lg-5 text-center text-md-start mb-4\">\r\n                <h2>Hazlo todo con Document360<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"d360-multicolor border-radius p-3 p-lg-5 pt-lg-4 pb-lg-0 position-relative\">\r\n            <div class=\"shape-new-1\"><img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/shape-gradient.svg\"><\/div>\r\n            <div class=\"d-none d-md-block mb-4\">\r\n                <div class=\"d360-new-tabs slick-tab-1 justify-content-start\">\r\n                    <aside class=\"ps-0 slick-current\">\r\n                        <a>P\u00fablico <\/a>\r\n                    <\/aside>\r\n                    <aside>\r\n                        <a>Privado <\/a>\r\n                    <\/aside>\r\n                    <aside>\r\n                        <a>Mixto <\/a>\r\n                    <\/aside>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"slick-slider-1 slick-custom-arrows pb-4 pb-md-0 text-center text-md-start\">\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3>P\u00fablico<\/h3>\r\n                            <p class=\"pe-lg-4\">Permitir a los clientes acceder a recursos \u00fatiles como gu\u00edas, preguntas frecuentes,\r\n &amp; gu\u00edas de soluci\u00f3n de problemas a trav\u00e9s de un centro de ayuda p\u00fablica. <\/p>\r\n\r\n                            <a href=\"\/es\/inscribirse\/\" class=\"btn btn-outline-dark\">Empezar<\/a>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-portal.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-public.svg\" alt=\"Base de conocimientos p\u00fablica\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3>Privado<\/h3>\r\n                            <p>Activa tu equipo de soporte para acceder a informaci\u00f3n interna como SOPs, gu\u00edas de usuario,\r\n documentaci\u00f3n interna, documentaci\u00f3n interna. Document360 asegura que todo est\u00e1 organizado y\r\n f\u00e1cil de acceder, apoyando a su equipo y a los usuarios en cada paso. <\/p>\r\n                            <a href=\"\/es\/inscribirse\/\" class=\"btn btn-outline-dark\">Empezar<\/a>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-site.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-private.svg\" alt=\"Base de conocimientos privada\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3>Mixto<\/h3>\r\n                            <p class=\"pe-lg-5\">Combina lo mejor de ambos mundos ofreciendo acceso p\u00fablico a general\r\n y mantener privada la informaci\u00f3n interna.<\/p>\r\n                            <a href=\"\/es\/inscribirse\/\" class=\"btn btn-outline-dark\">Empezar<\/a>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/transform-your-API-experience.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-mixed.svg\" alt=\"Base de conocimientos Mixta\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"bg-grey border-radius-100 position-relative pt-80\">\r\n    <div class=\"container z-index-10 position-relative\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 ps-lg-5 text-center text-md-start mb-5\">\r\n                <h2>Lo que hace <br class=\"d-none d-lg-block\">Document360 diferente <\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"border-radius p-3 bg-white p-lg-5 pt-lg-4 pb-lg-0\">\r\n            <div class=\"d-none d-md-block mb-4\">\r\n                <div class=\"d360-new-tabs slick-tab-5row justify-content-start\">\r\n                    <aside class=\"ps-0 slick-current\">\r\n                        <a>B\u00fasqueda IA<\/a>\r\n                    <\/aside>\r\n                    <aside>\r\n                        <a>Gestor de categor\u00edas<\/a>\r\n                    <\/aside>\r\n                    <aside>\r\n                        <a>Anal\u00edticas<\/a>\r\n                    <\/aside>\r\n                    <aside>\r\n                        <a>SEO <\/a>\r\n                    <\/aside>\r\n                    <aside>\r\n                        <a>Personalizaci\u00f3n<\/a>\r\n                    <\/aside>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"slick-slider-5row slick-custom-arrows pb-4 pb-md-0 text-center text-md-start \">\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3 class=\"pe-lg-5 me-lg-5\">Proporciona respuestas m\u00e1s r\u00e1pidas con IA<\/h3>\r\n                            <p class=\"pe-lg-4\">A diferencia de una base de conocimientos tradicional, sus clientes no est\u00e1n restringidos a\r\n Google como b\u00fasqueda para encontrar ayuda. Con Ask Eddy, ChatGPT como b\u00fasqueda IA, los usuarios pueden\r\n encuentra instant\u00e1neamente respuestas a preguntas complejas, mejorando su experiencia y ahorrando\r\n tiempo valioso.<\/p>\r\n                            <!-- <a href=\"https:\/\/document360.com\/knowledgebase-portal\/\" class=\"btn btn-outline-white\">Learn more<\/a> -->\r\n                        <\/div>\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-portal.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-search.svg?ver=1\" alt=\"Proporciona respuestas m\u00e1s r\u00e1pidas con IA\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3>Mantener los art\u00edculos organizados<\/h3>\r\n                            <p class=\"pe-lg-5\">Organiza un gran volumen de art\u00edculos de ayuda en tu base de conocimientos por\r\n categorizando eficientemente tu contenido. Mejorar la capacidad de descubrimiento de informaci\u00f3n, reducir\r\n busca tiempo y facilita a los usuarios navegar por su base de conocimientos.<\/p>\r\n                            <!-- <a href=\"https:\/\/document360.com\/knowledgebase-site\/\" class=\"btn btn-outline-white\">Learn more<\/a> -->\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-site.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-category-manager.svg?ver=3\" alt=\"Mantener los art\u00edculos organizados\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3>Medir el rendimiento del art\u00edculo<\/h3>\r\n                            <p class=\"pe-lg-5\">Rastrear m\u00e9tricas como vistas, consultas de b\u00fasqueda, geograf\u00eda y m\u00e1s all\u00e1 para conocer\r\n c\u00f3mo interact\u00faan los usuarios con su base de conocimiento. Document360 revela lo que tus usuarios\r\n est\u00e1n buscando pero no pueden encontrar, ayud\u00e1ndote a crear el contenido que m\u00e1s necesitan. <\/p>\r\n                            <!-- <a href=\"https:\/\/document360.com\/knowledgebase-site\/\" class=\"btn btn-outline-white\">Learn more<\/a> -->\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-site.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-analytics.svg\" alt=\"Medir el rendimiento del art\u00edculo\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3 class=\"pe-lg-5\">Haz que tu contenido sea f\u00e1cil de encontrar <\/h3>\r\n                            <p class=\"pe-lg-5\">Optimice su base de conocimientos para motores de b\u00fasqueda con nuestras herramientas SEO. Optimizar\r\n su visibilidad en motores de b\u00fasqueda, conducir tr\u00e1fico y asegurarse de que la informaci\u00f3n es f\u00e1cil\r\n Descubrible para todos.<\/p>\r\n                            <!-- <a href=\"https:\/\/document360.com\/knowledgebase-site\/\" class=\"btn btn-outline-white\">Learn more<\/a> -->\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-site.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-seo.svg\" alt=\"Haz que tu contenido sea f\u00e1cil de encontrar\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"cus-item\">\r\n                    <div class=\"row align-items-center justify-content-between flex-lg-row-reverse\">\r\n                        <div class=\"col-lg-5 ps-lg-5 pb-4 pb-lg-0\">\r\n                            <h3>F\u00e1cil de personalizar y estilo <\/h3>\r\n                            <p class=\"\">Incorpora tu propio CSS y JavaScript para dise\u00f1ar tu base de conocimiento con dominios personalizados, v\u00eddeos, c\u00f3digos, tablas y m\u00e1s. Proporcione un sitio atractivo visualmente que cumpla con las directrices de su marca.<\/p>\r\n                            <!-- <a href=\"\/knowledgebase-widget\/\" class=\"btn btn-outline-white\">Learn more<\/a> -->\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-7\">\r\n                            <picture class=\"overflow-hidden\">\r\n                                <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/kb-assistant.webp?ver=2\" type=\"image\/webp\"> -->\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/kb-customization.svg\" alt=\"F\u00e1cil de personalizar y estilo\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"text-center py-5\">\r\n            <a href=\"\/es\/inscribirse\/\" class=\"btn btn-dark text-nowrap\">Iniciar prueba gratuita<\/a>\r\n            <a href=\"\/es\/request-demo\/\" class=\"btn btn-outline-dark text-nowrap ms-lg-3 mt-3 mt-lg-0\">Reserva una Demo<\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<!--customer video-->\r\n\r\n<div class=\"pt-80 bg-bottom-gradient position-relative\">\r\n    <div class=\"home-customer-video\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center mb-md-3\">\r\n                <div class=\"col-md-12 col-lg-12 text-center\">\r\n                    <h2>Lee lo que a los usuarios les encanta Document360<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n                <div class=\"col-sm-12\">\r\n                    <div class=\"d-none d-md-block mb-4\">\r\n                        <div class=\"d360-new-tabs slick-tab-video justify-content-center\">\r\n                            <aside>\r\n                                <a>\r\n                                    <figure class=\"mb-0\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\" alt=\"Prerender\">\r\n                                    <\/figure>\r\n                                <\/a>\r\n                                <div class=\"progress-bars\">\r\n                                    <div class=\"progress-line\"><\/div>\r\n                                <\/div>\r\n                            <\/aside>\r\n                            <aside>\r\n                                <a>\r\n                                    <figure class=\"mb-0\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\" alt=\"SysAid\">\r\n                                    <\/figure>\r\n                                <\/a>\r\n                                <div class=\"progress-bars\">\r\n                                    <div class=\"progress-line\"><\/div>\r\n                                <\/div>\r\n                            <\/aside>\r\n                            <aside>\r\n                                <a>\r\n                                    <figure class=\"mb-0\">\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\" alt=\"Compuerta\">\r\n                                    <\/figure>\r\n                                <\/a>\r\n                                <div class=\"progress-bars\">\r\n                                    <div class=\"progress-line\"><\/div>\r\n                                <\/div>\r\n                            <\/aside>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"video-slider-inner slick-slider-video\">\r\n                        <div class=\"video-slider-box position-relative\">\r\n                            <div class=\"video-slider-image border-radius overflow-hidden position-relative\">\r\n                                <figure class=\"position-relative mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/testimonials\/testbg-prerender.jpg\" class=\"w-100\" alt=\"Prerender\">\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"video-slider-caption\">\r\n                                <div class=\"col-lg-6\">\r\n                                <div class=\"video-count-number1 mb-5\">\r\n                                <figure class=\"position-relative\">\r\n                                    <img decoding=\"async\" style=\"max-height:25px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/white\/prerender-logo-white.png\" alt=\"Prerender\">\r\n                                <\/figure>\r\n\t\t\t\t<\/div>\r\n                                    <p class=\"pe-lg-5 pb-3 text-white\">Document360 nos ha ayudado a empoderar a los clientes\r\n encontrar el conocimiento que necesitan, en lugar de guardarlo. Es un cambio de juego.\r\n Una vez que subimos un art\u00edculo relacionado con un tema espec\u00edfico, vemos tickets de soporte\r\n con respecto a este problema disminuyendo 20%-30%.<\/p>\r\n                                    <p class=\"text-grey\">Raquel Heyman | Experiencia del cliente\r\n Consultante, Prerender<\/p>\r\n                                    <div class=\"pt-0\">\r\n                                        <a href=\"https:\/\/document360.com\/case-study\/prerender-support-tickets-reduced-by-30percent\/\" class=\"btn-underline text-white text-xs\">\r\n                                            <span>Leer estudio de caso de Prerender<\/span> <span class=\"arrow\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"14\" viewbox=\"0 0 9 7\">\r\n                                                    <path fill=\"#aaaaaa\" fill-rule=\"evenodd\" d=\"M4.628.616a.5.5 0 1 0-.64.768L6.203 3.23H.5a.5.5 0 0 0 0 1h5.612L3.988 6a.5.5 0 1 0 .64.769l3.23-2.693a.5.5 0 0 0 0-.768z\" clip-rule=\"evenodd\"><\/path>\r\n                                                <\/svg> <\/span>\r\n                                        <\/a>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"video-slider-box position-relative\">\r\n                            <div class=\"video-slider-image border-radius overflow-hidden position-relative\">\r\n                                <figure class=\"position-relative mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/testimonials\/testbg-sysaid.jpg\" class=\"w-100\" alt=\"SysAid\">\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"video-slider-caption\">\r\n                                <div class=\"col-lg-6\">\r\n                                   <div class=\"video-count-number1 mb-5\">\r\n                                <figure class=\"position-relative\">\r\n                                    <img decoding=\"async\" style=\"max-height:45px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/white\/sysaid-logo-white.png\" alt=\"sindicho\">\r\n                                <\/figure>\r\n\t\t\t\t<\/div>\r\n                                    <p class=\"pe-lg-5 pb-3 text-white\">En comparaci\u00f3n con las herramientas anteriores, SysAid est\u00e1 cosechando\r\n muchos aumentos de productividad como Document360 les permite publicar la base de conocimiento\r\n art\u00edculos m\u00e1s r\u00e1pido. Los robustos an\u00e1lisis de Document360 ayudan a SysAid a responder r\u00e1pidamente\r\n comentarios del cliente, aline\u00e1ndose con nuestros valores centrados en el cliente. <\/p>\r\n                                    <p class=\"text-grey\">Rachel | Gestor de Productos, SysAid\r\n                                    <\/p>\r\n                                    <div class=\"pt-0\">\r\n                                        <a href=\"https:\/\/document360.com\/case-study\/sysaid-created-interactive-documentation-site-for-customers\/\" class=\"btn-underline text-white text-xs\">\r\n                                            <span>Leer estudio de caso SysAid<\/span> <span class=\"arrow\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"14\" viewbox=\"0 0 9 7\">\r\n                                                    <path fill=\"#aaaaaa\" fill-rule=\"evenodd\" d=\"M4.628.616a.5.5 0 1 0-.64.768L6.203 3.23H.5a.5.5 0 0 0 0 1h5.612L3.988 6a.5.5 0 1 0 .64.769l3.23-2.693a.5.5 0 0 0 0-.768z\" clip-rule=\"evenodd\"><\/path>\r\n                                                <\/svg> <\/span>\r\n                                        <\/a>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"video-slider-box position-relative\">\r\n                            <div class=\"video-slider-image border-radius overflow-hidden position-relative\">\r\n                                <figure class=\"position-relative mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/testimonials\/testbg-comgate.jpg\" class=\"w-100\" alt=\"Compuerta\">\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"video-slider-caption\">\r\n                                <div class=\"col-lg-6\">\r\n                                    <div class=\"video-count-number1 mb-5\">\r\n                                <figure class=\"position-relative\">\r\n                                    <img decoding=\"async\" style=\"max-height:45px\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/customers\/white\/comgate-logo-white.png\" alt=\"compuerta\">\r\n                                <\/figure>\r\n\t\t\t\t<\/div>\r\n                                    <p class=\"pe-lg-5 pb-3 text-white\">Las llamadas de clientes anteriores durar\u00edan m\u00e1s tiempo porque\r\n incluso los conceptos b\u00e1sicos ten\u00edan que explicarse y a menudo tuvimos que esperar en l\u00ednea hasta\r\n The room was very clean and the staff were very friendly and helpful. Document360 ha ayudado a aliviar la carga\r\n nuestro equipo de atenci\u00f3n al cliente porque los clientes ahora est\u00e1n habilitados para manejar problemas\r\n ellos mismos.<\/p>\r\n                                    <p class=\"text-grey\">al Petra\u0301k | Comunicaciones y relaciones p\u00fablicas\r\n Gestor, Compuerta<\/p>\r\n                                    <div class=\"pt-0\">\r\n                                        <a href=\"https:\/\/document360.com\/case-study\/comgate-hosts-user-guides-for-customer-self-service-to-set-up-the-payment-gateways\/\" class=\"btn-underline text-white text-xs\">\r\n                                            <span>Leer estudio de Caso Comgate<\/span> <span class=\"arrow\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"14\" viewbox=\"0 0 9 7\">\r\n                                                    <path fill=\"#aaaaaa\" fill-rule=\"evenodd\" d=\"M4.628.616a.5.5 0 1 0-.64.768L6.203 3.23H.5a.5.5 0 0 0 0 1h5.612L3.988 6a.5.5 0 1 0 .64.769l3.23-2.693a.5.5 0 0 0 0-.768z\" clip-rule=\"evenodd\"><\/path>\r\n                                                <\/svg> <\/span>\r\n                                        <\/a>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <!--customer video-->\r\n\r\n    <!-- Badges section Start-->\r\n    <div class=\"d360-badges py-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center mb-md-3\">\r\n                <div class=\"col-md-12 col-lg-12 text-center\">\r\n                    <p class=\"text-xlarge font-weight-500\">Mejor opci\u00f3n en G2, Capterra, y m\u00e1s all\u00e1&#8230;<\/p>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center align-items-center\">\r\n                <div class=\"col-lg-12\">\r\n                    \n<ul class=\"mb-0 px-lg-4\">\n        <li class=\"ms-0\"><img decoding=\"async\"\n                src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/2024\/g2-leader-spring-2024.png\"\n                alt=\"G2 Leader\"><\/li>\n        <li><img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/2024\/g2-leader-spring.png\"\n                alt=\"G2 Leader\"><\/li>\n        <li><img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/2024\/slashshot.png?ver=1\"\n                alt=\"Software Reviews\"><\/li>\n        <li><img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/2024\/sourceforge.png?ver=2\"\n                alt=\"Source Forge\"><\/li>\n\t\t<!--<li><img decoding=\"async\" src=\"<\/?php echo get_template_directory_uri(); ?>\/images\/badges\/badge-g2-high-performer-23.png?ver=1\"\n                alt=\"G2 High Performer\"><\/li> -->\n        <li><img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/2024\/softwareworld.png\"\n                alt=\"Software World\"><\/li>\n\t    <li><img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/2024\/softwaresuggest.png?ver=1\"\n                alt=\"Software Suggest\"><\/li>\n        <li><img decoding=\"async\" src=\"https:\/\/document360.com\/wp-content\/themes\/document360\/images\/badges\/badge-software-reviews-champion2023.svg\"\n                alt=\"Software Reviews\"><\/li>\n\n<\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <!-- Badges section End-->\r\n<\/div>\r\n<!--CTA-->\r\n<div class=\"py-5 bg-primary\">\r\n    <div class=\"container\">\r\n        <div class=\"row align-items-center justify-content-between\">\r\n            <div class=\"col-lg-6 pe-lg-5\">\r\n                <picture class=\"overflow-hidden\">\r\n                    <!-- <source srcset=\"\/wp-content\/themes\/document360\/images\/features\/knowledgebase-site.webp?ver=2\" type=\"image\/webp\"> -->\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/img-footer.svg?ver=2\" alt=\"Una plataforma, para resolver todos los desaf\u00edos de tu base de conocimientos\">\r\n                <\/picture>\r\n            <\/div>\r\n            <div class=\"col-lg-6 ps-lg-5 pb-4 pb-lg-0\">\r\n                <h2 class=\"pb-5 text-white\">Listo para crear <br class=\"d-none d-lg-block\">\u00bftu base de conocimiento?<\/h2>\r\n                <div>\r\n                    <a href=\"\/es\/inscribirse\/\" class=\"btn btn-white text-nowrap\">Iniciar prueba gratuita<\/a>\r\n                    <a href=\"\/es\/request-demo\/\" class=\"btn btn-outline-white text-nowrap ms-lg-3 mt-3 mt-lg-0\">Reserva una Demo<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Base de conocimientos Eres luchandocon alta volumen de \u00bfTickets de soporte? Construye una &#8230;","protected":false},"author":43,"featured_media":0,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-20340","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI Knowledge Base Software - Document360<\/title>\n<meta name=\"description\" content=\"Descubra Document360, un potente software de base de conocimiento dise\u00f1ado para crear, administrar y compartir art\u00edculos de ayuda sin esfuerzo. 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