{"id":20336,"date":"2024-09-07T10:41:16","date_gmt":"2024-09-07T10:41:16","guid":{"rendered":"https:\/\/document360.com\/?page_id=20336"},"modified":"2026-10-01T09:08:49","modified_gmt":"2026-10-01T09:08:49","slug":"sop","status":"publish","type":"page","link":"https:\/\/document360.com\/es\/soluciones\/sop\/","title":{"rendered":"SOP"},"content":{"rendered":"<div class=\"kb-tpl\">\n\n    <div class=\"d360-hero bg-gradient-2 py-80\">\n\n        <div class=\"container pt-5\">\n\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\n\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\n\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\n\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\n\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\n\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\n\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\n\n                                height=\"115\"><\/span>\n\n                        <span class=\"ab-eyebrow__text\">Software para SOP<\/span>\n\n                    <\/span>\n\n\n\n                    <h1 class=\"h1_xxlarge mb-3\">\n\n                        Procedimientos <br> est\u00e1ndar que de verdad<br> se siguen\n\n                    <\/h1>\n\n\n\n                    <p class=\"text-large mb-4 pe-lg-5\">\n\n                       Tus SOP no deber\u00edan quedar enterrados en carpetas de SharePoint. Ll\u00e9valos a un centro gobernado con aprobaciones, control de versiones y b\u00fasqueda con IA que ayuda a cada empleado a encontrar y seguir los pasos correctos.\n\n                    <\/p>\n\n\n\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\n\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\n\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\n\n                                placeholder=\"Introduce tu email\">\n\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Reservar una demo<\/button>\n\n                            <div class=\"exception_message\" style=\"display: none;\">\n\n                                <div id=\"exception_message_content\"><\/div>\n\n                                <div class=\"alert_close\">&times;<\/div>\n\n                            <\/div>\n\n                        <\/form>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"col-lg-6\">\n\n                    <picture class=\"overflow-hidden border-radius-sm\">\n\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-img-hero.webp?ver=1\"\n\n                            type=\"image\/webp\">\n\n                        <img decoding=\"async\"\n\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-img-hero.svg?ver=1\"\n\n                            alt=\"Software para SOP\">\n\n                    <\/picture>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n    <div class=\"d360_trusted_by mt-4 pb-4\">\n\n        <div class=\"container\">\n\n            <h5>La confianza de miles de empresas en m\u00e1s de 150 pa\u00edses<\/h5>\n\n            <div class=\"row\">\n\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- ================================================ 3. THE PROBLEM -->\n\n\n\n    <div class=\"d360-shape_card py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-6 mb-4 text-center pe-lg-5\">\n\n                    <h2>Los SOP no fallan al escribirlos. Fallan al buscarlos.<\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row  justify-content-center\">\n\n                <div class=\"col-lg-9\">\n\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>01<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Los procedimientos est\u00e1n dispersos entre unidades compartidas, PDF e hilos de email, as\u00ed que el mismo proceso existe en cuatro sitios distintos.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>02<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Sin control de versiones ni aprobaciones, los pasos obsoletos siguen circulando mucho despu\u00e9s de que el proceso haya cambiado.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>03<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">El paso que necesitas est\u00e1 enterrado en un manual de 90 p\u00e1ginas, lo que ralentiza el onboarding y cada turno posterior.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- =============================================== 4. FEATURE CARDS\n\n         Scroll-stacking is the theme's existing stack-cards component: the global\n\n         script scans for .d360-stacking, collects its .d360-card children, reads\n\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\n\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\n\n    <section class=\"pb-5\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Crea tus SOP una vez.<br> \u00dasalos en todas partes.\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"d360-stacking ikb-fcards\">\n\n\n\n                <!-- 4.1 Onboarding & cross-training -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-1\">Onboarding y formaci\u00f3n cruzada<\/span>\n\n                                <h3>Nuevos empleados productivos el primer d\u00eda, no la tercera semana<\/h3>\n\n                                <h4>El reto<\/h4>\n\n                                <p>La formaci\u00f3n depende del compa\u00f1ero s\u00e9nior que est\u00e9 libre ese d\u00eda, y el procedimiento que ense\u00f1a es la versi\u00f3n que recuerda.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\n\n                                    <p>Publica cada procedimiento como un art\u00edculo estructurado y f\u00e1cil de buscar, para que los nuevos empleados encuentren el paso exacto por su cuenta y se adapten antes.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-onboarding.webp?ver=1\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-onboarding.svg?ver=1\"\n\n                                        alt=\"Onboarding y formaci\u00f3n cruzada\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.2 Frontline & field operations -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-2\">Operaciones de primera l\u00ednea y de campo<\/span>\n\n                                <h3>El paso correcto en el momento de la tarea<\/h3>\n\n                                <h4>El reto<\/h4>\n\n                                <p>El personal de turno y de campo necesita tres frases, no un documento, y a menudo las necesita en lugares con poca conectividad.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\n\n                                    <p>Art\u00edculos breves y multimedia con \u00e1rboles de decisi\u00f3n guiados, disponibles en Slack, Teams o el helpdesk, y exportables a PDF para usarlos sin conexi\u00f3n.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-frontline.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-frontline.svg\"\n\n                                        alt=\"Operaciones de primera l\u00ednea y de campo\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.3 Procedure governance -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-3\">Gobierno de procedimientos<\/span>\n\n                                <h3>Solo se publica lo que est\u00e1 aprobado<\/h3>\n\n                                <h4>El reto<\/h4>\n\n                                <p>Nadie se encarga de aprobar, as\u00ed que los borradores se quedan parados semanas o se publican sin revisar, y ambas cosas restan credibilidad.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\n\n                                    <p>Etapas de revisi\u00f3n personalizadas con aprobadores designados y fechas l\u00edmite, bloqueo de solo lectura durante la revisi\u00f3n y recordatorios para recertificar a tiempo.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-procedure_governance.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-procedure_governance.svg\"\n\n                                        alt=\"Gobierno de procedimientos\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.4 AI answers at the moment of work (dark) -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-4\">Respuestas con IA en el momento de trabajar<\/span>\n\n                                <h3>Pregunta en lenguaje natural y obt\u00e9n el paso y su fuente<\/h3>\n\n                                <h4>El reto<\/h4>\n\n                                <p>Los empleados saben que el procedimiento existe. No saben en qu\u00e9 manual est\u00e1 ni qu\u00e9 versi\u00f3n es la vigente.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>La ventaja de Document360<\/h4>\n\n                                    <p>Eddy AI responde a partir de tu biblioteca de SOP citando el art\u00edculo y la versi\u00f3n, usando solo contenido aprobado y respetando los permisos.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-ai_answers.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-ai_answers.svg\"\n\n                                        alt=\"Respuestas con IA en el momento de trabajar\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.5 Audit & compliance readiness -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-5\">Preparaci\u00f3n para auditor\u00edas y cumplimiento<\/span>\n\n                                <h3>Auditor\u00edas superadas sin buscar documentos<\/h3>\n\n                                <h4>El reto<\/h4>\n\n                                <p>Las pruebas de qui\u00e9n aprob\u00f3 cada procedimiento, y cu\u00e1ndo, se re\u00fanen a toda prisa la semana antes de la auditor\u00eda.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>C\u00f3mo ayuda Document360<\/h4>\n\n                                    <p>El historial de revisiones y de flujos de trabajo se genera con el trabajo diario, as\u00ed que cada cambio es trazable y exportable cuando lo pide un auditor.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-audit_compliance.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-audit_compliance.svg\"\n\n                                        alt=\"Preparaci\u00f3n para auditor\u00edas y cumplimiento\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div><!-- \/.d360-stacking -->\n\n\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ========================================== 5. CAPABILITY TABLE -->\n\n    <section class=\"py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80 pb-4\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Cada funcionalidad, vinculada a un<br> resultado de negocio\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"ikb-cap\">\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Funcionalidad<\/div>\n\n                        <div class=\"ikb-cap-cell\">B\u00fasqueda y asistente Eddy AI<\/div>\n\n                        <div class=\"ikb-cap-cell\">Flujos de trabajo a medida<\/div>\n\n                        <div class=\"ikb-cap-cell\">Historial de versiones y registro de auditor\u00eda<\/div>\n\n                        <div class=\"ikb-cap-cell\">Recordatorios de revisi\u00f3n<\/div>\n\n                        <div class=\"ikb-cap-cell\">\u00c1rbol de decisi\u00f3n interactivo<\/div>\n\n                        <div class=\"ikb-cap-cell\">Integraciones con helpdesk y chat<\/div>\n\n                        <div class=\"ikb-cap-cell\">Importaci\u00f3n desde PDF y Word, y migraci\u00f3n<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\n\n                    <div class=\"ikb-cap-head\">Con Document360<\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Responde preguntas sobre procedimientos en lenguaje natural y cita el art\u00edculo y la versi\u00f3n<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Env\u00eda cada SOP por tus propias etapas de revisi\u00f3n y aprobaci\u00f3n antes de publicarlo<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Registra cada cambio, autor y revisi\u00f3n de la documentaci\u00f3n controlada<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Avisa al responsable designado antes de que un procedimiento supere su fecha de recertificaci\u00f3n<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Convierte un procedimiento con ramificaciones en unas pocas preguntas guiadas<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Muestra los procedimientos dentro de Slack, Teams, Zendesk, Freshdesk y Zoho<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Re\u00fane en un solo centro los SOP de SharePoint, Confluence y unidades compartidas<\/span><\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Resultado de negocio<\/div>\n\n                        <div class=\"ikb-cap-cell\">El paso en segundos, no el manual<\/div>\n\n                        <div class=\"ikb-cap-cell\">Al personal solo llegan procedimientos aprobados<\/div>\n\n                        <div class=\"ikb-cap-cell\">Listo para auditor\u00edas, menos riesgo normativo<\/div>\n\n                        <div class=\"ikb-cap-cell\">Procedimientos siempre vigentes<\/div>\n\n                        <div class=\"ikb-cap-cell\">Menos errores bajo presi\u00f3n<\/div>\n\n                        <div class=\"ikb-cap-cell\">Respuestas donde se hace el trabajo<\/div>\n\n                        <div class=\"ikb-cap-cell\">Implantaci\u00f3n r\u00e1pida, sin reescribir desde cero<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\n\n    <div class=\"ikb-dark mcp-dark\">\n\n\n\n        <!-- 6. Procedures delivered inside Slack, Teams and your helpdesk -->\n\n        <section class=\"py-80\">\n\n            <div class=\"container\">\n\n                <div class=\"ikb-deliver\">\n\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\n\n                        <div class=\"row align-items-center\">\n\n                            <div class=\"col-lg-6 pb-3\">\n\n                                <h2>Procedimientos dentro de Slack, Teams y tu helpdesk<\/h2>\n\n                            <\/div>\n\n                            <div class=\"col-lg-6\">\n\n                                <p>Un centro de SOP solo funciona si nadie tiene que ir a buscarlo. Los procedimientos aprobados llegan a las herramientas que tus equipos ya tienen abiertas, y cada b\u00fasqueda se convierte en datos sobre los que actuar.<\/p>\n\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\n\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Ver las integraciones<\/a>\n\n                                    <span class=\"ikb-avatars\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\n\n                                            alt=\"integraci\u00f3n\">\n\n                                    <\/span>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"ikb-deliver-cols\">\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Respuestas en el chat<\/h4>\n\n                            <p>El personal pregunta en Slack o Teams y obtiene el procedimiento. Sin pesta\u00f1as nuevas, sin h\u00e1bitos nuevos.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Dentro del ticket<\/h4>\n\n                            <p>Los agentes de soporte ven el SOP adecuado en la vista del ticket mientras trabajan.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Sin conexi\u00f3n, sobre el terreno<\/h4>\n\n                            <p>Exporta el procedimiento vigente a PDF para lugares sin conectividad.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Lista para los LLM<\/h4>\n\n                            <p>El servidor MCP conecta tus procedimientos con los asistentes de IA que usan tus equipos.<\/p>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n\n\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\n\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row mb-5\">\n\n                <div class=\"col-lg-12 text-center\">\n\n                    <h2 class=\"text-white\">Las mejores empresas del mundo<br class=\"d-lg-block d-none\">conf\u00edan en Document360\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-12\">\n\n                    <div class=\"d360-slider-inner rounded-4\">\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-researchbods.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/researchbods-logo-grey.png\"\n\n                                                        style=\"height:25px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Document360 nos ha ayudado a dar formaci\u00f3n cruzada al personal de distintos departamentos. Ahora podemos incorporar r\u00e1pidamente a nuevos empleados y formarlos en conocimientos sobre nuestros servicios y productos.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Mark Cattlin<\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Product Manager, Researchbods<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/case-study\/researchbods-offers-in-app-product-assistance-to-client-with-knowledge-base-assistant\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-better-life-partners.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/blp-logo-color.png\"\n\n                                                        style=\"height:35px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Nuestro personal se siente mejor informado sobre las pol\u00edticas y los procedimientos, ya que est\u00e1n en un lugar centralizado y siempre actualizados.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Andrew Warner<\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Responsable de Formaci\u00f3n Comunitaria, Better Life Partners<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/case-study\/better-life-partners-centralizes-policies-and-procdures-with-documentation\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-cosmos-forms.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/cosmos-logo.png\"\n\n                                                        style=\"height:35px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Document360 nos ayud\u00f3 a establecer una \u00fanica fuente de verdad para los procedimientos, tanto internos como para clientes. Esto ha eliminado las diferencias de criterio sobre los procedimientos.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Greg <\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Ingeniero de software s\u00e9nior, Cosmos<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/case-study\/cosmos-customers-have-stopped-contacting-for-how-to-questions\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">M\u00e1s informaci\u00f3n<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n        <!-- 8. Closing CTA + FAQ -->\n\n        <section class=\"pb-80 pt-5\">\n\n            <div class=\"container\">\n\n                <div class=\"row row-gap-4 align-items-center\">\n\n                    <div class=\"col-lg-5\">\n\n                        <div class=\"ikb-cta-card ikb-mesh\">\n\n                            <h2>Da a cada equipo<br><span>el procedimiento que aprobaste<\/span><\/h2>\n\n                            <p>Empieza con b\u00fasqueda con IA, aprobaciones y control de versiones, comenzando por el proceso que m\u00e1s te cuesta cuando sale mal.<\/p>\n\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\n\n                                <!-- <a href=\"https:\/\/document360.com\/es\/inscribirse\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Prueba gratuita<\/a> --> <a href=\"https:\/\/document360.com\/es\/request-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Reservar una demo<\/a>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"col-lg-7 ps-lg-5\">\n\n                        <h2 class=\"ikb-faq-head mb-4\">Preguntas frecuentes<\/h2>\n\n\n\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\n\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\n\n                                        \u00bfC\u00f3mo ayuda Document360 a crear y aprobar SOP?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        El creador de flujos de trabajo personalizados te permite definir etapas de revisi\u00f3n y aprobaci\u00f3n para los art\u00edculos de SOP. Los estados pueden marcarse como de solo lectura para impedir cambios durante la revisi\u00f3n, y cada art\u00edculo conserva un historial completo de revisiones con autor y fecha.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\n\n                                        \u00bfC\u00f3mo garantizamos que los empleados vean siempre el \u00faltimo SOP aprobado?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Document360 mantiene separados los estados de borrador y publicado. Los lectores del sitio de la base de conocimientos solo ven la versi\u00f3n publicada, y los recordatorios de revisi\u00f3n avisan a los colaboradores cuando un SOP debe recertificarse.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\n\n                                        \u00bfMantiene Document360 un registro de auditor\u00eda de los SOP?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        S\u00ed. Un historial completo de revisiones registra qu\u00e9 cambi\u00f3, qui\u00e9n lo cambi\u00f3 y cu\u00e1ndo. El historial del flujo de trabajo de cada art\u00edculo muestra adem\u00e1s su avance por cada etapa de revisi\u00f3n, y ambos pueden exportarse como evidencia para auditor\u00edas.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\n\n                                        \u00bfSe puede restringir el contenido de los SOP a equipos concretos?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        S\u00ed. Los proyectos privados y de acceso mixto, junto con los roles de usuario, los grupos de lectores y las restricciones por IP, te permiten mostrar procedimientos concretos solo a los miembros autorizados del equipo.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\n\n                                        \u00bfPodemos migrar los SOP que ya tenemos en Word y PDF?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        S\u00ed. La importaci\u00f3n desde PDF y Word convierte los documentos de procedimientos existentes en art\u00edculos estructurados y f\u00e1ciles de buscar, y ofrecemos migraci\u00f3n asistida para traslados masivos desde SharePoint, Confluence o Notion.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\n\n                                        \u00bfEn qu\u00e9 se diferencia un software para SOP de una wiki?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Una wiki est\u00e1 pensada para la edici\u00f3n abierta. Un software para SOP est\u00e1 pensado para el control: puntos de aprobaci\u00f3n, separaci\u00f3n entre versi\u00f3n publicada y borrador, historial de revisiones y revisiones programadas, que es justo lo que pregunta un auditor.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"Software para SOP Procedimientos est\u00e1ndar que de verdad se siguen Tus SOP no &#8230;","protected":false},"author":43,"featured_media":24097,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-20336","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized 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