Drafting a business case for procuring a knowledge base solution for your business use case.
Gathering business requirements for building a public or internal knowledge base is a tedious process. This involves collecting and prioritizing business requirements from various stakeholders. The customer persona for your knowledge base should also be analyzed before choosing a knowledge base platform for your organization. How do create a good RFP for your use case?
Our eBook will show you how to collect requirements for an RFP!Download eBook
Selecting a knowledge base platform can be a demanding task. To aid your search, we’ve compiled a list of common business requirements and generic capabilities of knowledge base solutions. Our RFP ebook offers guidelines and requirements from various stakeholders to find the right fit for your organization. It also helps you compare and assess knowledge base vendors for your specific business needs.