{"id":34927,"date":"2025-10-01T13:27:20","date_gmt":"2025-10-01T13:27:20","guid":{"rendered":"https:\/\/document360.com\/?page_id=34927"},"modified":"2026-10-01T09:07:00","modified_gmt":"2026-10-01T09:07:00","slug":"interne-wissensbasis","status":"publish","type":"page","link":"https:\/\/document360.com\/de\/loesungen\/interne-wissensbasis\/","title":{"rendered":"Interne Wissensbasis"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n<div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n    <div class=\"container pt-5\">\r\n\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                    <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                            height=\"115\"><\/span>\r\n\r\n                    <span class=\"ab-eyebrow__text\">Interne Wissensdatenbank<\/span>\r\n\r\n                <\/span>\r\n\r\n\r\n\r\n                <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                    Jede Antwort, die Mitarbeitende brauchen \u2013 ohne Kollegen zu fragen\r\n\r\n                <\/h1>\r\n\r\n\r\n\r\n                <p class=\"text-large mb-4 me-lg-5 pe-lg-5\">\r\n\r\n                    Eine verl\u00e4ssliche, zentral verwaltete Quelle f\u00fcr Richtlinien, Prozesse und Know-how \u2013 mit KI-Suche, die in Sekunden antwortet.\r\n\r\n                <\/p>\r\n\r\n\r\n\r\n                <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                    <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                        <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                            placeholder=\"E-Mail eingeben\">\r\n\r\n                        <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Demo buchen<\/button>\r\n\r\n                        <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                            <div id=\"exception_message_content\"><\/div>\r\n\r\n                            <div class=\"alert_close\">&times;<\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/form>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"col-lg-6\">\r\n\r\n                <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.webp?ver=1\"\r\n\r\n                        type=\"image\/webp\">\r\n\r\n                    <img decoding=\"async\"\r\n\r\n                        src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-img-hero.svg?ver=1\"\r\n\r\n                        alt=\"Interne Wissensdatenbank\">\r\n\r\n                <\/picture>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <h5>Tausende Unternehmen in \u00fcber 150 L\u00e4ndern vertrauen uns<\/h5>\r\n\r\n        <div class=\"row\">\r\n\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n<div class=\"d360-shape_card py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center\">\r\n\r\n            <div class=\"col-lg-6 px-lg-5 mb-4 text-center\">\r\n\r\n                <h2>Das Wissen ist da. Es zu finden, ist die Kunst.<\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"row  justify-content-center\">\r\n\r\n            <div class=\"col-lg-9\">\r\n\r\n                <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>01<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Prozesse sind \u00fcber Netzlaufwerke, PDFs und E-Mail-Verl\u00e4ufe verstreut \u2013 derselbe Ablauf existiert an vier verschiedenen Orten.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>02<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Einige wenige Erfahrene werden zur menschlichen Suchmaschine \u2013 und mit jeder K\u00fcndigung geht ihr Know-how verloren.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                        <div class=\"d360-card h-100\">\r\n\r\n                            <div class=\"d360-card-body h-100\">\r\n\r\n                                <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                    <div class=\"circle-rel\">\r\n\r\n                                        <h4>03<\/h4>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                                <p class=\"pb-0\">Niemand pflegt das Wiki. Seiten veralten unbemerkt, und Mitarbeitende misstrauen dem, was sie finden.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- =============================================== 4. FEATURE CARDS\r\n\r\n     Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n     script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n     --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n     Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n<section class=\"pb-5\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80\">\r\n\r\n            <div class=\"col-lg-7 text-center px-lg-5\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                   Jede Antwort finden, ohne auf Kollegen angewiesen zu sein\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n            <!-- 4.1 Employee onboarding -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-1\">Onboarding<\/span>\r\n\r\n                            <h3>Antworten ab Tag eins \u2013 ohne Kollegen in Rufbereitschaft<\/h3>\r\n\r\n                            <h4>Die Herausforderung<\/h4>\r\n\r\n                            <p>Neue Mitarbeitende stellen in jedem Jahrgang dieselben f\u00fcnfzig Fragen \u2013 und jede Antwort kostet erfahrene Kollegen einen Nachmittag.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>So hilft Document360<\/h4>\r\n\r\n                                <p>Ein strukturierter Onboarding-Hub mit Tools, Richtlinien und Anleitungen, den neue Mitarbeitende selbst durchsuchen \u2013 f\u00fcr schnellere Einarbeitung und weniger R\u00fcckfragen.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.webp?ver=1\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-employee_onboarding.svg?ver=1\"\r\n\r\n                                    alt=\"Onboarding\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.2 HR policies & company docs -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-2\">HR-Richtlinien &amp; Unternehmensdokumente<\/span>\r\n\r\n                            <h3>Eine aktuelle Version jeder Richtlinie<\/h3>\r\n\r\n                            <h4>Die Herausforderung<\/h4>\r\n\r\n                            <p>Richtlinien-PDFs kursieren per E-Mail. Mitarbeitende richten sich nach der Urlaubsregelung vom Vorjahr, und HR beantwortet t\u00e4glich dieselbe Frage.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>So hilft Document360<\/h4>\r\n\r\n                                <p>Richtlinien liegen als versionierte Artikel hinter Review-Workflows. Die ver\u00f6ffentlichte Fassung ist immer aktuell, \u00fcberholte Versionen verschwinden aus dem Umlauf.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-hr.svg\"\r\n\r\n                                    alt=\"HR-Richtlinien &amp; Unternehmensdokumente\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.3 IT & engineering runbooks -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-3\">IT- &amp; Engineering-Runbooks<\/span>\r\n\r\n                            <h3>Erfahrungswissen dokumentieren, bevor es geht<\/h3>\r\n\r\n                            <h4>Die Herausforderung<\/h4>\r\n\r\n                            <p>Die L\u00f6sung f\u00fcr den Vorfall um 2 Uhr nachts steckt im Kopf eines einzigen Engineers \u2013 und die Rufbereitschaft ist nur so gut wie die Person, die abnimmt.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>So hilft Document360<\/h4>\r\n\r\n                                <p>Runbooks mit Codebl\u00f6cken, Mermaid-Diagrammen und Entscheidungsb\u00e4umen \u2013 um 2 Uhr nachts durchsuchbar und mitten im Vorfall in Slack oder Teams verf\u00fcgbar.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                <source\r\n\r\n                                    srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-engineering.webp\"\r\n\r\n                                    alt=\"IT- &amp; Engineering-Runbooks\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.4 AI answers at work (dark) -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-4\">KI-Antworten im Arbeitsalltag<\/span>\r\n\r\n                            <h3>In nat\u00fcrlicher Sprache fragen, Antwort samt Quelle erhalten<\/h3>\r\n\r\n                            <h4>Die Herausforderung<\/h4>\r\n\r\n                            <p>Mitarbeitende wissen nicht, in welchem Tool die Antwort steckt. Die schnellste Suche ist noch immer, wer zuletzt geantwortet hat.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>So hilft Document360<\/h4>\r\n\r\n                                <p>Eddy AI antwortet auf Basis freigegebener interner Inhalte mit Verweis auf den Quellartikel und ber\u00fccksichtigt die Berechtigungen jedes Lesers \u2013 im Portal oder in Slack und Teams.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-ai_answers.webp\"\r\n\r\n                                    alt=\"KI-Antworten im Arbeitsalltag\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <!-- 4.5 Security & access control -->\r\n\r\n            <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                    <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                        <div class=\"ikb-fcard-copy\">\r\n\r\n                            <span class=\"ikb-tag ikb-tag-5\">Sicherheit &amp; Zugriffskontrolle<\/span>\r\n\r\n                            <h3>Offen f\u00fcr alle Mitarbeitenden, nicht f\u00fcr alle<\/h3>\r\n\r\n                            <h4>Die Herausforderung<\/h4>\r\n\r\n                            <p>Gehaltsb\u00e4nder, Sicherheits-Runbooks und Vorstandsnotizen geh\u00f6ren nicht in ein Wiki, in dem jede Seite f\u00fcr alle lesbar ist.<\/p>\r\n\r\n                            <div class=\"ikb-fcard-highlight\">\r\n\r\n                                <h4>So hilft Document360<\/h4>\r\n\r\n                                <p>Private Projekte hinter SSO \u2013 mit Rollen, Lesergruppen und IP-Beschr\u00e4nkungen, die jede Kategorie genau auf die Personen begrenzen, die sie sehen sollen.<\/p>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"col-lg-6\">\r\n\r\n                        <div class=\"ikb-fcard-visual\">\r\n\r\n                            <picture class=\"overflow-hidden p-3\">\r\n\r\n                                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    type=\"image\/webp\">\r\n\r\n                                <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-security.webp\"\r\n\r\n                                    alt=\"Sicherheit &amp; Zugriffskontrolle\">\r\n\r\n                            <\/picture>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n<section class=\"py-80\">\r\n\r\n    <div class=\"container\">\r\n\r\n        <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n            <div class=\"col-lg-8 text-center\">\r\n\r\n                <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                    Jede Funktion, verkn\u00fcpft mit einem<br> Gesch\u00e4ftsergebnis\r\n\r\n                <\/h2>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n\r\n        <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Funktion<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Eddy AI-Suche<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Private Projekte &amp; SSO<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Lesergruppen &amp; Rollen<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Individueller Workflow-Builder<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Review-Erinnerungen<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Slack &amp; Teams<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Pro-Analysen<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                <div class=\"ikb-cap-head\">Mit Document360<\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Beantwortet Fragen von Mitarbeitenden in nat\u00fcrlicher Sprache und nennt den Quellartikel<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Sch\u00fctzt die Wissensdatenbank per Login mit SAML SSO und Provisioning<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Begrenzt jede Kategorie auf die Teams, die sie sehen sollen<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Leitet Richtlinien und Prozesse vor der Ver\u00f6ffentlichung an benannte Reviewer<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Meldet veraltete Artikel ihren Verantwortlichen, bevor Mitarbeitende darauf sto\u00dfen<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Liefert Antworten aus der Wissensdatenbank in den Chat-Tools, die Teams bereits nutzen<\/span><\/div>\r\n\r\n                <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Zeigt Suchen, erfolglose Suchen und Aufrufe, damit L\u00fccken als Daten sichtbar werden<\/span><\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                <div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Gesch\u00e4ftsergebnis<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Jeden Tag wertvolle Minuten gewonnen<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Internes Wissen bleibt intern<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Sensible Dokumente ohne zweites Tool<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Inhalte, denen man vertrauen kann<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Schluss mit verwaisten Wikis<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Antworten dort, wo gefragt wird<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\">Schreiben, was wirklich gebraucht wird<\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n<div class=\"ikb-dark mcp-dark\">\r\n\r\n\r\n\r\n    <!-- 6. Knowledge delivered where work happens -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"ikb-deliver\">\r\n\r\n                <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                    <div class=\"row align-items-center\">\r\n\r\n                        <div class=\"col-lg-6 pb-3\">\r\n\r\n                            <h2>Wissen genau dort, wo gearbeitet wird<\/h2>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <p>Gehaltsb\u00e4nder, Sicherheits-Runbooks und Vorstandsnotizen geh\u00f6ren nicht in ein Wiki, in dem jede Seite f\u00fcr alle lesbar ist.<\/p>\r\n\r\n                            <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Integrationen ansehen<\/a>\r\n\r\n                                <span class=\"ikb-avatars\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                        alt=\"Integration\">\r\n\r\n                                <\/span>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-deliver-cols\">\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>In Slack &amp; Teams<\/h4>\r\n\r\n                        <p>Mitarbeitende fragen im Chat und erhalten die Antwort mit Quelle \u2013 ohne das Tool zu wechseln.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Hinter Ihrem SSO<\/h4>\r\n\r\n                        <p>SAML-Anmeldung und SCIM-Provisioning \u00fcber Ihren Identity Provider.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Im Helpdesk<\/h4>\r\n\r\n                        <p>Interne IT- und HR-Desks sehen den passenden Artikel direkt in der Ticketansicht.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                    <div class=\"ikb-deliver-col\">\r\n\r\n                        <h4>Bereit f\u00fcr LLMs<\/h4>\r\n\r\n                        <p>Der MCP-Server verbindet internes Wissen mit den KI-Assistenten Ihrer Teams.<\/p>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n    <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">Was unsere Kunden <br class=\"d-lg-block d-none\">mit Document360 erreicht haben\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/boise-cascade-logo.png\"\r\n\r\n                                                        style=\"height:40px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Mit Document360 haben wir eine schnelle, effiziente und stets aktuelle interne Wissensdatenbank f\u00fcr unsere Agents.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Christopher M <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Technical Support Supervisor, Boise Cascade<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/soothe-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 tr\u00e4gt nicht nur zur Schulung unserer Nutzer bei, sondern auch zu der unseres Kundensupport-Teams! Unser Support-Team kann w\u00e4hrend der Kundengespr\u00e4che ganz einfach in der Wissensdatenbank nachschlagen, was auch die Bearbeitungszeit verk\u00fcrzt.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Natasha G<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Customer Experience Manager, Soothe\r\n\r\n                                                        <\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fetch-logo.svg\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Alle Agents in unserem Callcenter k\u00f6nnen sich jetzt selbst helfen und sind von dem Produkt absolut begeistert. Eine einfache Wissensdatenbank ohne unn\u00f6tige Extras (anders als Zendesk) zu einem guten Preis.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Heather J <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Fetchpet<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- 8. Closing CTA + FAQ -->\r\n\r\n    <section class=\"pb-80 pt-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                <div class=\"col-lg-5\">\r\n\r\n                    <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                        <h2>Geben Sie Ihrem Team<br><span>eine zentrale Anlaufstelle<\/span><\/h2>\r\n\r\n                        <p>Gehaltsb\u00e4nder, Sicherheits-Runbooks und Vorstandsnotizen geh\u00f6ren nicht in ein Wiki, in dem jede Seite f\u00fcr alle lesbar ist.<\/p>\r\n\r\n                        <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                            <!-- <a href=\"https:\/\/document360.com\/de\/anmelden\/\" class=\"btn btn-white border-0 rounded-pill text-nowrap\">Kostenlos testen<\/a> --> <a href=\"https:\/\/document360.com\/de\/anfrage-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Demo buchen<\/a>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                    <h2 class=\"ikb-faq-head mb-4\">Fragen und Antworten<\/h2>\r\n\r\n\r\n\r\n                    <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                    K\u00f6nnen Mitarbeitende KI-Antworten aus internen Inhalten erhalten?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Ja. Eddy AI beantwortet Fragen in nat\u00fcrlicher Sprache auf Basis freigegebener interner Inhalte, nennt den Quellartikel und ber\u00fccksichtigt die Berechtigungen jedes Lesers \u2013 im Portal oder in Slack und Teams.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                    Wie bleiben interne Inhalte dauerhaft korrekt?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Review-Erinnerungen melden veraltete Artikel ihren Verantwortlichen, bevor Mitarbeitende darauf sto\u00dfen, und Workflows leiten jede \u00c4nderung vor der Ver\u00f6ffentlichung an benannte Reviewer.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                    Funktioniert das direkt in Slack und Microsoft Teams?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Ja. Mitarbeitende fragen im Chat und erhalten die Antwort mit Quelle, ohne das Tool zu wechseln \u2013 mit denselben Berechtigungen wie im Portal.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                    K\u00f6nnen wir unser bestehendes Wiki oder Netzlaufwerk migrieren?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Ja. Inhalte lassen sich aus g\u00e4ngigen Wikis, Netzlaufwerken und Dokumentformaten importieren, und das Migrationsteam hilft vor dem Go-live beim Zuordnen von Kategorien und Berechtigungen.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"accordion-item\">\r\n\r\n                            <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                    data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                    Interne oder externe Wissensdatenbank \u2013 was brauchen wir?\r\n\r\n                                <\/button>\r\n\r\n                            <\/h3>\r\n\r\n                            <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                data-bs-parent=\"#ikbFaq\">\r\n\r\n                                <div class=\"accordion-body\">\r\n\r\n                                    Die meisten Teams betreiben beides in einem Workspace: ein privates Projekt hinter SSO f\u00fcr interne Richtlinien und Runbooks und eine \u00f6ffentliche Website f\u00fcr kundenorientierte Dokumentation.\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Interne Wissensdatenbank Jede Antwort, die Mitarbeitende brauchen \u2013 ohne Kollegen zu fragen Eine &#8230;","protected":false},"author":66,"featured_media":24095,"parent":31994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34927","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interne Wissensdatenbank f\u00fcr Support-Teams | Document360<\/title>\n<meta name=\"description\" content=\"Sofort pr\u00e4zise Antworten f\u00fcr Support-Agenten aus einer internen Wissensdatenbank. 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