{"id":34924,"date":"2025-10-01T13:27:18","date_gmt":"2025-10-01T13:27:18","guid":{"rendered":"https:\/\/document360.com\/?page_id=34924"},"modified":"2026-06-25T07:11:23","modified_gmt":"2026-06-25T07:11:23","slug":"externe-wissensbasis","status":"publish","type":"page","link":"https:\/\/document360.com\/de\/loesungen\/externe-wissensbasis\/","title":{"rendered":"Externe Wissensdatenbank"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n<figure class=\"head-shape head-shape-2\">\r\n    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"Farbverlauf\"\/>\r\n<\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n Externe Wissensdatenbank-Software\r\n                <\/p>\r\n                 <h1 class=\"h1_xxlarge mb-3\">Support-Tickets einschr\u00e4nken, ohne Ihr Team zu skalieren<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Lassen Sie Kunden sofort Antworten finden. Geben Sie Ihrem Support-Team die Zeit, sich darauf zu konzentrieren, was wirklich z\u00e4hlt.<\/p>\r\n            <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n               <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                  <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"E-Mail eingeben\"\/>\r\n                  <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n Demo buchen\r\n                  <\/button>\r\n                  <div class=\"exception_message\" style=\"display: none;\">\r\n                     <div id=\"exception_message_content\"><\/div>\r\n                     <div class=\"alert_close\">\u00d7<\/div>\r\n                  <\/div>\r\n               <\/form>\r\n            <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n              <picture class=\"overflow-hidden\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-hero-light.svg?ver=1\" alt=\"Externe Wissensdatenbank\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>Vertrauen von Tausenden von Unternehmen in \u00fcber 150 L\u00e4ndern<\/h5>\r\n        <div class=\"row\">\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n        <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n  <div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-6 mb-5 text-center\">\r\n                   \t<h2>Warum ist dein Support-Team immer gegen einen R\u00fcckstand<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n      <div class=\"row justify-content-center\">\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>01<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Bis zu 60% der Eintrittskarten sind wiederholende Fragen des \u201eWie zu\u201c und verbrauchen die Zeit der Agenten.<\/p>\r\n\t\t<\/div> \r\n        <\/div>\r\n        <\/div>\r\n       <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t    <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>02<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Kunden k\u00f6nnen keine Antworten online finden &#8211; daher wenden sie sich standardm\u00e4\u00dfig an den Support.<\/p>\r\n\t   <\/div>\r\n       <\/div>\r\n        <\/div>\r\n\t\t<div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>03<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Fehlende oder veraltete Artikel verwandeln einfache Fragen in Tickets.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"d360-stacking pt-5\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-4\">\r\n                   <h2 class=\"sticky-top\">Weniger Tickets, schnellere Aufl\u00f6sungen mit einer Wissensbasis f\u00fcr Selbstbedienung.<\/h2> \r\n                <\/div>\r\n\t\t\t\t<div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5\">Zentralisierte Wissensdatenbank<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Geben Sie Ihren Kunden einen Ort, um jede Antwort zu finden &#8211; immer auf dem neuesten Stand.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-centralized-knowledge-base.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-centralized-knowledge-base.svg\" alt=\"Zentralisierte Wissensdatenbank\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3>Kategorie-Manager<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Organisieren Sie Ihre Inhalte in klaren Themen mit Hilfe des Kategorie-Managers, um die Kundenabh\u00e4ngigkeit vom Support zu reduzieren.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-category-manager.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-category-manager.svg\" alt=\"Kategorie-Manager\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">KI-Powered Suche<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Liefert sofortige, relevante Antworten und l\u00f6st Fragen in der Suchleiste &#8211; nicht in der Warteschlange.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-ai-powered-search.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-ai-powered-search.svg\" alt=\"KI-Powered Suche\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Mehrsprachige Unterst\u00fctzung<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Reduzieren Sie das Support-Ticket-Volumen von globalen Anwendern, indem Sie Antworten in ihrer Sprache mit der integrierten Lokalisierung von Document360 bedienen.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-multi-language-support.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-multi-language-support.svg\" alt=\"Mehrsprachige Unterst\u00fctzung\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-5 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Berichtet &amp; Analytik<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Sehen Sie, was Kunden suchen, lesen, und welche Signale sie Ihnen geben &#8211; dann handeln Sie darauf, um die Tickets zu reduzieren.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-reporting-analytics.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-reporting-analytics.svg\" alt=\"Berichtet &amp; Analytik\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n    <div class=\"card-white py-80\">\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row text-center justify-content-center\">\r\n            <div class=\"col-lg-5 z-index-10 px-lg-5\">\r\n                <h2 class=\"mb-5\">Gesch\u00e4ftliche Auswirkungen von weniger Tickets<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row pt-3\">\r\n            <div class=\"col-lg-5 pb-4\">\r\n                <div class=\"d360-card d-flex flex-column justify-content-between align-items-end p-3 pe-0 pb-0 h-100 overflow-hidden\">\r\n                    <div class=\"d360-card-body p-4\">\r\n                        <h4>Kunden l\u00f6sen sofort Probleme<\/h4>\r\n                        <p class=\"pe-lg-4\">Kunden erhalten schnellere Antworten, was die Zufriedenheit steigert.<\/p>\r\n                    <\/div>\r\n                    <picture class=\"ps-lg-4\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-customer-solve-problem.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-customer-solve-problem.svg\" alt=\"Kunden l\u00f6sen sofort Probleme\"\/> \r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-7 pb-4\">\r\n                <div class=\"d360-card p-3 pb-0 h-100\">\r\n                    <div class=\"d360-card-body p-4 pb-lg-5\">\r\n                        <h4>Erweiterung ohne Kopfanzahl<\/h4>\r\n                        <p class=\"pe-lg-4\">Behandeln Sie aufstrebende Anfragen effizient und behalten Sie die gleiche Gr\u00f6\u00dfe Ihres Teams.<\/p>\r\n                    <\/div>\r\n                    <picture class=\"px-lg-4 text-center\">\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-expansion-headcount.webp\" type=\"image\/webp\"\/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-expansion-headcount.svg\" alt=\"Erweiterung ohne Kopfanzahl\"\/> \r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-card p-3 pb-0 h-100 pe-0\">\r\n                    <div class=\"d360-card-body p-4 pb-0 pe-0\">\r\n                        <div class=\"row align-items-center justify-content-between\">\r\n                            <div class=\"col-lg-6 pb-4\">\r\n                                <h4>Hochwertige Arbeit hat Priorit\u00e4t<\/h4>\r\n                                <p class=\"pb-0\">Selbstbedienung befreit L\u00e4rm, Teams l\u00f6sen das, was z\u00e4hlt.<\/p>\r\n                            <\/div>\r\n                            <div class=\"col-lg-6\">\r\n                                <picture>\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-high-value-work.webp\" type=\"image\/webp\"\/>\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ekb-high-value-work.svg\" alt=\"Hochwertige Arbeit hat Priorit\u00e4t\"\/> \r\n                                <\/picture>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-center\">\r\n<!-- Testimonials -->\r\n<div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n        <div class=\"container\">\r\n            <div class=\"row mb-5\">\r\n                <div class=\"col-lg-12 text-center\">\r\n                    <h2>Was unsere Kunden erreicht haben <br class=\"d-none d-lg-block\"\/>mit Document360\r\n                    <\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-12\">\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\" style=\"height:25px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 hat uns geholfen, Kunden zu erm\u00e4chtigen\r\n finden Sie das Wissen, das Sie brauchen, statt es zu erforschen. Es ist ein\r\n Spiel wechseln.\r\n Sobald wir einen Artikel zu einem bestimmten Problem hochladen, sehen wir Support\r\n tickets\r\n in Bezug auf dieses Problem um 20%-30% verringert.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Berater f\u00fcr Kundenerfahrung,\r\n Drucker<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/prerender-reduzuert-support-tickets-um-30\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Lernen\r\n Mehr<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fastmag-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Document360 gibt Ihnen einen abgerundeten \u00dcberblick dar\u00fcber, was mit allen Facetten Ihrer Inhalte passiert.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Thibaut de robien<\/h4>\r\n                                                        <p class=\"text-sm text-grey\">CEO bei Fastmag<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a data-fancybox=\"\" href=\"https:\/\/youtu.be\/QiZiF06LNb4\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Lernen\r\n Mehr<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Im Vergleich zu fr\u00fcheren Werkzeugen erntet SysAid\r\n viele Produktivit\u00e4tsgewinne als Document360 erm\u00f6glicht sie zu publizieren\r\n Wissensdatenbank\r\n Artikel schneller. Die robuste Analyse von Document360 hilft SysAid schnell\r\n antworten auf\r\n R\u00fcckmeldung zu unseren kundenorientierten Werten. <\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Produkt-Manager, SysAid<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/sysaid-erstellte-interaktive-dokumentations-seite-fuer-kunden\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Lernen\r\n Mehr<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"d360-slider-tile\">\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n                                <figure class=\"mb-0\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\" class=\"w-100 rounded-4\"\/>\r\n                                <\/figure>\r\n                            <\/div>\r\n                            <div class=\"d360-slider-caption\">\r\n                                <div class=\"row\">\r\n                                    <div class=\"col-lg-5\">\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n                                            <div class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\" style=\"height:35px;\"\/>\r\n                                                <\/div>\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n                                                    <span class=\"slick-next\"><\/span>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n                                            <div class=\"d360-card-body\">\r\n                                                <p class=\"pb-0 mb-4\">Fr\u00fchere Kundenanrufe w\u00fcrden l\u00e4nger laufen, weil\r\n auch die Grundlagen mussten ihnen erkl\u00e4rt werden und wir mussten oft warten\r\n online till\r\n Sie versuchten unsere L\u00f6sung und es funktionierte. Document360 hat zur Erleichterung beigetragen\r\n die Last auf\r\n unser Kunden-Support-Team, weil Kunden jetzt aktiviert sind\r\n behandele Probleme\r\n sich selbst.<\/p>\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Michal Petra&lt;unk&gt; k <\/h4>\r\n                                                        <p class=\"text-sm text-grey\">Kommunikations- und PR-Manager,\r\n Comgat<\/p>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/comgate-hostet-benutzeranleitunge-fuer-kunden-selbstbedienung-um-die-zahlungsagateways-einzurichten\/\" class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Lernen\r\n Mehr<\/a>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<div class=\"position-relative pt-5 pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-between mb-5\">\r\n            <div class=\"col-lg-5\">\r\n                <h2 class=\"pb-0\">Top Wahl auf G2, Capterra, und dar\u00fcber hinaus&#8230;<\/h2>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                    <span>Bewertung 4.7<\/span>\r\n                    <div class=\"text-end\">\r\n                        <div class=\"d-flex mb-3\">\r\n                            <!-- 4.5 Stars SVG -->\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-half\"\/><\/svg>\r\n                        <\/div>\r\n                        <p class=\"pb-0 text-grey\">&gt;3000 Bewertungen<\/p>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                            <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\"><\/path>\r\n                            <\/symbol>\r\n                            <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\"><\/path>\r\n                            <\/symbol>\r\n                        <\/svg>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-rating-info-tile\">\r\n                    <ul>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.g2.com\/products\/document360\/Reviews\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.trustradius.com\/products\/document360\/Bewertungen\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>9.4<\/strong> \/ 10<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-profile\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.9<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>  \r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n        <figure class=\"head-shape head-shape-2\">\r\n            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Farbverlauf\"\/>\r\n        <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-5 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Kunden k\u00f6nnen sofortige Antworten finden<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/de\/anfrage-demo\/\" class=\"btn btn-white\">Demo buchen<\/a> \r\n                    <\/div>\r\n                    \r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                        <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Einfache &amp; transparente Preisgestaltung f\u00fcr alle Gr\u00f6\u00dfen\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Externe Wissensdatenbank-Software Lassen Sie Kunden sofort Antworten finden. Geben Sie Ihrem Support-Team die &#8230;","protected":false},"author":66,"featured_media":24095,"parent":31994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34924","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zentralisierte interne Wissensdatenbank f\u00fcr schnellere Unterst\u00fctzung<\/title>\n<meta name=\"description\" content=\"Erm\u00e4chtigen Sie Support-Agenten mit sofortigem Zugriff auf genaue Informationen mittels interner Wissensdatenbank. 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