{"id":34924,"date":"2025-10-01T13:27:18","date_gmt":"2025-10-01T13:27:18","guid":{"rendered":"https:\/\/document360.com\/?page_id=34924"},"modified":"2026-10-01T09:06:56","modified_gmt":"2026-10-01T09:06:56","slug":"externe-wissensbasis","status":"publish","type":"page","link":"https:\/\/document360.com\/de\/loesungen\/externe-wissensbasis\/","title":{"rendered":"Externe Wissensdatenbank"},"content":{"rendered":"<div class=\"kb-tpl\">\r\n\r\n    <div class=\"d360-hero bg-gradient-2 py-80\">\r\n\r\n        <div class=\"container pt-5\">\r\n\r\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n\r\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n\r\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\r\n\r\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\r\n\r\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\r\n\r\n                                height=\"115\"><\/span>\r\n\r\n                        <span class=\"ab-eyebrow__text\">Externe Wissensdatenbank<\/span>\r\n\r\n                    <\/span>\r\n\r\n\r\n\r\n                    <h1 class=\"h1_xxlarge mb-3\">\r\n\r\n                        Kunden finden Antworten<br> selbst\r\n\r\n                    <\/h1>\r\n\r\n\r\n\r\n                    <p class=\"text-large mb-4 pe-lg-5\">\r\n\r\n                        Bieten Sie Ihren Kunden ein Help Center, das Fragen l\u00f6st, bevor Tickets entstehen \u2013 mit direkten Antworten, verl\u00e4sslichen Chatbot-Ausk\u00fcnften und Artikelzusammenfassungen, die die Lesezeit von Minuten auf Sekunden verk\u00fcrzen.\r\n\r\n                    <\/p>\r\n\r\n\r\n\r\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\r\n\r\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n\r\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\r\n\r\n                                placeholder=\"E-Mail eingeben\">\r\n\r\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Demo buchen<\/button>\r\n\r\n                            <div class=\"exception_message\" style=\"display: none;\">\r\n\r\n                                <div id=\"exception_message_content\"><\/div>\r\n\r\n                                <div class=\"alert_close\">&times;<\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/form>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"col-lg-6\">\r\n\r\n                    <picture class=\"overflow-hidden border-radius-sm\">\r\n\r\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.webp?ver=1\"\r\n\r\n                            type=\"image\/webp\">\r\n\r\n                        <img decoding=\"async\"\r\n\r\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-img-hero.svg?ver=1\"\r\n\r\n                            alt=\"Externe Wissensdatenbank\">\r\n\r\n                    <\/picture>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"d360_trusted_by mt-4 pb-4\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <h5>Tausende Unternehmen in \u00fcber 150 L\u00e4ndern vertrauen uns<\/h5>\r\n\r\n            <div class=\"row\">\r\n\r\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- ================================================ 3. THE PROBLEM -->\r\n\r\n\r\n\r\n    <div class=\"d360-shape_card py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-7 mb-4 text-center\">\r\n\r\n                    <h2>Warum Ihr Support-Team st\u00e4ndig gegen einen R\u00fcckstau k\u00e4mpft<\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row  justify-content-center\">\r\n\r\n                <div class=\"col-lg-9\">\r\n\r\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>01<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Bis zu 60 % der Tickets sind wiederkehrende How-to-Fragen. Das Wissen ist vorhanden, steckt aber in Tickets statt in einem Dokument.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>02<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Kunden finden online keine Antworten \u2013 also wird das Kontaktformular zum bequemsten Weg.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\r\n\r\n                            <div class=\"d360-card h-100\">\r\n\r\n                                <div class=\"d360-card-body h-100\">\r\n\r\n                                    <div class=\"circles click1 circle1 mb-3\">\r\n\r\n                                        <div class=\"circle-rel\">\r\n\r\n                                            <h4>03<\/h4>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                    <p class=\"pb-0\">Fehlende oder veraltete Artikel machen aus einfachen Fragen Eskalationen. Die Self-Service-Nutzung sinkt, obwohl die Inhalte wachsen.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n    <!-- =============================================== 4. FEATURE CARDS\r\n\r\n         Scroll-stacking is the theme's existing stack-cards component: the global\r\n\r\n         script scans for .d360-stacking, collects its .d360-card children, reads\r\n\r\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\r\n\r\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\r\n\r\n    <section class=\"pb-5\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Kunden finden Antworten. <br> Weniger Tickets.\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"d360-stacking ikb-fcards\">\r\n\r\n\r\n\r\n                <!-- 4.1 Customer self-service -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-1\">Kunden-Self-Service<\/span>\r\n\r\n                                <h3>Kunden l\u00f6sen es selbst \u2013 auch um 2 Uhr nachts<\/h3>\r\n\r\n                                <h4>Die Herausforderung<\/h4>\r\n\r\n                                <p>Agents geben t\u00e4glich dieselbe Erkl\u00e4rung, und jede Antwort ist verpufft, sobald sie gesendet ist.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>So hilft Document360<\/h4>\r\n\r\n                                    <p>Ein Help Center in Ihrem Branding auf Ihrer eigenen Domain, klar nach Themen gegliedert \u2013 so wirkt eine einmal geschriebene Antwort rund um die Uhr.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.webp?ver=1\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-customer_self-service.svg?ver=1\"\r\n\r\n                                        alt=\"Kunden-Self-Service\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.2 Ticket deflection -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-2\">Ticket-Vermeidung<\/span>\r\n\r\n                                <h3>Das Ticket abfangen, bevor es eingereicht wird<\/h3>\r\n\r\n                                <h4>Die Herausforderung<\/h4>\r\n\r\n                                <p>Das Kontaktformular ist von jeder Seite nur einen Klick entfernt, und niemand kann belegen, wie viel das Help Center tats\u00e4chlich einspart.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>So hilft Document360<\/h4>\r\n\r\n                                    <p>Der Ticket Deflector zeigt passende Artikel an, w\u00e4hrend eine Anfrage erstellt wird, und Analysen erfassen, wie viele Anfragen nie zu Tickets wurden.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ticket_deflection.svg\"\r\n\r\n                                        alt=\"Ticket-Vermeidung\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.3 Global & multilingual customers -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-3\">Globale &amp; mehrsprachige Kunden<\/span>\r\n\r\n                                <h3>Antworten in der Sprache Ihrer Kunden<\/h3>\r\n\r\n                                <h4>Die Herausforderung<\/h4>\r\n\r\n                                <p>Ein rein englisches Help Center schickt jeden nicht englischsprachigen Kunden direkt in die Support-Warteschlange.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>So hilft Document360<\/h4>\r\n\r\n                                    <p>Die integrierte Lokalisierung bietet jeden Artikel in umschaltbaren Sprachversionen an und senkt das globale Ticketaufkommen ohne regionalen Support.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-global_multilingual.webp\"\r\n\r\n                                        alt=\"Globale &amp; mehrsprachige Kunden\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.4 AI answers for customers (dark) -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-4\">KI-Antworten f\u00fcr Kunden<\/span>\r\n\r\n                                <h3>Die Frage direkt in der Suchleiste l\u00f6sen<\/h3>\r\n\r\n                                <h4>Die Herausforderung<\/h4>\r\n\r\n                                <p>Die Stichwortsuche liefert vierzig lose passende Artikel \u2013 Kunden geben auf und er\u00f6ffnen stattdessen ein Ticket.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>Der Document360-Vorteil<\/h4>\r\n\r\n                                    <p>Eddy AI liefert eine direkte Antwort mit Quellenangabe aus der gesamten Wissensdatenbank und erstellt samt Gespr\u00e4chsverlauf ein Ticket, wenn ein Mensch gebraucht wird.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-ai_answers.webp\"\r\n\r\n                                        alt=\"KI-Antworten f\u00fcr Kunden\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <!-- 4.5 Search & AI discoverability -->\r\n\r\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\r\n\r\n                    <div class=\"row g-0 align-items-center justify-content-between\">\r\n\r\n                        <div class=\"col-lg-6 pe-lg-5\">\r\n\r\n                            <div class=\"ikb-fcard-copy\">\r\n\r\n                                <span class=\"ikb-tag ikb-tag-5\">Auffindbarkeit in Suche &amp; KI<\/span>\r\n\r\n                                <h3>Bei Google gefunden, von KI-Assistenten zitiert<\/h3>\r\n\r\n                                <h4>Die Herausforderung<\/h4>\r\n\r\n                                <p>Die meisten Kunden suchen, bevor sie Ihre Website besuchen. Erscheint dort nicht der Hilfeartikel, kommt das Ticket.<\/p>\r\n\r\n                                <div class=\"ikb-fcard-highlight\">\r\n\r\n                                    <h4>So hilft Document360<\/h4>\r\n\r\n                                    <p>SEO-Einstellungen, KI-generierte Metadaten und Sitemaps machen Hilfeinhalte indexierbar, und der MCP-Server l\u00e4sst KI-Assistenten daraus antworten.<\/p>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"col-lg-6\">\r\n\r\n                            <div class=\"ikb-fcard-visual\">\r\n\r\n                                <picture class=\"overflow-hidden p-3\">\r\n\r\n                                    <source\r\n\r\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        type=\"image\/webp\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ekb-search.webp\"\r\n\r\n                                        alt=\"Auffindbarkeit in Suche &amp; KI\">\r\n\r\n                                <\/picture>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div><!-- \/.d360-stacking -->\r\n\r\n\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ========================================== 5. CAPABILITY TABLE -->\r\n\r\n    <section class=\"py-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row justify-content-center mb-80 pb-4\">\r\n\r\n                <div class=\"col-lg-8 text-center\">\r\n\r\n                    <h2 class=\"h2_xlarge pb-0\">\r\n\r\n                        Jede Funktion, verkn\u00fcpft mit einem<br> Gesch\u00e4ftsergebnis\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n            <div class=\"ikb-cap\">\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Funktion<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Eddy AI-Suche<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Support Ticket Deflector<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Kategorie-Manager<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Mehrsprachigkeit<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Pro-Analysen &amp; Feedback<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">SEO-Anpassung &amp; MCP<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Gemischter Zugriff &amp; Lesergruppen<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\r\n\r\n                    <div class=\"ikb-cap-head\">Mit Document360<\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Beantwortet die Frage in der Suchleiste und nennt den verwendeten Artikel<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Schl\u00e4gt passende Artikel vor, w\u00e4hrend eine Support-Anfrage erstellt wird<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Gliedert Hilfeinhalte in Themen, die Kunden tats\u00e4chlich durchsuchen<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Liefert jeden Artikel in der Sprache des Lesers<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Zeigt Suchen, erfolglose Suchen, Aufrufe sowie Likes und Dislikes<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Macht Hilfeinhalte f\u00fcr Suchmaschinen indexierbar und f\u00fcr LLMs lesbar<\/span><\/div>\r\n\r\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>H\u00e4lt einige Bereiche \u00f6ffentlich und sch\u00fctzt andere per Leser-Login<\/span><\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\r\n\r\n                    <div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Gesch\u00e4ftsergebnis<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">L\u00f6sung ohne Agent<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Messbar weniger Tickets<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Weniger Abh\u00e4ngigkeit vom Support<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Global skalieren, ohne regionalen Support<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Inhaltsl\u00fccken datenbasiert schlie\u00dfen<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Gefunden vor der Kontaktseite<\/div>\r\n\r\n                        <div class=\"ikb-cap-cell\">Eine Website f\u00fcr jede Zielgruppe<\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\r\n\r\n    <div class=\"ikb-dark mcp-dark\">\r\n\r\n        <!-- 6. Help delivered where customers already are -->\r\n\r\n        <section class=\"py-80\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"ikb-deliver\">\r\n\r\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\r\n\r\n                        <div class=\"row align-items-center\">\r\n\r\n                            <div class=\"col-lg-6 pb-3\">\r\n\r\n                                <h2>Hilfe dort, wo Ihre Kunden schon sind<\/h2>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"col-lg-6\">\r\n\r\n                                <p>Ein Help Center verhindert Tickets nur, wenn Kunden es vor Ihrem Kontaktformular finden. Antworten erscheinen in der App, im Helpdesk und in Suchergebnissen \u2013 und jede Anfrage liefert Daten, auf deren Basis Sie handeln k\u00f6nnen.<\/p>\r\n\r\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\r\n\r\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Integrationen ansehen<\/a>\r\n\r\n                                    <span class=\"ikb-avatars\">\r\n\r\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\r\n\r\n                                            alt=\"Integration\">\r\n\r\n                                    <\/span>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"ikb-deliver-cols\">\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>In-App-Widget<\/h4>\r\n\r\n                            <p>Kontextbezogene Hilfe direkt in Ihrem Produkt \u2013 Kunden verlassen nie den Bildschirm.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Direkt im Ticket<\/h4>\r\n\r\n                            <p>Agents in Zendesk, Freshdesk und Zoho sehen den passenden Artikel in der Ticketansicht.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Auf Ihrer Domain<\/h4>\r\n\r\n                            <p>Gebrandete Website auf help.ihrunternehmen.com, indexierbar durch Google.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"ikb-deliver-col\">\r\n\r\n                            <h4>Bereit f\u00fcr LLMs<\/h4>\r\n\r\n                            <p>Der MCP-Server l\u00e4sst KI-Assistenten aus Ihren freigegebenen Hilfeinhalten antworten.<\/p>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n\r\n\r\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\r\n\r\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\r\n\r\n        <div class=\"container\">\r\n\r\n            <div class=\"row mb-5\">\r\n\r\n                <div class=\"col-lg-12 text-center\">\r\n\r\n                    <h2 class=\"text-white\">Was unsere Kunden <br class=\"d-none d-lg-block\">mit Document360 erreicht haben\r\n\r\n                    <\/h2>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"row justify-content-center\">\r\n\r\n                <div class=\"col-lg-12\">\r\n\r\n                    <div class=\"d360-slider-inner rounded-4\">\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\"\r\n\r\n                                                        style=\"height:25px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Mit Document360 bef\u00e4higen wir unsere Kunden, das ben\u00f6tigte Wissen selbst zu finden, statt es zur\u00fcckzuhalten. Das ist ein echter Gamechanger. Sobald wir einen Artikel zu einem bestimmten Problem ver\u00f6ffentlichen, sinken die Support-Tickets dazu um 20\u201330 %.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Customer Experience Consultant, Prerender<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/prerender-reduzuert-support-tickets-um-30\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-networkninja.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/fastmag-logo-color.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Document360 bietet Ihnen einen umfassenden \u00dcberblick dar\u00fcber, was in allen Bereichen Ihrer Inhalte passiert.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Thibaut de robien<\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">CEO bei Fastmag<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a data-fancybox href=\"https:\/\/youtu.be\/QiZiF06LNb4\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\"\r\n\r\n                                                        style=\"height:30px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Im Vergleich zu fr\u00fcheren Tools erzielt SysAid deutliche Produktivit\u00e4tsgewinne, da Artikel f\u00fcr die Wissensdatenbank mit Document360 schneller ver\u00f6ffentlicht werden. Die leistungsstarken Analysen von Document360 helfen SysAid, schnell auf Kundenfeedback zu reagieren \u2013 ganz im Sinne unserer kundenorientierten Werte. <\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Product Manager, SysAid<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/sysaid-erstellte-interaktive-dokumentations-seite-fuer-kunden\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"d360-slider-tile\">\r\n\r\n                            <div class=\"d360-slider-thumb position-relative\">\r\n\r\n                                <figure class=\"mb-0\">\r\n\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\"\r\n\r\n                                        class=\"w-100 rounded-4\">\r\n\r\n                                <\/figure>\r\n\r\n                            <\/div>\r\n\r\n                            <div class=\"d360-slider-caption\">\r\n\r\n                                <div class=\"row\">\r\n\r\n                                    <div class=\"col-lg-5\">\r\n\r\n                                        <div class=\"d360-card rounded-pill mb-3\">\r\n\r\n                                            <div\r\n\r\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\r\n\r\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\r\n\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\"\r\n\r\n                                                        style=\"height:35px;\">\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\r\n\r\n                                                    <span class=\"slick-prev\"><\/span>\r\n\r\n                                                    <span class=\"slick-next\"><\/span>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\r\n\r\n                                            <div class=\"d360-card-body\">\r\n\r\n                                                <p class=\"pb-0 mb-4\">Fr\u00fcher dauerten Kundengespr\u00e4che l\u00e4nger, weil selbst die Grundlagen erkl\u00e4rt werden mussten und wir oft am Telefon warten mussten, bis die Kunden unsere L\u00f6sung ausprobiert hatten und sie funktionierte. Document360 hat unser Support-Team sp\u00fcrbar entlastet, denn Kunden k\u00f6nnen Probleme jetzt selbst l\u00f6sen.<\/p>\r\n\r\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-2\">\r\n\r\n                                                    <div class=\"d360-testimonial-info-caption\">\r\n\r\n                                                        <h4 class=\"text-large text-dark pb-0\">Michal Petr\u00e1k <\/h4>\r\n\r\n                                                        <p class=\"text-sm text-grey\">Communications and PR Manager, Comgate<\/p>\r\n\r\n                                                    <\/div>\r\n\r\n                                                <\/div>\r\n\r\n                                                <div class=\"text-end mt-4 mt-md-0\">\r\n\r\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/comgate-hostet-benutzeranleitunge-fuer-kunden-selbstbedienung-um-die-zahlungsagateways-einzurichten\/\"\r\n\r\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\r\n\r\n                                                <\/div>\r\n\r\n                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n\r\n        <!-- 8. Closing CTA + FAQ -->\r\n\r\n        <section class=\"pb-80 pt-5\">\r\n\r\n            <div class=\"container\">\r\n\r\n                <div class=\"row row-gap-4 align-items-center\">\r\n\r\n                    <div class=\"col-lg-5\">\r\n\r\n                        <div class=\"ikb-cta-card ikb-mesh\">\r\n\r\n                            <h2>Nie wieder <br class=\"d-none d-lg-block\"><span>dasselbe Ticket zweimal beantworten<\/span><\/h2>\r\n\r\n                            <p>Bringen Sie Ihre zwanzig h\u00e4ufigsten Fragen mit \u2013 wir zeigen Ihnen, wie Ticket-Vermeidung daf\u00fcr aussieht.<\/p>\r\n\r\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\r\n\r\n                                <!-- <a href=\"https:\/\/document360.com\/de\/anmelden\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Kostenlos testen<\/a> --> <a href=\"https:\/\/document360.com\/de\/anfrage-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Demo buchen<\/a>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"col-lg-7 ps-lg-5\">\r\n\r\n                        <h2 class=\"ikb-faq-head mb-4\">Fragen und Antworten<\/h2>\r\n\r\n\r\n\r\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\r\n\r\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\r\n\r\n                                        Wie unterst\u00fctzt Document360 externe Wissensdatenbanken?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Hosting auf eigener Domain, gebrandete Website-Anpassung, SEO-Konfiguration f\u00fcr Meta-Titel, Beschreibungen und Sitemaps sowie Eddy AI-gest\u00fctzte Suche. Likes, Dislikes und Analysen helfen Teams, Inhalte kontinuierlich zu verbessern.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\r\n\r\n                                        Wie reduziert es Tickets konkret?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Der Ticket Deflector zeigt relevante Artikel an, wenn ein Nutzer gerade eine Support-Anfrage absenden will, und die Kennzahl \u201eAnswered from Knowledge Base\u201c erfasst, wie viele Anfragen ohne Ticket gel\u00f6st wurden.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\r\n\r\n                                        K\u00f6nnen Teile der Wissensdatenbank privat bleiben?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Ja. Mit gemischtem Zugriff bleiben einige Inhalte \u00f6ffentlich, w\u00e4hrend andere Bereiche einen Leser-Login erfordern \u2013 so k\u00f6nnen Sie Premium- oder Vertragsartikel f\u00fcr authentifizierte Kunden sch\u00fctzen.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\r\n\r\n                                        Werden mehrere Sprachen unterst\u00fctzt?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Ja. Jeder Artikel kann in mehreren Sprachversionen vorliegen, und Leser wechseln auf der Website zwischen den verf\u00fcgbaren Sprachen.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\r\n\r\n                                        K\u00f6nnen KI-Assistenten aus unserem Help Center antworten?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        \u00d6ffentliche Inhalte sind indexierbar, und der MCP-Server von Document360 verbindet Ihre Wissensdatenbank direkt mit LLMs \u2013 so antworten Assistenten aus Ihren freigegebenen Inhalten, statt zu raten.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <div class=\"accordion-item\">\r\n\r\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\r\n\r\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\r\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\r\n\r\n                                        Externe oder interne Wissensdatenbank \u2013 was brauchen wir?\r\n\r\n                                    <\/button>\r\n\r\n                                <\/h3>\r\n\r\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\r\n\r\n                                    data-bs-parent=\"#ikbFaq\">\r\n\r\n                                    <div class=\"accordion-body\">\r\n\r\n                                        Die externe dient Kunden und senkt das eingehende Volumen; die interne dient Mitarbeitenden und beschleunigt die L\u00f6sung. Die meisten Teams betreiben beides auf einer Plattform \u2013 mit unterschiedlichen Zugriffseinstellungen und einem gemeinsamen Autoren-Workflow.\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n    <\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"Externe Wissensdatenbank Kunden finden Antworten selbst Bieten Sie Ihren Kunden ein Help Center, &#8230;","protected":false},"author":66,"featured_media":24095,"parent":31994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-34924","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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