{"id":20945,"date":"2024-09-07T10:41:16","date_gmt":"2024-09-07T10:41:16","guid":{"rendered":"https:\/\/document360.com\/?page_id=20945"},"modified":"2026-10-01T09:07:27","modified_gmt":"2026-10-01T09:07:27","slug":"standardbetriebsverfahren","status":"publish","type":"page","link":"https:\/\/document360.com\/de\/loesungen\/standardbetriebsverfahren\/","title":{"rendered":"SOP"},"content":{"rendered":"<div class=\"kb-tpl\">\n\n    <div class=\"d360-hero bg-gradient-2 py-80\">\n\n        <div class=\"container pt-5\">\n\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\n\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\n\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\n\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\n\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\n\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\n\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\n\n                                height=\"115\"><\/span>\n\n                        <span class=\"ab-eyebrow__text\">SOP-Software<\/span>\n\n                    <\/span>\n\n\n\n                    <h1 class=\"h1_xxlarge mb-3\">\n\n                        Standardverfahren, <br> die tats\u00e4chlich<br> befolgt werden\n\n                    <\/h1>\n\n\n\n                    <p class=\"text-large mb-4 pe-lg-5\">\n\n                       Ihre SOPs sollten nicht in SharePoint-Ordnern verschwinden. Verlagern Sie sie in einen zentral gesteuerten Hub mit Freigaben, Versionskontrolle und KI-Suche, mit der alle Mitarbeitenden die richtigen Schritte finden und befolgen.\n\n                    <\/p>\n\n\n\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\n\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\n\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\n\n                                placeholder=\"E-Mail eingeben\">\n\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Demo buchen<\/button>\n\n                            <div class=\"exception_message\" style=\"display: none;\">\n\n                                <div id=\"exception_message_content\"><\/div>\n\n                                <div class=\"alert_close\">&times;<\/div>\n\n                            <\/div>\n\n                        <\/form>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"col-lg-6\">\n\n                    <picture class=\"overflow-hidden border-radius-sm\">\n\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-img-hero.webp?ver=1\"\n\n                            type=\"image\/webp\">\n\n                        <img decoding=\"async\"\n\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-img-hero.svg?ver=1\"\n\n                            alt=\"SOP-Software\">\n\n                    <\/picture>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n    <div class=\"d360_trusted_by mt-4 pb-4\">\n\n        <div class=\"container\">\n\n            <h5>Tausende Unternehmen in \u00fcber 150 L\u00e4ndern vertrauen uns<\/h5>\n\n            <div class=\"row\">\n\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- ================================================ 3. THE PROBLEM -->\n\n\n\n    <div class=\"d360-shape_card py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-6 mb-4 text-center pe-lg-5\">\n\n                    <h2>SOPs scheitern nicht beim Schreiben. Sie scheitern beim Finden.<\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row  justify-content-center\">\n\n                <div class=\"col-lg-9\">\n\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>01<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Prozesse sind \u00fcber Netzlaufwerke, PDFs und E-Mail-Verl\u00e4ufe verstreut \u2013 derselbe Ablauf existiert an vier verschiedenen Orten.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>02<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Ohne Versionskontrolle und Freigaben kursieren \u00fcberholte Schritte noch lange, nachdem sich der Prozess ge\u00e4ndert hat.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>03<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Der ben\u00f6tigte Schritt ist in einem 90-seitigen Handbuch vergraben \u2013 das bremst das Onboarding und jede Schicht danach.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- =============================================== 4. FEATURE CARDS\n\n         Scroll-stacking is the theme's existing stack-cards component: the global\n\n         script scans for .d360-stacking, collects its .d360-card children, reads\n\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\n\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\n\n    <section class=\"pb-5\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        SOPs einmal erstellen.<br> \u00dcberall nutzen.\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"d360-stacking ikb-fcards\">\n\n\n\n                <!-- 4.1 Onboarding & cross-training -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-1\">Onboarding &amp; Cross-Training<\/span>\n\n                                <h3>Neue Mitarbeitende ab Tag eins produktiv, nicht erst in Woche drei<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Die Schulung h\u00e4ngt davon ab, welcher erfahrene Kollege gerade Zeit hat \u2013 und vermittelt wird die Version, an die er sich erinnert.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Ver\u00f6ffentlichen Sie jedes Verfahren als strukturierten, durchsuchbaren Artikel \u2013 so finden neue Mitarbeitende den genauen Schritt selbst und sind schneller eingearbeitet.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-onboarding.webp?ver=1\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-onboarding.svg?ver=1\"\n\n                                        alt=\"Onboarding &amp; Cross-Training\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.2 Frontline & field operations -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-2\">Frontline- &amp; Au\u00dfendienst-Teams<\/span>\n\n                                <h3>Der richtige Schritt genau im richtigen Moment<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Schicht- und Au\u00dfendienstmitarbeitende brauchen drei S\u00e4tze, kein Dokument \u2013 und das oft dort, wo die Verbindung schlecht ist.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Kurze, medienreiche Artikel mit gef\u00fchrten Entscheidungsb\u00e4umen \u2013 verf\u00fcgbar in Slack, Teams oder im Helpdesk und als PDF f\u00fcr die Offline-Nutzung exportierbar.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-frontline.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-frontline.svg\"\n\n                                        alt=\"Frontline- &amp; Au\u00dfendienst-Teams\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.3 Procedure governance -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-3\">Prozess-Governance<\/span>\n\n                                <h3>Nur Freigegebenes geht live<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Niemand ist f\u00fcr die Freigabe verantwortlich \u2013 Entw\u00fcrfe bleiben wochenlang liegen oder gehen ungepr\u00fcft online, und beides kostet Glaubw\u00fcrdigkeit.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Individuelle Review-Phasen mit benannten Freigebenden und F\u00e4lligkeitsterminen, Schreibschutz w\u00e4hrend des Reviews und Erinnerungen, damit Rezertifizierungen p\u00fcnktlich erfolgen.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-procedure_governance.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-procedure_governance.svg\"\n\n                                        alt=\"Prozess-Governance\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.4 AI answers at the moment of work (dark) -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-4\">KI-Antworten direkt bei der Arbeit<\/span>\n\n                                <h3>In nat\u00fcrlicher Sprache fragen, Schritt samt Quelle erhalten<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Mitarbeitende wissen, dass es das Verfahren gibt. Sie wissen nur nicht, in welchem Handbuch es steht oder welche Version aktuell ist.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Der Document360-Vorteil<\/h4>\n\n                                    <p>Eddy AI antwortet aus Ihrer SOP-Bibliothek mit Quellartikel und Version \u2013 ausschlie\u00dflich auf Basis freigegebener Inhalte und unter Wahrung der Berechtigungen.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-ai_answers.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-ai_answers.svg\"\n\n                                        alt=\"KI-Antworten direkt bei der Arbeit\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.5 Audit & compliance readiness -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-5\">Audit- &amp; Compliance-Bereitschaft<\/span>\n\n                                <h3>Audits bestehen ohne Dokumentensuche<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Nachweise, wer welches Verfahren wann freigegeben hat, werden in der Woche vor dem Audit hektisch zusammengesucht.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Revisions- und Workflow-Historie entstehen ganz nebenbei im normalen Arbeitsalltag \u2013 jede \u00c4nderung ist nachvollziehbar und exportierbar, wenn ein Auditor danach fragt.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-audit_compliance.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/sop-audit_compliance.svg\"\n\n                                        alt=\"Audit- &amp; Compliance-Bereitschaft\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div><!-- \/.d360-stacking -->\n\n\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ========================================== 5. CAPABILITY TABLE -->\n\n    <section class=\"py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80 pb-4\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Jede Funktion, verkn\u00fcpft mit einem<br> Gesch\u00e4ftsergebnis\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"ikb-cap\">\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Funktion<\/div>\n\n                        <div class=\"ikb-cap-cell\">Eddy AI-Suche &amp; Assistent<\/div>\n\n                        <div class=\"ikb-cap-cell\">Individueller Workflow-Builder<\/div>\n\n                        <div class=\"ikb-cap-cell\">Versionshistorie &amp; Audit-Trail<\/div>\n\n                        <div class=\"ikb-cap-cell\">Review-Erinnerungen<\/div>\n\n                        <div class=\"ikb-cap-cell\">Interaktiver Entscheidungsbaum<\/div>\n\n                        <div class=\"ikb-cap-cell\">Helpdesk- &amp; Chat-Integrationen<\/div>\n\n                        <div class=\"ikb-cap-cell\">Import aus PDF, Word &amp; Migration<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\n\n                    <div class=\"ikb-cap-head\">Mit Document360<\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Beantwortet Fragen zu Verfahren in nat\u00fcrlicher Sprache und nennt Artikel und Version<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Leitet jede SOP vor der Ver\u00f6ffentlichung durch Ihre eigenen Review- und Freigabephasen<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Protokolliert jede \u00c4nderung, jeden Autor und jede Revision gelenkter Dokumente<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Benachrichtigt den Verantwortlichen, bevor ein Verfahren sein Rezertifizierungsdatum \u00fcberschreitet<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Macht aus einem verzweigten Verfahren wenige gef\u00fchrte Fragen<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Zeigt Verfahren direkt in Slack, Teams, Zendesk, Freshdesk und Zoho an<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Holt bestehende SOPs aus SharePoint, Confluence und Laufwerken in einen Hub<\/span><\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Gesch\u00e4ftsergebnis<\/div>\n\n                        <div class=\"ikb-cap-cell\">Der Schritt in Sekunden, nicht das Handbuch<\/div>\n\n                        <div class=\"ikb-cap-cell\">Nur freigegebene Verfahren erreichen das Team<\/div>\n\n                        <div class=\"ikb-cap-cell\">Auditbereit, geringeres Compliance-Risiko<\/div>\n\n                        <div class=\"ikb-cap-cell\">Verfahren veralten nicht mehr unbemerkt<\/div>\n\n                        <div class=\"ikb-cap-cell\">Weniger Fehler unter Zeitdruck<\/div>\n\n                        <div class=\"ikb-cap-cell\">Antworten dort, wo gearbeitet wird<\/div>\n\n                        <div class=\"ikb-cap-cell\">Schneller Rollout, kein Neuschreiben<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\n\n    <div class=\"ikb-dark mcp-dark\">\n\n\n\n        <!-- 6. Procedures delivered inside Slack, Teams and your helpdesk -->\n\n        <section class=\"py-80\">\n\n            <div class=\"container\">\n\n                <div class=\"ikb-deliver\">\n\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\n\n                        <div class=\"row align-items-center\">\n\n                            <div class=\"col-lg-6 pb-3\">\n\n                                <h2>Verfahren direkt in Slack, Teams und Ihrem Helpdesk<\/h2>\n\n                            <\/div>\n\n                            <div class=\"col-lg-6\">\n\n                                <p>Ein SOP-Hub funktioniert nur, wenn niemand danach suchen muss. Freigegebene Verfahren erscheinen in den Tools, die Ihre Teams ohnehin ge\u00f6ffnet haben, und jede Suche liefert Daten, auf deren Basis Sie handeln k\u00f6nnen.<\/p>\n\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\n\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Integrationen ansehen<\/a>\n\n                                    <span class=\"ikb-avatars\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\n\n                                            alt=\"Integration\">\n\n                                    <\/span>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"ikb-deliver-cols\">\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Antworten im Chat<\/h4>\n\n                            <p>Mitarbeitende fragen in Slack oder Teams und erhalten das Verfahren. Kein neuer Tab, keine neue Gewohnheit.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Direkt im Ticket<\/h4>\n\n                            <p>Support-Agents sehen die passende SOP in der Ticketansicht, w\u00e4hrend sie arbeiten.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Offline vor Ort<\/h4>\n\n                            <p>Exportieren Sie das aktuelle Verfahren als PDF f\u00fcr Standorte ohne Verbindung.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Bereit f\u00fcr LLMs<\/h4>\n\n                            <p>Der MCP-Server verbindet Ihre Verfahren mit den KI-Assistenten Ihrer Teams.<\/p>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n\n\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\n\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row mb-5\">\n\n                <div class=\"col-lg-12 text-center\">\n\n                    <h2 class=\"text-white\">F\u00fchrende Unternehmen weltweit<br class=\"d-lg-block d-none\">vertrauen Document360\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-12\">\n\n                    <div class=\"d360-slider-inner rounded-4\">\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-researchbods.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/researchbods-logo-grey.png\"\n\n                                                        style=\"height:25px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Mit Document360 schulen wir Mitarbeitende abteilungs\u00fcbergreifend. Neue Mitarbeitende arbeiten wir jetzt schnell ein und vermitteln ihnen das n\u00f6tige Service- und Produktwissen.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Mark Cattlin<\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Product Manager, Researchbods<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/researchbods-bietet-in-app-produktunterstuetzung-an-kunden-mit-wissensdatenbank-assistent\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-better-life-partners.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/blp-logo-color.png\"\n\n                                                        style=\"height:35px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Unsere Mitarbeitenden f\u00fchlen sich besser \u00fcber Richtlinien und Verfahren informiert, da diese zentral abgelegt und stets aktuell sind.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Andrew Warner<\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Community Education Manager, Better Life Partners<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/better-life-partners-zentralisiert-takik-and-verfahren-mit-dokumentation\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"d360-slider-tile\">\n\n                            <div class=\"d360-slider-thumb position-relative\">\n\n                                <figure class=\"mb-0\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-cosmos-forms.jpg\"\n\n                                        class=\"w-100 rounded-4\">\n\n                                <\/figure>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-caption\">\n\n                                <div class=\"row\">\n\n                                    <div class=\"col-lg-5\">\n\n                                        <div class=\"d360-card rounded-pill mb-3\">\n\n                                            <div\n\n                                                class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/cosmos-logo.png\"\n\n                                                        style=\"height:35px;\">\n\n                                                <\/div>\n\n                                                <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                    <span class=\"slick-prev\"><\/span>\n\n                                                    <span class=\"slick-next\"><\/span>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                        <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                            <div class=\"d360-card-body\">\n\n                                                <p class=\"pb-0 mb-4\">Mit Document360 haben wir eine verl\u00e4ssliche zentrale Quelle f\u00fcr Verfahren geschaffen \u2013 intern wie f\u00fcr Kunden. Unterschiedliche Auffassungen \u00fcber Abl\u00e4ufe geh\u00f6ren damit der Vergangenheit an.<\/p>\n\n                                                <div class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                    <div class=\"d360-testimonial-info-caption\">\n\n                                                        <h4 class=\"text-large text-dark pb-0\">Greg <\/h4>\n\n                                                        <p class=\"text-sm text-grey pb-0\">Senior Software Engineer, Cosmos<\/p>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                                <div class=\"text-end mt-4 mt-md-0\">\n\n                                                    <a href=\"https:\/\/document360.com\/de\/case-study\/cosmos-kunden-haben-aufgehoert-sich-bei-anleitungsfragen-zu-melden\/\"\n\n                                                        class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n        <!-- 8. Closing CTA + FAQ -->\n\n        <section class=\"pb-80 pt-5\">\n\n            <div class=\"container\">\n\n                <div class=\"row row-gap-4 align-items-center\">\n\n                    <div class=\"col-lg-5\">\n\n                        <div class=\"ikb-cta-card ikb-mesh\">\n\n                            <h2>Geben Sie jedem Team<br><span>das Verfahren, das Sie freigegeben haben<\/span><\/h2>\n\n                            <p>Starten Sie mit KI-Suche, Freigaben und Versionskontrolle \u2013 beginnend mit dem Prozess, der Sie am meisten kostet, wenn er schiefgeht.<\/p>\n\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\n\n                                <!-- <a href=\"https:\/\/document360.com\/de\/anmelden\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Kostenlos testen<\/a> --> <a href=\"https:\/\/document360.com\/de\/anfrage-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Demo buchen<\/a>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"col-lg-7 ps-lg-5\">\n\n                        <h2 class=\"ikb-faq-head mb-4\">Fragen und Antworten<\/h2>\n\n\n\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\n\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\n\n                                        Wie unterst\u00fctzt Document360 das Erstellen und Freigeben von SOPs?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Mit dem individuellen Workflow-Builder definieren Sie Review- und Freigabephasen f\u00fcr SOP-Artikel. Status lassen sich als schreibgesch\u00fctzt markieren, um \u00c4nderungen w\u00e4hrend des Reviews zu verhindern, und jeder Artikel beh\u00e4lt eine vollst\u00e4ndige Revisionshistorie mit Autor und Zeitstempel.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\n\n                                        Wie stellen wir sicher, dass Mitarbeitende immer die neueste freigegebene SOP sehen?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Document360 trennt Entwurf und ver\u00f6ffentlichte Fassung. Leser der Wissensdatenbank sehen nur die ver\u00f6ffentlichte Version, und Review-Erinnerungen benachrichtigen Mitwirkende, wenn eine SOP zur Rezertifizierung ansteht.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\n\n                                        Bietet Document360 einen Audit-Trail f\u00fcr SOPs?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Eine vollst\u00e4ndige Revisionshistorie h\u00e4lt fest, was ge\u00e4ndert wurde, von wem und wann. Die Workflow-Historie pro Artikel zeigt zudem den Verlauf durch jede Review-Phase, und beides l\u00e4sst sich als Audit-Nachweis exportieren.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\n\n                                        K\u00f6nnen SOP-Inhalte auf bestimmte Teams beschr\u00e4nkt werden?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Private und gemischte Projekte in Kombination mit Benutzerrollen, Lesergruppen und IP-Beschr\u00e4nkungen machen bestimmte Verfahren nur f\u00fcr autorisierte Teammitglieder sichtbar.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\n\n                                        K\u00f6nnen wir unsere bestehenden SOPs aus Word und PDF migrieren?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Der Import aus PDF und Word wandelt bestehende Verfahrensdokumente in strukturierte, durchsuchbare Artikel um, und f\u00fcr Massenumz\u00fcge aus SharePoint, Confluence oder Notion steht eine begleitete Migration bereit.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\n\n                                        Worin unterscheidet sich SOP-Software von einem Wiki?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ein Wiki ist auf offenes Bearbeiten ausgelegt, SOP-Software auf Kontrolle: Freigabeschranken, Trennung von Entwurf und ver\u00f6ffentlichter Fassung, Revisionshistorie und geplante Reviews \u2013 genau die Punkte, nach denen ein Auditor fragt.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"SOP-Software Standardverfahren, die tats\u00e4chlich befolgt werden Ihre SOPs sollten nicht in SharePoint-Ordnern verschwinden. &#8230;","protected":false},"author":43,"featured_media":24095,"parent":31994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-20945","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SOP-Management-Software f\u00fcr Streamline-Operationen<\/title>\n<meta name=\"description\" content=\"Die SOP-Software von Document360 h\u00e4lt Ihr Team auf dem Laufenden. 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