{"id":20943,"date":"2024-09-07T10:37:47","date_gmt":"2024-09-07T10:37:47","guid":{"rendered":"https:\/\/document360.com\/?page_id=20943"},"modified":"2026-10-01T09:06:33","modified_gmt":"2026-10-01T09:06:33","slug":"benutzerhandbuch","status":"publish","type":"page","link":"https:\/\/document360.com\/de\/loesungen\/benutzerhandbuch\/","title":{"rendered":"Benutzerhandbuch"},"content":{"rendered":"<div class=\"kb-tpl\">\n\n    <div class=\"d360-hero bg-gradient-2 py-80\">\n\n        <div class=\"container pt-5\">\n\n            <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\n\n                <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\n\n                    <span class=\"ab-eyebrow ab-eyebrow-announce ab-rise\">\n\n                        <span class=\"ab-eyebrow__ring\" aria-hidden=\"true\"><i class=\"ab-eyebrow__comet\"><\/i><\/span>\n\n                        <span class=\"ab-eyebrow__spin\" aria-hidden=\"true\"><\/span>\n\n                        <span class=\"ab-eyebrow__chip\" aria-hidden=\"true\"><img loading=\"lazy\" decoding=\"async\"\n\n                                src=\"\/wp-content\/themes\/document360\/images\/eddy-mascot.png\" alt=\"\" width=\"135\"\n\n                                height=\"115\"><\/span>\n\n                        <span class=\"ab-eyebrow__text\">Benutzerhandbuch-Software<\/span>\n\n                    <\/span>\n\n\n\n                    <h1 class=\"h1_xxlarge mb-3\">\n\n                        Vom 100-seitigen PDF<br> zur sofortigen Antwort\n\n                    <\/h1>\n\n\n\n                    <p class=\"text-large mb-4 pe-lg-5\">\n\n                        Machen Sie aus dem statischen Handbuch einen strukturierten, durchsuchbaren Leitfaden: Frage stellen und den genauen Schritt erhalten, gef\u00fchrter Fehlerbehebung folgen, Sprache wechseln \u2013 und trotzdem ein aktuelles PDF f\u00fcr den Au\u00dfeneinsatz exportieren.\n\n                    <\/p>\n\n\n\n                    <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex ikb-hero-form\">\n\n                        <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\n\n                            <input class=\"form-control\" name=\"signupEmail\" required type=\"email\"\n\n                                placeholder=\"E-Mail eingeben\">\n\n                            <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">Demo buchen<\/button>\n\n                            <div class=\"exception_message\" style=\"display: none;\">\n\n                                <div id=\"exception_message_content\"><\/div>\n\n                                <div class=\"alert_close\">&times;<\/div>\n\n                            <\/div>\n\n                        <\/form>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"col-lg-6\">\n\n                    <picture class=\"overflow-hidden border-radius-sm\">\n\n                        <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-img-hero.webp?ver=1\"\n\n                            type=\"image\/webp\">\n\n                        <img decoding=\"async\"\n\n                            src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-img-hero.svg?ver=1\"\n\n                            alt=\"Benutzerhandbuch-Software\">\n\n                    <\/picture>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n    <div class=\"d360_trusted_by mt-4 pb-4\">\n\n        <div class=\"container\">\n\n            <h5>Tausende Unternehmen in \u00fcber 150 L\u00e4ndern vertrauen uns<\/h5>\n\n            <div class=\"row\">\n\n                \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n\t\t\t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/panaya-logo-color.png\" alt=\"Panaya\">\n\t       <\/li>\n        \t<li>\n\t\t\t\t<img decoding=\"async\" style=\"max-height: 25px;\" alt=\"Whatfix\" src=\"\/wp-content\/themes\/document360\/images\/customers\/whatfix-logo-color.png\">\n\t\t\t<\/li>\n        <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- ================================================ 3. THE PROBLEM -->\n\n\n\n    <div class=\"d360-shape_card py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center\">\n\n                <div class=\"col-lg-6 px-lg-5 mb-4 text-center\">\n\n                    <h2>Warum klassische Benutzerhandb\u00fccher nicht funktionieren<\/h2>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"row  justify-content-center\">\n\n                <div class=\"col-lg-9\">\n\n                    <div class=\"row justify-content-center bg-grey border-radius py-2\">\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>01<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Dicke Handb\u00fccher bremsen dringende Reparaturen. Wer das Werkzeug in der Hand h\u00e4lt, braucht drei S\u00e4tze und bekommt ein Inhaltsverzeichnis.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0 pe-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>02<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">Techniker scrollen durch 100-seitige PDFs, statt das Problem zu beheben \u2013 denn die PDF-Suche findet W\u00f6rter, nicht die Absicht dahinter.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-4 pb-4 pb-lg-0\">\n\n                            <div class=\"d360-card h-100\">\n\n                                <div class=\"d360-card-body h-100\">\n\n                                    <div class=\"circles click1 circle1 mb-3\">\n\n                                        <div class=\"circle-rel\">\n\n                                            <h4>03<\/h4>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                    <p class=\"pb-0\">An abgelegenen Standorten f\u00e4llt das Netz aus. Das Handbuch ist genau dort unerreichbar, wo gearbeitet wird, und gedruckte Exemplare sind l\u00e4ngst veraltet.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n    <!-- =============================================== 4. FEATURE CARDS\n\n         Scroll-stacking is the theme's existing stack-cards component: the global\n\n         script scans for .d360-stacking, collects its .d360-card children, reads\n\n         --stack-cards-gap off the wrapper and drives translateY\/scale on scroll.\n\n         Sticky offset comes from CSS. No JS is added for this on WordPress. -->\n\n    <section class=\"pb-5\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Von 100 Seiten zu dem<br> einen Schritt, der z\u00e4hlt\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"d360-stacking ikb-fcards\">\n\n\n\n                <!-- 4.1 Structure & findability -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-1\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-1\">Struktur &amp; Auffindbarkeit<\/span>\n\n                                <h3>Eine Struktur wie das Produkt \u2013 und eine Suche, die direkt zum Ziel f\u00fchrt<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Nutzer brauchen eine Anweisung, kein Kapitel. Sie in einem monolithischen Dokument zu finden, wird zur F\u00e4higkeit, die nur Erfahrene beherrschen.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Eine logische Hierarchie erleichtert das Navigieren, und dank Eddy AI-Suche fragen die meisten Leser einfach und erhalten den Schritt samt Abschnitt.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-structure.webp?ver=1\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-structure.svg?ver=1\"\n\n                                        alt=\"Struktur &amp; Auffindbarkeit\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.2 Field service & offline access -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-2\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-2\">Au\u00dfendienst &amp; Offline-Zugriff<\/span>\n\n                                <h3>Vor Ort erreichbar, \u00fcberall aktuell<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Ein reines Online-Handbuch ist im Keller oder in einem abgelegenen Werk unerreichbar, und die gedruckte Reserve ist ein Stand vom Vorjahr.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Exportieren Sie jeden Artikel und jede Kategorie bei Bedarf als PDF \u2013 so stammt die Offline-Kopie aus der aktuellen Version, nicht aus einer alten Druckauflage.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-field_service.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-field_service.svg\"\n\n                                        alt=\"Au\u00dfendienst &amp; Offline-Zugriff\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.3 Global product lines -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-3\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-3\">Globale Produktlinien<\/span>\n\n                                <h3>Ein Handbuch f\u00fcr jeden Markt<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Ein PDF zu \u00fcbersetzen hei\u00dft, das gesamte Layout neu aufzubauen \u2013 lokalisierte Handb\u00fccher hinken der Quelle so ein bis zwei Releases hinterher.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Sprachversionen pro Artikel und Workspaces pro Variante bedeuten: Eine \u00c4nderung an der Quelle aktualisiert einen Artikel, nicht sechs Dokumente.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\" style=\"margin-right: -2px;\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-global_product.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-global_product.svg\"\n\n                                        alt=\"Globale Produktlinien\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.4 AI answers & visual guidance (dark) -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-4\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-4\">KI-Antworten &amp; visuelle Anleitungen<\/span>\n\n                                <h3>Den Schritt zeigen statt beschreiben<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Missverst\u00e4ndlich formulierte Schritte werden falsch ausgef\u00fchrt, und einem als Bild eingef\u00fcgten Flussdiagramm kann man unter Zeitdruck nicht folgen.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>Der Document360-Vorteil<\/h4>\n\n                                    <p>Screenshots, GIFs und Videos direkt in der Anleitung, Fehlerbehebung als Entscheidungsbaum sowie KI-generierte Demos und How-to-Videos.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source\n\n                                        srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-ai-answers.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-ai-answers.svg\"\n\n                                        alt=\"KI-Antworten &amp; visuelle Anleitungen\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <!-- 4.5 Safety & compliance -->\n\n                <div class=\"d360-card ikb-fcard ikb-fcard-5\">\n\n                    <div class=\"row g-0 align-items-center justify-content-between\">\n\n                        <div class=\"col-lg-6 pe-lg-5\">\n\n                            <div class=\"ikb-fcard-copy\">\n\n                                <span class=\"ikb-tag ikb-tag-5\">Sicherheit &amp; Compliance<\/span>\n\n                                <h3>Sicherheitsschritte stehen im Verfahren, nicht im Ged\u00e4chtnis<\/h3>\n\n                                <h4>Die Herausforderung<\/h4>\n\n                                <p>Ist das Handbuch schwer erreichbar, wird improvisiert \u2013 und niemand kann nachweisen, welcher Revision der Techniker tats\u00e4chlich gefolgt ist.<\/p>\n\n                                <div class=\"ikb-fcard-highlight\">\n\n                                    <h4>So hilft Document360<\/h4>\n\n                                    <p>Freigabe-Workflows, Revisionshistorie und eingeschr\u00e4nkter Zugriff halten Sicherheitsschritte aktuell und nachvollziehbar \u2013 mit Exporten als Audit-Nachweis.<\/p>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                        <div class=\"col-lg-6\">\n\n                            <div class=\"ikb-fcard-visual\">\n\n                                <picture class=\"overflow-hidden p-3\">\n\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-safety.webp\"\n\n                                        type=\"image\/webp\">\n\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/um-safety.svg\"\n\n                                        alt=\"Sicherheit &amp; Compliance\">\n\n                                <\/picture>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div><!-- \/.d360-stacking -->\n\n\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ========================================== 5. CAPABILITY TABLE -->\n\n    <section class=\"py-80\">\n\n        <div class=\"container\">\n\n            <div class=\"row justify-content-center mb-80 pb-4\">\n\n                <div class=\"col-lg-8 text-center\">\n\n                    <h2 class=\"h2_xlarge pb-0\">\n\n                        Jede Funktion, verkn\u00fcpft mit einem<br> Gesch\u00e4ftsergebnis\n\n                    <\/h2>\n\n                <\/div>\n\n            <\/div>\n\n\n\n            <div class=\"ikb-cap\">\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Funktion<\/div>\n\n                        <div class=\"ikb-cap-cell\">Eddy AI-Suche<\/div>\n\n                        <div class=\"ikb-cap-cell\">Kategorie-Manager<\/div>\n\n                        <div class=\"ikb-cap-cell\">Interaktiver Entscheidungsbaum<\/div>\n\n                        <div class=\"ikb-cap-cell\">Export als PDF<\/div>\n\n                        <div class=\"ikb-cap-cell\">Mehrsprachigkeit<\/div>\n\n                        <div class=\"ikb-cap-cell\">KI-Premium-Suite<\/div>\n\n                        <div class=\"ikb-cap-cell\">Review-Erinnerungen &amp; Historie<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-mid ikb-mesh\">\n\n                    <div class=\"ikb-cap-head\">Mit Document360<\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Liefert den relevanten Schritt samt Abschnitt statt eines ganzen Kapitels<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Baut eine Hierarchie aus Modellen, Modulen und Verfahren, in der Leser navigieren<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Macht aus einem Kapitel zur Fehlerbehebung wenige gef\u00fchrte Fragen<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Erstellt eine Offline-Kopie aus der aktuell ver\u00f6ffentlichten Version<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Ver\u00f6ffentlicht Sprachversionen pro Artikel, zwischen denen Leser wechseln<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>Erstellt interaktive Demos, Schritt-f\u00fcr-Schritt-Anleitungen und How-to-Videos<\/span><\/div>\n\n                    <div class=\"ikb-cap-cell\"><i class=\"bi bi-check\"><\/i><span>H\u00e4lt Handb\u00fccher bei Produkt\u00e4nderungen aktuell \u2013 mit l\u00fcckenlosem Audit-Trail<\/span><\/div>\n\n                <\/div>\n\n\n\n                <div class=\"ikb-cap-col ikb-cap-col-side d-flex justify-content-center\">\n\n                    <div>\n\n                        <div class=\"ikb-cap-cell\">Gesch\u00e4ftsergebnis<\/div>\n\n                        <div class=\"ikb-cap-cell\">K\u00fcrzere Ausfallzeit pro Vorfall<\/div>\n\n                        <div class=\"ikb-cap-cell\">Handb\u00fccher, die mit dem Sortiment wachsen<\/div>\n\n                        <div class=\"ikb-cap-cell\">Weniger Eskalationen durch neue Mitarbeitende<\/div>\n\n                        <div class=\"ikb-cap-cell\">Zugriff vor Ort ohne veraltete Ausdrucke<\/div>\n\n                        <div class=\"ikb-cap-cell\">Ein Handbuch f\u00fcr jeden Markt<\/div>\n\n                        <div class=\"ikb-cap-cell\">Schritte gleich beim ersten Mal richtig<\/div>\n\n                        <div class=\"ikb-cap-cell\">Verl\u00e4ssliche Compliance-Nachweise<\/div>\n\n                    <\/div>\n\n                <\/div>\n\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n\n    <!-- ============================ 6-8. DARK BLOCK: delivery, stories, CTA -->\n\n    <div class=\"ikb-dark mcp-dark\">\n\n\n\n        <!-- 6. On the shop floor, in the product, and offline -->\n\n        <section class=\"py-80\">\n\n            <div class=\"container\">\n\n                <div class=\"ikb-deliver\">\n\n                    <div class=\"ikb-deliver-head ikb-mesh1\">\n\n                        <div class=\"row align-items-center\">\n\n                            <div class=\"col-lg-6 pe-lg-5 pb-3\">\n\n                                <h2 class=\"pe-lg-5\">In der Werkhalle, im Produkt und offline<\/h2>\n\n                            <\/div>\n\n                            <div class=\"col-lg-6\">\n\n                                <p>Ein Handbuch hilft nur im Moment der Aufgabe. Document360 stellt es mobil, direkt in Ihrem Produkt, \u00fcber den Helpdesk und als PDF bereit, wenn es gar kein Netz gibt.<\/p>\n\n                                <div class=\"d-flex align-items-center gap-3 flex-wrap\">\n\n                                    <a href=\"https:\/\/document360.com\/integrations\/\" class=\"btn btn-white border-0 text-nowrap\">Integrationen ansehen<\/a>\n\n                                    <span class=\"ikb-avatars\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/new\/ikb-integration.png\"\n\n                                            alt=\"Integration\">\n\n                                    <\/span>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"ikb-deliver-cols\">\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Mobil<\/h4>\n\n                            <p>Eine responsive Leser-Website, die Techniker vor Ort mit einer Hand bedienen k\u00f6nnen.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Im Produkt<\/h4>\n\n                            <p>Kontextbezogene In-App-Hilfe \u2013 Nutzer verlassen nie den Bildschirm, auf dem sie gerade sind.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Offline-PDF<\/h4>\n\n                            <p>Exportieren Sie den aktuellen Artikel oder die Kategorie f\u00fcr Standorte ohne Verbindung.<\/p>\n\n                        <\/div>\n\n                        <div class=\"ikb-deliver-col\">\n\n                            <h4>Bereit f\u00fcr LLMs<\/h4>\n\n                            <p>Der MCP-Server l\u00e4sst KI-Assistenten aus Ihrem freigegebenen Handbuch antworten.<\/p>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n\n\n        <!-- 7. Customer stories \u2014 the theme's existing .d360-slider-inner scroller -->\n\n        <div class=\"d360-new-testimonial position-relative pt-5 pb-80\">\n\n            <div class=\"container\">\n\n                <div class=\"row mb-5\">\n\n                    <div class=\"col-lg-12 text-center\">\n\n                        <h2 class=\"text-white\">Was unsere Kunden <br class=\"d-none d-lg-block\">mit Document360 erreicht haben\n\n                        <\/h2>\n\n                    <\/div>\n\n                <\/div>\n\n                <div class=\"row justify-content-center\">\n\n                    <div class=\"col-lg-12\">\n\n                        <div class=\"d360-slider-inner rounded-4\">\n\n                            <div class=\"d360-slider-tile\">\n\n                                <div class=\"d360-slider-thumb position-relative\">\n\n                                    <figure class=\"mb-0\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-prerender.jpg\"\n\n                                            class=\"w-100 rounded-4\">\n\n                                    <\/figure>\n\n                                <\/div>\n\n                                <div class=\"d360-slider-caption\">\n\n                                    <div class=\"row\">\n\n                                        <div class=\"col-lg-5\">\n\n                                            <div class=\"d360-card rounded-pill mb-3\">\n\n                                                <div\n\n                                                    class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                    <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/prerender-logo.png\"\n\n                                                            style=\"height:25px;\">\n\n                                                    <\/div>\n\n                                                    <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                        <span class=\"slick-prev\"><\/span>\n\n                                                        <span class=\"slick-next\"><\/span>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                            <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                                <div class=\"d360-card-body\">\n\n                                                    <p class=\"pb-0 mb-4\">Mit Document360 bef\u00e4higen wir unsere Kunden, das ben\u00f6tigte Wissen selbst zu finden, statt es zur\u00fcckzuhalten. Das ist ein echter Gamechanger. Sobald wir einen Artikel zu einem bestimmten Problem ver\u00f6ffentlichen, sinken die Support-Tickets dazu um 20\u201330 %.<\/p>\n\n                                                    <div\n\n                                                        class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                        <div class=\"d360-testimonial-info-caption\">\n\n                                                            <h4 class=\"text-large text-dark pb-0\">Raquel Heyman <\/h4>\n\n                                                            <p class=\"text-sm text-grey pb-0\">Customer Experience Consultant, Prerender<\/p>\n\n                                                        <\/div>\n\n                                                    <\/div>\n\n                                                    <div class=\"text-end mt-4 mt-md-0\">\n\n                                                        <a href=\"https:\/\/document360.com\/de\/case-study\/prerender-reduzuert-support-tickets-um-30\/\"\n\n                                                            class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-tile\">\n\n                                <div class=\"d360-slider-thumb position-relative\">\n\n                                    <figure class=\"mb-0\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-sysaid.jpg\"\n\n                                            class=\"w-100 rounded-4\">\n\n                                    <\/figure>\n\n                                <\/div>\n\n                                <div class=\"d360-slider-caption\">\n\n                                    <div class=\"row\">\n\n                                        <div class=\"col-lg-5\">\n\n                                            <div class=\"d360-card rounded-pill mb-3\">\n\n                                                <div\n\n                                                    class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                    <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/sysaid-color-logo.png\"\n\n                                                            style=\"height:30px;\">\n\n                                                    <\/div>\n\n                                                    <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                        <span class=\"slick-prev\"><\/span>\n\n                                                        <span class=\"slick-next\"><\/span>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                            <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                                <div class=\"d360-card-body\">\n\n                                                    <p class=\"pb-0 mb-4\">Im Vergleich zu fr\u00fcheren Tools erzielt SysAid deutliche Produktivit\u00e4tsgewinne, da Artikel f\u00fcr die Wissensdatenbank mit Document360 schneller ver\u00f6ffentlicht werden. Die leistungsstarken Analysen von Document360 helfen SysAid, schnell auf Kundenfeedback zu reagieren \u2013 ganz im Sinne unserer kundenorientierten Werte.\n\n                                                    <\/p>\n\n                                                    <div\n\n                                                        class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                        <div class=\"d360-testimonial-info-caption\">\n\n                                                            <h4 class=\"text-large text-dark pb-0\">Rachel <\/h4>\n\n                                                            <p class=\"text-sm text-grey pb-0\">Product Manager, SysAid\n\n                                                            <\/p>\n\n                                                        <\/div>\n\n                                                    <\/div>\n\n                                                    <div class=\"text-end mt-4 mt-md-0\">\n\n                                                        <a href=\"https:\/\/document360.com\/de\/case-study\/sysaid-erstellte-interaktive-dokumentations-seite-fuer-kunden\/\"\n\n                                                            class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                            <div class=\"d360-slider-tile\">\n\n                                <div class=\"d360-slider-thumb position-relative\">\n\n                                    <figure class=\"mb-0\">\n\n                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/testimonials\/testbg-comgate.jpg\"\n\n                                            class=\"w-100 rounded-4\">\n\n                                    <\/figure>\n\n                                <\/div>\n\n                                <div class=\"d360-slider-caption\">\n\n                                    <div class=\"row\">\n\n                                        <div class=\"col-lg-5\">\n\n                                            <div class=\"d360-card rounded-pill mb-3\">\n\n                                                <div\n\n                                                    class=\"d360-card-body py-3 px-4 d-flex align-items-center justify-content-between\">\n\n                                                    <div class=\"d360-testimonial-client-logo ps-2\">\n\n                                                        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/comgate_logo.png\"\n\n                                                            style=\"height:35px;\">\n\n                                                    <\/div>\n\n                                                    <div class=\"slide-arrows d-flex gap-3 align-items-center\">\n\n                                                        <span class=\"slick-prev\"><\/span>\n\n                                                        <span class=\"slick-next\"><\/span>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                            <div class=\"d360-card rounded-5 pt-2 px-0 px-md-3\">\n\n                                                <div class=\"d360-card-body\">\n\n                                                    <p class=\"pb-0 mb-4\">Fr\u00fcher dauerten Kundengespr\u00e4che l\u00e4nger, weil selbst die Grundlagen erkl\u00e4rt werden mussten und wir oft am Telefon warten mussten, bis die Kunden unsere L\u00f6sung ausprobiert hatten und sie funktionierte. Document360 hat unser Support-Team sp\u00fcrbar entlastet, denn Kunden k\u00f6nnen Probleme jetzt selbst l\u00f6sen.<\/p>\n\n                                                    <div\n\n                                                        class=\"d360-testimonial-info d-flex align-items-center gap-3 mb-4\">\n\n                                                        <div class=\"d360-testimonial-info-caption\">\n\n                                                            <h4 class=\"text-large text-dark pb-0\">Michal Petr\u00e1k <\/h4>\n\n                                                            <p class=\"text-sm text-grey pb-0\">Communications and PR Manager, Comgate<\/p>\n\n                                                        <\/div>\n\n                                                    <\/div>\n\n                                                    <div class=\"text-end mt-4 mt-md-0\">\n\n                                                        <a href=\"https:\/\/document360.com\/de\/case-study\/comgate-hostet-benutzeranleitunge-fuer-kunden-selbstbedienung-um-die-zahlungsagateways-einzurichten\/\"\n\n                                                            class=\"text-white btn btn-primary bg-black rounded-pill border-0 d360-btn\">Mehr erfahren<\/a>\n\n                                                    <\/div>\n\n                                                <\/div>\n\n                                            <\/div>\n\n                                        <\/div>\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n\n        <!-- 8. Closing CTA + FAQ -->\n\n        <section class=\"pb-80 pt-5\">\n\n            <div class=\"container\">\n\n                <div class=\"row row-gap-4 align-items-center\">\n\n                    <div class=\"col-lg-5\">\n\n                        <div class=\"ikb-cta-card ikb-mesh\">\n\n                            <h2>Machen Sie Ihr Handbuch<br><span>wirklich nutzbar<\/span><\/h2>\n\n                            <p>Senden Sie uns ein Kapitel Ihres aktuellen PDFs \u2013 wir zeigen es Ihnen als durchsuchbares, strukturiertes Handbuch.<\/p>\n\n                            <div class=\"d-flex gap-3 justify-content-center flex-wrap\">\n\n                                <!-- <a href=\"https:\/\/document360.com\/de\/anmelden\/\" class=\"w-auto btn btn-white border-0 rounded-pill text-nowrap\">Kostenlos testen<\/a> --> <a href=\"https:\/\/document360.com\/de\/anfrage-demo\/\" class=\"btn btn-outline-light rounded-pill text-nowrap\">Demo buchen<\/a>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                    <div class=\"col-lg-7 ps-lg-5\">\n\n                        <h2 class=\"ikb-faq-head mb-4\">Fragen und Antworten<\/h2>\n\n\n\n                        <div class=\"accordion accordion-flush ikb-faq\" id=\"ikbFaq\">\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH1\">\n\n                                    <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC1\" aria-expanded=\"true\" aria-controls=\"ikbFaqC1\">\n\n                                        Kann ich mit Document360 Benutzerhandb\u00fccher f\u00fcr Produkte erstellen?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"ikbFaqH1\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Strukturierte Hierarchien aus Kategorien, Unterkategorien und Artikeln, umfangreiche Medieneinbettung und eine Leser-Website mit einer Navigation, die sich f\u00fcr mehrteilige Handb\u00fccher eignet.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH2\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC2\" aria-expanded=\"false\" aria-controls=\"ikbFaqC2\">\n\n                                        Lassen sich Handb\u00fccher als PDF exportieren?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH2\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Artikel und ganze Kategorien lassen sich als PDF exportieren, und Exporte unterst\u00fctzen die auf Website und Portal verf\u00fcgbaren Schriftarten, sodass das Design einheitlich bleibt.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH3\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC3\" aria-expanded=\"false\" aria-controls=\"ikbFaqC3\">\n\n                                        Welche Multimedia-Inhalte werden in einem Handbuch unterst\u00fctzt?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH3\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Bilder, Screenshots, Videos und GIFs \u00fcber den erweiterten WYSIWYG-Editor, dazu einbettbare interaktive Entscheidungsb\u00e4ume sowie KI-generierte Demos, Schritt-f\u00fcr-Schritt-Anleitungen und How-to-Videos.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH4\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC4\" aria-expanded=\"false\" aria-controls=\"ikbFaqC4\">\n\n                                        Wie bleiben Handb\u00fccher bei Produkt\u00e4nderungen korrekt?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH4\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Review-Erinnerungen, Workflow-Zuweisungen mit F\u00e4lligkeitsterminen und eine vollst\u00e4ndige Revisionshistorie. Wird ein Artikel aktualisiert und neu ver\u00f6ffentlicht, zeigt die Website sofort die neueste freigegebene Version.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH5\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC5\" aria-expanded=\"false\" aria-controls=\"ikbFaqC5\">\n\n                                        K\u00f6nnen wir Handb\u00fccher in mehreren Sprachen ver\u00f6ffentlichen?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH5\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Jeder Artikel kann mehrere Sprachversionen haben, zwischen denen Leser auf der Website wechseln \u2013 so lesen Nutzer weltweit Anleitungen in ihrer eigenen Sprache.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n\n\n                            <div class=\"accordion-item\">\n\n                                <h3 class=\"accordion-header\" id=\"ikbFaqH6\">\n\n                                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n\n                                        data-bs-target=\"#ikbFaqC6\" aria-expanded=\"false\" aria-controls=\"ikbFaqC6\">\n\n                                        K\u00f6nnen wir unsere bestehenden Handb\u00fccher importieren?\n\n                                    <\/button>\n\n                                <\/h3>\n\n                                <div id=\"ikbFaqC6\" class=\"accordion-collapse collapse\" aria-labelledby=\"ikbFaqH6\"\n\n                                    data-bs-parent=\"#ikbFaq\">\n\n                                    <div class=\"accordion-body\">\n\n                                        Ja. Der Import aus PDF und Word wandelt bestehende Handb\u00fccher in strukturierte Artikel um \u2013 die Migration ist ein Ausgangspunkt, kein Neuschreiben.\n\n                                    <\/div>\n\n                                <\/div>\n\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n\n\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"Benutzerhandbuch-Software Vom 100-seitigen PDF zur sofortigen Antwort Machen Sie aus dem statischen Handbuch &#8230;","protected":false},"author":43,"featured_media":24095,"parent":31994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/solutions.php","meta":{"footnotes":""},"class_list":["post-20943","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Benutzerhandbuch-Software f\u00fcr moderne Produktdokumentation<\/title>\n<meta name=\"description\" content=\"Erstellen Sie digitale Benutzerhandb\u00fccher, denen Ihre Teams vertrauen k\u00f6nnen. 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