{"id":20940,"date":"2024-10-01T07:06:09","date_gmt":"2024-10-01T07:06:09","guid":{"rendered":"https:\/\/document360.com\/?page_id=20940"},"modified":"2026-05-27T20:38:29","modified_gmt":"2026-05-27T20:38:29","slug":"kunden-support-teams","status":"publish","type":"page","link":"https:\/\/document360.com\/de\/loesungen\/kunden-support-teams\/","title":{"rendered":"Kundenservice-Teams"},"content":{"rendered":"<div class=\"d360-hero bg-gradient-2 py-80\">\r\n<figure class=\"head-shape head-shape-2\">\r\n        <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/gradient-4.png\" alt=\"Farbverlauf\"\/>\r\n<\/figure>\r\n    <div class=\"container pt-5\">\r\n        <div class=\"row d-flex align-items-center justify-content-center z-index-10 position-relative\">\r\n            <div class=\"col-lg-6 text-center text-lg-start pe-lg-5 mb-4\">\r\n                <p class=\"highlight-new text-xs py-1 px-3 mb-2 text-white border-radius d-inline-block font-weight-500\">\r\n F\u00fcr Kundenservice-Teams\r\n                <\/p>\r\n                 <h1 class=\"h1_xxlarge mb-3\">Antworten schneller finden, Support-Tickets schneller aufl\u00f6sen<\/h1>\r\n                <p class=\"text-large mb-2 pe-lg-5\">Aktivieren Sie Agenten mit sofortigem Wissen, um Tickets schnell zu l\u00f6sen und Kunden zu begeistern.<\/p>\r\n            <div class=\"mb-3 pb-lg-2 pe-lg-5 me-lg-5 d-flex\">\r\n               <form name=\"signupForm\" class=\"input-group demo-email mob-fw pr-lg-5\">\r\n                  <input class=\"form-control\" name=\"signupEmail\" required=\"\" type=\"email\" placeholder=\"E-Mail eingeben\"\/>\r\n                  <button class=\"btn btn-primary signup_link\" name=\"getStarted\" type=\"button\">\r\n Demo buchen\r\n                  <\/button>\r\n                  <div class=\"exception_message\" style=\"display: none;\">\r\n                     <div id=\"exception_message_content\"><\/div>\r\n                     <div class=\"alert_close\">\u00d7<\/div>\r\n                  <\/div>\r\n               <\/form>\r\n            <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-lg-6 text-center theme-color\">\r\n              <picture class=\"overflow-hidden\">\r\n                <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-light.webp?ver=1\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-hero-light.svg?ver=1\" alt=\"F\u00fcr Kundenservice-Teams\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"d360_trusted_by mt-4 pb-4\">\r\n    <div class=\"container\">\r\n        <h5>Vertrauen von Tausenden von Unternehmen in \u00fcber 150 L\u00e4ndern<\/h5>\r\n        <div class=\"row\">\r\n            \n<ul class=\"d360-logo\">\n            <li>\n                <img decoding=\"async\" style=\"max-height: 30px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/mcdonalds-m-logo-color.png\"  alt=\"McDonald's\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/nhs-logo-color.png?ver=1\"  alt=\"NHS\">\n            <\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 48px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/virgin-red-logo-color.png?ver=1\"  alt=\"Virgin Red\">\n            <\/li>\n            <li><img decoding=\"async\" style=\"max-height: 35px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/hp-logo-color.svg\" alt=\"Hp\"><\/li>\n            <li><img decoding=\"async\" style=\"max-height: 32px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/puma-logo-color.png?ver=2\" alt=\"Puma\"><\/li>\n            <li>\n                <img decoding=\"async\" style=\"max-height: 22px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/samsungads-color-logo.png?ver=2\"  alt=\"Samsung Ads\">\n            <\/li>\n           <li><img decoding=\"async\" style=\"max-height: 20px\" src=\"\/wp-content\/themes\/document360\/images\/customers\/naver-logo-color.png?ver=1\" alt=\"Naver\"><\/li>\n           <li>\n                <img decoding=\"async\" style=\"max-height: 23px;\" src=\"\/wp-content\/themes\/document360\/images\/customers\/loblaws-color-logo.png\"  alt=\"Medallia\">\n            <\/li>\n        <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n  <div class=\"d360-shape_card py-80\">\r\n    <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-6 mb-5 text-center\">\r\n                   \t<h2>Warum ist dein Support-Team immer gegen einen R\u00fcckstand<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n      <div class=\"row justify-content-center\">\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>01<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Agenten vergeuden Zeit die Suche \u00fcber verstreute Werkzeuge und Ordner hinweg.\r\n<\/p>\r\n\t\t<\/div> \r\n        <\/div>\r\n        <\/div>\r\n       <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t    <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>02<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Inkonsistente Dokumentation schafft inkonsistente Kundenerfahrungen.<\/p>\r\n\t   <\/div>\r\n       <\/div>\r\n        <\/div>\r\n\t\t<div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>03<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Neue Agenten rampeln langsam, verz\u00f6gert die Aufl\u00f6sungszeiten.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n        <div class=\"col-lg-3 pb-4 pb-lg-0\">\r\n\t\t <div class=\"d360-card h-100\">\r\n                      <div class=\"d360-card-body h-100\">\r\n                        <div class=\"circles click1 circle1 mb-4\">\r\n                          <div class=\"circle-rel\">\r\n                              <h4>04<\/h4>\r\n                          <\/div>\r\n                      <\/div>\r\n          <p>Der Burnout steigt als sich wiederholende und vermeidbare Karten aufgeh\u00e4uft werden.<\/p>\r\n\t\t<\/div>\r\n        <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"d360-stacking py-5\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"row justify-content-center\">\r\n                <div class=\"col-lg-5\">\r\n                   <h2 class=\"sticky-top\">Weniger Tickets, schnellere Aufl\u00f6sungen. Powered by one knowledge base.<\/h2> \r\n                <\/div>\r\n\t\t\t\t<div class=\"d360-stacking-card col-lg-7 ps-lg-5\">\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-1 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5\">Geben Sie sofort die richtige Antwort<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Die AI-basierte Suche liefert Agenten die relevanteste Antwort f\u00fcr jedes Ticket &#8211; direkt in ihrem Support-Workflow.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-instantly-deliver-the-right-answer.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-instantly-deliver-the-right-answer.svg\" alt=\"Geben Sie sofort die richtige Antwort\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-2 border p-3 mb-5\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3>Wiederholte Fragen reduzieren<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Selbstbedienungswissen bedeutet weniger wiederkehrende Eintrittskarten und mehr Zeit f\u00fcr Agenten, mit dem umzugehen, was am meisten z\u00e4hlt.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-reduce-repetitive-questions.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-reduce-repetitive-questions.svg\" alt=\"Wiederholte Fragen reduzieren\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Neue Agenten an Bord schnell<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Strukturierte interne F\u00fchrungen helfen neuen Agenten schneller zu radeln und Tickets vom ersten Tag an sicher zu l\u00f6sen.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-onboard-new-agents-quickly.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-onboard-new-agents-quickly.svg\" alt=\"Neue Agenten an Bord schnell\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                                 <div class=\"d360-card border-0 feature-block-3 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Agenten nahtlosen Zugriff gew\u00e4hren<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Multi-SSO erleichtert es Agenten \u00fcber Regionen und Partner hinweg sicher einzuloggen und auf die gleichen Handb\u00fccher zuzugreifen.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-give-agents-seamless-access.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-give-agents-seamless-access.svg\" alt=\"Agenten nahtlosen Zugriff gew\u00e4hren\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n                    <div class=\"d360-card border-0 feature-block-4 border p-3\">\r\n\t\t\t\t\t\t<div class=\"d360-card-body p-5 position-relative\">\r\n\t\t\t\t\t\t\t<div class=\"row align-items-center justify-content-between\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 pb-4 pb-lg-0\">\r\n\t\t\t\t\t\t\t\t\t<h3 class=\"pe-lg-5 me-lg-5\">Fehlende Antworten aufdecken<\/h3>\r\n\t\t\t\t\t\t\t\t\t<p class=\"pb-5 pe-lg-4\">Die Analytik hebt L\u00fccken und veraltete Inhalte hervor, so dass die Wissensdatenbank auf Kundenbed\u00fcrfnisse abgestimmt bleibt.<\/p>\r\n                                    <picture class=\"overflow-hidden z-index-10 border-radius position-relative mb-3\">\r\n                                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-uncover-missing-answers.webp\" type=\"image\/webp\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/cs-uncover-missing-answers.svg\" alt=\"Fehlende Antworten aufdecken\"\/> \r\n                                    <\/source><\/picture>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"py-5 mt-80 bg-primary-purple\">\r\n    <div class=\"container\">\r\n        <div class=\"row align-items-center justify-content-between\">\r\n            <div class=\"col-lg-7 pe-lg-5 pb-4 pb-lg-0\">\r\n                <h3 class=\"text-white\">Schalten Sie den Helpdesk ein, den Sie bereits verwenden <\/h3>\r\n                <p class=\"pb-4 text-white\">Agenten arbeiten t\u00e4glich in Zendesk, Freshdesk, Zoho und anderen Helpdesks. Document360 verbindet sich genau dort, indem Sie das Wissensr\u00fcckgrat hinzuf\u00fcgen, dass die Aufl\u00f6sung beschleunigt.<\/p>\r\n                <ul class=\"list-disc text-white pe-lg-5\">\r\n                    <li><b>Schnellere Aufl\u00f6sungen:<\/b> Agents Access Guides direkt in der Ticket-Ansicht.<\/li>\r\n                    <li><b>Weniger Fehler:<\/b> Teams folgen den richtigen Schritten ohne Werkzeug zu wechseln.<\/li>\r\n                    <li><b>Bessere Produktivit\u00e4t:<\/b> Agenten konzentrieren sich auf Kunden, anstatt Systeme zu jonglieren.<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"col-lg-5 position-relative\">\r\n                 <picture class=\"border-radius-sm overflow-hidden\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.webp\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/solutions\/ikb-helpdesk.svg\" alt=\"Schalten Sie den Helpdesk ein, den Sie bereits verwenden\"\/>\r\n                <\/source><\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"d360-role py-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-6 mb-5\">\r\n                <h2>Erstellt f\u00fcr jede Rolle<\/h2>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row justify-content-between align-items-top\">\r\n            <div class=\"col-lg-6 pe-lg-5 mb-5 mb-lg-0\">\r\n                <div class=\"accordion-wrapper\">\r\n                    <div class=\"accordion accordion-flush\" id=\"accordionFlushExample\">\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingFour\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseFour\" aria-expanded=\"true\" aria-controls=\"flush-collapseFour\">Kundenservice Executive<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseFour\" class=\"accordion-collapse collapse show\" aria-labelledby=\"flush-headingFour\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Tickets schneller mit der KI-Suche l\u00f6sen.<\/li>\r\n                                        <li>Reduziert wiederholende L1-Abfragen.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p class=\"text-white\">Document360\u2019s war gro\u00dfartig bei der Vereinfachung unserer Dokumentationsarbeit und der Reduzierung von Support-Tickets durch Selbstbedienung.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Aditya A.<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Kundendienst-Vertreter<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingTwo\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseTwo\" aria-expanded=\"false\" aria-controls=\"flush-collapseTwo\">Kundenerfolg-Manager<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingTwo\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>F\u00fchre Kunden mit kuratierten Inhalten.<\/li>\r\n                                        <li>St\u00e4rkung der Adoption und der Aufbewahrung.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p class=\"text-white\">Die Analysefunktion in Document360 ist mein pers\u00f6nlicher Favorit und gibt Einblicke in die Bed\u00fcrfnisse unserer Nutzer.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Shahbano Bhatti<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Senior Customer Success Spezialist<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/builtspace-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingOne\">\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseOne\" aria-expanded=\"false\" aria-controls=\"flush-collapseOne\"> Leiter Kunden-Support<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseOne\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingOne\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Standardisieren Sie Antworten im gesamten Team.<\/li>\r\n                                        <li>Erh\u00f6hen Sie die Effizienz und reduzieren Sie die Aufl\u00f6sungszeiten.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p class=\"text-white\">Document360 ist einfach zu bedienen. Die Suchfunktion wird von den meisten Suchmaschinen, die f\u00fcr diese Art von Dingen verwendet werden, nicht \u00fcbertroffen.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">James McKee<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Leiter Support und Antwort<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header pb-2\" id=\"flush-headingThree\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapseThree\" aria-expanded=\"false\" aria-controls=\"flush-collapseThree\">Direktor &#8211; Kundenerfolg<\/button>\r\n                            <\/h2>\r\n                            <div id=\"flush-collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"flush-headingThree\" data-bs-parent=\"#accordionFlushExample\" style=\"\">\r\n                                <div class=\"accordion-body\">\r\n                                    <ul class=\"check-list-new\">\r\n                                        <li>Aktivieren Sie CSMs, um proaktive Anleitungen zu liefern.<\/li>\r\n                                        <li>Verbesserung der Kundenzufriedenheit und der Kundenbindung.<\/li>\r\n                                    <\/ul>\r\n                                    <div class=\"d360-card bg-dark\">\r\n                                        <div class=\"d360-card-body\">\r\n                                            <p class=\"text-white\">Ich konnte innerhalb von 5 Minuten nach der Anmeldung Artikel f\u00fcr unsere Kunden erstellen. Document360 spart Zeit f\u00fcr unsere Kunden und mein Team.<\/p>\r\n                                            <div class=\"faq-testi-info d-flex align-items-center justify-content-between flex-wrap row-gap-3\">\r\n                                                <div>\r\n                                                    <p class=\"pb-1 text-white\">Robert Lenk<\/p>\r\n                                                    <p class=\"text-sm pb-0\">Leiter des Kundenerfolgs<\/p>\r\n                                                <\/div>\r\n                                                <div>\r\n                                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/customers\/campus-cafe-logo-color.png\" style=\"height:30px;\"\/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <figure class=\"mb-0\">\r\n                    <source srcset=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.webp?ver=2\" type=\"image\/webp\">\r\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/new\/solutions\/img-saas-role.svg?ver=2\"\/>\r\n                <\/source><\/figure>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-gradient-centers\">\r\n<!-- Testimonials -->\r\n<div class=\"position-relative pt-5 pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-between mb-5\">\r\n            <div class=\"col-lg-5\">\r\n                <h2 class=\"pb-0\">Top Wahl auf G2, Capterra, und dar\u00fcber hinaus&#8230;<\/h2>\r\n            <\/div>\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"d360-rating-row d-flex gap-4 justify-content-start justify-content-lg-end mt-4 mt-lg-0\">\r\n                    <span>Bewertung 4.7<\/span>\r\n                    <div class=\"text-end\">\r\n                        <div class=\"d-flex mb-3\">\r\n                            <!-- 4.5 Stars SVG -->\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-fill\"\/><\/svg>\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"bi me-1\" width=\"1.5em\" height=\"1.5em\" fill=\"currentColor\"><use xlink:href=\"#star-half\"\/><\/svg>\r\n                        <\/div>\r\n                        <p class=\"pb-0 text-grey\">&gt;3000 Bewertungen<\/p>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\">\r\n                            <symbol id=\"star-fill\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M3.612 15.443c-.386.198-.824-.149-.746-.592l.83-4.73L.173 6.765c-.329-.314-.158-.888.283-.95l4.898-.696L7.538.792c.197-.39.73-.39.927 0l2.184 4.327 4.898.696c.441.062.612.636.282.95l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256z\"><\/path>\r\n                            <\/symbol>\r\n                            <symbol id=\"star-half\" viewbox=\"0 0 16 16\">\r\n                                <path fill=\"#ffc107\" d=\"M5.354 5.119 7.538.792A.516.516 0 0 1 8 .5c.183 0 .366.097.465.292l2.184 4.327 4.898.696A.537.537 0 0 1 16 6.32a.548.548 0 0 1-.172.47l-3.522 3.356.83 4.73c.078.443-.36.79-.746.592L8 13.187l-4.389 2.256a.52.52 0 0 1-.746-.592l.83-4.73L.173 6.765a.55.55 0 0 1-.172-.47.536.536 0 0 1 .387-.51l4.898-.696zM8 12.027a.5.5 0 0 1 .232.056l3.686 1.894-.694-3.957a.565.565 0 0 1 .162-.505l2.907-2.77-4.052-.576a.525.525 0 0 1-.393-.288L8.001 2.223 8 2.226v9.8z\"><\/path>\r\n                            <\/symbol>\r\n                        <\/svg>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-12\">\r\n                <div class=\"d360-rating-info-tile\">\r\n                    <ul>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.g2.com\/products\/document360\/Reviews\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-g2.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.trustradius.com\/products\/document360\/Bewertungen\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-trust-radius.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>9.4<\/strong> \/ 10<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.capterra.com\/p\/177031\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-capterra.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.softwareadvice.com\/crm\/document360-profile\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-software-advice.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/crozdesk.com\/software\/document360\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-crozdesk.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>94<\/strong> \/ 100<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/sourceforge.net\/software\/product\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-source-forge.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.9<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/slashdot.org\/software\/p\/Document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-slashdot.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>5<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                        <li class=\"text-center\">\r\n                            <a href=\"https:\/\/www.getapp.com\/collaboration-software\/a\/document360\/\" target=\"_blank\">\r\n                                <div class=\"d360-ratings-info-content p-4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/badges\/fr-getapp.svg\" alt=\"\" class=\"mb-3\" style=\"width: 40px; height: 40px;\"\/>\r\n                                    <p class=\"pb-0 text-large\"><strong>4.7<\/strong> \/ 5<\/p>\r\n                                <\/div>\r\n                            <\/a>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>  \r\n<\/div>\r\n\r\n<div class=\"d360-cta-bg pb-80\">\r\n    <div class=\"container\">\r\n        <div class=\"d360-card position-relative overflow-hidden\">\r\n        <figure class=\"head-shape head-shape-2\">\r\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/hero-background-gradient.png\" alt=\"Farbverlauf\"\/>\r\n        <\/figure>\r\n            <div class=\"d360-card-body pe-lg-0 pb-0\">\r\n                <div class=\"row justify-content-between align-items-center\">\r\n                    <div class=\"col-lg-6 ps-lg-5 pb-5\">\r\n                        <h2 class=\"mb-4\">Tickets schneller mit intelligenteren Anleitungen l\u00f6sen<\/h2>\r\n                        <a href=\"https:\/\/document360.com\/de\/anfrage-demo\/\" class=\"btn btn-white\">Demo buchen<\/a>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"col-lg-5 ms-lg-5\">\r\n                         <figure class=\"mb-0\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/themes\/document360\/images\/img-cta-footer.svg\" alt=\"Einfache &amp; transparente Preisgestaltung f\u00fcr alle Gr\u00f6\u00dfen\"\/>\r\n                        <\/figure>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"F\u00fcr Kundenservice-Teams Aktivieren Sie Agenten mit sofortigem Wissen, um Tickets schnell zu l\u00f6sen &#8230;","protected":false},"author":43,"featured_media":24095,"parent":31994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/roles.php","meta":{"footnotes":""},"class_list":["post-20940","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundensupport Wissensdatenbank zum Schlie\u00dfen von Tickets schneller<\/title>\n<meta name=\"description\" content=\"Bessere Kundenerfahrung mit einer Kunden-Support-Wissensbasis, die schnellere Aufl\u00f6sungen und konsistente Kommunikation gew\u00e4hrleistet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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