Helen Kravchenko
Lead Technical Writer, Spryker
Of consumers say easy access to support and information can make them fall in love with a brand.
Of businesses estimate that effective knowledge management disciplines increase company productivity by up to 40%.
Of companies offering web or mobile self-service have seen an increase in their website traffic.
“Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs.”
Location
Berlin, Germany.
Industry
Open-source software
Spryker enables companies to create winning commerce experiences in B2B, B2C, and marketplaces. It is the most modern platform-as-a-service solution with over 800 API-based modules, cloud-enabled, enterprise-ready, and loved by developers and business users worldwide.
Our previous documentation platform outlived its usefulness as we faced too many challenges when working with it:
We were considering many documentation platforms to substitute the one we had, and chose Document360, as it offered everything we were looking for:
We had a massive knowledge base, about 8000 pages of articles, but the Document360 team helped us to migrate painlessly. After the migration, we got tons of compliments from our customers regarding performance and appearance of our new documentation website. The old links from our previous documentation website still worked: Document360 team set proper redirects for us.
We like the fact that Document360 continues delivering more useful features. They even developed some of them just for us! And we love their customer support people – they are always open and responsive.
To put it short, we are absolutely happy about Document360. Since the migration, we have never regretted we have opted for this documentation platform.
“I love the way that we can customize Document360 style elements and create a website with our own unique look & feel.”
Dipender Kr. Sharma
Sr. Technical Writer, AutoRABIT
“I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task.”
Nibu Thomas
Director – Information Developer Group, Whatfix