# Document360’s Year in Review: 2021

We hope you all had a great time during the Holiday Season. As we enter 2022, we thought to give you an update on how far we’ve come as a Business, and some of the key features that you can take forward in your business and implement by giving your customers one-of-a-kind experience with Document360.

It was indeed a great year for us at Document360 as we shipped a lot of important features to give you a great user experience. So, here’s a roundup of all the new features, updates, integrations and extensions that we launched in 2021.

## Document360 highlights:

We always believed that there is a better way possible to upgrade a [SaaS product](/blog/saas-products-for-startups/) all the time. And with this belief, we came up with a lot of features that will DELIGHT your customers. Here’s a glimpse of 2021 and highlighting the best features that you could find in order to make your documentation classier.

![2021 year in review-Document360](https://document360.com/wp-content/uploads/2022/01/2021-year-in-review-Document360-1095x2560.jpg)

## Usability

Here are the features that will increase your user experience:

- **Smart bar:** The [smart bar](/blog/smart-bars-when-and-where-to-use-during-knowledge-sharing/) feature in Document360 helps to display any message or information at the top or bottom of your knowledge base
- **Full portal search:** It is a dedicated space in the knowledge base to perform [search](/blog/knowledge-base-search/) in the entire project content
- **Recycle bin for articles and categories:** This is one of the most requested features. The deleted articles and categories can be found now in the recycle bin
- **Export to PDF:** The Export feature helps you to [export your articles to PDF](https://youtu.be/gF5COULEaVA) and save them on your device
- **Links status:** With the [link status](https://document360.com/blog/ease-your-link-validation-process-with-ignore-url/) feature, you can find the status of links and identify any broken or non-working links
- **Page not found:** The [page not found](https://document360.com/blog/page-not-found-analytics-in-knowledge-base/) feature lists down all the links that show a 404-page error.
 

## Automation Updates

We have enhanced the automation process to reduce your time on repetitive tasks. Here is the list:

- **Ticket Deflector:** This is the most awaited feature to [reduce the support ticket](/blog/ticket-deflection/) from customers and help them find the solution directly
- **Workflow:** The [Workflow](https://youtu.be/oe9EsOgUzIQ) feature helps in managing the knowledge base documentation by an internal business process.
- **Import articles from word files:** [Importing article content](/blog/how-to-import-word-document-into-knowledge-base/) from documents into a knowledge base is possible with the Import feature now
- **JWT Single Sign-On:** Integrate JWT encrypted tokens to facilitate readers and reader groups for [SSO (Single Sign-On)](/blog/sso-in-knowledge-base/)
 

## Performance Improvements

These features will help you to improve the performance of your knowledge base:

- **Category types:** Introduced 2 new category types and you can choose to do more with the [categories](/blog/feature-spotlight-category-manager/) now
- **Search in attachments:** With this feature, you can perform a search for the content that is inside the PDF files
- **Bulk delete for articles:** This feature helps to perform delete action in [bulk by selecting multiple articles or files.](https://youtu.be/E_cSTuC0BMY)
 
Thank you for being a part of Document360, and we have already kicked off this new year with a great enthusiasm. Stay tuned for more updates to come in 2022!