Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Aug 28, 2020 • Jubina Prabhakaran
Businesses are always concerned about keeping in contact with their customers. Nowadays, there …
Aug 12, 2019 • Document360 Team
Good customer support can go a long way. We all know what it’s …
Aug 8, 2019 • Document360 Team
Companies often talk about ‘customer experience’ these days, and less about customer service. …
Jul 25, 2019 • Document360 Team
We’ve reached a point in consumerism where customer support is ready and primed …
Jul 20, 2019 • Document360 Team
There’s no doubt about it, social media is booming! And it continues to …
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars …
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …