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guru internal wiki alternative-

The Best Guru Knowledge Base Alternative for 2021

The Best Guru Knowledge Base Alternative for 2021

Last updated on Aug 11, 2021

Document360 and Guru are both robust standalone knowledge base software that allow you to provide documentation for your teams. Guru is primarily aimed at being an internal knowledge base for your team, whereas Document360 has the flexibility to be both an internal and external knowledge base.

What is a knowledge base?

A knowledge base is an online repository of information that contains information for users who want to complete certain tasks or troubleshoot certain problems. The content is organized under a filing system and users can also search content using the prominent search bar. Knowledge bases are administered by a centralized team with write access to the knowledge base, while the audience for the knowledge base content is potentially unlimited.

A knowledge base is different to a wiki because only a limited number of users can write and edit content. Document360 and Guru both provide knowledge base software and we will compare the two tools now.


Knowledge base examples

Here’s an example of how your knowledge base will look when you first create your Document360 account. Don’t stop here though – Document360 offers extensive customization options so you can design your knowledge base to fit in with your brand’s style.

Document360 -Knowledge base software

Guru doesn’t offer anything in the way of customization for their knowledge base – all knowledge bases in Guru look exactly the same. The emphasis is on creating cards and boards that can be viewed from the Guru interface, and shared with team members.

Organization

Guru is organized with cards and boards. A card is a little like a single document page and they are grouped into categories using boards. Boards are categorized under collections, so you can organize all your information using this system. You have the ability to manage your cards in the Card Manager and you can filter your cards according to set criteria, such as title, author, collection or boards.

Here is the information hierarchy in Guru:
Collection: The highest level of knowledge organization in Guru that allows you to organize information with controlled access and permissions.

Board group: The second highest level of segmentation that allows you to group Boards under one heading.

Board: Boards allow you to visually and topically organize your Cards within a Collection.

Section: Sections let you visually segment cards within a specific Board to help you further organize the narrative view of your knowledge.

Cards: Card’s are the building blocks of Guru. They are where your content lives in formatted, bite-sized pieces.

In contrast, Document360 uses a simple filing system to organize your articles and these articles are grouped into categories. Document360 supports up to 6 layers of categories and you can easily drag and drop your content to move it around in your knowledge base. Your knowledge base categories are displayed on the public-facing website on the left-hand navigation system so users can easily find their way round your content.

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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Document360

In Guru, there is no public-facing website – the software system can only be accessed by users logging into Guru where they can access the Guru knowledge base.

Knowledge base teams

Guru works best when you invite team members to be part of Guru. You can give users different permissions to be part of certain boards and collections. You send an invite to your team members and they will receive an email asking them to join your Guru team. Inviting team members is the only way that you can get team members to see your Guru knowledge base since it is not open to the public.

Document360 also gives you the option to invite users to join your knowledge base. You can add a new team member and assign them to Admin, Draft writer, Editor or Owner. These users will have write access to your knowledge base in the CMS, and the ability to add articles and categories to your knowledge base if they have the right permissions.

Knowledge base privacy

In Document360, you have the choice over whether to make your knowledge base public or private. Public means that anyone with the link to your site can view your knowledge base, and it can be indexed by search engines. Private means that users require a login to view your knowledge base and it’s hidden from search engines.
You make your knowledge base private in Document360 by navigating to Access & Security, which means users require a login before they can view your knowledge base. Readers have to be invited to view your knowledge base and create an account by sending them an email from your Document360 dashboard.

Guru, on the other hand, is always private and you have to specifically invite team members to be part of your knowledge base. There is a strong emphasis in Guru over access permissions and when you create cards you have to select who can see your card. Guru has the option to create public cards so that anyone with the link can access that particular card.

Creating new content

Guru has a clean and powerful WYSIWYG editor that allows you to easily create new cards for your knowledge base. You can format your content for readability and also write content in Markdown for a pleasant authoring experience.

getguru-editor-1

First, you select create a new card or select a template that your team has created. Add the card title and then format the content to be contained on the card.

You write the content for your new card and then you click on “next step” to add your card to a collection and a board. Pick a Collection for your Card to live in. You can only choose Collections in which you have Author of Collection Owner access, and you can move a Card to a different Collection later. Adding tags helps users find your content more easily.

Getguru-getting-started

In Guru, you have to specify a verification interval to prompt you to check the card for accuracy, which sets you a task on a specific date to look back over the card. On this screen you also choose the permissions for who can access the card, including Guru teammates with collection or board level access, teammates with collection level access or make the card public for anyone with the link.

Getguru-verification-1

In Document360 you can click on a category to add a new article to your knowledge base, or you can simply create a new article without adding it to a category yet. This opens the Document360 editor where you can either use the WYSIWYG controls to format your content or you can author your content in Markdown.

Document360-Editor-1

When you edit your existing articles in Document360 it automatically creates a forked version so you can keep the previous version in case you want to revert back to it. From the Document360 editor, you can save your article as a template or hide the article from your knowledge base. You also have the option to move your article to a different category in the event that you want to rearrange your knowledge base.

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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Document360

Integrations

Guru offers many integrations with popular software to help you make the most out of your Guru experience.

  • Guru’s Slack integration brings company information right into the Slack interface – users can search for, capture, and create FAQs directly in Slack.
  • Guru’s Microsoft Teams integration brings your company’s wiki right into the Teams console, where you can access and share information from Guru where you chat and collaborate with your teammates.
  • With Guru’s Gmail integration, you can update and share company information right within your email workflow.
  • Guru’s Microsoft Outlook integration means you can bring your company’s wiki right into your Outlook inbox and access and share knowledge from Guru.

    Document360 also offers a number of powerful integrations with our knowledge base software. It offers more than 20+ integrations with commonly used software to supercharge your Document360 knowledge base.
  • Document360’s Google Analytics integration allows you to understand how users are interacting with your knowledge base, the most viewed articles and the location of your users.
  • Document360’s Olark integration means you can customize and manage your customer’s live chat experience.
  • Document360’s Hotjar integration lets you track and understand your user’s behavior using analytics.
  • Document360’s Intercom integration allows you to share articles and search the knowledge base from within the messenger app.

Importing content

Guru allows you to import content from a number of different solutions, including Confluence, Zendesk, Desk, and spreadsheets using the in-app instructions. It also supports a manual import for software including Google Sites, Bloomfire, Jive, Intercom, Notion, Kipwise, Tettra, and Document360.

Document360’s team will help you import your documentation from solutions such as Zendesk, Freshdesk, HelpDocs, WordPress, Github, Intercom, Drift and Confluence, plus many more. You can import into Document360 using a .zip file for an existing Document360 project.

Pricing

Document360 offers very reasonable pricing beginning at $49 per project per month for its startup plan – you get two team accounts and one knowledge base version for this price. Prices then go up to $149 per project per month for the business plan, which includes five team accounts and two knowledge base versions. The enterprise plan is $299 per month for 15 team accounts and six knowledge base versions.
Guru charges you per user for the software. Guru costs $5 per user per month for the starter plan, and then $10 per user per month for the builder plan. Finally, it costs $20 per user per month for the expert plan.

Final remarks

Guru and Document360 both offer robust knowledge base software that can enhance your team’s productivity and have you sharing knowledge more effectively. Document360 is slightly more flexible than Guru because it allows you to create a public-facing knowledge base aimed at customers or other external users.

Guru is specialized to provide a powerful internal knowledge base organized into cards and boards. It’s almost like project management software in that it allows you to share boards and cards with specific team members and invite team members to collaborate with you.

Document360 delivers powerful knowledge base software right out of the box, and you can have your knowledge base up and running straight away.

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

Get Started
Document360