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The Knowledge Base Platform, engineered for growing companies

Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately).

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Knowledge Base Platform - Document360

Fueling Knowledge bases for companies like

  • Microsoft
  • Stackify
  • Harvard
  • Porsche
  • Mambu

Document360
Document360

#1 Rated for Knowledge Management by

Document360 Use Cases

What can you build with Document360?

Product Help Docs

Product Help Docs

Build a world-class, self-service knowledge base for your SaaS products.

Technical Documentation

Technical Documentation

Create how-to guides, tutorials, reference docs, system docs, and release notes.

Online User Guides

Online User Guides

Replace offline, static, PDF user guides with guides you can always keep up-to-date.

FAQs

FAQs

Build FAQ pages that constantly require adding or updating Questions & Answers.

Internal knowledge base

Internal knowledge base

Build a private, login required, documentation for employees or clients.

Standard Operating Procedures

Standard Operating Procedures

Build SOP’s like employee handbooks or sales/marketing playbook.

Document360 in action

Take a look at some of our live customer knowledge base sites.

Matt Watson
Ryan Brooks
Dustin Smith
Victoria Risk
Lars Lindberg

After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.

Matt Watson

Document360's efficient and convenient knowledge-base design has saved our company a lot of time that was previously wasted on the storage and retrieval of important documents.

Ryan Brooks

Document360 has given us the customizability of a static site generator without the development, upkeep, or learning curve!

Dustin Smith

Document360’s ability to have document versions associated with software versions is a huge plus for any software project.

Victoria Risk

We have recently started to write our documentation in Document360. I have personally used it a lot the last few weeks and I am very satisfied so far. I think that it is a professional and polished product.

Lars Lindberg

Scale your customer support without increasing the costs.

Help your customers with a fully-functional knowledge base that they can use to solve problems. Make it easy for your customers to learn how to use your product with Document360!

73%

Of people prefer self-service support over waiting for a reply.

89%

Of millennials use a search engine to find answers before making a call to get customer service.

57%

Of calls come from customers who visited the company’s website first.

Integrations

Integrations & Extensions

Document360 works hand in hand with your existing help desk, analytics, commenting, and chat products both ways.

Integration: Helps to bring external systems like chat, commenting, and analytics into your knowledge base.

Extensions: Helps to utilize your knowledge base in the external systems like help desk and chat.

Integrations Extensions

Are you worried about the migration?

With Document360 you don't have to worry. We'll complete the entire migration process for you seamlessly, so you can focus on your next big moves.

Migration

Kick-off

We will understand your current knowledge base system and provide an estimate. We can migrate from pretty much any existing Knowledge base systems or platforms.

Migrate

Our team uses automated tools and manual processes to migrate your knowledge base. This will be an iterative process with regular updates and sync ups.

Wrap-up

We perform a thorough QA process, set redirection rules, and make sure your new Document360 Knowledge base is live without losing any of your existing SEO traffic.

Awards & Recognition

Trusted by thousands of user in over 100+ countries

  • Good Firms
  • Finance Online
  • Source Forge
  • Liveagent
  • Crozdesk
  • Software Suggest
  • Software Advice

“Document360 has enabled us to jump on a feature-rich, flexible and secure document management system during our early start-up days, without major investments from our side. We were quickly in the position to share specific sets of documentation with our variety of reader groups, in a solid, good-looking and well-maintainable way.”

Arjan Ros